This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
A new report by Expert Market analyzing the state of the accommodation industry finds that challenges around staff, from hiring to costs, are at the center of their concerns. The accommodation industry has faced a number of challenges since the pandemic, but none greater than those around staffing, said Chris Maillard, editor, Expert Market.
Hotel management software, or PMS, is a centralized system that automates operations and provides actionable insights. It supports critical areas such as frontdeskoperations, housekeeping coordination, and POS integration. This makes it indispensable for streamlining operations and creating memorable guest experiences.
Dynamic pricing adjustments : Automation can analyse real-time data on occupancy, market demand, and competitor rates, allowing your hotel to adjust pricing dynamically. For example, automating room availability updates, housekeeping schedules, and maintenance requests ensures efficiency, leading to better staff management and faster service.
The budget also accounts for all types of expenses, including operational costs, capital expenditures, and marketing budgets. It enables you to establish revenue benchmarks, control operational expenditures , allocate resources judiciously, and prepare for contingencies such as economic downturns or unexpected maintenance issues.
Cost control challenges can vary from hotel to hotel, depending on the market segment, location, and star classification, but most hotels face similar issues. Marketing By choosing the right marketing tools, such as a robust CRM system, hotels can capture and store guest data from all distribution channels.
Managers who demonstrate leadership, innovation and a proactive approach to problem-solving are often rewarded with increased compensation Market demand: in regions experiencing strong growth in the hospitality sector or facing shortages of qualified managers, businesses may offer higher salaries to attract and retain top talent.
Some of the common back-of-house positions you may find include: Food and beverage manager Chef Sous chef Line cook Pastry chef Purchasing manager Housekeeping staff Facilities manager Maintenance technician Sales and marketing Finance and revenue management What skills are required for back-of-house roles?
Conducting thorough inspections Hotel inspectors perform detailed examinations of hotel areas, including guest rooms, common areas, kitchens, dining facilities, recreational areas and back-of-house operations. They look for cleanliness, safety and maintenance issues, ensuring all aspects of the hotel meet established standards.
Front office manager As the face of guest services, this professional plays a pivotal role in ensuring a seamless customer experience from check-in to departure. Front office managers look after the frontdeskoperations, including reservations, guest inquiries and room assignments.
Corporate leaders also rank reputation as their most valuable asset and the World Economic Forum estimates that 25% of a company’s market value is directly related to its reputation. You’ll also need to stay on top of the many other things that’ll help you run a hotel business effectively.
Develop a better rapport with your target market segment. Hotel management software not only benefits returning guests but the technology will allow you to reach out to new markets that would not have discovered your brand. Frontdeskoperations. There are hundreds of property management systems on the market.
We organize all of the trending information in your field so you don't have to. Join 11,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content