Les Roches

JULY 5, 2024

The role and responsibilities of a hotel manager From overseeing front desk operations and housekeeping to managing food and beverage services, sales and marketing initiatives and financial performance, hotel managers play a key role in driving the success of hospitality establishments.

Event Coordination 52

Event Coordination Housekeeping Training Front Desk Operations 52

Les Roches

AUGUST 21, 2024

Front office manager As the face of guest services, this professional plays a pivotal role in ensuring a seamless customer experience from check-in to departure. Front office managers look after the front desk operations, including reservations, guest inquiries and room assignments.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Events 52

Les Roches

JULY 3, 2024

Here are several reasons why entry-level positions are good for aspiring hospitality workers: Getting experience: newcomers need hands-on experience in various aspects of hotel operations, including guest service, housekeeping and food and beverage service.

Housekeeping 52

Housekeeping Guest Satisfaction Front Desk Operations Events 52

SiteMinder

SEPTEMBER 10, 2023

Operational expenses: Break down operational costs into granular categories like utilities, maintenance, housekeeping, front desk operations, and security. Food and beverage revenue : Calculate expected earnings based on average spend per guest, expected footfall, and any seasonal promotions or events.

Budgeting 59

Budgeting Maintenance Front Desk Operations Document 59

Les Roches

JULY 9, 2024

While an associate degree or diploma may be sufficient for entry-level positions such as bartender, server or housekeeper, most hospitality employers prefer a bachelor’s degree for senior positions. Students benefit from hands-on training through internships, externships or cooperative education programs.

Housekeeping 52

Housekeeping Customer Service Front Desk Operations Events 52

Les Roches

AUGUST 10, 2023

Some of the common back-of-house positions you may find include: Food and beverage manager Chef Sous chef Line cook Pastry chef Purchasing manager Housekeeping staff Facilities manager Maintenance technician Sales and marketing Finance and revenue management What skills are required for back-of-house roles? What are back-of-house positions?

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

Les Roches

JULY 1, 2024

Housekeeping staff This role is all about maintaining the cleanliness and hygiene standards of hotel rooms and common areas. These positions oversee specific departments within the hotel, ensuring smooth operations and high standards of service delivery.

Concierge 52

Concierge Guest Satisfaction Housekeeping Server 52

SiteMinder

OCTOBER 11, 2022

Front desk operations. This functionality will allow a front-desk manager to view and update room reservations, check guests in and out, and process payments. Housekeeping. A housekeeping module within your PMS system can connect housekeeping staff to the front-office team.

Housekeeping 52

Housekeeping Property Management Book Reservations 52

Les Roches

SEPTEMBER 25, 2024

Whether you are in guest services, food and beverage or housekeeping, you will be expected to deliver exceptional service, often catering to high-end clientele who expect nothing less than the best. Many hotels invest in employee development, providing training programs, workshops and opportunities for internal promotions.

Travel and Tourism 52

Travel and Tourism Concierge Events Front Desk Operations 52

Les Roches

SEPTEMBER 16, 2024

This includes evaluating the efficiency and friendliness of front desk operations, housekeeping, room service and other guest-facing departments. In addition to these day-to-day operations, they may also review the effectiveness of staff training programs and customer complaint protocols.

Guest Satisfaction 52

Guest Satisfaction Maintenance Travel and Tourism Regulatory Compliance 52

Les Roches

AUGUST 4, 2024

They must oversee all aspects of guest interactions, from reservations and check-in to room service and concierge assistance Staff management: responsible for hiring, training and supervising staff members across various departments. As with most roles, the more responsibilities that managers take on, the higher a salary to expect.

Front Desk Operations 52

Front Desk Operations Hospitality Management Guest Satisfaction Budgeting 52

SiteMinder

DECEMBER 20, 2023

Train your staff to develop their skills in this area, too, so you can impress your guests at each and every point of contact. Continue to hone your communication skills, as the value of these just can’t be overstated for people working in hotels. You need to be a clear communicator who can listen well and step into the shoes of each guest.

Book 59

Book Pricing Housekeeping Communication 59

Hotelogix

MARCH 27, 2025

In today’s fast-paced hospitality world, a clunky Property Management System (PMS) can quietly kill hotel operations. From constant staff training to frequent operational errors and guest dissatisfaction, poor PMS UX (User Experience) bleeds time, money, and morale.

Guest Satisfaction 100

Guest Satisfaction Housekeeping Front Desk Operations Book 100