SiteMinder

OCTOBER 1, 2024

Hotel automation is the use of technology to perform routine tasks and manage operations in a hotel with minimal human intervention. This includes automating guest check-ins, housekeeping schedules, inventory management, and communication with guests through automated messaging platforms. How do you make it happen?

Front Desk Operations 52

Front Desk Operations Housekeeping Maintenance Scheduling 52

Revenue Hub

MAY 18, 2023

Cost control challenges can vary from hotel to hotel, depending on the market segment, location, and star classification, but most hotels face similar issues. Marketing By choosing the right marketing tools, such as a robust CRM system, hotels can capture and store guest data from all distribution channels.

Front Desk Operations 98

Front Desk Operations Cost Reduction Book Training 98

Les Roches

JULY 3, 2024

They focus on enhancing operational efficiency, guest satisfaction and employee performance Director of sales and marketing: leading the hotel’s sales and marketing efforts, the sales director develops plans to attract guests, increase revenue and enhance the hotel’s brand presence.

Housekeeping 52

Housekeeping Guest Satisfaction Front Desk Operations Events 52

Les Roches

AUGUST 21, 2024

Front office manager As the face of guest services, this professional plays a pivotal role in ensuring a seamless customer experience from check-in to departure. Front office managers look after the front desk operations, including reservations, guest inquiries and room assignments.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Events 52

SiteMinder

SEPTEMBER 10, 2023

The budget also accounts for all types of expenses, including operational costs, capital expenditures, and marketing budgets. This should be based on your historical data, market trends, and any planned marketing or sales initiatives. Allocate resources Identify the key operational areas that require investment.

Budgeting 59

Budgeting Maintenance Front Desk Operations Document 59

Les Roches

JULY 1, 2024

Housekeeping staff This role is all about maintaining the cleanliness and hygiene standards of hotel rooms and common areas. These positions oversee specific departments within the hotel, ensuring smooth operations and high standards of service delivery.

Concierge 52

Concierge Guest Satisfaction Housekeeping Server 52

Les Roches

JULY 9, 2024

While an associate degree or diploma may be sufficient for entry-level positions such as bartender, server or housekeeper, most hospitality employers prefer a bachelor’s degree for senior positions. Roles such as data analysts, digital marketing specialists and IT support staff are becoming increasingly prevalent.

Housekeeping 52

Housekeeping Customer Service Front Desk Operations Events 52

Les Roches

JULY 5, 2024

The role and responsibilities of a hotel manager From overseeing front desk operations and housekeeping to managing food and beverage services, sales and marketing initiatives and financial performance, hotel managers play a key role in driving the success of hospitality establishments.

Event Coordination 52

Event Coordination Housekeeping Training Front Desk Operations 52

SiteMinder

OCTOBER 11, 2022

Develop a better rapport with your target market segment. Hotel management software not only benefits returning guests but the technology will allow you to reach out to new markets that would not have discovered your brand. Front desk operations. Housekeeping. Build relationships with guests.

Housekeeping 52

Housekeeping Property Management Book Reservations 52

Les Roches

AUGUST 10, 2023

Some of the common back-of-house positions you may find include: Food and beverage manager Chef Sous chef Line cook Pastry chef Purchasing manager Housekeeping staff Facilities manager Maintenance technician Sales and marketing Finance and revenue management What skills are required for back-of-house roles?

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

SiteMinder

FEBRUARY 29, 2024

To familiarise staff with the operational aspects of the hospitality industry, including front desk operations, housekeeping standards, and food and beverage management. Trainees learn how to craft compelling sales pitches, utilise digital marketing tools, and develop strategies to target various market segments.

Training 52

Training Customer Service Communication Guest Satisfaction 52

SiteMinder

DECEMBER 20, 2023

Corporate leaders also rank reputation as their most valuable asset and the World Economic Forum estimates that 25% of a company’s market value is directly related to its reputation. You’ll also need to stay on top of the many other things that’ll help you run a hotel business effectively.

Book 59

Book Pricing Housekeeping Communication 59

Les Roches

SEPTEMBER 25, 2024

Whether you are in guest services, food and beverage or housekeeping, you will be expected to deliver exceptional service, often catering to high-end clientele who expect nothing less than the best. Sales and Marketing The sales team is responsible for promoting the hotel, attracting guests and ensuring high occupancy rates.

Travel and Tourism 52

Travel and Tourism Concierge Events Front Desk Operations 52

Les Roches

AUGUST 4, 2024

Managers who demonstrate leadership, innovation and a proactive approach to problem-solving are often rewarded with increased compensation Market demand: in regions experiencing strong growth in the hospitality sector or facing shortages of qualified managers, businesses may offer higher salaries to attract and retain top talent.

Front Desk Operations 52

Front Desk Operations Hospitality Management Guest Satisfaction Budgeting 52

Les Roches

SEPTEMBER 16, 2024

This includes evaluating the efficiency and friendliness of front desk operations, housekeeping, room service and other guest-facing departments. In addition to these day-to-day operations, they may also review the effectiveness of staff training programs and customer complaint protocols.

Guest Satisfaction 52

Guest Satisfaction Maintenance Travel and Tourism Regulatory Compliance 52

Hotelogix

FEBRUARY 27, 2025

Housekeeping is running behind, and a billing error has just cost you hundreds in refunds. With the increasing complexity of hotel operations , having a centralized system that automates reservations, housekeeping updates, and billing processes can make all the difference. Housekeeping knows which rooms need cleaning instantly.

Housekeeping 100

Housekeeping Guest Satisfaction Front Desk Operations Pricing 100

Hotelogix

MARCH 27, 2025

Front Desk Operations A simplified front desk module within your hotel management software ensures faster check-ins and check-outs. This leads to more efficient hotel operations and contributes to a positive first impression. It saves staff time and eliminates common guest frustrations at check-in.

Guest Satisfaction 100

Guest Satisfaction Housekeeping Front Desk Operations Book 100