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The Front Office Department serves as the heart and soul of any hotel, acting as the first point of contact and the lasting impression for guests. As soon as a guest steps through the door, the frontdesk team becomes the face and voice of the hotel, embodying its values and setting the tone for the entire stay.
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We were pleased to welcome media influencer Glenn Haussman as co-moderator for the discussion, which touched on hotel staffing challenges, the place and purpose of new technology, how hospitality is evolving to overcome these disruptions, and more. One said that hotels need to focus on new sources for workers, starting with universities. “I
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