Front Desk Operations Guest Satisfaction Regulatory Compliance 
SiteMinder
FEBRUARY 29, 2024
To enhance cross-departmental communication, ensuring a seamless guest experience. To familiarise staff with the operational aspects of the hospitality industry, including front desk operations, housekeeping standards, and food and beverage management.
Les Roches
SEPTEMBER 16, 2024
This includes evaluating the efficiency and friendliness of front desk operations, housekeeping, room service and other guest-facing departments. In addition to these day-to-day operations, they may also review the effectiveness of staff training programs and customer complaint protocols.
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