Facility Management Guest Services Information 
Hotelogix
SEPTEMBER 13, 2024
Star Rating Requirements Each star level has its specific requirements that a hotel must meet: 1 Star Hotel Rating System: Basic room options, shared bathrooms in some cases, and a limited range of services. 3 Stars Hotel Rating System: More comfort, which includes decorated lobbies, room service, and potentially a fitness center.
Hotelogix
SEPTEMBER 13, 2024
Star Rating Requirements Each star level has its specific requirements that a hotel must meet: 1 Star Hotel Rating System: Basic room options, shared bathrooms in some cases, and a limited range of services. 3 Stars Hotel Rating System: More comfort, which includes decorated lobbies, room service, and potentially a fitness center.
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SiteMinder
OCTOBER 11, 2022
Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. As the main guest service department in a hotel, front office functions include: Answering phones. Greeting guests upon arrival. Checking guests in. IT manager.
Les Roches
JUNE 27, 2024
Attend career fairs and industry events specific to the tourism sector to connect with hiring managers, recruiters and industry experts. Leverage social media platforms like LinkedIn to connect with professionals in your desired field and inquire about job opportunities or informational interviews.
Les Roches
JULY 1, 2024
Concierge This is a vital role in enhancing the overall guest experience by providing personalized assistance and recommendations. They assist guests with various requests, such as making restaurant reservations, arranging transportation, booking sightseeing tours, and providing information about local attractions and activities.
Les Roches
JULY 4, 2024
Executive online courses Certificate programs Longer courses that usually last between six months to a year and offer comprehensive education on various aspects of hotel operations and management. They cover a broad range of topics, including hotel administration, guest services, marketing and financial management.
SiteMinder
OCTOBER 11, 2022
Key attributes for this role include strong people skills, excellent customer service skills, good IT skills, organisational skills, and the ability to use initiative. The concierge’s job is to greet guests and assist with queries. Guest services hotel positions. Reservation agent. Night auditor.
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