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It encompasses tasks such as front office operations, housekeeping, food and beverage services, maintenance, sales, marketing and financial management. Housekeeping: Housekeeping is responsible for maintaining the cleanliness and orderliness of guest rooms, public areas, and back-of-house spaces.
Meeting and Event Spaces: Many hotels have conference rooms, banquet halls and event spaces. Maintenance and scheduling are crucial. Guest Amenities: Guest amenities and housekeeping supplies are essential to maintaining room quality and a ensuring positive guest experience.
The centralized hotel management system of Hotelogix integrates your front desk with housekeeping as well as the other departments to facilitate better communication and resource allocation. LEDs have a longer lifespan, require virtually no maintenance and you have a win-win for your budget and sustainability goals.
It enables hotels—whether small, independent, or part of a group—to handle front office workflow, including booking, guest check-ins and checkouts, assigning rooms, managing housekeeping tasks, and billing. It centralizes processes across departments such as the front office, housekeeping, food and beverage, and finance.
Efficient Housekeeping The earliest iteration of the IoT in the hotel industry involved simply attaching RFID tags to track linens and other housekeeping items. With the latest AI developments, the IoT has even greater powers to assess the data it collects to identify trends and schedule housekeeping staff more efficiently.
Features Google Calendar offers several features that can be adapted for hotel bookings : Regular or one-time slots: Create recurring availability for rooms or set up specific time slots for special events or seasonal bookings.
Behind-the-Scenes Sneak Peeks: Highlight the daily operations of your hotel, such as real-time kitchen or event preparations, housekeeping routines, or maintenance activities. Local Attractions and Activities: Feature nearby attractions, landmarks, and events to help guests plan their itinerary.
Doing so will keep your guests safe and minimize property damage in the event of a fire. A panic button device is particularly helpful for any staff members working in more isolated areas of the property, like those working on maintenance and housekeeping.
From handling complaints and supervising staff to scheduling maintenance and managing budgets, this role oversees all aspects of hotel operations. This role oversees all systems used to manage bookings, schedule maintenance and facilitate communications. Housekeeping positions in a hotel. Housekeeping positions in a hotel.
By detecting emerging trends and opportunities across guest comments, the platform identifies areas needing improvement—from housekeeping issues to food and beverage complaints—and directs these directly to department leaders so they can take targeted action to exceed guest expectations.
From hiring all staff to scheduling maintenance to creating new revenue management strategies , the hotel management team is extremely busy. Housekeeping department. The housekeeping department is in charge of cleaning all areas of the hotel. Hotel housekeeping jobs. Room attendant or housekeeper. Floor supervisor.
reservations, housekeeping, maintenance, etc.), It can help them make better, data-based decisions on important questions such as staffing, housekeeping schedules, hiring, etc. – as well as ensuring that the front desk provides the best possible customer service to guests, 24/7.
If you would like to hear more from leaders in the PMS space, register for the upcoming event – PMS: Does Your Hotel’s Heart Need a Bypass , an event conceived and presented by Revenue Hub and Jurrnee. Access to these capabilities may even be available through a hotel’s existing PMS – and if they are not, they should be.
Key Positions Recruit for critical roles, including general manager, front desk staff, housekeeping, and maintenance, to ensure smooth operations. Prepare for Your Grand Opening Plan a memorable grand opening event to generate buzz and start your hotel business on a high note.
the company’s VP, engineering, the event provided critical education on the role today’s engineers are playing and how their performance is impacting operations, guest satisfaction and the bottom line. Housekeeping may be the heart of the hotel, but engineering is the backbone,” Conrey said. Augustine, FL.
Recent events have done away with the reliability of historical data in a vacuum. When hotels operate at capacity, it’s crucial for the front desk, housekeepers, maintenance workers, IT, marketing, and more to be in complete alignment. These systems relied heavily on historical data to make accurate predictions.
Payroll costs have also increased significantly, driven by the shortage of labour (with housekeeping being a particular issue) and increasing wage demands arising off the back of the inflation and energy issues everyone is experiencing. . which are all experiencing material growth. What inspired RBH to manage three new high-end UK hotels?
Tonight this perenially-young industry professional is in fact going to an event (see Girlahead tomorrow). Agelessness when it comes to hospitality relies considerably on maintenance. OK perhaps its sibling Bellagio in Las Vegas looks tired but that property is always so busy it must be difficult to get any maintenance done.
This typically includes handling day-to-day responsibilities like staffing, building maintenance, payroll, housekeeping, front of house and marketing. Managing all operational activities including front of house, building maintenance, housekeeping, catering, food and beverage, events, and any gym or spa facilities.
For example, if a guest checks in with a maintenance issue, ensure that staff members understand that this takes priority over other tasks. For example, if the housekeeping staff is short-handed, train front desk staff to help with housekeeping tasks such as delivering towels or making beds.
online advertising, social media, email marketing, partnerships, events) Marketing messages: What key messages will you communicate to your target audience? Offline marketing: How you will explore traditional marketing channels, such as brochures, partnerships with local businesses, and events.
Housekeeping: Ensuring rooms are clean , well-maintained , and stocked with necessary supplies. Maintenance requests: Addressing any issues in the guest rooms promptly, such as fixing a leaky faucet or a broken air conditioner. Room service: Delivering food, beverages, and other amenities directly to guest rooms.
Managing such a hospitality venue involves a wide range of duties, from overseeing housekeeping and food service to guest relations and maintenance. Housekeeping Guests expect nothing less than spotless rooms and a sanitized environment. What is hotel operation management?
My Place’s foundational three-story, 64-unit box is also still available. Finally, the company is debuting the My Place Business Suite, a flexible option for the individual business traveler or small family.
Responsibilities extend to cooperating with housekeeping, maintenance and other departments to address guest needs promptly and efficiently, thereby maintaining high levels of guest satisfaction. Average salaries for housekeeping managers are typically $62,601 annually.
Integrated communication platforms ensure everyone’s on the same page, from housekeeping to the front desk. Here’s the scoop: Dynamic pricing strategies : AI-powered systems adjust rates in real-time based on demand, events, and competitor pricing, maximizing revenue per available room (RevPAR). Your room listens to you!
The industry encompasses accommodation, food and drink, transport, events and attractions and plays an important role in the global economy. What is the hospitality industry? Hospitality is a vast industry, incorporating businesses focused on delivering services from refreshments to accommodation and transport.
It enables you to establish revenue benchmarks, control operational expenditures , allocate resources judiciously, and prepare for contingencies such as economic downturns or unexpected maintenance issues. Contingency planning : Include a contingency fund to address unexpected situations like maintenance emergencies or economic downturns.
For example, hotels will need to integrate supply chain management with housekeeping services to get a clear idea of how many products are being used. Hospitality venues such as hotels, restaurants and resorts must manage various types of inventory to ensure smooth operations and excellent guest experiences.
From a business perspective, the hospitality industry is traditionally divided into five major industry sectors: food and beverage, travel and tourism, lodging, recreation, and meetings and events. If travelling for work, the meetings and events sector may also be relevant. Meetings and events. Business events.
FTC and hotel junk fees Perhaps the biggest example of how the Federal Trade Commission impacts hotels is the recent news that the FTC has banned hidden junk fees from hotels and event tickets. For example, this can apply when consumers are purchasing tickets for a live event – or when booking a hotel.
Hotel operating costs Hotel operating costs encompass a wide array of expenses, from staff salaries, utility bills, and maintenance to marketing, guest amenities, and food & beverage supplies. Maintenance and Repairs Hotels must be in top condition to ensure guest satisfaction.
From front office operations and housekeeping to food and beverage management, revenue optimization and marketing strategies, hotel managers have to oversee everything that happens in the hotel or resort. Because of this, they must have a diverse skill set.
Housekeeping Hotels that invest in tech to streamline housekeeping operations will benefit from automated tasks such as room assignments, cleaning schedules, and inventory management. By simply reducing energy and water consumption, hotels can bring down their utility bills and save money on maintenance and repairs.
If you’ve got any F&B offers or local events to promote, this is the time to do so. For us, it’s all about juggling different guest requests, keeping on top of housekeeping and maintenance jobs, and managing bookings while making it appear seamless to guests. Always having a smile on your face! Location, location, location!
Balancing Seasonal Patterns with Event-Driven Demand Despite advancements, the hospitality industry’s foundation remains rooted in seasonal trends—a reality Holland acknowledges even as he observes shifts driven by major events. He points to Taylor Swift’s recent Edinburgh concert as a recent example of event-driven demand spikes.
General manager hotel : liaising with other staff members and overseeing a hotel’s general day-to-day activities are just some of the tasks you’ll complete as a general hotel manager Boutique hotel manager: like a general hotel manager, boutique hotel managers oversee the day-to-day operations of smaller-scale hotels Director of business operations: (..)
Hotel tips come in many forms: hotel management tips, hospitality tips, housekeeping tips, financial tips, sales and marketing tips, and on-site bar and restaurant tips, to name but a few. H ospitality industry events It’s a good idea to put a priority on attending some industry events.
The front of the house encompasses guest-facing roles such as receptionists, servers, housekeepers, and concierge. Housekeeping & Maintenance: Guest perceptions of a hotel are heavily influenced by the cleanliness and maintenance of rooms and common areas.
The front of the house encompasses guest-facing roles such as receptionists, servers, housekeepers, and concierge. Housekeeping & Maintenance: Guest perceptions of a hotel are heavily influenced by the cleanliness and maintenance of rooms and common areas.
Different areas across a hotel’s operations benefit from using SOPs in different ways: there are the customer-facing front-office, sales and marketing and F&B operations, and back-of-house operations including housekeeping, maintenance, food production teams and beyond.
Traditionally, a hotel general manager focuses on day-to-day operations, such as guest services, housekeeping and food and beverage management. Consider taking the following steps: Apply for entry-level positions : start with roles such as front desk agent, housekeeping or food and beverage service.
Specialized certifications can also enhance a manager’s credentials and earning potential Additional responsibilities: this could include overseeing multiple departments, managing large-scale events or renovations, implementing cost-saving initiatives or driving revenue growth through strategic initiatives.
The software also integrates hotel operations, including the front desk, accounts receivable, housekeeping and maintenance, point of sale, and inventory management. “A To bolster information exchange, HotelKey enhances integration with third-party OTAs.
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