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As a hotelier, you're likely aware that effectively managing event spaces, such as conference halls and banquet rooms, can significantly boost your hotel's revenue. Hotel banquet and event venue management are no longer just about hosting weddings or corporate meetings. But have you been able to get it right?
Here’s how to take your cost-savings game to the next level: Dynamic Housekeeping Models Housekeeping is often a big CPOR contributor. Consider offering tiered housekeeping services. For example, longer-stay guests might prefer light housekeeping every other day, rather than daily.
Why a POS System Is Essential in Today’s Hotel Landscape Running a hotel in 2024 involves much more than just managing rooms and housekeeping. Cross-Departmental Sync: Front desk, F&B, spa, housekeeping — everyone works on a unified system, improving internal collaboration.
UK: Ruby Hotels is hosting a Tats and Tequila recruitment event ahead of the opening of Ruby Zoe in London’s Notting Hill this summer. In partnership with Velvet Underground Tattoo , Ruby Hotels is holding a recruitment event at Ruby Lucy in Waterloo, London on Friday 21 April, from 2-7pm. Interested individuals must bring a CV.
Host Community Gatherings Regularly Organizing events at the property is another great way to increase the community not only for those who are staying long-term but also for those who are staying short-term. The events that are organized should be fun and should create an informal atmosphere where people can connect.
This includes decisions made by the sales, marketing, and revenue management team, at the front desk, in housekeeping and food & beverage, and in finance and human resources. Market conditions : Events, citywide compression, competitor behavior, weather, etc. Spot trends early: Identify periods of unexpectedly high or low demand.
Regularly updating your site with blogs about local events or hidden gems nearby also signals search engines that your website is relevant and engaging. Share Local Insights: Position your hotel as a local expert by sharing posts about nearby attractions, events, or insider tips. They’re looking for something real and relatable.
The centralized hotel management system of Hotelogix integrates your front desk with housekeeping as well as the other departments to facilitate better communication and resource allocation. Train front desk employees to perform concierge duties, or housekeepers to cover laundry operations during busy hours.
Efficient Housekeeping The earliest iteration of the IoT in the hotel industry involved simply attaching RFID tags to track linens and other housekeeping items. With the latest AI developments, the IoT has even greater powers to assess the data it collects to identify trends and schedule housekeeping staff more efficiently.
It enables hotels—whether small, independent, or part of a group—to handle front office workflow, including booking, guest check-ins and checkouts, assigning rooms, managing housekeeping tasks, and billing. It centralizes processes across departments such as the front office, housekeeping, food and beverage, and finance.
It encompasses tasks such as front office operations, housekeeping, food and beverage services, maintenance, sales, marketing and financial management. Housekeeping: Housekeeping is responsible for maintaining the cleanliness and orderliness of guest rooms, public areas, and back-of-house spaces.
Features Google Calendar offers several features that can be adapted for hotel bookings : Regular or one-time slots: Create recurring availability for rooms or set up specific time slots for special events or seasonal bookings.
These two events have put significant pressure on the industry and highlighted the critical need for a skilled, multi-functional workforce. This means that apprentices can now rotate between departments in order to gain experience in roles like bar work, dining, housekeeping, and guest services.
For example, during peak travel periods, an efficient reservations manager using a modern property management system (PMS) can swiftly allocate room blocks for group bookings or special events, maximising occupancy without overbooking. Table of contents Why are hotel reservation manager jobs important?
Pay close attention to the hotel housekeeping expectations, which when handled with care can take you places in impressing guests. Hotel housekeeping expectations that guests have are common around the world and are quite simple. Add the Personal Touch This is the age of data. So make sure you tick off all the boxes in that department.
Meeting and Event Spaces: Many hotels have conference rooms, banquet halls and event spaces. Guest Amenities: Guest amenities and housekeeping supplies are essential to maintaining room quality and a ensuring positive guest experience. Food and Beverage: Restaurants, bars and room service are vital revenue streams.
The front desk manager then has to check in with bell manager and housekeeping to make sure everyone is briefed on the key events of the day, including VIPs arriving, any particular food and beverage requests, and coordinating blocks of rooms for groups travelling together.
Housekeeping Module Housekeeping is one of the most important elements of hotel management, and you can’t afford to get it wrong. Rather than trying to handle the housekeeping scheduling manually, use a housekeeping module to make your life easier. The software makes it easy to add and remove staff as needed.
As hoteliers, you can integrate cultural elements into your offerings, such as hosting community events, arranging guided cultural tours, or partnering with local artisans to showcase their crafts. As part of modern Hotel Solutions, this technology automates routine tasks like front desk operations, housekeeping, and guest check-ins.
Get input : Get thoughts from staff at all levels, including those at the front desk and in housekeeping. Create a spreadsheet and score each aspect from 1 to 5. Here’s a snapshot: Aspect Your Hotel Competitor A Competitor B Online Ratings 4 4.5 Their day-to-day experiences can show strengths and weaknesses you might miss.
Hotel and leisure group Manorview has shared a total of £162,479 amongst every team member who has worked there for 12 months or longer, and marked the event with a team-party at Glasgow venue SWG3. We believe they shouldn’t, which is why Heartcount is calculated this way.”
What are hotel events? Hotel events transform hotels into hubs of activity and excitement. These events range from elegant corporate conferences to vibrant weddings, each offering a unique atmosphere and a multitude of opportunities. Events are a never-ending marketing opportunity and a major source of tourism.
She also described other ways Wyndham’s marketing team is supporting franchisees, including boosting labor retention by enabling guests, who may not be carrying cash, to tip housekeeping staff, […] The post Owner-First: Update on Wyndham’s Women Own the Room and Programs That Support Franchisees appeared first on LODGING Magazine.
Behind-the-Scenes Sneak Peeks: Highlight the daily operations of your hotel, such as real-time kitchen or event preparations, housekeeping routines, or maintenance activities. Local Attractions and Activities: Feature nearby attractions, landmarks, and events to help guests plan their itinerary.
Automated housekeeping processes. In addition, chatbots can be useful for marketing purposes because of the huge amount of data they collect, and they allow hotels to promote special events and promotions directly to customers. Hotel housekeeping management systems work by tracking the status of each room in the hotel.
The winners for 2023 were revealed during an event at Atlantis The Royal in Dubai in October. Today, as AI evolves, Unifocus continues to optimize hotel operations from ShiftGenius to streamlined and dynamic housekeeping tasks, all working together to enhance the guest experience.”
Include anniversaries, housekeeping appreciation week, seasonal changes (like the opening and closing of the pool), and holidays that affect the hotel. As for the local area, notate festivals, charity events, seasonal openings/closures, even school related events.
For housekeeping, predictive room status changes and more accurate occupancy expectations can help to define the cleaning priority list or more flexible start times, while merging data from major citywide events can help with long-term staff scheduling.
With countless operations starting from housekeeping to revenue management, hoteliering is a hectic task and the essence of perfection is often lost. You can schedule housekeeping services based on guest arrivals, departures, and special requests. The hospitality industry is ever-changing. This is where hotel improvement ideas come in.
We call it, for easy reference, an Instagrammable event or moment. In other words, a stay on your property that is worthy of social media commentary, something that reflects a unique event. Embed the essence of hospitality into every aspect of your business, from housekeeping and valet to concierge and F&B. Never give up.
A well-integrated solution can also improve daily operations such as front desk services, room reservations, housekeeping, channel management , etc. Hoteliers can use automated revenue management solutions to forecast pricing accurately, ensuring they are ready for high-traffic seasons and events.
Use AI to track their past bookings and suggest tailored offers, such as room upgrades or access to Songkran-themed events based on their history. For example, AI could recognize a returning guest and offer them a Songkran Special Experience package that includes exclusive access to local events!
The societal stigma of bed bugs is so powerful that mere news of a lawsuit can lead to unfounded assumptions about a property’s housekeeping and sanitation practices. These unfortunate, unfounded and often premature conclusions damage your reputation and bottom line long after any trials take place or settlements are reached.
Doing so will keep your guests safe and minimize property damage in the event of a fire. A panic button device is particularly helpful for any staff members working in more isolated areas of the property, like those working on maintenance and housekeeping. Upgrade your room safes Are the safes in your guestrooms older and outdated?
Guests are able to easily request linens, housekeeping, room service and other amenities right from their TV. “As Hotels will have the opportunity to unlock new revenue streams with on-screen advertising for property-centric dining, shopping, spas, special events, casinos and more.
If you would like to hear more from leaders in the PMS space, register for the upcoming event – PMS: Does Your Hotel’s Heart Need a Bypass , an event conceived and presented by Revenue Hub and Jurrnee. Access to these capabilities may even be available through a hotel’s existing PMS – and if they are not, they should be.
reservations, housekeeping, maintenance, etc.), It can help them make better, data-based decisions on important questions such as staffing, housekeeping schedules, hiring, etc. – as well as ensuring that the front desk provides the best possible customer service to guests, 24/7.
Besides in-house guests, the Deer Path Inn certainly draws in a sizable local crowd for dining and its event series, while most travelers are booking because they adore the upscale, storybook décor and exceptional service. For instance, even to this day a member of the team calls every guest ahead of their arrival.
By detecting emerging trends and opportunities across guest comments, the platform identifies areas needing improvement—from housekeeping issues to food and beverage complaints—and directs these directly to department leaders so they can take targeted action to exceed guest expectations.
NB: This is an article from Medallia However, not all properties are successfully achieving an uplift in bookings amidst these events, sparking a need for hotels to make a difference and take actions that will appeal to and win over this key segment of travelers.
They’re a great way to provide guests with complete information about your hotel including a site map and details regarding all amenities, events to be hosted during their stay, discount offers, local recommendations, etc. Another popular hotel technology trend is digital guestbooks.
While traditional sources like room bookings and event space rentals remain vital, relying solely on them can expose your business to significant risks, especially in times of economic uncertainty or market saturation. Consider leasing underutilized spaces for events, meetings, or even as temporary storage facilities.
Housekeeping department. The housekeeping department is in charge of cleaning all areas of the hotel. Hotel housekeeping jobs. The roles that make up the housekeeping department vary depending on the size of the hotel. Some job titles that often appear in hotel housekeeping departments include: Cleaning manager.
OpenSpace provides algorithm-based pricing for meetings and events, including weddings, incentives and conferences, enabling hotels to dynamically yield all function spaces, including external spaces such as gardens.
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