Hotelogix

JANUARY 10, 2025

From ensuring guest satisfaction to m anaging room inventory , keeping accurate track of bookings stands out as a crucial function. But Buffer time: Ensure adequate time between guest check-outs and check-ins for cleaning and preparation, maintaining high standards of cleanliness and organization.

Book 100

Book Reservations Scheduling Housekeeping 100

Revenue Hub

JULY 24, 2023

NB: This is an article from Demand Calendar Factors such as the destination’s appeal for tourism, business events, cultural festivals, and other attractions are the primary drivers of the demand for overnight stays. Instead, add values the guest will appreciate to make the offering attractive.

Maintenance 98

Maintenance Travel and Tourism Special Events Pricing 98

Revenue Hub

JUNE 18, 2024

NB: This is an article from RoomPriceGenie , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date The Front Desk Manager is also responsible for scheduling, training and managing all logistics related to having the rooms ready for guests (i.e., reservations, housekeeping, maintenance, etc.),

Guest Satisfaction 109

Guest Satisfaction Pricing Housekeeping Communication 109

STAAH

MARCH 26, 2024

Behind-the-Scenes Sneak Peeks: Highlight the daily operations of your hotel, such as real-time kitchen or event preparations, housekeeping routines, or maintenance activities. Showcase staff members going extra mile to ensure guest satisfaction and top-notch hospitality.

Travel and Tourism 104

Travel and Tourism Guest Satisfaction Events Housekeeping 104

Hotelogix

JULY 11, 2024

They also struggle with rising operating costs, including utilities, maintenance, and staffing. Market volatility: Fluctuating demand, seasonality, and unexpected events (like the COVID-19 pandemic) can make it challenging to maintain consistent revenue streams. Tailor your services and packages to cater to diverse guest preferences.

Pricing 130

Pricing Download Book Budgeting 130

Hotel Business

OCTOBER 10, 2024

the company’s VP, engineering, the event provided critical education on the role today’s engineers are playing and how their performance is impacting operations, guest satisfaction and the bottom line. All 56 hotels in our portfolio are using it, and those with the best performance record were recognized at this event.”

Guest Satisfaction 59

Guest Satisfaction Maintenance Events Communication 59

Hotel Owner

JANUARY 15, 2025

It’s important to understand these differences and know how to improve each one in your hotel to enhance guest satisfaction and loyalty. We’ve got you covered with a deep dive into the similarities and differences between guest services and guest experiences , and how to deliver each seamlessly.

Guest Services 72

Guest Services Guest Satisfaction Training Concierge 72

STAAH

AUGUST 1, 2023

Share interesting and relevant content such as travel tips, local events, and food recommendations. Utilize user-generated conten t: Encourage guests to share their experiences at your hotel by using hashtags or tagging your hotel in their posts. This can attract large groups of guests and increase revenue.

Customer Service 98

Customer Service Maintenance Book Training 98

Hotelogix

JANUARY 29, 2025

Here’s the scoop: Dynamic pricing strategies : AI-powered systems adjust rates in real-time based on demand, events, and competitor pricing, maximizing revenue per available room (RevPAR). Upselling on steroids : Intelligent systems identify opportunities to offer personalized upgrades and services, increasing average guest spend.

Concierge 145

Concierge Training Pricing Book 145

Les Roches

AUGUST 21, 2024

Duties include strategic planning, financial management and ensuring adherence to brand standards while monitoring and maintaining high levels of guest satisfaction. They also oversee the concierge services, ensuring guests receive personalized recommendations and assistance.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Events 52

SiteMinder

AUGUST 1, 2024

online advertising, social media, email marketing, partnerships, events) Marketing messages: What key messages will you communicate to your target audience? Offline marketing: How you will explore traditional marketing channels, such as brochures, partnerships with local businesses, and events.

Travel and Tourism 95

Travel and Tourism Competitive Analysis Pricing Budgeting 95

Les Roches

SEPTEMBER 3, 2024

Managing such a hospitality venue involves a wide range of duties, from overseeing housekeeping and food service to guest relations and maintenance. The primary goal is to maximize operational efficiency, which directly impacts guest satisfaction. Why is managing hotel operations so important?

Travel and Tourism 52

Travel and Tourism Housekeeping Maintenance Guest Satisfaction 52

Les Roches

JULY 4, 2024

Lodging operations and management Courses should cover the intricacies of managing accommodation, including topics such as front office procedures, housekeeping management, facility maintenance and guest relations. These include managing room rates, implementing dynamic pricing models and properly assessing a company’s profits.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Events Guest Services 52

Les Roches

JUNE 4, 2024

In the hospitality industry, these managers play a pivotal role in ensuring guests have exceptional experiences during their stay. Here’s a closer look at the responsibilities and duties typically associated with the role: Enhancing guest satisfaction: improving customer satisfaction by overseeing all aspects of the guest experience.

Guest Satisfaction 52

Guest Satisfaction Communication Events Hospitality Management 52

Les Roches

SEPTEMBER 20, 2024

If you’re someone who thrives on strategic planning and enjoys the intricate balance between financial management and guest satisfaction, hotel asset management might be your calling. This includes taking responsibility for driving profitability and improving guest satisfaction through hotel asset management.

Strategic Planning 52

Strategic Planning Guest Satisfaction Training Regulatory Compliance 52

Metasphere

SEPTEMBER 21, 2023

From the moment a guest arrives at the hotel, they can expect a futuristic welcome. Picture an autonomous robotic concierge, complete with a charming personality and vast knowledge about the hotel, the surrounding area, and even local events. But the robot's role does not stop at the front desk.

Concierge 52

Concierge Guest Satisfaction Maintenance Information 52

Les Roches

AUGUST 10, 2023

The industry encompasses accommodation, food and drink, transport, events and attractions and plays an important role in the global economy. What is the hospitality industry? Hospitality is a vast industry, incorporating businesses focused on delivering services from refreshments to accommodation and transport.

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

Les Roches

AUGUST 4, 2024

They must oversee all aspects of guest interactions, from reservations and check-in to room service and concierge assistance Staff management: responsible for hiring, training and supervising staff members across various departments.

Front Desk Operations 52

Front Desk Operations Hospitality Management Guest Satisfaction Budgeting 52

SiteMinder

JULY 29, 2024

Hotel profit margin is defined by the percentage of a hotel’s revenue remaining after subtracting all business expenses, including staff costs, maintenance, and marketing. Generally a guest’s biggest expense when staying at a hotel is paying for the room itself. What is hotel profit margin?

Maintenance 52

Maintenance Reservations Book Blog 52

Les Roches

JULY 8, 2024

This is important in the hospitality industry to ensure guest satisfaction. These items are not yet finished but have undergone some level of processing, such as cotton that has been made into fabric Finished goods : products that have completed the production process and are ready for sale to customers.

Procurement 52

Procurement Maintenance Housekeeping Information 52

Revenue Hub

MAY 18, 2023

Here are a few examples: Better loyalty programs: by tracking guest activity and preferences, hotels can offer personalised rewards such as discounts, free room upgrades, or access to exclusive events. By simply reducing energy and water consumption, hotels can bring down their utility bills and save money on maintenance and repairs.

Front Desk Operations 98

Front Desk Operations Cost Reduction Book Training 98

SiteMinder

AUGUST 29, 2023

Hotel operating costs Hotel operating costs encompass a wide array of expenses, from staff salaries, utility bills, and maintenance to marketing, guest amenities, and food & beverage supplies. These recurring costs are vital for the smooth functioning of the hotel and ensuring guest satisfaction.

Housekeeping 52

Housekeeping Book Guest Satisfaction Maintenance 52

Hotel Owner

APRIL 11, 2024

A warm welcome makes a lasting impression In my experience, the little things mean a lot to guests so it’s all about making them feel special from the second they arrive to the moment they check out. If you’ve got any F&B offers or local events to promote, this is the time to do so. Always having a smile on your face!

Guest Satisfaction 52

Guest Satisfaction Housekeeping Maintenance Book 52

Hotel Owner

NOVEMBER 1, 2024

The platform at HotelPartner allows his team to analyse booking patterns and customer profiles, helping hoteliers understand not only who their guests are but also where they are coming from and what they are looking for. He points to Taylor Swift’s recent Edinburgh concert as a recent example of event-driven demand spikes.

Event Coordination 52

Event Coordination Book Events Reservations 52

Les Roches

SEPTEMBER 23, 2024

Typically, this fee covers a range of services, including overseeing day-to-day operations, staffing, marketing and maintenance. Revenue from these owned assets includes room sales, food and beverage services, event hosting and other on-property services.

Budgeting 52

Budgeting Training Guest Satisfaction Housekeeping 52

Xotels

NOVEMBER 23, 2023

The goal is to maximise the profitability and efficiency of hotels while maintaining a high level of guest satisfaction and service quality. Hotel management focuses on meeting guests’ needs throughout their stay, fostering high satisfaction and loyalty.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

The goal is to maximise the profitability and efficiency of hotels while maintaining a high level of guest satisfaction and service quality. Hotel management focuses on meeting guests’ needs throughout their stay, fostering high satisfaction and loyalty.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Modern Restaurant Management

MAY 27, 2020

The meals will not only be delivered to physicians and clinical staff, but also to hospital environmental services, cafeteria, security and maintenance workers – all of whom are essential to the smooth operation of healthcare facilities. cities,” said Natalie Guo, Harvard Medical School student and founder of Off Their Plate.

L&D 177

L&D Sanitation Marketing Download 177

Les Roches

JULY 5, 2024

These programs often combine class-based learning with internships, providing hands-on experience in resort operations, guest services and event management as well as academic knowledge. Through specialized courses and practical training, students gain insights into the hospitality industry’s unique demands.

Travel and Tourism 52

Travel and Tourism Resort Management Regulatory Compliance Concierge 52

SiteMinder

JANUARY 8, 2024

The entertainment businesses can include attractions of special interest such as zoos and museums, or spectator events such as theatre performances or sports games. Hotel management might consider a games room, gym or spa onsite to encourage guests to stay within the vicinity and encourage boosted spending.

Travel and Tourism 59

Travel and Tourism Book Customer Service Housekeeping 59

Les Roches

JANUARY 8, 2024

This includes reducing errors, boosting efficiency, and carrying out our seamless maintenance tracking, housekeeping scheduling, and payroll management. Guest experience automation Automation can help deliver pe­rsonalized guest hospitality experiences. More importantly, 38.5%

Housekeeping 52

Housekeeping Training Hospitality Management Reservations 52

Xotels

APRIL 3, 2024

property maintenance) and comparatively low variable costs (e.g., The goal is to find a balance between attracting guests with competitive pricing during periods of low demand and capitalizing on higher rates during peak demand periods. Hotels may adjust prices regularly based on these insights to optimize revenue.

Pricing 52

Pricing Book Budgeting Marketing 52

SiteMinder

JANUARY 8, 2024

The entertainment businesses can include attractions of special interest such as zoos and museums, or spectator events such as theatre performances or sports games. Hotel management might consider a games room, gym or spa onsite to encourage guests to stay within the vicinity and encourage boosted spending.

Travel and Tourism 52

Travel and Tourism Book Customer Service Housekeeping 52

Modern Restaurant Management

DECEMBER 17, 2020

The crucial intent to return metric also became more positive during November, an encouraging sign showcasing restaurants’ efforts in driving guest satisfaction in the middle of the pandemic. Considering that restaurant food sentiment is improving among guests, an opportunity is presented to explore their favorite menu items.

Travel and Tourism 167

Travel and Tourism Sanitation Marketing Training 167

Hotelogix

JANUARY 21, 2025

Invest in a hotel management system that empowers your employees to get the job done in seconds - freeing up time for your staff, elevating guest satisfaction , and leaving everyone happy to be associated with your brand. Think of surprising guests on their birthdays with special discount coupons.

Communication 130

Communication Guest Satisfaction Demo Maintenance 130