Hotelogix

SEPTEMBER 12, 2024

It enables hotels—whether small, independent, or part of a group—to handle front office workflow, including booking, guest check-ins and checkouts, assigning rooms, managing housekeeping tasks, and billing. In essence, a hotel PMS automates and streamlines operations, saving time and enhancing guest service.

Property Management 130

Property Management Housekeeping Maintenance Server 130

SiteMinder

MARCH 25, 2025

For example, during peak travel periods, an efficient reservations manager using a modern property management system (PMS) can swiftly allocate room blocks for group bookings or special events, maximising occupancy without overbooking. Strong communication : Clear, prompt responses to guests and staff are crucial.

Reservations 52

Reservations Housekeeping Guest Satisfaction Book 52

Hotelogix

JANUARY 10, 2025

From ensuring guest satisfaction to m anaging room inventory , keeping accurate track of bookings stands out as a crucial function. But Buffer time: Ensure adequate time between guest check-outs and check-ins for cleaning and preparation, maintaining high standards of cleanliness and organization.

Book 100

Book Reservations Scheduling Housekeeping 100

Hotelogix

NOVEMBER 9, 2023

Pay close attention to the hotel housekeeping expectations, which when handled with care can take you places in impressing guests. Storing guest data in your hotel management software will help you provide a personalized service to new and existing guests. Connect with your guests online once the booking is in place.

Housekeeping 245

Housekeeping Book Guest Satisfaction Blog 245

Revenue Hub

JUNE 18, 2024

NB: This is an article from RoomPriceGenie , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date The Front Desk Manager is also responsible for scheduling, training and managing all logistics related to having the rooms ready for guests (i.e., reservations, housekeeping, maintenance, etc.),

Guest Satisfaction 109

Guest Satisfaction Pricing Housekeeping Communication 109

Hotel Owner

FEBRUARY 7, 2023

The front desk manager then has to check in with bell manager and housekeeping to make sure everyone is briefed on the key events of the day, including VIPs arriving, any particular food and beverage requests, and coordinating blocks of rooms for groups travelling together.

Housekeeping 102

Housekeeping Communication Information Scheduling 102

STAAH

MARCH 26, 2024

Behind-the-Scenes Sneak Peeks: Highlight the daily operations of your hotel, such as real-time kitchen or event preparations, housekeeping routines, or maintenance activities. Showcase staff members going extra mile to ensure guest satisfaction and top-notch hospitality.

Travel and Tourism 104

Travel and Tourism Guest Satisfaction Events Housekeeping 104

InnQuest

SEPTEMBER 13, 2022

In today’s fast-paced digital world, hotel and motel operators must be able to keep pace with the needs of guests on an individual basis. With the use of automated hotel management system , you can streamline your processes, improve operational efficiency, enhance personalisation, improve guest satisfaction, and improve employee satisfaction.

Housekeeping 130

Housekeeping Book Information Guest Satisfaction 130

Hotel Business

JULY 6, 2023

Guests are able to easily request linens, housekeeping, room service and other amenities right from their TV. “As Hotels will have the opportunity to unlock new revenue streams with on-screen advertising for property-centric dining, shopping, spas, special events, casinos and more.

Special Events 98

Special Events Download Guest Satisfaction Housekeeping 98

eZee Absolute

AUGUST 29, 2023

But the one thing that is always constant is the day-to-day operations that define your guest experience. With countless operations starting from housekeeping to revenue management, hoteliering is a hectic task and the essence of perfection is often lost. Hotel operations play a crucial role in defining the guest experience.

Housekeeping 91

Housekeeping Training Communication Guest Services 91

Larry Mogelonsky

OCTOBER 7, 2024

After all, one of the hallmarks of guest satisfaction, and a core part of any hotelier’s duty of care, is whether or not the guest slept well. For instance, even to this day a member of the team calls every guest ahead of their arrival.

Travel and Tourism 130

Travel and Tourism Book Events Guest Satisfaction 130

SiteMinder

NOVEMBER 22, 2023

What are hotel events? Hotel events transform hotels into hubs of activity and excitement. These events range from elegant corporate conferences to vibrant weddings, each offering a unique atmosphere and a multitude of opportunities. Events are a never-ending marketing opportunity and a major source of tourism.

Events 59

Events Budgeting Book Workshop 59

Hotel Business

JULY 26, 2023

Bed bug prevention should be added to your formal housekeeping protocols, making it as central to your operations as any other service. This codified, regular monitoring deters one of the more damaging events that can affect your business. These steps barely increase the time spent in each room. The benefit?

Training 98

Training Guest Satisfaction Housekeeping Scheduling 98

Hotel Business

OCTOBER 10, 2024

the company’s VP, engineering, the event provided critical education on the role today’s engineers are playing and how their performance is impacting operations, guest satisfaction and the bottom line. Housekeeping may be the heart of the hotel, but engineering is the backbone,” Conrey said. Augustine, FL.

Guest Satisfaction 59

Guest Satisfaction Maintenance Events Communication 59

Les Roches

AUGUST 21, 2024

Duties include strategic planning, financial management and ensuring adherence to brand standards while monitoring and maintaining high levels of guest satisfaction. They also oversee the concierge services, ensuring guests receive personalized recommendations and assistance.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Events 52

Hotelogix

JANUARY 29, 2025

Integrated communication platforms ensure everyone’s on the same page, from housekeeping to the front desk. Enhancing Guest Experiences Let’s face it – in 2025, guests expect more than just a comfy bed and a decent shower. Occupancy sensors : Save energy and plan housekeeping better.

Concierge 145

Concierge Training Pricing Book 145

Revenue Hub

FEBRUARY 16, 2023

 Wondering where to invest to maximize guest satisfaction? When considering what comes next, looking at the guest profiles and what they like will have the answer. Allows for a more personalized experience: In-depth data helps hotels gain insights into their guests’ preferences and behaviors. Data has the answer.

Guest Satisfaction 98

Guest Satisfaction Article Housekeeping Information 98

Hotel Owner

JANUARY 15, 2025

It’s important to understand these differences and know how to improve each one in your hotel to enhance guest satisfaction and loyalty. We’ve got you covered with a deep dive into the similarities and differences between guest services and guest experiences , and how to deliver each seamlessly.

Guest Services 72

Guest Services Guest Satisfaction Training Concierge 72

Les Roches

JULY 3, 2024

They set strategic goals, ensure compliance with industry standards and drive overall profitability and guest satisfaction Director of operations: responsible for optimizing the day-to-day operations of the hotel, the director of operations manages department heads, implements operational policies and ensures efficient service delivery to guests.

Housekeeping 52

Housekeeping Guest Satisfaction Front Desk Operations Events 52

InnQuest

SEPTEMBER 21, 2022

Guest satisfaction is the ultimate indicator of success for hotels, restaurants, and other hospitality organisations since it directly impacts brand reputation, customer loyalty, and revenue. More than ever before, hotels should place a high premium on maintaining strict hygiene and housekeeping standards. Atmospheric Lighting.

Communication 130

Communication Customer Service Book Guest Satisfaction 130

SiteMinder

AUGUST 1, 2024

online advertising, social media, email marketing, partnerships, events) Marketing messages: What key messages will you communicate to your target audience? Offline marketing: How you will explore traditional marketing channels, such as brochures, partnerships with local businesses, and events.

Travel and Tourism 95

Travel and Tourism Competitive Analysis Pricing Budgeting 95

Hotel Business

SEPTEMBER 23, 2024

The importance of an incident follow-up Guests expect their opinions and issues to be heard and addressed, now more than ever with the prevalence of online reviews. Most importantly, guests need to feel safe and be able to rely on the hotel staff during an emergency. Show you care : Ask meaningful questions.

Communication 64

Communication Guest Satisfaction Concierge Housekeeping 64

Les Roches

JULY 9, 2024

Understanding the different paths within hospitality The hospitality industry is huge and includes everything from hotels and resorts to restaurants, cruise lines and event management companies. A career in it offers diverse opportunities, including hotel management, customer service , event planning and tourism.

Housekeeping 52

Housekeeping Customer Service Front Desk Operations Events 52

SiteMinder

SEPTEMBER 10, 2024

This is different from fixed costs, which remain stable regardless of guest numbers, such as staff salaries, property taxes, insurance and more. What is cost per occupied room in housekeeping? In housekeeping, cost per occupied room has a similar meaning as it does for a hotel generally.

Cost Reduction 52

Cost Reduction Housekeeping Guest Satisfaction Pricing 52

SiteMinder

FEBRUARY 29, 2024

To enhance cross-departmental communication, ensuring a seamless guest experience. To familiarise staff with the operational aspects of the hospitality industry, including front desk operations, housekeeping standards, and food and beverage management. To encourage collaboration and teamwork among staff for a cohesive work environment.

Training 52

Training Customer Service Communication Guest Satisfaction 52

Les Roches

JULY 4, 2024

From front office operations and housekeeping to food and beverage management, revenue optimization and marketing strategies, hotel managers have to oversee everything that happens in the hotel or resort. Because of this, they must have a diverse skill set.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Events Guest Services 52

Les Roches

SEPTEMBER 3, 2024

Managing such a hospitality venue involves a wide range of duties, from overseeing housekeeping and food service to guest relations and maintenance. The primary goal is to maximize operational efficiency, which directly impacts guest satisfaction. What is hotel operation management?

Travel and Tourism 52

Travel and Tourism Housekeeping Maintenance Guest Satisfaction 52

Les Roches

SEPTEMBER 20, 2024

If you’re someone who thrives on strategic planning and enjoys the intricate balance between financial management and guest satisfaction, hotel asset management might be your calling. This includes taking responsibility for driving profitability and improving guest satisfaction through hotel asset management.

Strategic Planning 52

Strategic Planning Guest Satisfaction Training Regulatory Compliance 52

Les Roches

JULY 1, 2024

Their responsibilities encompass a range of tasks, including welcoming guests upon arrival, facilitating the check-in and check-out process, managing reservations and addressing guest requests. Housekeeping staff This role is all about maintaining the cleanliness and hygiene standards of hotel rooms and common areas.

Concierge 52

Concierge Guest Satisfaction Housekeeping Server 52

Revenue Hub

MAY 18, 2023

This data can include guest preferences, booking history, and guest feedback, which can be used to personalise the guest experience, offer targeted promotions, and improve guest loyalty (read more on the importance of capturing hotel guest data ).

Front Desk Operations 98

Front Desk Operations Cost Reduction Book Training 98

Les Roches

JUNE 4, 2024

In the hospitality industry, these managers play a pivotal role in ensuring guests have exceptional experiences during their stay. Here’s a closer look at the responsibilities and duties typically associated with the role: Enhancing guest satisfaction: improving customer satisfaction by overseeing all aspects of the guest experience.

Guest Satisfaction 52

Guest Satisfaction Communication Events Hospitality Management 52

Les Roches

AUGUST 10, 2023

The industry encompasses accommodation, food and drink, transport, events and attractions and plays an important role in the global economy. What is the hospitality industry? Hospitality is a vast industry, incorporating businesses focused on delivering services from refreshments to accommodation and transport.

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

SiteMinder

AUGUST 29, 2023

Hotel operating costs Hotel operating costs encompass a wide array of expenses, from staff salaries, utility bills, and maintenance to marketing, guest amenities, and food & beverage supplies. These recurring costs are vital for the smooth functioning of the hotel and ensuring guest satisfaction.

Housekeeping 52

Housekeeping Book Guest Satisfaction Maintenance 52

Les Roches

JUNE 25, 2024

They are responsible for menu planning, inventory management, staff training and ensuring high standards Event planner: organizes and coordinates various events hosted by hotels, such as conferences, weddings and corporate gatherings.

Travel and Tourism 52

Travel and Tourism Events Scheduling Guest Satisfaction 52

SiteMinder

NOVEMBER 30, 2023

These technologies are designed to automate routine tasks, free up staff for personalised guest services, and provide valuable data insights for improved operations and guest satisfaction. A user-friendly booking engine with a secure payment gateway can significantly enhance direct bookings and overall guest satisfaction.

Guest Satisfaction 52

Guest Satisfaction Book Information Pricing 52

Hotel Owner

APRIL 11, 2024

A warm welcome makes a lasting impression In my experience, the little things mean a lot to guests so it’s all about making them feel special from the second they arrive to the moment they check out. If you’ve got any F&B offers or local events to promote, this is the time to do so. Always having a smile on your face!

Guest Satisfaction 52

Guest Satisfaction Housekeeping Maintenance Events 52

Hotel Owner

NOVEMBER 1, 2024

The platform at HotelPartner allows his team to analyse booking patterns and customer profiles, helping hoteliers understand not only who their guests are but also where they are coming from and what they are looking for. He points to Taylor Swift’s recent Edinburgh concert as a recent example of event-driven demand spikes.

Event Coordination 52

Event Coordination Events Book Reservations 52