Hotelogix

OCTOBER 30, 2024

Guests expect prompt responses and personalized attention throughout their stay. Utilizing technology, such as mobile check-ins and AI chatbots, can enhance service efficiency and guest satisfaction. Implementing eco-friendly practices can attract environmentally conscious travelers and foster loyalty.

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Communication Guest Retention Demo Guest Satisfaction 147

Hotelogix

NOVEMBER 28, 2024

  Understanding Market Segmentation Basics Types of Hotel Market Segments The hotel industry typically divides guests into distinct categories based on their characteristics and needs: Business Travelers Leisure Travelers Group Bookings Extended Stay Guests Special Event Attendees Benefits of Targeted Marketing Benefit Impact Increased ROI Higher (..)

Marketing 100

Marketing Guest Satisfaction Book Budgeting 100

Revenue Hub

NOVEMBER 6, 2024

NB: This is an article from Staah Subscribe to our weekly newsletter and stay up to date When guests enjoy staying at your hotel, they want to come back and enjoy something they didn’t experience in the previous stay or invite their friends and family to enjoy your property. Attracting new guests and boosting brand awareness.

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Guest Satisfaction Article Definition Book 108

Hotelogix

APRIL 11, 2025

These outlets include: Restaurants & Bars Cafes & Lounges In-house Spas or Salons Gift Shops & Boutiques Activity Desks or Tour Booking Counters Room Service & Mini-Bar Event Services Each of these outlets functions like a mini-business within your hotel.

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POS Systems Guest Satisfaction Housekeeping Travel and Tourism 130

Hotelogix

JUNE 21, 2024

In the hospitality industry, creating memorable events is important to ensuring business success. The core of this process is the Banquet Event Order, which is a detailed document that lists all the details of an event. Understanding Banquet Event Orders  It is an important document that details the specifics of an event.

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Revenue Hub

FEBRUARY 15, 2023

In this case, guests pay a premium, but they have the security of knowing that, if they need to cancel their booking, they can get a partial or full refund. At the other end of the scale, you could offer lower rates with the condition that reservations are non-refundable in the event of a cancellation.

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Guest Satisfaction Pricing Book Reservations 98

Larry Mogelonsky

APRIL 14, 2025

Improved group sales performance, as enhanced facilities and experiences make your property more attractive for meetings and events. Increased brand awareness and organic marketing through superior guest satisfaction, leading to word-of-mouth referrals and a stronger market position. The key concept here is experiential.

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Housekeeping Procurement Scheduling Training 130

SiteMinder

MARCH 26, 2025

Its a broad category that covers everything from in-room entertainment systems, such as smart TVs, streaming services, and interactive displays, to live shows, recreational activities, and themed events hosted on-site. Guests remember how a hotel made them feel, and entertainment often sets that tone. It also drives results.

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Guest Satisfaction Events Book Blog 94

InnQuest

SEPTEMBER 5, 2023

Managing your hotel’s inventory efficiently can significantly impact your bottom line, guest satisfaction and overall operational effectiveness. Meeting and Event Spaces: Many hotels have conference rooms, banquet halls and event spaces. Inventory here includes food, beverages, and kitchen equipment.

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Guest Satisfaction Maintenance Pricing Book 218

Hotel Owner

NOVEMBER 18, 2024

As such, offering EV charging is not only a matter of adapting to the market; it’s also a powerful strategy to secure repeat corporate clients, enhance revenue, and improve guest satisfaction. EV chargers have significantly enhanced our reputation, particularly among environmentally conscious guests,” says Hygino.

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Guest Satisfaction Maintenance Book Marketing 119

Revenue Hub

APRIL 23, 2025

Does charging more inevitably lead to harsher guest reviews? Is there a ‘tipping point’ a rate threshold beyond which guest satisfaction predictably dips, and positive reviews become harder to earn? Without that connection, the context is lost.

Pricing 108

Pricing Guest Satisfaction Article Definition 108

Revenue Hub

JANUARY 22, 2025

The tool improves WhatsApp communication throughout the guest journey, covering a variety of practical uses at key points of interaction : Pre-Arrival Updates on booking confirmations, online check-in links, or personalised offers like room upgrades or spa treatments.

Communication 108

Communication Scheduling Guest Satisfaction Article 108

Hotelogix

NOVEMBER 7, 2024

A loyalty program can encourage guests to keep coming back, which boosts your occupancy rate. Read also: Guide on Customer Retention in Hotel Industry Encourage Group Bookings: Offer discounts or packages for weddings, business events, or group travel bookings.

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Pricing Book Events Demo 130

Hotelogix

APRIL 17, 2025

Today, it spans a range of experiences — from smart tech and AR integrations to immersive in-house events and curated local experiences. 👉 Read Also - Hotel Booking Tips: What Travelers Look for in Hotels in 2025 Cultural Events and Workshops Guests love to connect with local culture.

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Travel and Tourism Workshop Book Catering 100

Revenue Hub

AUGUST 28, 2024

Event and group planning within the hospitality sector mirrors these seasonal trends. No Rest for the Weary January witnesses an upswing in new event requests almost immediately after the holiday decorations come down. Convergence This heightened January planning activity presents a golden opportunity for event professionals.

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Events Scheduling Catering Book 103

Hotelogix

JANUARY 19, 2025

How to Plan for Seasons: Peak Season: Increase rates during festivals, holidays, and local events. Off-Season: Offer discounted rates or bundles to attract guests. Monitor booking patterns for weekends, weekdays, and special events. Historical Forecasts Historical data helps you predict future demand and optimize rates.

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Pricing Demo Competitive Analysis Book 100

Revenue Hub

JANUARY 10, 2025

Generative AI changes this by analyzing guest data from multiple sources – profiles, historical behavior, saved preferences – and using it to craft tailored promotions and upsell opportunities. These can be delivered at the right time, with the right messaging, to drive direct bookings and enhance guest satisfaction.

Pricing 109

Pricing Guest Satisfaction Book Marketing 109

Hotelogix

FEBRUARY 17, 2025

It’s a fine line: how do you reduce expenses without compromising guest satisfaction ? This blog will help you uncover the hidden drains on your margins and give you actionable solutions to reclaim lost profits while keeping your guests happy.  Host corporate events, weddings, or community gatherings.

Guest Satisfaction 100

Guest Satisfaction Training Scheduling Housekeeping 100

Larry Mogelonsky

JANUARY 27, 2025

In many cases, events act as a team retention, but only if they are highly experiential fun and dynamic with multiple venues and great F&B throughout. First, outdoor event spaces are in demand, especially for a climate like Florida.

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Events Guest Satisfaction Maintenance Information 130

STAAH

NOVEMBER 5, 2024

When guests enjoy staying at your hotel, they want to come back and enjoy something they didn’t experience in the previous stay or invite their friends and family to enjoy your property. Attracting new guests and boosting brand awareness. Gift vouchers fill this need perfectly, creating a sense of anticipation and excitement.

Book 109

Book Guest Satisfaction Definition Pricing 109

Revenue Hub

MARCH 21, 2025

Tools like Chekins Experiences feature streamline the upselling process, allowing hotels to effortlessly offer customized experiences to guests directly during online check-in. Guests can browse, select, and pay for additional services or upgrades, improving guest satisfaction and boosting hotel revenues efficiently.

Guest Satisfaction 70

Guest Satisfaction Book Article Pricing 70

SiteMinder

JULY 4, 2024

What is guest satisfaction? Guest satisfaction is the cornerstone of a thriving hotel business, reflecting how well your property meets or exceeds the expectations of its guests. It relies upon the quality of service, cleanliness, comfort, and overall guest experience.

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Guest Satisfaction Book Communication Catering 52

Les Roches

JUNE 14, 2024

As a result, she understands better than most how important guest satisfaction is for the hotel industry and what are the best ways to deliver it. The importance of guest satisfaction in the hospitality industry Guest satisfaction is at the core of the hospitality industry.

Guest Satisfaction 52

Guest Satisfaction Download Customer Service Information 52

eHotelier

MAY 12, 2024

In this new role, Jay will oversee all operational aspects of the hotel–from its multiple food & beverage outlets and entertainment venues to assorted accommodations and year-round events–upholding The Hollywood Roosevelt’s commitment to excellent service, guest satisfaction, and a classic, Golden Era feel.

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Guest Satisfaction Events 130

Revenue Hub

OCTOBER 28, 2024

Tip 2: Partner with local attractions and events As you create more offers, consider partnering with local attractions and holiday events to curate exclusive packages that go beyond room stays and hotel amenities. This could include experiences like Santa’s Grotto, Winter Wonderland, and more.

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Strategic Planning Guest Satisfaction Presentation Article 62

InnQuest

SEPTEMBER 12, 2023

These components are integral to providing a positive guest experience and achieving financial success: Front Office Operations: The front office is the face of the hotel. It handles guest reservations, check-in/check-out processes, and room assignments and provides concierge services.

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Maintenance Guest Satisfaction POS Systems Housekeeping 220

Revenue Hub

MARCH 10, 2025

However, these metrics often act as lagging indicators, revealing past events rather than future directions. Hotels that rely too heavily on these numbers can be trapped in a cycle of reactive decision-making , focusing on immediate revenue bumps at the expense of long-term sustainability and guest satisfaction.

Guest Satisfaction 70

Guest Satisfaction Article Training Marketing 70

InnQuest

APRIL 3, 2023

Accurate forecasting is another critical aspect of revenue management, allowing hotels to price confidently and prepare for high-demand seasons and special events. With real-time, automatic rate optimization, hotels can adjust rates dynamically in response to demand fluctuations, ensuring they are competitively priced.

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Training Property Management Special Events Guest Satisfaction 222

InnQuest

AUGUST 8, 2023

During the low-demand seasons, lower rates can attract a higher number of guests, ensuring that rooms are utilized effectively. During peak seasons like holidays, festivals or local events, the demand for accommodations tends to surge.

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Pricing Guest Satisfaction Blog Budgeting 220

Hotel Owner

JANUARY 2, 2025

Glasgow, with its vibrant culture and events-driven tourism, was the ideal setting for YOTELs urban concept. I dont mind if guests think Vega is separate from the hotel, but I need the team to feel like one cohesive unit. Technology allows us to focus on what matters mostconnecting with guests and delivering great service, he says.

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Communication Guest Satisfaction Events Information 72

InnQuest

OCTOBER 17, 2023

They are a result of a delicate balance between maximizing revenue and providing guest satisfaction. While overbooking can lead to guest inconvenience and potential financial losses for the hotel, it is a revenue management strategy used to achieve high occupancy rates. Hotel Overbooking: Concerning or Not?

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Reservations Book Guest Satisfaction Pricing 221

Hospitality Net

SEPTEMBER 24, 2024

Spearheaded by VP of Engineering Jamison Conrey, the event provided critical education on the role today’s engineers are playing and how their performance is impacting operations, guest satisfaction, and the bottom line. Augustine, Fla.

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Guest Satisfaction Events 98

Hotelogix

JULY 18, 2024

Update forecasts regularly: This will help you understand the latest market trends, booking patterns, and external factors such as economic changes or seasonal events. Increased guest satisfaction: Anticipating demand allows for better resource allocation, ensuring that guests receive timely and quality services.

Guest Satisfaction 130

Guest Satisfaction Budgeting Book Pricing 130

Metasphere

OCTOBER 26, 2023

By integrating automated systems for efficient bookings, personalized guest services, and seamless check-in experiences, hotels are not only adapting to the evolving needs of their customers but also prioritizing guest satisfaction in an era where opinions hold significant sway over business success.

Guest Satisfaction 52

Guest Satisfaction Training Catering Workshop 52

Hotel Owner

APRIL 7, 2025

Edinburghs tourism, events like the Edinburgh Festival Fringe, and consistent international visitors drive year-round demand. Glasgow also saw significant growth, with an 8-9% increase in ADR and RevPAR, driven by corporate demand and event tourism. The hotel now offers 13 room categories and plans to expand further.

Guest Satisfaction 40

Guest Satisfaction Events Marketing 40

Hospitality Net

AUGUST 25, 2023

Setting goals in the hospitality industry is a pivotal practice that drives excellence, growth, and exceptional guest experiences. In this dynamic sector, which encompasses hotels, restaurants, travel, events, and more, goal setting serves as a compass to guide organizations towards success.

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Guest Satisfaction Events 95

Hospitality Net

NOVEMBER 27, 2023

The GuestRevu GREAT Awards concluded with the announcement of the winners last night on the 23rd of November at an event that glittered with the presence of top hoteliers and leading hotel tech providers.

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Guest Satisfaction Events 87