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Retaining a skilled front-of-house team is essential for maintaining a smooth operation and delivering an exceptional guest experience. Here are five actionable strategies to improve retention among your front-of-house staff: 1. Here are five actionable strategies to improve retention among your front-of-house staff: 1.
A restaurant’s schedule is its framework for success. Effective employee scheduling means finding the right mix of shifts and shift types for your business. Table of Contents: What makes a great employee schedule? A great employee schedule doesn’t just happen. A strong schedule should check each of these boxes.
Employee scheduling for your restaurant can be the most stressful part of your job. After tracking sales, calculating inventory, and just trying to keep your head above water, restaurant scheduling can take up a chunk out of your week. Plus, that schedule almost rarely ends up going as planned. Schedule Based on Data.
Employee shift scheduling for your restaurant can be much more complex than it seems. From managing overtime hours, to employee time off and availability, to making the right calls when it comes to who and when, scheduling takes a lot of time and mental energy. Here are 10 common scheduling errors and how to solve and prevent them.
Many restaurant owners had believed they would be covered in the event of something like the pandemic, and found themselves without a safety net. Restaurants are also harnessing the latest advancements in AI to give workers the schedule flexibility that will keep them engaged and satisfied, leading to a better dining experience.
When my colleague George Sell attended the in-person event in 2019, sustainability had dominated the agenda. At the time, though the topic was not officially highlighted in the schedule, it permeated the conversation throughout the day. Gonzalez spoke about the opportunity to introduce new brands globally.
Organize company events. Organize events like happy hour outings to celebrate work anniversaries, birthdays and other important milestones. It’s important that front-of-house and back-of-house staff members have clear lines of communication with you and with each other. Make Health a Priority.
As such, your first consideration should be getting your scheduling right. Look at what big local events are coming down the pipeline. They’ll have insights on how best to divide and schedule the components of the full renovation to suit your timing needs. Commit to a little research here. Arranging Your Finances.
A recent survey of job holders – including front-of-house and back-of-house restaurant workers – showed that 55 percent were planning to switch jobs, citing “lack of recognition” as the number one reason for the change. Some moments of recognition call for a party or special event. The Takeaway.
Front-of-house (FOH) refers to all activities and settings a patron will experience while dining at a restaurant, including the lobby and dining area. Hence, your restaurant’s front-of-the-house staff members should always maintain a high standard of personal hygiene and present a polished, welcoming image.
A restaurant’s schedule is its framework for success. Effective employee scheduling means finding the right mix of shifts and shift types for your business. Table of Contents: What makes a great employee schedule? A great employee schedule doesn’t just happen. A strong schedule should check each of these boxes.
At the helm for Crockfords Las Vegas is General Manager Aleksandra Kotle, who leads a team over 100 service professionals that encompass both front-of-house and heart-of-house roles. This required expert timing to schedule the personal greeting in between meetings (GMs definitely have a lot of these!),
Kitchen and front-of-house employees are simply harder to find. Interviews with potential employees are being scheduled, but no-shows are the norm. The event took place in parking lots, outdoor patios and required applicants and hiring managers to wear masks and stay six feet apart.
When it comes to operations, using restaurant management tools with easy scheduling features ensures you have the right number of staff during peak hours without over or under-scheduling. You should also create a cleaning schedule that assigns specific tasks to designated staff members. “That saves me a lot of time.”
Nguyen also created flexibility in the work schedule: Traditional shifts were trimmed into shorter shifts to accommodate employees' lifestyle needs, such as students or workers needing supplemental income. “Use good scheduling systems that don't require employees to come into work to look at the schedule,” he said.
With only half of restaurants using advanced tools like scheduling software and performance tracking, there is a clear opportunity for growth. We've already seen how technology has transformed front-of-house operations with the rise of apps like UberEats and DoorDash, as well as advanced point-of-sale systems.
But it's the good shifts, when the front of house and back of house are flowing like a symphony, when customers are delighted, and the restaurant atmosphere feels effortless—that's the best part about restaurants. The way to run great shifts is to get out ahead and schedule pre-shift meetings. Teaching and lessons.
At times, it's a civil war between your front-of-house and back-of-house teams. Trying to eliminate the front of house and back of house and make it one big house, everyone working together.” A charity event. See why 500,000+ restaurant pros choose 7shifts for scheduling and team management.
Scheduling & payroll Ask any restaurant manager what their biggest point of frustration on the job is. Chances are, it's balancing the scheduling requests of dozens of employees each week. Exploring affordable traditional marketing opportunities in your area, like event sponsorships or local ads, is also a good idea.
Schedule staff properly to reduce overtime and accommodate your busiest times effectively. Create a maintenance schedule for each piece of equipment to keep everything in top condition. Catering services typically have profit margins between 7% and 8% because of lower overhead costs and the ability to charge higher prices for events.
These could be as simple as 30-minute pre-shift activities each week or as extravagant as a staff appreciation event every quarter. Keep in mind that during this time, employees should be paid in addition to what the event is offering, as you'd be requiring staff to give up their personal time. Get Staff Buy-in On Scheduling.
Trying to eliminate the front of house and back of house and make it one big house, everyone working together.” The Olympics-style events have each of their 6 locations in friendly competition for restaurant tasks like pizza dough-making. says Chef William Eick, executive chef-owner of Naegi and Matsu.
Front of house positions in a hotel. Front office positions in hotels can range from managers to receptionists. However, as front of house operatives, reservation agents should also be willing to assist guests with other queries. Front of house manager. Table of contents. Reservation agent.
From a front-of-house perspective, the restaurant industry is an early adopter of A.I. While front-of-house A.I. in back-of-house restaurant operations as well. training, scheduling), and Demand predictions What are the new cybersecurity challenges that result from the adoption of A.I.? How is A.I.
The front office department can also be referred to as the reception, front of house, or front desk. Job titles and roles within the front of house department vary depending on the size and type of hotel. Job titles and roles within the front of house department vary depending on the size and type of hotel.
When my colleague George Sell attended the in-person event in 2019, sustainability had dominated the agenda. At the time, though the topic was not officially highlighted in the schedule, it permeated the conversation throughout the day. In stark contrast to the 2019 event, Radisson’s CEO Federico J. billion views.
Instead, Luis began working for the friend’s catering company, designing a contactless pickup system so that the business could safely work outdoor events. She set that boundary out of concern for her mother, with whom she co-owns Tao Yuan and Bao Bao Dumpling House, and her small staff, some of whom are high-risk.
Many small, independent spots don’t yet have enough work to bring back their employees, particularly those in front-of-house positions. But for Hull, who runs the front of house, scheduling servers has been harder than bringing back cooks, in part because of health concerns around interacting with diners. “I
Tasks done for special circumstances , like event set-up/breakdown. This model works best for restaurants with a small staff that works a consistent schedule every week. This way, everyone is able to lend a hand where needed, and you allow yourself to assign tasks more appropriately if schedules changes week-by-week.
BOH operations encompass everything from food preparation to staff coordination, ensuring the kitchen runs smoothly while supporting the front-of-house (FOH) staff. The house team ensures that dishes come out correctly and that dirty dishes are promptly cleaned, all while following strict health protocols.
They offer work-life balance, flexible schedules, useful benefits, and operate on strong core values. Back-of-House and Front-of-House. Schedule with empathy. Back-of-House and Front-of-House are an even split. Front of House Positions: 41% turnover rate. Schedule with empathy.
Today this location also includes a bustling takeout business and a conference and event center. Above all, they come for chicken tenders (which the Backroom claims to have invented), along with a mudslide or two, another house specialty. Their children followed in their footsteps, opening the Puritan Backroom in 1974.
First, it reveals booking patterns across seasons and during events. For example, it’ll be easier for you to schedule cleaning, maintenance and front-of-house teams, because you can gauge the level of guest turnover. Second, knowing how your ALOS shifts during the year lets you run your operations more efficiently.
We’re also supporting operators with the right tools to help front-of-house staff sell new menu items and deliver the highest-quality experience every day.” These include marketing, website development, appointment scheduling, digital loyalty, review management, and both retail and restaurant POS solutions.
The research, conducted by recruitment website Caterer.com, found that chefs, front-of-house staff, and restaurant management were the three most difficult roles to fill in Scotland. One of the best ways to attract candidates willing to work such hours is to target job seekers who need non-traditional schedules.
We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery. Store schedules and labor management. In the front of house, we are seeing more kiosk adoption. Integration with third party aggregators.
Scheduling & payroll Ask any restaurant manager what their biggest point of frustration on the job is. Chances are, it's balancing the scheduling requests of dozens of employees each week. Exploring affordable traditional marketing opportunities in your area, like event sponsorships or local ads, is also a good idea.
This includes raising wages, boosting benefits such as offering early wage access, and leveraging technology to improve scheduling, automate processes and streamline operations, ensuring a seamless shift every time. In addition, there is an increasing emphasis on sustainability with our restaurant customers.
Using technology to automate these tasks can help streamline efforts, allowing operators to focus on the front-of-house guest experience and brand building. You should also always factor in a multiplier to adjust for fluctuations up or down according to the hotel’s occupancy or events.
Imagine your restaurant as a complex business where each part, from the kitchen staff to the front-of-house team, plays a crucial role in creating a premium dining experience. He has duties in both the front-of-house and back-of-house operations. Management has a crucial role in the success of a business.
One of a restaurant manager’s primary responsibilities is hiring, training, and scheduling staff so that the business runs smoothly. On the front-of-house side, they focus on customer service, solving problems quickly to keep guests happy and returning. Attending these events helps you learn from experts.
Your business may need specialized roles like a sommelier, reservationist, or private events manager. A quality candidate should have several years of experience in different front-of-house roles. What are the requirements for those roles? You’ll also want to think about what makes a candidate qualified to excel in their role.
Front of house positions Front of house (FOH) refers to operations in the public-facing section of the restaurant. Let’s go over four key front-of-house roles. These are strategic jobs that require overseeing kitchen staff, food production and front-of-house teams.
Chang often switches back and forth in time throughout the book, discussing events that are germane to whatever topic he happens to be addressing (section titles include “On Being Addicted to Work,” “The Magazine Business,” and “Fast Food and Asian Villains”). My schedule changed on a whim. Are you a chef-f *r?”. “A A what?”. “A
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