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To familiarise staff with the operational aspects of the hospitality industry, including frontdeskoperations, housekeeping standards, and food and beverage management. Customer service for events : Specialised training on handling event guests, from large groups to VIPs, ensuring seamless experiences.
The role and responsibilities of a hotel manager From overseeing frontdeskoperations and housekeeping to managing food and beverage services, sales and marketing initiatives and financial performance, hotel managers play a key role in driving the success of hospitality establishments.
Duties include strategicplanning, financial management and ensuring adherence to brand standards while monitoring and maintaining high levels of guest satisfaction. Front office manager As the face of guest services, this professional plays a pivotal role in ensuring a seamless customer experience from check-in to departure.
The program equips graduates with the skills needed to succeed in various roles in the hospitality industry, including hotel management, eventplanning and food service management. Students explore topics such as hospitality marketing, customer service, event management and strategicplanning.
These positions oversee specific departments within the hotel, ensuring smooth operations and high standards of service delivery. For instance, the front office manager is responsible for supervising frontdeskoperations, managing guest services, and coordinating with other departments to ensure guest satisfaction.
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