Les Roches

AUGUST 21, 2024

Front office manager As the face of guest services, this professional plays a pivotal role in ensuring a seamless customer experience from check-in to departure. Front office managers look after the front desk operations, including reservations, guest inquiries and room assignments.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Events 52

Les Roches

JULY 9, 2024

Understanding the different paths within hospitality The hospitality industry is huge and includes everything from hotels and resorts to restaurants, cruise lines and event management companies. A career in it offers diverse opportunities, including hotel management, customer service , event planning and tourism.

Housekeeping 52

Housekeeping Customer Service Front Desk Operations Events 52

Les Roches

JULY 5, 2024

The role and responsibilities of a hotel manager From overseeing front desk operations and housekeeping to managing food and beverage services, sales and marketing initiatives and financial performance, hotel managers play a key role in driving the success of hospitality establishments.

Event Coordination 52

Event Coordination Housekeeping Training Front Desk Operations 52

SiteMinder

FEBRUARY 29, 2024

To familiarise staff with the operational aspects of the hospitality industry, including front desk operations, housekeeping standards, and food and beverage management. Customer service for events : Specialised training on handling event guests, from large groups to VIPs, ensuring seamless experiences.

Training 52

Training Customer Service Communication Guest Satisfaction 52

Les Roches

AUGUST 10, 2023

The industry encompasses accommodation, food and drink, transport, events and attractions and plays an important role in the global economy. What is the hospitality industry? Hospitality is a vast industry, incorporating businesses focused on delivering services from refreshments to accommodation and transport.

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

Les Roches

SEPTEMBER 25, 2024

Whether you are in guest services, food and beverage or housekeeping, you will be expected to deliver exceptional service, often catering to high-end clientele who expect nothing less than the best. Event planners coordinate all aspects of these events, from initial consultations and planning to execution and follow-up.

Travel and Tourism 52

Travel and Tourism Concierge Events Front Desk Operations 52

SiteMinder

SEPTEMBER 10, 2023

Food and beverage revenue : Calculate expected earnings based on average spend per guest, expected footfall, and any seasonal promotions or events. Operational expenses: Break down operational costs into granular categories like utilities, maintenance, housekeeping, front desk operations, and security.

Budgeting 59

Budgeting Maintenance Front Desk Operations Document 59

Les Roches

JULY 1, 2024

Housekeeping staff This role is all about maintaining the cleanliness and hygiene standards of hotel rooms and common areas. These positions oversee specific departments within the hotel, ensuring smooth operations and high standards of service delivery.

Concierge 52

Concierge Guest Satisfaction Housekeeping Server 52

Les Roches

AUGUST 4, 2024

Specialized certifications can also enhance a manager’s credentials and earning potential Additional responsibilities: this could include overseeing multiple departments, managing large-scale events or renovations, implementing cost-saving initiatives or driving revenue growth through strategic initiatives.

Front Desk Operations 52

Front Desk Operations Hospitality Management Guest Satisfaction Budgeting 52

SiteMinder

DECEMBER 20, 2023

Leverage your location by showcasing it with high-quality website images, hash-tagging it on social media and taking part in local events. Invest in cybersecurity, a great website experience, guest relations and staff satisfaction to help protect your hotel’s reputation. Don’t forget to encourage and reward guest loyalty.

Book 59

Book Pricing Housekeeping Communication 59

Hotelogix

FEBRUARY 27, 2025

Housekeeping is running behind, and a billing error has just cost you hundreds in refunds. With the increasing complexity of hotel operations , having a centralized system that automates reservations, housekeeping updates, and billing processes can make all the difference. Housekeeping knows which rooms need cleaning instantly.

Housekeeping 100

Housekeeping Guest Satisfaction Front Desk Operations Pricing 100