Les Roches

AUGUST 26, 2024

This career demands strong organizational skills, attention to detail and a deep understanding of customer service. Event coordinator Planners and managers who stage activities that boost the guest experience, ranging from conferences to weddings.

Travel and Tourism 52

Travel and Tourism Event Coordination Customer Service Communication 52

SiteMinder

FEBRUARY 29, 2024

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. Broadly, they include: To instil a customer-first mindset among staff, ensuring they can provide personalised, courteous, and efficient service.

Training 52

Training Customer Service Communication Guest Satisfaction 52

Les Roches

JULY 4, 2024

Hospitality and tourism management fundamentals All hospitality education courses should include a comprehensive understanding of the key industry basics. Students will learn about guest service, customer satisfaction, the strategic management of hospitality operations, industry trends and cultural influences on guest experiences.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Events Hospitality Management 52

Les Roches

JUNE 26, 2024

Understanding hotel management There are a lot of different responsibilities involved in managing a hotel to ensure the efficient functioning of the property while providing exceptional service to guests. This includes managing day-to-day operations, overseeing staff, maintaining facilities and optimizing financial performance.

Guest Satisfaction 52

Guest Satisfaction Front Desk Operations Travel and Tourism Hospitality Management 52