2024

article thumbnail

How to be a successful hotel General Manager

eHotelier

Discover the five transformative steps that will not only improve your professional knowledge but also propel your career to new heights.

306
306
article thumbnail

Compliance training as a cornerstone of culture in hospitality

Hospitality Magazine

This year, the Australian hospitality industry has seen a renewed focus on the importance of compliance training and employee well-being. In response to a rapidly changing landscape, evolving legislation, and increasing awareness of workplace challenges, businesses are recognising the critical need to create environments where employees feel safe, supported, and valued.

Training 246
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Sustainability in the hospitality industry: going the extra mile

eHotelier

When sustainability becomes embedded in the culture of an organization, extraordinary behaviors follow.

321
321
article thumbnail

2025 Cybersecurity Outlook for Restaurants 

Modern Restaurant Management

The restaurant experience has quickly become a digital landscape. With cashless transactions and delivery services becoming the norm, diners are enjoying faster, more streamlined dining journeys. But this technology adoption has also introduced new cybersecurity vulnerabilities. In 2025 and beyond, restaurant executives should be on the lookout for increasing point-of-sale (POS) systems attacks, AI-powered social engineering tactics, and greater supply chain cyber vulnerabilities.

article thumbnail

Navigating Payroll Compliance: Future-Proofing Payroll in an Evolving Regulatory Landscape

Speaker: Jennifer Hill

Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.

article thumbnail

How to Measure My Hotel Website Performance Using GA4

Soft Inn

Your hotel’s website is the heart of your digital marketing, functioning as both a virtual front desk and a booking engine. To make the most of it, you need clear insights into how visitors interact with your site, what drives bookings, and where potential guests drop off. Google Analytics 4 (GA4) introduces an advanced, event-based tracking model that gives you a more nuanced understanding of these visitor interactions than ever before.

Book 263

More Trending

article thumbnail

Customer Experience in the Restaurant Industry: Reflections and Predictions through an AI Lens

Modern Restaurant Management

The restaurant experience was once solely comprised of human-to-human, in-person experiences. Fast food and food delivery gradually began changing that equation. Then, in 2020, we saw the restaurant industry go through a major digital upheaval, spurred by the COVID-19 pandemic. In 2022, with the introduction of ChatGPT, we saw restaurants – and just about everyother industry – look for ways to incorporate artificial intelligence within their customer operations. 2024 was a year of ex

article thumbnail

Lessons in building better hotel tech products

MEWS

Part 1: Solo, Duo, Trio Aylin and I work together in the Connectivity tribe at Mews, where our primary focus is the connectivity of our hospitality platform. This enables hoteliers to connect their crucial external systems, such as processing reservations through connections to CRS, OTAs, etc., and manage their business from a single unified platform.

article thumbnail

How digital content influences traveler purchasing decisions

eHotelier

Understanding and harnessing the power of digital content is not just a strategy—it's a necessity for influencing traveler purchasing decisions and shaping their journey from the moment they start planning to the post-vacation sharing of experiences.

325
325
article thumbnail

7 simple ways to keep your hospitality accounts secure

MEWS

How to keep your hospitality accounts secure The key to security is being proactive – don't wait until you have a potential breach to act. If you follow the advice in these seven tips, you'll go a long way to keeping your hospitality accounts secure.

article thumbnail

Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

article thumbnail

How to Reduce Technology Management Costs in Hotels

Hotelogix

The 2024 Lodging Technology Survey by Hospitality Technology indicates that approximately 56% of hoteliers globally are actively seeking ways to cut the costs associated with managing technology. We know that you also know that this is a pressing issue. But have you given it any thought? Do you plan to embrace or upgrade to modern technology to improve operational efficiency, but what about keeping IT costs under control?

Demo 243
article thumbnail

Restaurant Market Research: Ultimate Guide to Market Analysis

7 Shifts

Imagine pouring your heart and soul into your restaurant, only to watch your tables remain empty night after night. One of the building blocks you must put in place before starting a restaurant is market research. Just like a well-crafted mission statement will help guide your business decisions, identifying and understanding your target customers and competitors through restaurant market research will give your business a competitive edge.

Marketing 148
article thumbnail

Sushil Aryal takes the lead at MOD. Dining

Hospitality Magazine

The Art Gallery of New South Wales’ (AGNSW) MOD. Dining has appointed Sushil Aryal to run the kitchen, taking over from Claton Wells’ two year spell. In his last role, Aryal led the kitchen at Miss Pearl Bar + Dining, an Asian fusion restaurant in Melbourne’s Southbank. He began his culinary career at Bondi institution Brown Sugar alongside chef Neil Gottheiner, before working at Cumulus Inc, Spice Temple, Vue Du Monde and Cutler and Co, and Moon Under Water at The Builders Arms Hotel with Josh

Catering 246
article thumbnail

Health and Safety Initiatives for Hotel Operators in 2025

Horizon Hospitality

Guest expectations for safety and hygiene continue to evolve. Hotel operators must adapt by implementing robust health and safety initiatives to ensure repeat bookings. Heres how: 1) Enhanced Cleaning and Sanitation Protocols In the wake of the COVID-19 pandemic, enhanced cleaning practices have become the industry standard. Effective strategies include: Frequent Sanitization: High-touch areas such as elevator buttons, door handles, and front desks should be sanitized multiple times a day.

article thumbnail

Food & Beverage Industry Report 2024

Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

article thumbnail

New Year’s Day Is Incomplete Without Soup Joumou

EATER

AS Foodstudio/Shutterstock Also known as Haitian Independence Soup or Freedom Soup, soup joumou is a taste of Haitian history and independence New Years Day is one of the most exciting days of the year for me. Not just because it signifies the beginning of a new year, or because it means a new me (and the beginning of a resolution Ill probably drop within a month).

Catering 131
article thumbnail

How to Register a Hotel in Malaysia: Complete Step-by-Step Guide

Soft Inn

Are you thinking of starting a hotel in Malaysia? With a thriving tourism industry, Malaysia is an exciting place to run a hospitality business. But before you open your doors to guests, you will need to complete the hotel registration process. Hence, this guide aims to simplify the process, providing a step-by-step approach to ensure your hotel's registration is smooth and hassle-free.

239
239
article thumbnail

The Mille Club: Two Rocco Forte Hotels in One Incredible Trip to Italia

Larry Mogelonsky

Known to many as the Eternal City, Rome has an uninterrupted history spanning two and a half thousand years. Apart from incredible historical sites, Rome has some of the world’s finest luxury hotels, often carved out of grand palazzos that once served members of the royal court of the Papal elite, and all of them adorned with opulent finishings and fine art.

Concierge 130
article thumbnail

Best Practices for Capitalizing on Workplace Holiday Party Trends

Modern Restaurant Management

It's beginning to look like a festive holiday season at workplaces as office party attendance and budgets are rising, according to ezCater's first-ever Workplace Holiday Party Trends Report , which reveals emerging trends and insights from 1,600+ employees and decision-makers nationwide. Kaushik Subramanian, Chief Revenue Officer at ezCater, told Modern Restaurant Management (MRM) magazine that the report allows restaurants to predict seasonal trends and prepare their offerings as workpl

Budgeting 197
article thumbnail

Why Every Small Business Needs an HCM Solution: A Comprehensive Guide

Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

article thumbnail

STAAH Wrapped: Top 5 STAAH Blog Posts Hoteliers Loved in 2024

STAAH

As we wrap up 2024, it’s time to reflect on the blog posts that resonated most with our audience this year. From valuable insights into the online booking landscape to practical tips for hoteliers, these blogs highlight what truly matters in the hospitality industry. Lets dive into the top 5 performing blogs that captivated and informed hoteliers worldwide. 1.

Blog 110
article thumbnail

What is the Importance of the Digital Customer Journey?

Revenue Hub

In today’s highly competitive hospitality landscape, understanding the digital customer journey is crucial for hotels looking to optimise their online presence and increase direct bookings. NB: This is an article from Net Affinity Subscribe to our weekly newsletter and stay up to date With the majority of bookings now made online, ensuring your website provides a seamless, user-friendly experience is not just beneficial — it’s essential.

Book 111
article thumbnail

Why Mews acquired Atomize, by Richard Valtr

MEWS

Why revenue management? Revenue management is without doubt one of the most exciting areas in hospitality. It’s also one that’s advancing fast, with the smartest companies already weaving automation and AI decision-making into their everyday processes. There’s so much potential in this category that we didn’t just want to watch things develop from the outside looking in – we wanted to be an active part of the transformation.

264
264
article thumbnail

Impact of Artificial Intelligence on the Hotel Industry

Hotelogix

Running a hotel has always been about creating memorable experiences, but let’s face it things have gotten a lot more demanding. Today, guests expect quicker service, smarter solutions, and a level of personalization that can feel overwhelming, especially if you’re managing a smaller property. That’s where artificial intelligence (AI) comes in.

article thumbnail

Business Automation in Hospitality: A New World

Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

article thumbnail

Powering the Future – Why EV Charging is a Must-Have for UK Hotels

Hotel Owner

In recent years, the hospitality sector in the UK has faced unique challenges, from adapting to shifting guest expectations to meeting heightened sustainability standards. Now, as the transportation landscape rapidly changes, a new opportunity is emerging for forward-thinking hoteliers: electric vehicle (EV) charging. With EV adoption in the UK tripling over the last three years , driven by the government’s ambitious plan to ban new ICE (Internal Combustion Engine) vehicle sales by 2030, now is

article thumbnail

Liquid & Larder announces Lottie, a rooftop Mexican restaurant and mezcaleria

Hospitality Magazine

Liquid & Larder has announced it will open Lottie in The Eve Hotel early next year. The Mexican restaurant and mezcaleria is the latest venue from the group, which is spearheading the F&B offering at the soon-to-open Redfern hotel. Lottie is the second Liquid & Larder-run venue for The Eve, and will join European-style Bar Julius , which is scheduled to open in February.

article thumbnail

How to Deal with the Challenges of Retention and Turnover

Horizon Hospitality

According to industry data, turnover rates in hospitality often exceed those of other sectors. The physical demands of the job, combined with irregular hours, often contribute to job instability, especially when employees perceive more lucrative or stable options outside of hospitality. Here’s a look at key factors driving turnover and actionable strategies to improve employee retention in your hospitality business.

article thumbnail

Native American Museum Cafes Preserve Tradition, Embrace Innovation

EATER

The menu, which includes the ever-popular fry bread taco, tells a story of connection, innovation, and respect for legacy and Indigenous culinary traditions. | Courtesy of Marielba Alvarez / Smithsonian Institution Where to find manoomin rice cakes, “kick-ass buffalo chili,” fry bread tacos, and stunning Indigenous artwork As a We Wai Kai First Nation member , I know that food connects Indigenous people to our history, traditions, and stories.

article thumbnail

Best Practices to Streamline Compensation Management: A Foundation for Growth

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.