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The hospitality industry is fast-paced and ever-changing, making it one of the most challenging environments to navigate. To be successful, having a firm grasp of the most important KPIs for the hospitality industry is a must-do for businesses. . The rapidly-expanding hospitality industry today covers multiple categories, from hotels and resorts to restaurants and event venues.
Appealing to Gen Z is essential for your long-term success. But, how do you do it? How can you slightly shift your marketing strategy to go from Gen X and millennials to a younger audience wanting to see the world?
BHN editor Eloise Hanson outlines six hotel and travel trends expected to shape the industry in 2023. Hotel e-tail. With inflation on the rise globally, consumers are likely to be more mindful when it comes to spending their money. Pent-up demand and revenge travel have helped major cities recover post-Covid, resulting in strong and resilient ADRs. In fact, research from HVS shows that over the past 50 years, daily rates across London hotels have grown 0.75 per cent on average above inflation pe
There’s just one Earth, and it is currently in a triple emergency according to the United Nations. Here’s the part your hotel can play in bringing a change.
Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.
The local food and drink landscape has had a productive year, taking the time to recalibrate, get back on its feet and return to a sense of normalcy. We’ve seen venues zero in on the components that make up an eating and drinking experience patrons want to come back to — and that covers everything from the design of a space to the service and the branded ice cube a drink is served with.
We see it all the time…a small hospitality business owner needs a new manager, so they pay to post the job description to a few online job boards and figure they’ll spend a few hours reviewing applications and interviewing the top candidates. But before they know it, they’ve spent days or weeks spinning their wheels with no viable candidates to show for their time spent!
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We see it all the time…a small hospitality business owner needs a new manager, so they pay to post the job description to a few online job boards and figure they’ll spend a few hours reviewing applications and interviewing the top candidates. But before they know it, they’ve spent days or weeks spinning their wheels with no viable candidates to show for their time spent!
BHN editor Eloise Hanson speaks to Timothy Griffin, PJ Kenny and Prasanthan Balakrishnan, principals at Wellbrook Hospitality , about the group’s first project LEVEN Manchester, expansion plans, and investor sentiment. The post Wellbrook Hospitality’s principals on future growth appeared first on Boutique Hotel News.
I’m delighted to share that Mews has raised a $185mil Series C investment round from a host of leading investment firms. I’d like to talk a little bit (I’ll try to keep it concise!) about how this massive vote of confidence in Mews is hugely exciting news not just for us, our customers and their guests, but for hospitality as a whole.
In line with the announcement made by the Malaysian government regarding the Tourism Tax , I will talk about a series of questions that are commonly asked by hotel owners or operators, thus helping all of you to find the answers that are related to it.
Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
Whether you’re a youth sports coach, instructional designer, or someone who creates training for your organization, the same key principles can improve learning and retention. Here are my top tips for engaging and coaching learners of all ages, skill levels, and training objectives.
It’s a restaurant operator’s worst nightmare. You have stores full of patrons, and no way to collect their money because the POS system has been hijacked by ransomware. That’s how the McMenamins restaurant and hospitality chain closed out 2021, a banner year for ransomware attacks. The bad news is that according to most predictions , 2022 will be worse as gangs organize and focus on SMBs.
In this blog, we have outlined the latest hotel technology trends that are going to take the hospitality industry by storm in 2023. Irrespective of whether your hotel chooses to implement these technologies or not, you can be sure that many (if not most) of your competitors are already planning to implement them. Don’t believe us? The 2022 Hotelier Technology Sentiment Report from the NYU Tisch Center of Hospitality found that by the end of this year, the adoption of on-property tech innov
Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.
Customers won’t just walk into your hotel; you’ll need to attract them. And to do that effectively, you’ll need to rely on the best marketing strategies. Sadly, many hoteliers lack insights into these strategies. If you are one of them, this post can help.
The local delivery industry has been shaken up with the news Deliveroo will no longer operate in Australia after six years in business. The company announced it had entered the voluntary administration process, saying the move “had not been an easy decision to make” It’s estimated more than 15,000 riders are now out of a job, with thousands of venues now relying on a smaller pool of delivery providers to reach customers.
These tips from experienced hoteliers can make the task of responding to guest feedback a little less daunting, and they also show how imperative it is to engage with customers in the form of review responses.
Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.
SEO, or search engine optimization, improves the visibility and ranking of a website on search engine results pages (SERPs) and it can be a powerful tool for booking traffic and generating leads for hotels.
All blockchain implementations must be framed not in terms of what the current hype is but in terms of the fundamentals of hospitality: enhancing the onsite experience and the overall value for customers above all else.
Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.
The hotel concept story defines the role of a hotel as well as its aspirations. In other words, your story should convey why guests should stay at your property, beyond just getting a room and breakfast.
There are ways to encourage your clients to leave a few pleasant words about your hotel that will boost your hotel’s reputation and attract more business.
Each level of a hotel’s ownership and management has different needs from an RMS, it is important to understand their revenue management ‘wants’ and hear from them in their own words.
Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.
Using your productive and talented employees to find additional workers is a great concept because they can recommend people with a lot of the same attributes.
General managers that put more effort into the commercial work in the hotel will likely steal market share from the competition. Here are three things that are the top priorities in 2023 for hotel general managers.
There is an old saying that goes: feed man’s senses, and you will make them the happiest man alive. To make a good impression on your guests, focusing on satisfying their senses is an essential step to making your hotel unforgettable.
A major potential advantage of drone-based food delivery is that drones are eco-friendly, in line with calls to promote sustainability in the food service industry.
In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program
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