InnQuest

AUGUST 3, 2023

In the hospitality industry, guest satisfaction is the ultimate goal. Satisfied guests are more likely to become repeat customers, leave positive reviews and recommend the property to others. To ensure continuous improvement and success, hospitality businesses must adopt effective methods to measure guest satisfaction. This blog emphasizes the importance of guest satisfaction in hospitality industry and discusses various strategies to enhance guest satisfaction.

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Guest Satisfaction Book Document Blog 217

eHotelier

JULY 30, 2023

Digital nomads – who they are and how they are shaping the travel industry? - Insights Here’s what you need to know about digital nomads and how you can attract them to your hotel.

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Hospitality Magazine

AUGUST 2, 2023

The toastie hits the comfort food trifecta with its crisp slices of bread, melted cheese centre, and overall nostalgic vibe. But while you may think of it as a childhood treat or the ideal late-night snack, the toastie is far from just a meal to indulge in at home. More venues, in particular small bars, are adding toasties — or jaffles — to the menu.

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Magazine 246

Soft Inn

AUGUST 3, 2023

If you are tired of sifting through a mountain of emails every morning, this simple technique will help you stay organized and ensure that important messages don't go unnoticed.

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Book 243

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Accounting

InnQuest

AUGUST 2, 2023

In today’s interconnected world, where technology advances at an unprecedented pace, cybersecurity for hospitality management is a growing concern. Hotel chains and properties dealing with sensitive customer information, financial transactions and confidential business data, have become prime targets for cyber threats. As technology evolves, cybercriminals are leveraging the power of artificial intelligence (AI) to execute sophisticated attacks.

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Hospitality Management Vendor Management Information Training 222

Modern Restaurant Management

AUGUST 4, 2023

Video marketing through social media opens up a world of opportunities for restaurants to grow their brands and bring new customers through their doors. Food-related content has been a staple of social media since its inception, as it brings users closer to a world of exciting dishes than ever before. While it gives restaurants the chance to connect with their target market in unprecedented ways, it also introduces new competition, from other local restaurants to world-class chefs to viral home

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Events Reservations Marketing Information 167

Serviced Apartments

AUGUST 4, 2023

US: A mid-year 2023 report from The Highland Group reveals that extended stay hotels have gained 3.2 per cent RevPAR in Q2 compared to a 2.7 per cent for the overall hotel industry. All three extended stay hotel segments (economy, mid-price and upscale) are reporting record high room revenues both year to date and for Q2 2023. The growth equates to an overall nine per cent increase in revenues year to date.

Download 98

Download Pricing Marketing 98

Industry Insights Lodging Magazine

AUGUST 4, 2023

The extended-stay segment continues to attract new entrants at a dizzying pace as major brand companies look to identify “white space” in the chain scale that has consistently outperformed the industry in recent years. The newest additions come from Hilton and Marriott International, respectively, both of which recently launched “more affordable” extended-stay brands.

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Magazine 98

eHotelier

AUGUST 2, 2023

Revenue management can sell a 3-star hotel room for 1000 euros a night: here’s how - Insights There’s no limit to the rack rate if the demand is there. Revenue managers use data to predict market rates, not feelings.

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Marketing 246

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Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

Service Management

Modern Restaurant Management

AUGUST 2, 2023

In the demanding world of the restaurant industry, success is not solely reliant on exceptional food and service. Behind the scenes, strategic decisions greatly impact a restaurant's bottom line, and at the forefront of these is the art of menu engineering. Far from just a list of dishes, a well-engineered menu is a powerful tool that can significantly increase a restaurant's efficiency and profitability.

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Menu Planning Pricing Information 167

Hospitality Net

AUGUST 4, 2023

To celebrate National Chocolate Chip Cookie Day, August 4, DoubleTree by Hilton, known for the beloved signature cookie welcome, announced that starting today, it will begin offering a new allergy-friendly soft chocolate chip cookie, alongside the original DoubleTree chocolate chip cookie, extending the iconic welcome to even more guests.

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Hotel Owner

AUGUST 3, 2023

The Golden Lion Hotel in Hunstanton, Norfolk, has been sold to leading UK holiday operator L and J Leisure. The hotel is recognised as the oldest hotel in the area and overlooks a beautiful sandy beach, boasting sea views from most of its 29 bedrooms. Having undergone a recent refurbishment, the hotel also offers facilities, including a restaurant, a bar, and a beer garden with panoramic ocean views.

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Marketing 98

eHotelier

AUGUST 1, 2023

Anthony Capuano, President and Chief Executive Officer, said, “With continued momentum in demand for global travel, we posted another quarter of outstanding results. Second quarter worldwide RevPAR increased 13.5 percent, aided by significant growth in all of our international regions, where RevPAR rose 39 percent. Greater China rebounded quickly once travel restrictions were lifted in January, with second quarter RevPAR surpassing pre-pandemic levels.

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Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

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Modern Restaurant Management

AUGUST 1, 2023

TACO TUESDAYS: The story of a now-defunct trademark and the risk of trademarks becoming so general with time that they can no longer be protected. TACO TUESDAYS as a Registered Trademark Since 1979, Taco John’s (a regional taco chain based in Wyoming) has used TACO TUESDAYS to promote their restaurant. In 1989, Taco John’s successfully registered the trademark TACO TUESDAYS for restaurant services outside of New Jersey, since a New Jersey restaurant, Gregory’s, had shown earlie

Download 167

Download Events Article Marketing 167

EATER

AUGUST 3, 2023

Austin Bush For centuries, Madeira was an obligatory stopover for European ships bound for and returning from Africa, Asia, and the Americas, and its cuisine has been influenced by ingredients, people, and techniques from across the world Madeira, Portugal, a subtropical island off the coast of northwestern Africa, has an unfortunate reputation as the domain of tourists.

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Marketing Book 98

Hotel Owner

AUGUST 4, 2023

Rails at Great Northern Hotel has announced the appointment of Mark Weir as its new head chef. Weir brings over 20 years’ experience in the industry to the hotel and joins from the Haymarket Hotel. During his ten-year tenure at the Haymarket, three of which as head chef, he oversaw a brigade of 26 chefs across the hotel’s restaurant, functions and room service.

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Guest Satisfaction Presentation 98

eHotelier

JULY 31, 2023

To survive and thrive, hotel owners need to make changes and ensure that their accommodation remains current and in tune with consumers' trends and buying habits. Here are the main areas you should consider if you want to breathe fresh life into your hotel.

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Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

Presentation

Modern Restaurant Management

AUGUST 1, 2023

Amid a climate of recovery and relentless transformation, the restaurant industry braces for new challenges and opportunities. Fresh off a year marked by tremendous disruption, the sector is projected to record a staggering $997 billion in sales this year. Yet, this growth comes at a time of significant menu price inflation and continued impacts from the pandemic.

Pricing 167

Pricing Marketing 167

Hotel Business

AUGUST 2, 2023

Braemar Hotels & Resorts Inc. has rebranded and plans a conversion of its Mr. C Beverly Hills in Los Angeles to the Cameo Beverly Hills. Beginning Aug. 4, Cameo Beverly Hills will be available for booking on Hilton’s website and join Hilton Honors. Following an extensive renovation, which is expected to be completed by the end of 2025, the hotel will join LXR Hotels & Resorts, one of Hilton’s luxury soft brands.

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Book Marketing 98

Hotel Owner

AUGUST 4, 2023

Premier Inn has opened its first hub by Premier Inn hotel in Camden, located at the junction of Camden High Street and Delancey Street, directly opposite Blues Kitchen pub. The new 80-bedroom Premier Inn London Camden hotel, which is operated by Whitbread, offers guests a contemporary style of accommodation with technology enabled ‘compact’ bedrooms and a through-the-day ‘Lounge’ F&B offering.

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eHotelier

AUGUST 3, 2023

Luxury hotels should never aim to be ‘just like home’ but must always strive to be ‘better than home’, which requires an ever-vigilant eye on the current aspirational trends.

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Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

Pricing

Modern Restaurant Management

AUGUST 4, 2023

When it comes to running a restaurant, Gen Z is becoming the prevailing generation to attract and retain. While you may have thought them previously to be in the minority, it is expected that Gen Z will become 30 percent of the workforce by the year 2030. This, coupled with the fact that job transitions are up 80% from year to year for Gen Z, it is time to pay close attention.

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Information 166

Industry Insights Lodging Magazine

AUGUST 2, 2023

DALLAS, Texas—Omni Hotels & Resorts launched a brand evolution as it continues growth comprised of nationwide portfolio enhancements, service training, and marketing investments. Driven by Omni President, Kurt Alexander, the announcement signals a new era for the brand and marks the first shift in visual identity in more than a decade. “Over the last 60 years we’ve been creating elevated experiences inspired by remarkable destinations where guests connect and enjoy genuine hospitality,” said

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Training Magazine Marketing 98

Hotel Owner

AUGUST 4, 2023

Motel One has reported H1 sales of €394m (£337m), while also now boasting more than 25,000 rooms across its global portfolio. According to the brand’s latest financial report, sales in Q2 increased by 32% in 2022 and were 59% higher than the pre-Covid levels of 2019. Meanwhile, occupancy rates for the first half of 2023 rose to 69% compared with 51% in 2022 – jumping from 61% in Q1 to 77% in Q2.

Book 98

Book 98

eHotelier

AUGUST 1, 2023

Tactics hotel brands should employ to expand and increase portfolio value - Insights - Insights Here is a playbook for securing management contracts and expanding your brand.

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Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

Guest Satisfaction