This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
In the hospitality industry, guest satisfaction is the ultimate goal. Satisfied guests are more likely to become repeat customers, leave positive reviews and recommend the property to others. To ensure continuous improvement and success, hospitality businesses must adopt effective methods to measure guest satisfaction. This blog emphasizes the importance of guest satisfaction in hospitality industry and discusses various strategies to enhance guest satisfaction.
Lorraine Sinclair joins the five-star Hotel Bellevue with a wealth of international experience and several accolades she has received during her celebrated career as an Executive Chef. The Les Toques Blanches Board Member has worked in restaurants and hotels around the globe from the UK to Asia, including being the corporate chef at two Chinese restaurants that earned Michelin stars during her time there.
The toastie hits the comfort food trifecta with its crisp slices of bread, melted cheese centre, and overall nostalgic vibe. But while you may think of it as a childhood treat or the ideal late-night snack, the toastie is far from just a meal to indulge in at home. More venues, in particular small bars, are adding toasties — or jaffles — to the menu.
If you are tired of sifting through a mountain of emails every morning, this simple technique will help you stay organized and ensure that important messages don't go unnoticed.
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
In today’s interconnected world, where technology advances at an unprecedented pace, cybersecurity for hospitality management is a growing concern. Hotel chains and properties dealing with sensitive customer information, financial transactions and confidential business data, have become prime targets for cyber threats. As technology evolves, cybercriminals are leveraging the power of artificial intelligence (AI) to execute sophisticated attacks.
In today's highly competitive market with limited staff resources, delivering exceptional guest satisfaction is crucial for the success of any hotel business.
Video marketing through social media opens up a world of opportunities for restaurants to grow their brands and bring new customers through their doors. Food-related content has been a staple of social media since its inception, as it brings users closer to a world of exciting dishes than ever before. While it gives restaurants the chance to connect with their target market in unprecedented ways, it also introduces new competition, from other local restaurants to world-class chefs to viral home
Sign up to get articles personalized to your interests!
Hospitality Management Today brings together the best content for hospitality management professionals from the widest variety of industry thought leaders.
Video marketing through social media opens up a world of opportunities for restaurants to grow their brands and bring new customers through their doors. Food-related content has been a staple of social media since its inception, as it brings users closer to a world of exciting dishes than ever before. While it gives restaurants the chance to connect with their target market in unprecedented ways, it also introduces new competition, from other local restaurants to world-class chefs to viral home
Powered by innovative technology, serviced apartments can streamline processes, provide a better guest experience and offer an easy check-in and check-out. Great hospitality tech not only enhances the operational efficiency of your serviced apartment but can also improve your bottom line, saving you money on additional costs.
Learn what the Global Distribution System (GDS) is and how it can benefit hotels. Discover how GDS works, its advantages and disadvantages, and the top GDS providers in the hotel industry.
Luxury hotels should never aim to be ‘just like home’ but must always strive to be ‘better than home’, which requires an ever-vigilant eye on the current aspirational trends.
In the demanding world of the restaurant industry, success is not solely reliant on exceptional food and service. Behind the scenes, strategic decisions greatly impact a restaurant's bottom line, and at the forefront of these is the art of menu engineering. Far from just a list of dishes, a well-engineered menu is a powerful tool that can significantly increase a restaurant's efficiency and profitability.
Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.
In today's hotel industry, maximizing direct bookings is critical to increasing revenue and reducing dependence on third-party booking channels like OTAs. One of the most powerful channels for achieving this goal is Google Hotel Ads (GHA): with nearly 70% of the market share, it is the most used metasearch.
The renowned wine tutorial has revealed the 12 successful scholars who will undertake the five-day program later this year. The scholars were chosen from a record-number 180 applicants across the hospitality, winemaking, retail, and media space. Amongst the successful scholars are Louella Mathews of Trippas White Group, Penelope Vine of Trader House, Emma Farrelly of The State Buildings and Como The Treasury, and Kaylene Reynolds of Prince Wine Store.
Revenue management can sell a 3-star hotel room for 1000 euros a night: here’s how - Insights There’s no limit to the rack rate if the demand is there. Revenue managers use data to predict market rates, not feelings.
TACO TUESDAYS: The story of a now-defunct trademark and the risk of trademarks becoming so general with time that they can no longer be protected. TACO TUESDAYS as a Registered Trademark Since 1979, Taco John’s (a regional taco chain based in Wyoming) has used TACO TUESDAYS to promote their restaurant. In 1989, Taco John’s successfully registered the trademark TACO TUESDAYS for restaurant services outside of New Jersey, since a New Jersey restaurant, Gregory’s, had shown earlie
Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.
Serviced apartments respond to a market call for fully furnished apartments designed for short and long-term stays. Unlike hotels, serviced apartments are supposed to be a home away from home. They usually feature a living room, kitchen and the amenities that make long-term stays more pleasant. This article explores the difference between hotels and serviced apartments.
The Evergreen is the latest venue to join Chatswood’s dining landscape on Sydney’s North Shore. Located in The Mix food precinct, the eatery has rolled out a Korean-Australian-inspired menu put together by Head Chef Jun Hwang and Maureen Er and Callam Spelman, who round out the kitchen team. The venue opens from 11am daily with a lunch menu available until 3pm.
Anthony Capuano, President and Chief Executive Officer, said, “With continued momentum in demand for global travel, we posted another quarter of outstanding results. Second quarter worldwide RevPAR increased 13.5 percent, aided by significant growth in all of our international regions, where RevPAR rose 39 percent. Greater China rebounded quickly once travel restrictions were lifted in January, with second quarter RevPAR surpassing pre-pandemic levels.
Amid a climate of recovery and relentless transformation, the restaurant industry braces for new challenges and opportunities. Fresh off a year marked by tremendous disruption, the sector is projected to record a staggering $997 billion in sales this year. Yet, this growth comes at a time of significant menu price inflation and continued impacts from the pandemic.
Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.
Modern product documentation has evolved beyond the sole purpose of conveying information. It also plays a crucial role in meeting various business demands, such as building brand reputation and customer trust, sales enablement and marketing support – along with user adoption and engagement. At its core, modern product documentation must be intentional, and it must anticipate certain user outcomes.
Liquor brand Moutai now has its own shopfront in Melbourne’s CBD. Located on Exhibition Street, the boutique offers guests different selections of the baijiu at a 12-seat bar. T-A Square Architects are behind the design of the space, which takes its cues from the Moutai bottle’s rippled shape. Moutai is named after its place of origin in China in the Guizhou Province, with each bottle seeing premium ingredients, such as glutinous sorghum and fermenting agent qu, distilled and then ag
Tactics hotel brands should employ to expand and increase portfolio value - Insights - Insights Here is a playbook for securing management contracts and expanding your brand.
When it comes to running a restaurant, Gen Z is becoming the prevailing generation to attract and retain. While you may have thought them previously to be in the minority, it is expected that Gen Z will become 30 percent of the workforce by the year 2030. This, coupled with the fact that job transitions are up 80% from year to year for Gen Z, it is time to pay close attention.
Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
Travel demand is surging, yet hotels are handling more dissatisfied guests than ever before. What’s causing the trend? The biggest complaints are not about quality of service or cleanliness (in fact, satisfaction in these areas has risen). The biggest concern guests have is the value they receive for the price. While room rates do not seem to be falling any time soon, properties can take steps to help guests find more value in their stay, and keep coming back in the future: Keep Fees Transparent
Now in its seventh year, the much-anticipated food and beverage festival will be taking place on 10-13 August at the Sheraton Grand Mirage Resort in far-north Queensland. With less than two weeks to go, the festival has released a final wave of tickets for selected events featuring some of the country’s top culinary talent. Some of the events with final tickets include La Dolce Vita: An Italian Feast With Guy Grossi and La Cucina e Bar and restaurant takeovers starring Jerry Mai and Jake N
To survive and thrive, hotel owners need to make changes and ensure that their accommodation remains current and in tune with consumers' trends and buying habits. Here are the main areas you should consider if you want to breathe fresh life into your hotel.
A hotel’s future can no longer be sufficiently bucketed into only leisure, corporate and groups. Hoteliers know this, but the obstacle nowadays is too much information. There are legacy systems that are difficult (and expensive) to integrate and lots of disjointed guest profiles – also known as data silos. Nevertheless, the need for system consolidation and unified guest profiles, particularly at the enterprise level, becomes all the more critical with the renewed drive for customer segmentation
Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.
Over 100 hospitality professionals gathered for the 2023 Hospitality Leaders Summit at Melbourne’s Metropolis Events yesterday. The event was held by Hospitality magazine, and saw a stellar line-up of operators, chefs, and professionals share their industry insights across a jam-packed program of Q&As, panels, and masterclasses. The topics covered across the day included staffing strategies; hospitality marketing 101; a deep-dive into legal issues in hospitality; how to navigate the AI wave;
Digital nomads – who they are and how they are shaping the travel industry? - Insights Here’s what you need to know about digital nomads and how you can attract them to your hotel.
To celebrate National Chocolate Chip Cookie Day, August 4, DoubleTree by Hilton, known for the beloved signature cookie welcome, announced that starting today, it will begin offering a new allergy-friendly soft chocolate chip cookie, alongside the original DoubleTree chocolate chip cookie, extending the iconic welcome to even more guests.
Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.
We organize all of the trending information in your field so you don't have to. Join 11,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
217 
Let's personalize your content