Sat.Jun 10, 2023 - Fri.Jun 16, 2023

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The Value of a Hotel Sustainability Specialist

Horizon Hospitality

Once a niche travel market, sustainable travel is on the minds of more travelers today. Over eighty percent say that sustainable travel is important to them! How can hotels make sustainability changes that resonate with travelers and still make sense operationally? Do you have hotel management that can take on the challenge? Or is that too far out of their hospitality expertise?

Marketing 246
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How to make your hotel’s back office or break room more welcoming for staff 

eHotelier

Investing time and resources into making your hotel's back office or break room more appealing and welcoming can have significant benefits for both staff morale and performance.

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Wyndham Trenython Manor Hotel brought to market for under ÂŁ3 million

Boutique Hotel News

UK: Property consultancy Knight Frank has been appointed to sell the Wyndham Trenython Manor Hotel, a historic manor house hotel and resort in south Cornwall, for offers in excess of ÂŁ2,750,000. The Victorian manor house hotel sits on 24 acres of land close to the harbour town of Fowey. It offers 25 guest rooms, two restaurants, a bar, private dining room, conference room, a spa with indoor swimming pool, sauna, steam room and whirlpool, two treatment rooms, and a gym.

Marketing 246
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Diageo Australia’s managing director exits business

Hospitality Magazine

Angus McPherson will leave Diageo Australia as managing director at the end of September this year. McPherson first joined the company in 2020, overseeing the development of Diageo’s Reserve and Super Deluxe portfolio. “It has been an absolute privilege to work at Diageo,” says McPherson. “The team’s resilience and passion for the business and its brands, particularly as we managed the challenges of COVID, is something I am incredibly proud of.

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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No-Show Hotel Policy

Soft Inn

Guests can sometimes bail on their reservations without letting the hotel know and no hotels want this. Dealing with no-shows is a hassle and will affect other things. That's why having a no-show policy is a must for hoteliers.

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Longfellow Hotel names GM ahead of autumn opening

Boutique Hotel News

US: Independent hotel operator and developer Uncommon Hospitality is set to open the Longfellow Hotel in Maine this September and has named Matt Plourde as general manager. Plourde will lead the hotel’s opening and will oversee the day-to-day operations, guest services, and community outreach initiatives. Prior to joining The Longfellow, Plourde held a senior role with Starbucks and was responsible for the company’s New England business units.

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Herb focus: how to use marjoram

Hospitality Magazine

Marjoram, also known as Origanum majorana or sweet marjoram, is a perennial herb that is part of the mint family. It is closely related to oregano, which is sometimes referred to as wild marjoram. It is believed marjoram originated in the Mediterranean and western Asia. It was prevalent in ancient Greece where it was used for medicinal purposes and recognised as a symbol of love and happiness.

Magazine 230
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Training With Intention

Modern Restaurant Management

Early on a sunny Sunday morning, the air is thick with humidity and the servers are reeling from consecutive busy services. As families flood out of a nearby church and line up at the front door for high chairs and hash browns, it becomes clear that the grill cook isn’t showing up and the computers are down (again). As the manager on duty prioritizes each crisis and puts out literal fires in the kitchen while trying to get the POS company on the phone, a chipper newcomer clad in all black

Training 180
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The Mille Club: the often-forgotten sense of departure

eHotelier

The Mille Club: the often-forgotten sense of departure - Insights - Insights It will take time, energy and some extra costs, but the consequences of amplifying your sense of departure could have strong repercussions.

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Food & Beverage Industry Report 2024

Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

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The Lion Hotel for sale at reduced price of ÂŁ1.8 million

Boutique Hotel News

UK: The four-star Lion Hotel , located in Criccieth, Gwynedd in North Wales, is up for sale at a reduced price of ÂŁ1,800,000 marketed by business property adviser Christie & Co. The Lion Hotel is set in an 18th century building which has been refurbished to offer 34 bedrooms and six self-catering apartments. Amenities include a reception area and lounge, a dining area which also functions as a conference and event space, and a 60-seat bar with an additional snug area.

Pricing 242
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Top 10 Must-Attend Hotel Trade Shows and Conferences in 2023

Hotelogix

Trade shows and conferences are a great way to enhance your hotel business. Get a list of most notable hotel conferences and trade shows happening in 2023.

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Gamification Prompts Restaurant Engagement and Loyalty

Modern Restaurant Management

Gamification is rapidly changing how brands interact with customers during the restaurant experience. Through dry periods, seasonal menus, product launches or limited time offers, gamification is an intelligent way to motivate engagement, drive competitive traffic, and activate specific behaviors among consumers in the food and beverage industry. But what do you need to know about this tactic to achieve your business goals while driving meaningful customer connections?

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Technology as a solution to travel trends

eHotelier

Technology solutions are not only expected, but essential to meet the expectations of future travelers. Failure to adapt to these trends and leverage technology can have tangible impacts on a business's financial performance.

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Why Every Small Business Needs an HCM Solution: A Comprehensive Guide

Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

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Fair Work recovers nearly $90,000 for Sharetea workers

Hospitality Magazine

After investigating 14 outlets of the bubble tea chain, Fair Work has recovered $89,952 in unpaid wages for 36 workers. The investigation came after tip-offs in April 2022, which indicated the possibility of Sharetea underpaying staff. Fair Work inspectors found the venues failed to pay the casual minimum wages and penalty rates, along with not engaging workers for the minimum casual hours.

Magazine 147
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How to Craft a Winning Hotel Marketing Campaign

InnQuest

When it comes to running a hotel, a well-executed marketing campaign can make all the difference. It drives bookings, increases brand awareness and boosts revenue. In this blog post, we will explore the key strategies and tactics for creating a successful hotel marketing campaign that captivates your target audience and delivers tangible results. 1.

Marketing 140
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Design Inspired by Japanese Sensibilities

Modern Restaurant Management

Inspired by Japanese sensibilities including intentional hospitality, Janken, a 9,000-square-foot restaurant, opened in Portland, Oregon’s Pearl District at the end of 2022. The name comes from the Japanese equivalent of the Rock, Paper, Scissors game and the space combines natural elements, fluid design lines, and Japanese precision throughout. The pan-Asian restaurant focuses on Japanese and Korean cuisines and handcrafted cocktails with an angulated slat wall that fades from white to black a

Magazine 167
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Exceptional guest experiences: the secret lies in the details

eHotelier

Hotels can significantly improve the quality of their data, leading to more accurate revenue tracking, better customer service, and more effective decision-making. This might not be a quick fix but rather an ongoing action list to reach the long-term objective of high-quality data about guests, customers, and travel agents.

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Best Practices to Streamline Compensation Management: A Foundation for Growth

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

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Welcome to Diner Land

EATER

Enter the world of Americana. Of vinyl booths and bottomless coffee. Of late-night pancakes and all-hours hot dogs. Of all-ages dining and no-frills service. Of chrome trim and cash-only. CREDITS Editorial lead: Brenna Houck | Project manager: Lauren Saria | Art director: Lille Allen Contributors: Adam H. Callaghan, Ashok Selvam, Amy McCarthy, Andy Meek, Asonta Benetti, Beth McKibben, Brooke Jackson-Glidden, Emma Orlow, Erin Perkins, Farley Elliott, Hillary Dixler Canavan, Jackie Gutierrez-Jones

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Thompson Hotels to debut in Italy next year

Boutique Hotel News

Italy: Hyatt has entered into a franchise agreement with Botteghe Oscure s.r.l., a company affiliated with AG Group s.r.l. , to open the first Thompson property in Italy with a site in Rome. Expected to open by mid-2024, Thompson Rome will mark the brad’s second property in Europe joining Thompson Madrid. A third hotel in Vienna is slated to join the portfolio in 2025.

Catering 130
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How Restaurants Can Attract Gen Z Customers by Embracing Brand Purpose and Social Responsibility

Modern Restaurant Management

For restaurant owners or franchise managers, the importance of brand purpose and social responsibility can’t be overstated, especially when attracting the Gen Z demographic. This tech-savvy, socially conscious generation has distinct preferences and values that can significantly shape the success of your establishment. Understanding the Importance of Brand Purpose In today’s marketplace, brand purpose refers to the reason for your restaurant’s existence beyond making a profit.

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How to leverage Big Data and outshine the OTAs

eHotelier

In this White Paper, we take a look at the wider tech stack and examine why, it is, in many cases, ineffective in enabling hotels to access the power of Big Data and in turn, compete successfully against Online Travel Agents (OTAs). We start with the archetypal problem of multiple guest profiles within the IT stack and why this will inevitably lead to a digital dead end for hotels.

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Pricing for Profit: How to Set, Negotiate, and Succeed

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

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Paperless hotel and its benefits for the hospitality industry

MEWS

Paperless hotels are the new normal. They help hoteliers meet guest expectations and stay competitive in an industry increasingly driven by technology and innovation. With a more modern and streamlined experience, hotels can attract and retain guests who value this type of service.

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What will the future of the creative director look like?

Boutique Hotel News

Ewald Damen, creative director and managing partner at interior design firm Virgile + Partners, shares his thoughts on the impact of technology and AI on the future role of the creative director. What will your role/the role of a creative director look like in the future? It’s a question I’m increasingly being asked. It’s understandable why this is such a hot topic.

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Modern Mexican eatery La Cabra opens in Mornington

Hospitality Magazine

The La Cabra team has welcomed another venue to their growing portfolio with a new location in Victoria’s Mornington opening this week. It’s the first of two new La Cabra venues, with another eatery set to open in South Yarra on 29 June. Founded by Victorians Joshua Smith, Derrick Chandra, and Sherinder Kohli, La Cabra currently has venues at Hawthorn, Hampton, St Kilda, and Carlton.

Magazine 130
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Sojern announces platform enhancements to AI-Powered Audiences

eHotelier

Sojern, the leading digital marketing platform for the travel industry, announces the latest version of its Sojern Travel Marketing Platform with enhanced Artificial Intelligence (AI)-powered audiences. Sojern has leveraged its long-standing AI capabilities to provide expanded support for more than 10,000 travel marketers annually. Customers include hotels and resorts of all sizes, destinations, attractions and airlines.

Marketing 130
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Business Automation in Hospitality: A New World

Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.