This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
Half of customers felt manipulated or tricked into leaving a tip at checkout, according to Capterra ’s June 2023 survey, which was conducted to learn more about how the overuse of tablet tip screens is changing the way consumers approach tipping culture. Among the insights: Over-asking for tips is alienating customers: 50 percent have felt manipulated or tricked into leaving a tip or tipping more than they intended to.
3 reasons why successful teams earn your trust - Insights When you are confident in your team and communicate the operational needs clearly, they will do their best to serve the customer as expected.
Norway: Luxury hotel Sommerro has appointed André Julseth as its general manager, effective 1 July 2023. For the past three years Julseth served as general manager of The Well Spa & Hotel, located on the outskirts of Oslo. He played a key role in the launch of the hotel in 2021. Between 2015 and 2020, Julseth worked with Sommerro’s parent company Strawberry at a sister hotel THE THIEF.
David Bae didn’t really have a choice when it came to his career path — it was hospitality or nothing. He essentially grew up in his dad’s venues alongside his brother, sleeping upstairs at a Japanese–Korean takeaway store in Sydney’s Kings Cross and finishing off homework at the city’s first KBBQ restaurant. “I think it was ingrained in us,” he says.
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
Front desk tasks can be simplified with the help of hotel front office systems. Hoteliers are now rushing to implement hotel front office systems in their hotels. From five-star hotels to boutique hotels, a hotel front office system will be a staple in helping hotelier business run smoother.
Having a strong online presence is essential for the success of a business. A well-designed and optimized hotel website can significantly boost direct conversions. It can also help establish a direct connection with potential guests.
UK: The Retreat at Elcot Park, part of The Signet Collection , has launched nine residences for individual purchase. The nine units, comprised of two three-bedroom residences and seven two-bedroom residences, have been built using local materials and feature a kitchen and dining area, lounge, bathroom, and log burning stoves. Concierge are also available when needed.
Sign up to get articles personalized to your interests!
Hospitality Management Today brings together the best content for hospitality management professionals from the widest variety of industry thought leaders.
UK: The Retreat at Elcot Park, part of The Signet Collection , has launched nine residences for individual purchase. The nine units, comprised of two three-bedroom residences and seven two-bedroom residences, have been built using local materials and feature a kitchen and dining area, lounge, bathroom, and log burning stoves. Concierge are also available when needed.
One of Merriam-Webster’s definitions for orchestration is “to arrange or combine so as to achieve a desired or maximum effect.” Simple concept yet much harder to pull off for today’s restaurants struggling to harmonize in-store, drive-thru, delivery and curbside experiences for both customers and employees. Customer expectations are level set by their most advanced in-store and digital experiences.
Discover the power of ChatGPT for hotels and how it can revolutionize customer service, boost efficiency, and drive revenue growth in the hospitality industry.
Whether it’s a leisurely drive through scenic landscapes or a chauffeured tour of a new city, luxury ground transportation transforms ordinary journeys into extraordinary adventures, leaving guests with cherished memories that they will fondly recall for years to come.
UK: Hotel owner-operator Arora Group has signed an agreement with Accor to redevelop the Luton Hoo Hotel, Golf & Spa under the Fairmont Hotels & Resorts brand. Arora Group acquired the Luton Hoo Hotel, Golf & Spa in December 2021. It will undergo a multi-million pound redevelopment over the next few years to bring the property in line with Fairmont standards.
Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.
On the latest episode of The Main Course , Alexis Blair , CEO of Fig & Olive, shares insights into her restaurant’s expansion journey. She covers the challenges and triumphs of taking a brand global, maintaining the essence of the brand while adapting to new markets, and the impact of the pandemic on the restaurant industry.
Travel micro-moments are at the center of a hospitality customer journey. Across all touchpoints, the goal should be to connect with your guests and deliver unforgettable experiences. You want to create individual moments worth capturing and find ways to build connections with guests during each stage of the guest journey.
A digital divide is emerging in the short term rental industry, with over 70% of property managers planning to add to their existing tech stack this year while roughly half still fail to use even the most basic tech tools.
UK: QHotels Collection, a portfolio of hotels and resorts across the UK , has published its sustainability policy which will be rolled out nationwide. The new framework focuses on three areas: people, places and planet. Commitments include supporting local environmental initiatives and communities, appointing “Green Champions” in all hotels to promote best practices, establishing a sustainable procurement and purchasing policy, and more.
Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.
Sydney-based brewery 4 Pines has opened a six-month izakaya pop-up to celebrate its Japanese Style lager at its Manly location. The pop-up is spearheaded by long-term Executive Chef Joji Shikama, who has put together a menu of plates designed to complement the brew. The izakaya has taken over downstairs venue Block’s Bar, which has been decked out with Shinjuku-inspired decor. “4 Pines was born in Manly, built around the local community and good beer,” says General Manager Adam
The need to do more with less is a mantra we hear a lot in hospitality these days. And the need is only increasing as costs go up, hiring and retention continues to be a challenge, and more hotels fall victim to security breaches.
Worldwide: Hospitality brand Selina has secured an investment of up to $50 million from Global University Systems (GUS) as the company plans to cut 350 full-time jobs by October. The investment by GUS will be completed in several stages, starting with $10 million. It comes as Selina posted a net loss of $30.3 million in Q1 2023 – an improvement from $38.3 million last year.
Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.
Finding staff and holding onto them has always been a challenge in the hospitality sector, which is why it’s essential to share what’s working and what’s not – and that’s exactly what we will be talking about at the Hospitality Leaders Summit. The one-day industry event returns to Melbourne on 31 July at Metropolis Events, bringing together 20-plus speakers who will cover recruitment, sustainability, hospitality tech, menu planning, and more.
In a recent survey of senior housing operators , ninety percent of respondents reported current staffing shortages! Yes, attracting new talent is key to staying staffed. However, senior living communities should consider putting the bulk of their time and energy into retaining their existing employees. How can senior living leaders create a workplace that fosters loyal and tenured employees?
A travel evolution sparked by the pandemic is driving the growth of Australia’s boutique hotel market, amid heighted demand for unique and hyper-personalised hotel stays.
UK: The “compact luxury” brand Z Hotels has secured a £15 million loan from OakNorth Bank to refinance an existing loan and construct new rooms at its Piccadilly property. The additional 20 rooms at Z Piccadilly will increase the hotel’s total room count to 132. The funding will also be used to develop new lift facilities and a new ground floor café.
Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
Restaurant Hubert, Bathers Pavilion, and Franca alumni Alexis Besseau has been appointed as head chef of Adelaide’s latest restaurant addition La Louisiane. Opening this weekend in the Adelaide CBD, the venue is a combined effort from Besseau, The Big Easy Group, and Gonzo Group. La Louisiane is a temporary restaurant pop-up, set to be wrapped up in December of this year.
PowerGo has partnered with Radisson Hotel Group, the international hotel chain with over 1,150 hotels in operation and under development to provide charging solutions at approximately 300 hotels across European countries in the coming years as part of Radisson Hotel Group’s Green Mobility Mindset initiative.
UK: Zorca Holding, a subsidiary of investment company Orca Holding, has secured £26.3 million from Leumi UK to acquire and merge two hotels in Bloomsbury into a 74-bed property. The refurbishment plan will see the two Grade II-listed assets located adjacent to the British Museum merge into a single, luxury hotel with events space, a bar and restaurant.
Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.
Sydney-based brewery Four Pillars has opened a six-month izakaya pop-up to celebrate its Japanese Style lager at its Manly location. The pop-up is spearheaded by long-term Executive Chef Joji Shikama, who has put together a menu of plates designed to complement the brew. The izakaya has taken over downstairs venue Block’s Bar, which has been decked out with Shinjuku-inspired decor. “4 Pines was born in Manly, built around the local community and good beer,” says General Manager
Back in 1899, the head of the US Patent Office, Charles Duell, secured his place as a little footnote in history. His organisation got smaller and eventually closed down completely, and when it did, he said it was “because everything that can be invented has been invented”. While that story might be apocryphal, it’s a sentiment that is often on show in the hospitality world.
Tourism leaders from across the Americas committed to a more ethical, inclusive tourism as the sector bounces back to drive economic recovery across the region. The 68th meeting of the UNWTO Regional Commission for the Americas brought together high-level delegations from 20 countries.
Booking.com, one of the world’s leading digital travel platforms, has announced its new AI Trip Planner, which will launch in beta to a selection of US travelers in the company’s app on June 28. Built upon the foundation of Booking.com’s existing machine learning models that recommend destination and accommodation options to millions of travelers on the platform every day, the AI Trip Planner is also partially powered by large language model (LLM) technology from OpenAI’s ChatGPT API to create a
Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.
We organize all of the trending information in your field so you don't have to. Join 11,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
180 
Let's personalize your content