Modern Restaurant Management

JUNE 28, 2023

Half of customers felt manipulated or tricked into leaving a tip at checkout, according to Capterra ’s June 2023 survey, which was conducted to learn more about how the overuse of tablet tip screens is changing the way consumers approach tipping culture. Among the insights: Over-asking for tips is alienating customers: 50 percent have felt manipulated or tricked into leaving a tip or tipping more than they intended to.

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Pricing Magazine 180

eHotelier

JUNE 28, 2023

3 reasons why successful teams earn your trust - Insights When you are confident in your team and communicate the operational needs clearly, they will do their best to serve the customer as expected.

Communication 299

Communication 299

Boutique Hotel News

JUNE 30, 2023

Norway: Luxury hotel Sommerro has appointed André Julseth as its general manager, effective 1 July 2023. For the past three years Julseth served as general manager of The Well Spa & Hotel, located on the outskirts of Oslo. He played a key role in the launch of the hotel in 2021. Between 2015 and 2020, Julseth worked with Sommerro’s parent company Strawberry at a sister hotel THE THIEF.

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Book Events 246

Hospitality Magazine

JUNE 28, 2023

David Bae didn’t really have a choice when it came to his career path — it was hospitality or nothing. He essentially grew up in his dad’s venues alongside his brother, sleeping upstairs at a Japanese–Korean takeaway store in Sydney’s Kings Cross and finishing off homework at the city’s first KBBQ restaurant. “I think it was ingrained in us,” he says.

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Catering Magazine Marketing 246

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Accounting

Soft Inn

JUNE 28, 2023

Front desk tasks can be simplified with the help of hotel front office systems. Hoteliers are now rushing to implement hotel front office systems in their hotels. From five-star hotels to boutique hotels, a hotel front office system will be a staple in helping hotelier business run smoother.

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Boutique Hotel News

JUNE 27, 2023

UK: The Retreat at Elcot Park, part of The Signet Collection , has launched nine residences for individual purchase. The nine units, comprised of two three-bedroom residences and seven two-bedroom residences, have been built using local materials and feature a kitchen and dining area, lounge, bathroom, and log burning stoves. Concierge are also available when needed.

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Concierge 244

Modern Restaurant Management

JUNE 30, 2023

One of Merriam-Webster’s definitions for orchestration is “to arrange or combine so as to achieve a desired or maximum effect.” Simple concept yet much harder to pull off for today’s restaurants struggling to harmonize in-store, drive-thru, delivery and curbside experiences for both customers and employees. Customer expectations are level set by their most advanced in-store and digital experiences.

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Pricing Accounting Communication Training 179

Hotelogix

JUNE 26, 2023

Discover the power of ChatGPT for hotels and how it can revolutionize customer service, boost efficiency, and drive revenue growth in the hospitality industry.

Customer Service 147

Customer Service 147

eHotelier

JUNE 25, 2023

Whether it’s a leisurely drive through scenic landscapes or a chauffeured tour of a new city, luxury ground transportation transforms ordinary journeys into extraordinary adventures, leaving guests with cherished memories that they will fondly recall for years to come.

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Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

Service Management

Hotel Owner

JUNE 26, 2023

Back in 1899, the head of the US Patent Office, Charles Duell, secured his place as a little footnote in history. His organisation got smaller and eventually closed down completely, and when it did, he said it was “because everything that can be invented has been invented”. While that story might be apocryphal, it’s a sentiment that is often on show in the hospitality world.

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Budgeting Presentation Training Pricing 119

Modern Restaurant Management

JUNE 26, 2023

On the latest episode of The Main Course , Alexis Blair , CEO of Fig & Olive, shares insights into her restaurant’s expansion journey. She covers the challenges and triumphs of taking a brand global, maintaining the essence of the brand while adapting to new markets, and the impact of the pandemic on the restaurant industry.

Marketing 179

Marketing 179

Lodging Magazine

JUNE 29, 2023

The bleisure travel trend, the new normal and updated technology were major points of emphasis during the opening panel discussion at the inaugural Hospitality Show in Las Vegas as executives discussed how today’s customers are changing and expectations have shifted. John Murray, president/CEO, Sonesta International Hotels; Leslie Hale, president/CEO, RLJ Lodging Trust; and Jay Caiafa, COO, IHG, discussed the aforementioned topics and more during a panel entitled “The Demand Generation: Asking F

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Magazine Events 110

eHotelier

JUNE 27, 2023

A digital divide is emerging in the short term rental industry, with over 70% of property managers planning to add to their existing tech stack this year while roughly half still fail to use even the most basic tech tools.

Property Management 264

Property Management 264

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Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

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Hotel Owner

JUNE 26, 2023

Can you tell us more about The Academy? How does it work? Is it open to everyone or, if there is a selection process, how does it work? We have a dedicated space within The Tower hotel, which comprises a high-spec classroom and mock reception area, to provide a base for face-to-face learning, as well as an online app-based platform – Flow. The online platform – Flow – shows a list of ‘recommended for you’ courses – depending on the employee’s job role, and based on courses that other people in t

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Training Accounting Presentation 111

Modern Restaurant Management

JUNE 27, 2023

This year could be a tough one for many restaurant operators. In its 2023 State of the Industry report, the National Restaurant Association found that exactly half of all operators expect to be less profitable as compared with the previous year. While consumers still love restaurants, economic headwinds are forcing many to cut back on discretionary spending, and restaurants are experiencing higher prices across the board for line items that include food, labor, utilities and occupancy.

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Pricing Guest Satisfaction Server Information 110

Lodging Magazine

JUNE 30, 2023

With hotel technology serving as a linchpin, The Hospitality Show yesterday concluded its inaugural event, which reportedly drew an estimated 3,500 attendees from various facets of the industry. The technology focus was underscored by a panel discussion entitled “Hospitality CIOs Meet Their Customers,” during which executives from brands and a major third-party operator assessed the artificial intelligence (AI) revolution within hotels and shared their respective strategies going forward.

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Events Magazine Information 110

eHotelier

JUNE 26, 2023

The future of wine for 2023 - Insights Let’s look farther into the future of wine trends with a sci-fi situation to put it all in perspective.

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Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

Presentation

Hotel Owner

JUNE 30, 2023

In the past, the UK’s hotel industry has proved it can withstand adversity, having faced no shortage of challenges over the years — from economic meltdowns, World Wars, and most recently, a global pandemic. The sector has demonstrated its resilience time and time again. As it stands, the hospitality industry is facing a multitude of operational challenges that require careful navigation and strategic planning to overcome.

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Travel and Tourism Strategic Planning Procurement Concierge 105

Modern Restaurant Management

JUNE 26, 2023

As summer begins, many restaurateurs expect added revenues, according to a recent Datassential survey —but how much will that truly improve their financial performance? Close to 50 percent of the survey respondents predict their summer traffic or sales will go up. But there are counteracting forces at work. For example, Black Box Intelligence reports a decrease in restaurants’ year-over-year same-store sales and traffic growth for three consecutive months (through April 2023).

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Maintenance 110

Hotel Business

JUNE 28, 2023

The overall price of lodging has climbed 23.6% over the last two years, but a new study from global accommodations search platform trivago reveals there is a continued desire to hit the road this summer, even if it means finding new ways to cut costs. Consumers across the U.S. won’t let rising prices stop them, with a majority (77%) planning to dip into their savings this year to travel.

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Budgeting Pricing Book Presentation 105

eHotelier

JUNE 28, 2023

A travel evolution sparked by the pandemic is driving the growth of Australia’s boutique hotel market, amid heighted demand for unique and hyper-personalised hotel stays.

Marketing 147

Marketing 147

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

Pricing

Hotel Owner

JUNE 29, 2023

The owner of the Luton Hoo Hotel Arora Group has announced that the hotel will be developed under the Fairmont Hotels and Resorts brand. Prior to taking on the Fairmont flag, the hotel will undergo a multi-million-pound redevelopment over the next few years. Today the hotel stands a 5-star country house hotel boasting “exceptional facilities and offering luxurious yet relaxed service”.

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Lodging Magazine

JUNE 26, 2023

PHILADELPHIA – Real estate and hospitality management company HHM Hotels announced Echelon Luxury & Lifestyle, a new business division formed to support independent owners and investors in driving maximum revenue, value, and optimal profitability for independent and independent-inspired brands. Echelon aims to leverage consumer insights and preferences to deliver best-in-class service while creating guest loyalty, in turn, allowing for the highest-possible margins for owners.

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Hospitality Management Magazine 105

Duetto Cloud

JUNE 29, 2023

Once again, this year’s HSMAI ROC conference gave hoteliers the chance to discover the latest traveler trends in leisure, group, and business travel. From the growing demand for group experiences to the evolving needs of business travelers and the shift towards value-driven leisure trips, this year’s event, held in Toronto June 26-29, had plenty of talking points.

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Events 104

EATER

JUNE 26, 2023

Heard. Behind. Corner. Yes, chef. With last year’s pop culture foray into depicting fictional restaurant kitchens in places such as hit FX TV show ‘The Bear’ or dark satire movie ‘The Menu,’ restaurant speak seems to be everywhere.

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Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

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