Modern Restaurant Management

JUNE 28, 2023

Half of customers felt manipulated or tricked into leaving a tip at checkout, according to Capterra ’s June 2023 survey, which was conducted to learn more about how the overuse of tablet tip screens is changing the way consumers approach tipping culture. Among the insights: Over-asking for tips is alienating customers: 50 percent have felt manipulated or tricked into leaving a tip or tipping more than they intended to.

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Pricing Magazine 180

eHotelier

JUNE 28, 2023

3 reasons why successful teams earn your trust - Insights When you are confident in your team and communicate the operational needs clearly, they will do their best to serve the customer as expected.

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Communication 299

Boutique Hotel News

JUNE 30, 2023

Norway: Luxury hotel Sommerro has appointed André Julseth as its general manager, effective 1 July 2023. For the past three years Julseth served as general manager of The Well Spa & Hotel, located on the outskirts of Oslo. He played a key role in the launch of the hotel in 2021. Between 2015 and 2020, Julseth worked with Sommerro’s parent company Strawberry at a sister hotel THE THIEF.

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Hospitality Magazine

JUNE 28, 2023

David Bae didn’t really have a choice when it came to his career path — it was hospitality or nothing. He essentially grew up in his dad’s venues alongside his brother, sleeping upstairs at a Japanese–Korean takeaway store in Sydney’s Kings Cross and finishing off homework at the city’s first KBBQ restaurant. “I think it was ingrained in us,” he says.

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Catering Magazine Marketing 246

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Accounting

Soft Inn

JUNE 28, 2023

Front desk tasks can be simplified with the help of hotel front office systems. Hoteliers are now rushing to implement hotel front office systems in their hotels. From five-star hotels to boutique hotels, a hotel front office system will be a staple in helping hotelier business run smoother.

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Boutique Hotel News

JUNE 27, 2023

UK: The Retreat at Elcot Park, part of The Signet Collection , has launched nine residences for individual purchase. The nine units, comprised of two three-bedroom residences and seven two-bedroom residences, have been built using local materials and feature a kitchen and dining area, lounge, bathroom, and log burning stoves. Concierge are also available when needed.

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Concierge 244

Modern Restaurant Management

JUNE 30, 2023

One of Merriam-Webster’s definitions for orchestration is “to arrange or combine so as to achieve a desired or maximum effect.” Simple concept yet much harder to pull off for today’s restaurants struggling to harmonize in-store, drive-thru, delivery and curbside experiences for both customers and employees. Customer expectations are level set by their most advanced in-store and digital experiences.

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Pricing Accounting Communication Training 179

Hotelogix

JUNE 26, 2023

Discover the power of ChatGPT for hotels and how it can revolutionize customer service, boost efficiency, and drive revenue growth in the hospitality industry.

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Customer Service 147

eHotelier

JUNE 25, 2023

Whether it’s a leisurely drive through scenic landscapes or a chauffeured tour of a new city, luxury ground transportation transforms ordinary journeys into extraordinary adventures, leaving guests with cherished memories that they will fondly recall for years to come.

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Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

Service Management

Boutique Hotel News

JUNE 30, 2023

UK: Hotel owner-operator Arora Group has signed an agreement with Accor to redevelop the Luton Hoo Hotel, Golf & Spa under the Fairmont Hotels & Resorts brand. Arora Group acquired the Luton Hoo Hotel, Golf & Spa in December 2021. It will undergo a multi-million pound redevelopment over the next few years to bring the property in line with Fairmont standards.

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Modern Restaurant Management

JUNE 26, 2023

On the latest episode of The Main Course , Alexis Blair , CEO of Fig & Olive, shares insights into her restaurant’s expansion journey. She covers the challenges and triumphs of taking a brand global, maintaining the essence of the brand while adapting to new markets, and the impact of the pandemic on the restaurant industry.

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Marketing 179

MEWS

JUNE 29, 2023

Travel micro-moments are at the center of a hospitality customer journey. Across all touchpoints, the goal should be to connect with your guests and deliver unforgettable experiences. You want to create individual moments worth capturing and find ways to build connections with guests during each stage of the guest journey.

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eHotelier

JUNE 27, 2023

A digital divide is emerging in the short term rental industry, with over 70% of property managers planning to add to their existing tech stack this year while roughly half still fail to use even the most basic tech tools.

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Property Management 264

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Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

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Boutique Hotel News

JUNE 29, 2023

UK: QHotels Collection, a portfolio of hotels and resorts across the UK , has published its sustainability policy which will be rolled out nationwide. The new framework focuses on three areas: people, places and planet. Commitments include supporting local environmental initiatives and communities, appointing “Green Champions” in all hotels to promote best practices, establishing a sustainable procurement and purchasing policy, and more.

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Procurement 130

Hospitality Magazine

JUNE 28, 2023

Sydney-based brewery 4 Pines has opened a six-month izakaya pop-up to celebrate its Japanese Style lager at its Manly location. The pop-up is spearheaded by long-term Executive Chef Joji Shikama, who has put together a menu of plates designed to complement the brew. The izakaya has taken over downstairs venue Block’s Bar, which has been decked out with Shinjuku-inspired decor. “4 Pines was born in Manly, built around the local community and good beer,” says General Manager Adam

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Magazine Events 130

MEWS

JUNE 29, 2023

The need to do more with less is a mantra we hear a lot in hospitality these days. And the need is only increasing as costs go up, hiring and retention continues to be a challenge, and more hotels fall victim to security breaches.

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eHotelier

JUNE 26, 2023

The future of wine for 2023 - Insights Let’s look farther into the future of wine trends with a sci-fi situation to put it all in perspective.

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Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

Presentation

Boutique Hotel News

JUNE 28, 2023

Worldwide: Hospitality brand Selina has secured an investment of up to $50 million from Global University Systems (GUS) as the company plans to cut 350 full-time jobs by October. The investment by GUS will be completed in several stages, starting with $10 million. It comes as Selina posted a net loss of $30.3 million in Q1 2023 – an improvement from $38.3 million last year.

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Hospitality Magazine

JUNE 28, 2023

Finding staff and holding onto them has always been a challenge in the hospitality sector, which is why it’s essential to share what’s working and what’s not – and that’s exactly what we will be talking about at the Hospitality Leaders Summit. The one-day industry event returns to Melbourne on 31 July at Metropolis Events, bringing together 20-plus speakers who will cover recruitment, sustainability, hospitality tech, menu planning, and more.

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Menu Planning Events Training Magazine 130

Horizon Hospitality

JUNE 26, 2023

In a recent survey of senior housing operators , ninety percent of respondents reported current staffing shortages! Yes, attracting new talent is key to staying staffed. However, senior living communities should consider putting the bulk of their time and energy into retaining their existing employees. How can senior living leaders create a workplace that fosters loyal and tenured employees?

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Scheduling Housekeeping Presentation Training 130

eHotelier

JUNE 28, 2023

A travel evolution sparked by the pandemic is driving the growth of Australia’s boutique hotel market, amid heighted demand for unique and hyper-personalised hotel stays.

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Marketing 147

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

Pricing

Boutique Hotel News

JUNE 28, 2023

UK: The “compact luxury” brand Z Hotels has secured a £15 million loan from OakNorth Bank to refinance an existing loan and construct new rooms at its Piccadilly property. The additional 20 rooms at Z Piccadilly will increase the hotel’s total room count to 132. The funding will also be used to develop new lift facilities and a new ground floor café.

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Hospitality Magazine

JUNE 28, 2023

Restaurant Hubert, Bathers Pavilion, and Franca alumni Alexis Besseau has been appointed as head chef of Adelaide’s latest restaurant addition La Louisiane. Opening this weekend in the Adelaide CBD, the venue is a combined effort from Besseau, The Big Easy Group, and Gonzo Group. La Louisiane is a temporary restaurant pop-up, set to be wrapped up in December of this year.

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Travel Pulse Destinations

JUNE 27, 2023

“We think that 2023 is going to be a historical year,” said Rodrigo Esponda, managing director of the Los Cabos Tourism Board.

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eHotelier

JUNE 29, 2023

PowerGo has partnered with Radisson Hotel Group, the international hotel chain with over 1,150 hotels in operation and under development to provide charging solutions at approximately 300 hotels across European countries in the coming years as part of Radisson Hotel Group’s Green Mobility Mindset initiative.

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Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

Guest Satisfaction