MEWS
AUGUST 22, 2023
Are you looking to increase repeat guests at your hotel ? Customer retention is one of the pivotal metrics for hoteliers because it indicates how well you're performing. Happy guests are more likely to return and become regulars. Loyal guests also cost less – you only have to invest once in acquiring them, which can be one of the most expensive fixed costs in the hotel business.
eHotelier
AUGUST 23, 2023
Profit growth is an intricate dance between short-term guest-focused strategies and long-term team building and process refinement. Here are six tips encompass a holistic approach to increasing profits.
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Hospitality Magazine
AUGUST 21, 2023
I grew up on a vineyard in Victoria, so learning about the process, the importance of fresh produce, and how food and wine are intertwined happened naturally. I was always eating fresh seafood at the Lakes Entrance, fishing with my mates in tinnies after school, and I worked in the kitchen at my sister’s restaurant, so I’ve always been around food and restaurants.
Modern Restaurant Management
AUGUST 23, 2023
Restaurant loyalty programs are nothing new so what can restaurants do to stand out from the competition and better engage with guests to build relationships? Many are trying out subscription models to see if they can benefit restaurants and guests. To learn more about how loyalty programs are evolving, Modern Restaurant Management (MRM) magazine reached out to Joseph Yetter, the General Manager of Punchh, a PAR Technology Company.
Speaker: David Worrell, CFO, Author & Speaker
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
MEWS
AUGUST 25, 2023
Defining your hotel's tone of voice is one of the most strategic decisions you need to make. It ties directly into your marketing strategy by determining how your brand communicates a unique value proposition.
eHotelier
AUGUST 22, 2023
Hoteliers should not digitize just for the sake of it but rather adopt those technologies that increase their market pull and improve their bottom line.
Hospitality Management Today brings together the best content for hospitality management professionals from the widest variety of industry thought leaders.
Modern Restaurant Management
AUGUST 22, 2023
While AI has potential benefits to numerous, critical industries, there’s a huge learning curve for the development of a true AI solution, and there are significant limitations to its effectiveness during this learning period. While it’s promising, it’s not the magic bullet to increase your revenue in 2023. Conversely, proven solutions exist that can increase your guest personalization and drive new revenue, today.
MEWS
AUGUST 24, 2023
Defining your hotel's tone of voice is one of the most strategic decisions you need to make. It ties directly into your marketing strategy by determining how your brand communicates a unique value proposition.
eHotelier
AUGUST 21, 2023
Considering the effects of outside-hotel customers on hotel performance, hotels should treat outside-hotel guests as their main target and develop management practices related to them.
Hospitality Magazine
AUGUST 23, 2023
Celebrity chef and TV culinary icon Jamie Oliver is gearing up to return to Sydney for an evening at the Opera House on 11 November. Oliver will sit down for an in-depth conversation with MasterChef Australia ‘s Melissa Leong and cover his 24-year career including all the ups and downs in between. “Every time I visit Australia it feels like a big old hug – it’s a real home away from home for me and I’m so excited to be back this year for this event,” he says. “I can’t wait to s
Speaker: Jennifer Hill
Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.
Modern Restaurant Management
AUGUST 21, 2023
As an investor in some of America’s most iconic brands, I’ve identified some key elements that every food brand can focus on in 2023 to grow and scale their business. When looking to invest in a food concept, we look for these seven elements: 1. Strong Unit Economics and Profitability In 2023, investors are looking for businesses that have their fundamentals down and are disciplined in their operations.
MEWS
AUGUST 22, 2023
Are you looking to increase repeat guests at your hotel ? Customer retention is one of the pivotal metrics for hoteliers because it indicates how well you're performing. Happy guests are more likely to return and become regulars. Loyal guests also cost less – you only have to invest once in acquiring them, which can be one of the most expensive fixed costs in the hotel business.
eHotelier
AUGUST 20, 2023
A hotel sales strategy is a plan of action designed to increase hotel revenue and bookings. It involves identifying target markets, setting sales goals, and creating a plan to achieve those goals.
Hospitality Magazine
AUGUST 23, 2023
The Filipino-fusion burger joint has expanded to Newcastle with a new location at Westfield Kotara Shopping Centre. The new spot serves all the dishes the brand is known for with a blend of American burger classics with hints of Filipino flavours and ingredients. Diners can expect gourmet burgers, loaded fries, crispy chicken, milkshakes, and Burger Point’s signature melted cheese to dip with burgers, chips, or chicken.
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Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.
Modern Restaurant Management
AUGUST 22, 2023
Unfortunately, scams are everywhere. The National Restaurant Association puts restaurant losses due to fraud as much as four percent of sales annually. What exactly are these scams, and how can restaurant owners protect themselves? In this episode of The Main Course , hosted by MRM's Barbara Castiglia , speaks with David McClellan , the president, and CEO of Social Catfish , a company dedicated to preventing online scams through reverse search technology.
InnQuest
AUGUST 22, 2023
With the rise in global travel and the growth of the hospitality industry, hotel businesses are becoming increasingly vulnerable to credit card fraud. Traditional payment methods are no longer sufficient to protect sensitive customer data from fraudulent activities. As a result, the adoption of modern hotel payment solutions has become imperative. In this blog, we discuss the importance and role of hotel payment solutions in combating credit card fraud effectively.
eHotelier
AUGUST 24, 2023
IHG Hotels & Resorts – one of the world’s leading hotel companies with over 6,000 hotels across 19 distinct brands and an award-winning loyalty programme, IHG One Rewards – has opened its newest and third Hotel Indigo in Australia, together with Pro-invest Group – Hotel Indigo Melbourne on Flinders.
Hospitality Magazine
AUGUST 23, 2023
Morgan Hipworth’s much-loved artisan bakehouse is opening its second location in Fitzroy this Saturday. To mark the occasion, the store will be adding the first 300 customers through the door to a ticketing system to receive a free signature donut. It’s the second location for Bistro Morgan, following its flagship bakehouse which opened in Windsor in 2017. “The Fitzroy store is more than a location; it’s a sentiment.
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Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.
Modern Restaurant Management
AUGUST 25, 2023
Today’s restaurant operators and managers should recognize the importance that music plays in creating an inviting atmosphere. Countless studies support the value of music in restaurants and hospitality in helping to create a customer experience. One study from 2019 from HUI Research suggests that music is not only a key part of creating a restaurant’s brand experience, but choosing the right music can actually lift sales by almost 10 percent.
Hotelogix
AUGUST 21, 2023
About 90% of travelers today rely on guest reviews when choosing the right hotel. Not only this, but they also carefully go through at least 10-12 online reviews across hotel booking and review sites during their research phase.
eHotelier
AUGUST 24, 2023
Margaritaville Hotel San Diego Gaslamp Quarter is now open in downtown San Diego, marking the beloved brand’s first city-center location on the West Coast. Following a nearly $30 million property-wide reimagination, the property is a distinctly Southern Californian take on the Margaritaville experience and is now home to San Diego’s largest rooftop pool deck, vibrant and beachy accommodations, three dining and entertainment destinations to sip and savor, flexible meetings and events spaces, and
Hospitality Magazine
AUGUST 23, 2023
An Italian restaurant in Melbourne has copped $72,800 in penalties after facing the Fair Work Ombudsman in court. The operators of Mother Dough, Champagne or Wine Pty Ltd, and its company directors Jeffrey Dean Baldassarre and Allison were taken to court after not complying with a notice that required them to calculate and back-pay a waiter. They were also accused of failing to comply with a notice to produce records from Fair Work inspectors.
Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
Modern Restaurant Management
AUGUST 25, 2023
Commercial ice machines are an indispensable part of various businesses, including restaurants, hotels, and bars. While many factors contribute to the efficiency and performance of these machines, the quality of the water used plays a significant role. The water composition in different cities can vary greatly, and this can have a profound impact on the functionality and lifespan of commercial ice machines.
Horizon Hospitality
AUGUST 21, 2023
Whether salary negotiations fell through, the work environment was toxic, or your dream opportunity fell into your lap, you’ve decided that your days are numbered with your current employer. You have finally come to the conclusion that it’s time to move on. So how do you handle your last days at your current company? A poor relationship with a previous employer can haunt your career later.
eHotelier
AUGUST 24, 2023
Marriott International takes great pleasure in announcing the promotion of Gustavo Pereira as Cluster Director of Market Strategy, overseeing nine Wasl-owned hotel properties.
Hospitality Magazine
AUGUST 23, 2023
The pool menu is all about the art of balance, a medium where classics rule and freshness comes first. Whether it’s a prawn cocktail, a gelato cup, or an açai bowl, there’s much for chefs to think about when it comes to creating a menu specifically designed for waterside dining. Hospitality speaks to three chefs working in Sydney and on the Gold Coast about their approaches to putting together poolside options that fuse seasonality with approachability.
Speaker: Joe Sharpe and James Carlson
Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.
Hotel Owner
AUGUST 25, 2023
Hilton London Bankside has appointed Raoul de Souza as the hotel’s new general manager. De Souza brings 25 years of experience in the hospitality sector, having worked in a variety of properties around the world, including JW Marriott Grosvenor House London and Taj Palaces and Hotels in India. He has been an “integral part” of the Hilton London Bankside opening team since May 2015, and began his tenure at the hotel as director of Food and Beverage, overseeing a team of 92, and playing a key role
EATER
AUGUST 25, 2023
Cartons of branded ice cream flavors at the Ice Cream Project. | Anya Hindmarch As the summer season draws to a close on performative, branded ice cream, London’s Ice Cream Project takes the genre to its logical conclusion: self destruction It’s easy to read about a fashion designer opening an ice cream pop-up in a superrich neighborhood, full of flavors dedicated to brand-name condiments and pantry ingredients like Heinz Ketchup and Maldon salt, and scream — not for ice cream, but for death.
eHotelier
AUGUST 24, 2023
CIBT Global, Inc. (“CIBT” or the “Company”), a leading provider of global mobility services, is pleased to announce the appointment of Maura Geertsma as Senior Vice President for Client Relationship Management.
Hospitality Magazine
AUGUST 21, 2023
Pearl is slated to open in September on Sydney’s Bridge Street as part of the Quay Quarter precinct. The 84-seat venue will differ from Lotus Dining Group’s usual offering with a focus on elevated dishes from the Canton province of China. “This is an exciting and new venture for our group, we have been looking to open a venue with a premium offering and are hoping to reimagine the perception of Cantonese dining,” says Lotus Dining Group Founder and Chairman Michael Jiang. ̶
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Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.
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