Sat.Dec 30, 2023 - Fri.Jan 05, 2024

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Wake-Up Call: How Staffing Shortages Spell Opportunity for Hoteliers

Hospitality Net

During the pandemic, around 70% of all hospitality workers in the United States were laid off. While travel volumes have largely returned to their 2019 levels, much of the industry’s labor force has opted not to return, choosing other opportunities and career paths instead.

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From Consumption to Connection: Restaurant Promotion Trends for 2024

Modern Restaurant Management

At the beginning of the year, we like talking about trends. They seem like anchors for the new year. Trends create frameworks to understand where to start and what to focus on. I want to highlight trends in restaurant promotion for 2024. We will discuss how to build customer communication and what aspects to prioritize to make your establishment stand out and thrive.

Events 208
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Malaysia E-Invoicing: What Hoteliers Need to Know

Soft Inn

In May 2023, the Malaysian Inland Revenue Board (IRB) officially declared its intention to implement the new electronic invoicing (e-invoice) system, starting with the initial phase targeting 4,000 businesses. The implementation is scheduled to start on 1st Aug 2024 for businesses achieving an annual sales threshold of RM100 million.

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How to Calculate Guest Acquisition Cost (GAC) | Mews

MEWS

Cost per guest acquisition is a must to maximize returns in hospitality. Knowing how much it costs to generate a booking tells you what your hotel needs to be profitable. You can calculate your hotel's average guest acquisition cost for any period to understand how well you did financially.

Book 130
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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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PAS to present at three upcoming Infor Hospitality Customer Days events

eHotelier

The hotel back office and accounting solutions expert and leading provider of SunSystems solutions worldwide will share its expertise on how hotels can get the most out of SunSystems to make better business decisions.

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The Fearlessness of Kanji

EATER

How a simple rice dish became a Tamil symbol of resistance in Sri Lanka The plan for a surreptitious meeting had been in the works for weeks. On the morning of November 7, Mariyasuresh Eswari got in touch with a group of women to meet her at a clandestine location in Mullaitivu, a district located in the northeastern corner of the island nation of Sri Lanka.

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8 best hotel eCommerce strategies in 2024

MEWS

Hotel eCommerce refers to buying and selling accommodation and related services over the Internet. A powerful and seamless booking experience on your website keeps you ahead in our highly competitive industry. With the right strategies, hoteliers can use websites to drive bookings and reach a more diverse target audience.

Book 130
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Top Trends for Hospitality-driven Businesses

Lodging Magazine

Food & beverage has always been a critical part of the hospitality experience, but in an increasingly competitive landscape providing the right experience can be a major point of differentiation for hoteliers. As such, understanding the latest F&B trends can help hotel owners/operators improve the guest experience and maximize ROI. From the latest healthy food options to different menu ideas, there are many ways for hoteliers to capitalize and leverage the latest trends into an […]

Magazine 125
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2024 Outlook: Restaurant Trends and Challenges, Part Two

Modern Restaurant Management

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. Read the first part, here. Looking ahead, we’re focused on strategic, measured expansion and growing profitability. We will also continue to leverage our revamped ‘Restaurant of the Future’ model along with our advanced technology strategy and are eager for this next phase of growth for the company. – F

Pricing 132
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Food & Beverage Industry Report 2024

Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

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The Stanley Stampedes Were Inevitable

EATER

Behold, a cup. | Starbucks Why do we lose our minds over cups? As a cup girlie myself, I have some theories. When I saw the headlines this week that people were being “trampled” as they lined up outside of Target stores across the country to score limited edition Stanley x Starbucks tumblers , I was not surprised. The cup has been trending on social media, especially TikTok, since 2022, when it became the preferred water vessel for “aesthetic” girlies who loved its hulking size and array of eye-

Pricing 131
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Satori Collective completes sale of GA Holiday Inn Express & Suites

Hotel Business

Satori Collective , a real estate investment management firm focused primarily on hotel property investment, has sold the 124-suite Holiday Inn Express & Suites Alpharetta-Windward Parkway to Bukhari Group Hospitality. Satori achieved an approximate 24% internal rate of return and a 2x equity multiple through the sale of the Alpharetta, GA, property.

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Ask Anthony: Encouraging Employees to Stay Long Term

Lodging Magazine

I manage a high-end, established luxury hotel that has been recently renovated. The product itself is wonderful, but we are having issues of high turnover. What can we do to encourage employees to stay with us long term versus one year or less? Certainly, running a high-end luxury hotel is an exciting venture, but employee turnover can be a major concern.

Magazine 124
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Strategies for Financial Stability and Efficiency in Restaurant Supply Chains

Modern Restaurant Management

While commodity shortages, transportation logjams and other disruptions have eased, restaurants and other food service providers continue to apply lessons learned from recent periods of instability to make logistics and resupply processes more nimble and resilient. To minimize service disruptions across restaurant operations, proactive businesses prioritize not just navigating the current economic environment but also preparing for any uncertainties in the future.

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Why Every Small Business Needs an HCM Solution: A Comprehensive Guide

Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

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The Curious Case of ‘Welcome In’

EATER

Illustration by Nicole Medina Why does it seem like this phrase took over the hospitality industry overnight? Last year, I started to notice a particular phrase cheerfully uttered in my direction when I entered a store, hotel, restaurant, yoga studio — even the venerable halls of the JFK Delta SkyClub: “Welcome in!” I heard the greeting for the first time about five years ago on a trip to Los Angeles, but since then it has seemingly made its way across the country and taken hold in every corner

Training 130
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HB Exclusive: McNeill Hotel Company promotes Kim Knop

Hotel Business

Germantown, TN- based McNeill Hotel Company (MHC) has appointed Kim Knop , its current VP, sales & marketing, as its new director of business development, where she will work with investor and ownership groups as MHC expands its third-party property management portfolio. Knop has more than 30 years of hotel experience in various aspects of sales and marketing, including with MHC cofounder Mark Ricketts at MASTER Hospitality and as an area director of sales for Marriott International.

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8 Pro Tips for a Pest-Free Property: From Thorough Inspections to Proper Food Storage and Waste Disposal

Lodging Magazine

Although hotels strive to offer their patrons an unforgettable experience, pest problems can ruin even the most beautiful settings. With various amenities all on one property—from spas to gourmet dining—pests are sure to be a potential onsite risk. Here are some measures to check pests out of your property for good. Get Regular Pest Inspections. Scheduling routine pest inspections is crucial for identifying and addressing any issues promptly.

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How Restaurants, Retail and Mixed-Use Environments Are Capitalizing on a Surging F&B Market

Modern Restaurant Management

At a time when F&B is a thriving and Americans are spending more than ever dining out, centers need to be vigilant about combating stagnation. Developers should be working closely with their F&B partners to think creatively about ways to reinvest in and refresh their spaces and increase connectivity. For nearly 25 years, Easton Town Center in Columbus, Ohio has worked to establish itself as a premier mixed-use environment with one of the largest and most influential food & beverage p

Marketing 110
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Best Practices to Streamline Compensation Management: A Foundation for Growth

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

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Everyone Should Eat More Cottage Cheese 

EATER

Getty Images/EyeEm One of TikTok’s biggest food trends of 2023 has real staying power For whatever reason, cottage cheese has an especially maligned reputation among dairy products. It frequently pops up on scientifically dubious surveys gauging people’s most hated foods, listed among other polarizing edibles like anchovies and liver. But that designation feels especially outdated in 2024.

Marketing 130
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PM Hotel Group adds Jacksonville hotel to portfolio

Hotel Business

Hotel management company PM Hotel Group has been selected to assume management of Southbank Hotel Jacksonville Riverwalk, located in Jacksonville, FL’s downtown riverfront district. The hotel is currently under a full renovation and will change flags when the renovation is complete. “We are excited to welcome the Southbank Hotel Jacksonville Riverwalk to our dynamic portfolio, further expanding our presence within Florida,” said Ethan Kramer, chief investment + development officer, PM Hotel Grou

Events 111
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Satori Collective Announces Sale of Holiday Inn Express & Suites Alpharetta-Windward Parkway

Lodging Magazine

ATLANTA—Officials of Satori Collective announced the sale of the 124-suite Holiday Inn Express & Suites Alpharetta-Windward Parkway to Bukhari Group Hospitality. Satori achieved an approximate 24 percent internal rate of return and a 2x equity multiple through the sale. “We purchased this all-suite property in 2013 and quickly conducted a comprehensive, multi-million dollar, value-add renovation to reflag the property to a Holiday Inn Express & Suites by IHG,” said Samir Yajnik, CIO, Sat

Magazine 117
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Menu expert reveals top 2024 restaurant trends

Fast Casual

Snacking is on the rise for two reasons — cautious behavior and stress — according to trend expert Suzy Badaracco, who predicts consumers' favorite flavors and dishes of 2024.

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Pricing for Profit: How to Set, Negotiate, and Succeed

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

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The (American) Cult of Three Crabs Fish Sauce

EATER

How a Thai product made by a California company won the hearts of Korean American cooks As a new immigrant to the U.S. with no family roots to tie me to a region, I was constantly moving to different places , following jobs and opportunities. Whenever I landed in a new city, I sought out the Korean American community to help me settle in. Ajummas would invite me to their homes to talk, ask me how I was doing, whether I had a boyfriend, and how my folks were doing back in Korea.

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Dr. Romie Mushtaq joins Great Wolf Resorts

Hotel Business

Great Wolf Resorts Inc. has appointed triple-board certified physician and noted neurologist Dr. Romie Mushtaq as the company’s first chief wellness officer. Mushtaq, who is recognized by the name Dr. Romie, will help establish a wellness-focused foundation for Great Wolf that includes training materials, educational tools and specific programs to assist the company’s 10,000 pack members achieve their wellness pursuits and a better sense of mindfulness.

Training 111
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CoStar: U.S. Hotel Performance Increases But Comparisons Lower With Calendar Shift

Lodging Magazine

WASHINGTON—U.S. hotel performance increased from the previous week, while year-over-year comparisons were skewed downward due to a calendar shift, according to CoStar’s latest data through Dec. 30, 2023. U.S. Hotel Performance December 24-30, 2023 Percentage change from comparable week in 2022:Occupancy: 50.1 percent (down 7.1 percent)ADR: $163.58 (down 2.8 percent)RevPAR: $82.01 (down 9.7 percent) Year-over-year comparisons were negative as the comparable week from 2022 (Dec. 25-Dec. 31) ended

Magazine 115
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Customer Spotlight: Mid-Continent Hospitality

Hospitality Net

The fast-growing hotel management company saves time and creates extra value for partners and owners with the help of powerful hotel business intelligence technology.

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Business Automation in Hospitality: A New World

Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.