eHotelier
OCTOBER 30, 2024
By understanding and implementing the latest booking trends influenced by FOMO—whether through transformative experiences, AI-driven personalization, or sustainability—you can not only increase bookings but also build a loyal customer base that values what your hotel offers.
Hospitality Magazine
OCTOBER 30, 2024
Brae Owner and Executive Chef Dan Hunter is coming to the Sydney Opera House for a four-night special event. The head of the three-hatted Victorian restaurant will collaborate on the series with acclaimed chef and culinary director of the Sydney Opera House event venue, Danielle Alvarez. The event, ‘Harvest of Purpose’, will take place in the Sydney Opera House Yallamundi Rooms from Friday 17 January to Monday 20 January.
Hotelogix
OCTOBER 30, 2024
The hotel customer journey refers to the complete experience guests go through, from researching, booking, staying and post-stay interactions with the hotel. Mapping this journey is essential to identify key touchpoints that influence a guest’s decision to book or not book a hotel, as well as how to nurture guest satisfaction and loyalty. Understanding the hotel customer journey is key to providing a great guest experience.
Modern Restaurant Management
OCTOBER 28, 2024
The restaurant industry isn’t just evolving – it’s reinventing itself in real-time. Digital transformation has completely reshaped how we serve customers and empower employees, but the stakes are higher than ever. From personalized customer experiences to unlocking operational efficiencies, technology is the fuel driving the next era of restaurant success.
Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
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eHotelier
OCTOBER 29, 2024
Lets explore the implications of emotional intelligence in the customer journey and look at tips for improving the customer experience by improving EI in staff and management.
Hospitality Management Today brings together the best content for hospitality management professionals from the widest variety of industry thought leaders.
Hotelogix
OCTOBER 30, 2024
Customer retention in the hotel industry is a crucial aspect of maintaining profitability and fostering long-term relationships with guests. As competition intensifies, hotels must implement effective customer retention strategies to ensure that first-time visitors become loyal patrons. This blog explores the importance of customer retention, the factors influencing it, and the latest trends that affect retention rates in the hotel sector.
Modern Restaurant Management
NOVEMBER 1, 2024
McDonald’s Quarter Pounders were temporarily removed from the menu across 13 states due to E. coli contamination , likely from onions used on the burgers. This widespread foodborne illness outbreak has killed at least one person and sickened 75 others , with cases expected to rise. Investigators suspect that the contaminated onions came from Taylor Farms, a supplier for McDonald’s and other restaurants.
eHotelier
OCTOBER 31, 2024
We now know much more about the factors driving hotel customers’ willingness to pay for contactless services. New research will guide hotel practitioners to invest more smartly and rationally in contactless solutions.
Hospitality Magazine
OCTOBER 30, 2024
Seven of Australia’s best butchers have been selected to form the Australian team to compete against the world’s best. The World Butchers’ Challenge (WBC) will see Australia compete against 14 other countries in Paris in March 2025. It is the world’s largest butchery competition. The event will see each country given three and a half hours to transform one side of beef, one side of pork, one whole lamb, and five chickens into a themed display of value-added products. “As one of the foundin
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Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.
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Horizon Hospitality
OCTOBER 30, 2024
The hospitality industry offers a dynamic and diverse range of career opportunities. However, with this variety comes significant competition. Popular roles often attract hundreds of applicants, many with similar qualifications and backgrounds. Read on for some top tips to capture the attention of hiring managers and secure your next role. Highlight Unique Skills While customer service, team management, and hospitality software proficiency are essential, showcasing unique skills can set you apar
Hotelogix
OCTOBER 30, 2024
The Front Office Department serves as the heart and soul of any hotel, acting as the first point of contact and the lasting impression for guests. As soon as a guest steps through the door, the front desk team becomes the face and voice of the hotel, embodying its values and setting the tone for the entire stay. From warm greetings to handling guest requests with efficiency and care, the front desk staff ensures every interaction with guests is smooth.
eHotelier
OCTOBER 27, 2024
Creating inclusive workplaces isn’t just a legal obligation; it’s a moral imperative and an intelligent business strategy.
Hospitality Magazine
OCTOBER 28, 2024
A new sports bar will soon launch in Chatswood on Sydney’s North Shore with capacity for 300 patrons and a whopping 27 screens. Yogi’s Sports Bar has been developed by Tully Heard Consulting, the force behind Taffy’s at The Oaks, The Greens in North Sydney, and The Fernery in Mosman. “Yogi’s Sports Bar is set to bring an energetic and exciting atmosphere to the North Shore hospitality scene,” says John Tully, director of Tully Heard. “Tapping into the global t
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Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.
Soft Inn
OCTOBER 28, 2024
In the hospitality industry, first impressions are everything. High-quality photos can make your hotel stand out from the competition and attract more guests. Stunning visuals can convey the ambience, comfort, and luxury your hotel offers, making potential guests more likely to choose your establishment over others. In this blog, we will discover the ultimate list of free photo editing tools that can help you have professional-looking photos that can significantly impact your hotel's success.
Hotelogix
OCTOBER 30, 2024
The check-in process is the first interaction a guest has with your hotel. It gives the first impression of your hospitality and sets the tone for the entire stay. A check-in process that's slow can frustrate the guests who might have had a long day of travel, while an easy and smooth check-in will leave them satisfied and happy. With advancements in technology, there are many ways to streamline this experience and ensure guests are satisfied from the moment they arrive.
eHotelier
OCTOBER 30, 2024
Studies show that 64% of loyalty members are business travellers, and these loyal guests contribute a significant portion of hotel revenue, ranging from 30% to 60%.
Hospitality Magazine
OCTOBER 30, 2024
Last night saw over 600 hospitality professionals gather at The Star Event Centre in Sydney for the 29th Australian Liquor Industry Awards (ALIA). The full list of winners and highly commended people, brands and venues can be seen below. ALIA is a peer, industry voted awards, so a big congratulations to all the finalists, highly commended and winners for being recognised as the best in Australia.
Speaker: Joe Sharpe and James Carlson
Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.
EATER
NOVEMBER 1, 2024
Beata Zawrzel/NurPhoto via Getty Images New CEO Brian Niccol is hoping customers will fall back in love with the coffee chain. Here’s why they fell out of love in the first place. I used to be a near-daily Starbucks drinker. In my early 20s, I commuted to work and stopped at the coffee behemoth almost every morning for an iced caramel latte and a breakfast sandwich.
Soft Inn
OCTOBER 30, 2024
As you customize your hotel website using your CMS, knowing which HTML tags to use can significantly enhance your site's functionality and user experience. Below, we have compiled essential custom HTML tags that are particularly relevant to your hotel website.
eHotelier
OCTOBER 29, 2024
The Hotels Network (THN), a full-stack growth platform for hotels worldwide, and Cloudbeds, the premier hospitality management software platform, have entered a strategic partnership designed to help hoteliers optimize their direct channel strategies.
Hospitality Magazine
OCTOBER 30, 2024
A Brisbane bartender has won Moutai’s Enter The Dragon 3 cocktail competition, which recently took place in Sydney over two days. A total of 10 drinks professionals from across the country competed in the final round, which required them to create a Moutai cocktail in just five minutes and present it to the judging panel. Judges included Pasan Wijesena from Earls Juke Joint, Mikey Enright from Barrelhouse Group, and Barney Toy from Harbour City Hospitality who critiqued cocktails from: Ber
Speaker: Igli Laci, Strategic Finance Leader
In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a
EATER
OCTOBER 31, 2024
Beautiful pan dulce | Lille Allen Second-generation bakers are rethinking what pan dulce can be Mayra Sibrian had a deceptively simple goal when she started Pan de la Selva in Seattle. “I wanted to highlight different styles of pan dulce that reflected both my Mexican and Salvadoran backgrounds,” she says. The California native grew up eating conchas and pan dulce with her family, and thought there was a way to blend the traditions of her childhood with the flavors of her Pacific Northwest commu
MEWS
OCTOBER 29, 2024
What is communication in the hospitality industry? Communication in the hospitality industry is the way information, ideas, and feedback are exchanged across departments to facilitate smooth operations. It can be non-verbal, verbal, or written communication, each playing a key role in contributing to creating a remarkable guest experience.
eHotelier
OCTOBER 28, 2024
Hilton Cancun, an All-Inclusive Resort, is pleased to announce the appointment of Felix Schlokat as its new General Manager. Schlokat, who joined the resort in September, will lead the 715-room property, overseeing hotel operations, guest experience, and daily services.
Hospitality Magazine
OCTOBER 30, 2024
The hospitality group behind Sydney restaurants including Aalia, Nour, and Ito has added another venue to its growing portfolio – but this time, it’s a bar. Joji marks the group’s first foray into the drinks landscape after the team snapped up the space above Cartier’s flagship store on George Street. “We’re excited to venture into a new space and finally open our first bar after three years in the making,” says Esca Co-Founder Ibby Moubadder. “We have put our
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Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.
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