Sat.Oct 07, 2023 - Fri.Oct 13, 2023

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From zero to hero: 4 ways a hotel CRM can level up your marketing efforts

eHotelier

Organising and structuring your guest data properly is essential not only for improving outcomes within the marketing department but also for saving time, which is one of the key concerns of hotel marketers.

Marketing 290
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Top 5 Online Travel Agencies (OTAs) of 2023

InnQuest

When it comes to planning a trip, choosing the right online travel agency (OTA) can make all the difference. In 2023, the US market is bustling with various online travel agencies, each offering unique features and services for travelers. In this blog, we’ll explore the top US-based OTAs of the year, helping you make an informed choice for your next adventure.

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How Technology Is Transforming Restaurant Checkouts

Modern Restaurant Management

When you ask your diners how they would like to pay, when was the last time they handed over physical cash? Perhaps you don’t even accept cash anymore? You wouldn’t be alone; well-known brands including Prezzo, Itsu and Côte Brasserie have all made the decision to go card-only for good as a means to reduce costs and speed up customer service.

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Confessions of a Tableside Flambéur

EATER

Lille Allen/Eater A former fine dining server dishes on how the flambé, a dying convention of French haute cuisine, became the ultimate tableside flex I can feel sweat soaking through the armpits of my $5,000 Tom Ford suit and a nagging itch along the starched collar of my custom-fitted tuxedo shirt. Even though I’m working at one of the most popular restaurants in New York City, I’m dressed better than most of the men in the dining room.

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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Renovation trends: stylish, custom and connected

eHotelier

Renovation trends: stylish, custom and connected - Insights - Insights Keeping 2023 property improvement projects on target requires creative procurement, realistic scheduling, and wherever possible, going local.

More Trending

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How Employers Can Support Employee Mental Health

Modern Restaurant Management

In today's workplace, the significance of addressing employee mental health has become increasingly crucial. The well-being of employees directly impacts their productivity, engagement, and overall satisfaction. Employers play a pivotal role in creating a supportive environment that fosters mental well-being and offers necessary resources. Ahead of World Mental Health Day on October 10, Adams Keegan staff have reported a dramatic increase of client calls concerning mental health.

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The 19 Most Funnest, Most Wildest, Most Unbelievably Extra Restaurants in America

EATER

Lille Allen/Eater The most over-the-top, maximally good time you’ll have while eating Dinner is theater. As long as there have been seafood towers, cheese carts, and singing waiters, we’ve known this. But here in the U.S., some restaurants have embraced the multi-sensory entertainment potential of eating food a little more than others. Would that bowl of tortilla chips be just as crunchy without the live cliff diving show?

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How to choose the right channel manager for your accommodation

eHotelier

The right hotel channel manager will simplify the complex task of distributing hotel inventory online, which saves time, reduces errors and enhances revenue management, thus empowering you to thrive in a competitive hospitality landscape.

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Courtland Grand Hotel Joins Trademark Collection by Wyndham

Industry Insights Lodging Magazine

ATLANTA, Georgia—Officials of the 763-room Courtland Grand Hotel announced that the property has joined the Trademark Collection by Wyndham. Operated by HEI Hotel & Resorts, the former Sheraton hotel joins Wyndham Rewards and the company’s reservation system. Trademark Collection by Wyndham is geared toward three- and four-star hoteliers looking to tap into the scale and resources of Wyndham while maintaining their hotels’ independent status.

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Food & Beverage Industry Report 2024

Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

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Decoding Digital Barriers in Restaurant Loyalty Initiatives

Modern Restaurant Management

Running a restaurant isn't just about serving great meals. It's about consistently delivering top-notch quality, exceptional service, and an unforgettable experience. For franchise owners, maintaining uniform excellence across all outlets is key. This highlights the importance of efficient systems to monitor and uphold these standards. Moreover, as the hospitality sector becomes increasingly competitive, tapping into the nuanced aspects of customer behavior becomes necessary.

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California Is Banning Four Food Additives — But Don’t Worry, Your Skittles Are Safe

EATER

The California Food Safety Act bans red dye 3 and three other food additives found in common products such as Peeps and some red velvet cupcakes

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Finding hidden cost savings by connecting BI, ops and maintenance software

eHotelier

It’s important that management look at how new data connections can help to reveal hidden opportunities to improve margins and give more breathing room for any necessary capex that ownership will have to commit to within the next few business cycles.

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Howard Anderson promoted to Odyssey Resorts COO

Hotel Business

Odyssey Resorts , an owner and manager of Minnesota resort properties, has promoted Howard Anderson to COO. In this role, Anderson leads several of the organization’s key functions including sales and marketing, group sales and resort operations. He is responsible for developing and forming deeper partnerships with the company’s guests, team members and owners, as well as building Odyssey’s portfolio.

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Why Every Small Business Needs an HCM Solution: A Comprehensive Guide

Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

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Surgical Pricing Strategies: How QSRs Can Navigate Inflation

Modern Restaurant Management

Has consumer dining behavior returned to pre-pandemic levels? Many standard indices say yes. While it’s understandable to believe everything is back to normal – according to our QSR monthly trends, August 2023 traffic was down just half a percent compared to 2022 – the landscape has taken a seismic shift. Using the QSR traffic and sales data Revenue Management Solutions (RMS) has been gathering for 25-plus years, our analysts recently completed an exhaustive comparison of pre a

Pricing 193
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‘The Breakfast Book’ Taught the Art of Waffles and ‘Honest Simplicity’

EATER

Lille Allen/Eater Marion Cunningham’s 1987 cookbook made the meal synonymous with approachable pleasure and one legendary waffle recipe Breakfast is my favorite meal. This does not make me special in any way. When Marion Cunningham began writing her 1987 cookbook, The Breakfast Book , many people told her that breakfast was their favorite meal, but they couldn’t articulate precisely why.

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How is bleisure travel transforming the hospitality industry?

eHotelier

A new generation of attendees is going beyond the typical two-to-three-day business travel trips to increasingly add weekends (or entire weeks) to work trips – solo, with a partner, or as a family.

Events 264
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Inn of Naples Names New Manager: Island Hospitality Management

Industry Insights Lodging Magazine

WEST PALM BEACH, Florida—Officials of Island Hospitality Management announced that the company has assumed management of the 100-room Inn of Naples Tapestry Collection by Hilton. The property is owned by Mission Hill Hospitality. “We are thrilled to introduce this unique, independent hotel, a part of Tapestry Collection, as the newest addition to our portfolio of lifestyle hotels,” said Gregg Forde, president and COO, Island Hospitality Management.

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Best Practices to Streamline Compensation Management: A Foundation for Growth

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

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Is 6 the New 8?

Modern Restaurant Management

A blurring of work and personal schedules is among the factors driving a shift toward earlier dining times at fine dining restaurants, according to a new report from Placer.ai. Other factors include the continuing work-from-home trend and the increasing population of younger families in urban residential locations. The team analyzed dining trends by hour between June and August of this year and compared them to the same time framed in 2019 after Union Square Hospitality Group Founder Danny Ma

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This Is Muffin-Top Dining

EATER

Molly Valdez & Judson Valdez Why eating only the best part might actually be the worst Bad Roman, the latest restaurant from the Quality Branded group, is three flights up the Shops at Columbus Circle, above the Whole Foods and past the Paper Source, in an upscale Manhattan mall. It remains impossible to get into. And it might be the restaurant that most exemplifies the current maximalism trend popping up in the restaurant world, a marked penchant for the loud and campy and irreverent.

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Is Hospitality Education in Crisis?

eHotelier

There is increasing evidence that international hospitality education at all levels faces significant challenges. The evidence is in the declining student numbers and the closure of some departments and schools, with others being merged.

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A Balancing Act: Most F&B Revenues Are Up From Last Year, but So Are Expenses

Lodging Magazine F&B

For hotels in the upper tier of the market, a successful conference and group season involves a healthy contribution from F&B departments. If the opening quarters of the year were any indicator, however, hoteliers will see tighter profit margins with inflation continuing to affect revenues and expenses. Through the first seven months of 2023, most F&B revenues easily exceeded last year, most notably beverage catering and banquet (C&B) coming in almost 27 percentage points higher [

Catering 111
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Pricing for Profit: How to Set, Negotiate, and Succeed

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

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The Cost of Doing Business: Hidden Payment Fee Red Flags

Modern Restaurant Management

Both legacy restaurants and newer establishments can agree that the literal cost of doing business from payment processing can severely hamper revenue growth from the first sale. There is nothing more ubiquitous than cashless payments, but the ease of credit card use for a customer can create a significant cost for restaurants through exorbitant payment processing fees.

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Cook, Mother, Chemist

EATER

Apple TV+’s “Lessons in Chemistry,” the miniseries adapted from the blockbuster Bonnie Garmus novel, retains most of its source text’s charm and bite — but loses some of the spirit Elizabeth Zott isn’t your prototypical cooking show host. The set of Supper at Six is a carnation-pink wonderland, but she has the mien of a reprimanding school teacher with a sardonic edge; if the conventions of the genre demand she embody perkiness, she bucks the trend with brio.

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Homewood Suites by Hilton Atlanta/Perimeter Center Completes Renovation

Guides: Lodging Magazine

ATLANTA—Officials of Aperture Hotels and Satori Collective announced the completion of the multi-million-dollar renovation of the 114-suite Homewood Suites by Hilton Atlanta/Perimeter Center. The refurbishment touched on all aspects of the hotel, including upgrades to public spaces, guestrooms, the fitness center, and meeting space. Additionally, the hotel refinished the exterior and signage and introduced new EV charging stations.

Magazine 111
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Mixed-Use Momentum: Multifaceted Projects Provide Developers With Financing Flexibility

Finance & Development : Lodging Magazine

Mixed-use development has long been a viable option for hotel owners looking to create multifaceted projects that drive different types of demand, but such projects have increasingly gained favor among developers of late as they offer a number of other financial advantages as well. With construction costs on the rise and financing increasingly difficult to come by, it’s becoming more challenging to have standalone, new-build hotels pencil out.

Magazine 111
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Business Automation in Hospitality: A New World

Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.