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Organising and structuring your guest data properly is essential not only for improving outcomes within the marketing department but also for saving time, which is one of the key concerns of hotel marketers.
When it comes to planning a trip, choosing the right online travel agency (OTA) can make all the difference. In 2023, the US market is bustling with various online travel agencies, each offering unique features and services for travelers. In this blog, we’ll explore the top US-based OTAs of the year, helping you make an informed choice for your next adventure.
When you ask your diners how they would like to pay, when was the last time they handed over physical cash? Perhaps you don’t even accept cash anymore? You wouldn’t be alone; well-known brands including Prezzo, Itsu and Côte Brasserie have all made the decision to go card-only for good as a means to reduce costs and speed up customer service.
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
Imagine this! It’s about midnight and your front desk staff is about to perform night audit and then call it a day. But a certain guest who has made a reservation has not yet turned up. You’ve waited all day but there’s been no correspondence from the guest. You know that it’s a classic case of “no-show hotel reservation” and it is a common occurrence in hotels.
In today's workplace, the significance of addressing employee mental health has become increasingly crucial. The well-being of employees directly impacts their productivity, engagement, and overall satisfaction. Employers play a pivotal role in creating a supportive environment that fosters mental well-being and offers necessary resources. Ahead of World Mental Health Day on October 10, Adams Keegan staff have reported a dramatic increase of client calls concerning mental health.
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In today's workplace, the significance of addressing employee mental health has become increasingly crucial. The well-being of employees directly impacts their productivity, engagement, and overall satisfaction. Employers play a pivotal role in creating a supportive environment that fosters mental well-being and offers necessary resources. Ahead of World Mental Health Day on October 10, Adams Keegan staff have reported a dramatic increase of client calls concerning mental health.
The right hotel channel manager will simplify the complex task of distributing hotel inventory online, which saves time, reduces errors and enhances revenue management, thus empowering you to thrive in a competitive hospitality landscape.
The MICE industry, also known as the Meetings and Events sector, is vastly important for the hospitality industry. Hotels equate it with high profits, since MICE guests usually spend a good part of their budget within the hotel's premises. Banqueting, room service, hotel bar and restaurants all profit from this sector.
Running a restaurant isn't just about serving great meals. It's about consistently delivering top-notch quality, exceptional service, and an unforgettable experience. For franchise owners, maintaining uniform excellence across all outlets is key. This highlights the importance of efficient systems to monitor and uphold these standards. Moreover, as the hospitality sector becomes increasingly competitive, tapping into the nuanced aspects of customer behavior becomes necessary.
Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.
Lille Allen/Eater A former fine dining server dishes on how the flambé, a dying convention of French haute cuisine, became the ultimate tableside flex I can feel sweat soaking through the armpits of my $5,000 Tom Ford suit and a nagging itch along the starched collar of my custom-fitted tuxedo shirt. Even though I’m working at one of the most popular restaurants in New York City, I’m dressed better than most of the men in the dining room.
It’s important that management look at how new data connections can help to reveal hidden opportunities to improve margins and give more breathing room for any necessary capex that ownership will have to commit to within the next few business cycles.
Former Applejack Hospitality group bars manager Lachy Sturrock has teamed up with the Alfred Hotel’s Sam Smith and publicans Bill Smith and Lee Dillon to open a bar and bistro on Sydney’s Lower North Shore. Folly’s will take over the former location of the Epoque Belgian Beer Cafe and is currently in the midst of a renovation, with an official opening date in November to come.
Has consumer dining behavior returned to pre-pandemic levels? Many standard indices say yes. While it’s understandable to believe everything is back to normal – according to our QSR monthly trends, August 2023 traffic was down just half a percent compared to 2022 – the landscape has taken a seismic shift. Using the QSR traffic and sales data Revenue Management Solutions (RMS) has been gathering for 25-plus years, our analysts recently completed an exhaustive comparison of pre a
Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.
A new generation of attendees is going beyond the typical two-to-three-day business travel trips to increasingly add weekends (or entire weeks) to work trips – solo, with a partner, or as a family.
TINA x Icebergs Non-alcoholic drinks company T.I.N.A has added a new drink to its range, and this time, it’s in collaboration with Bondi restaurant Icebergs Dining Room and Bar. The inspiration behind the drink started with sacred lotus, known for its savoury profile, which has been teamed with saltbush, hojicha from Japan, and gingko, resulting in a beverage with “cleansing delicate freshness and unexpected salinity paired with the tropical charm of juicy pink guava”, says Founder Christina Tra
A blurring of work and personal schedules is among the factors driving a shift toward earlier dining times at fine dining restaurants, according to a new report from Placer.ai. Other factors include the continuing work-from-home trend and the increasing population of younger families in urban residential locations. The team analyzed dining trends by hour between June and August of this year and compared them to the same time framed in 2019 after Union Square Hospitality Group Founder Danny Ma
Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.
There is increasing evidence that international hospitality education at all levels faces significant challenges. The evidence is in the declining student numbers and the closure of some departments and schools, with others being merged.
The World’s 50 Best Bars have revealed its extended 51-100 list to see Luke Whearty and Aki Nishikura’s Byrdi place at number 61. Opening in Melbourne in 2019, it’s the third time Byrdi has made the list coming in at an impressive 80 in 2020, and 56 in 2021. Byrdi is the only Australian venue to make the extended list for 2023. The announcement comes in the lead up to the World’s 50 Best Bars live awards ceremony taking place on 17 October in Singapore. 2023 marks the 15t
Both legacy restaurants and newer establishments can agree that the literal cost of doing business from payment processing can severely hamper revenue growth from the first sale. There is nothing more ubiquitous than cashless payments, but the ease of credit card use for a customer can create a significant cost for restaurants through exorbitant payment processing fees.
Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
Lille Allen/Eater The most over-the-top, maximally good time you’ll have while eating Dinner is theater. As long as there have been seafood towers, cheese carts, and singing waiters, we’ve known this. But here in the U.S., some restaurants have embraced the multi-sensory entertainment potential of eating food a little more than others. Would that bowl of tortilla chips be just as crunchy without the live cliff diving show?
W Hotels, part of Marriott Bonvoy’s global portfolio of over 30 brands, today announces the highly anticipated opening of W Sydney. Located in a dramatic curved structure rising over Darling Harbour, W Sydney is set to become a coveted destination for travelers and Sydneysiders alike, bringing new energy and a modern take on luxury to the city and harbour waterfront.
One of the most iconic local aperitif brands Rhubi has kicked off a new competition asking bartenders across the country to make an inspired cocktail for their chance to win from a pool of prizes. Rhubi was co-created by acclaimed bartender Evan Stroeve who has represented Australia at the Diageo World Class program and will soon launch The Waratah in Sydney’s Darlinghurst alongside Icebergs’ Alex Prichard and Cynthia Litster.
In the latest episode of the Making Dough Restaurant Show , above, host and restaurant owner Hengam Stanfield offers best practces for new managers to handle the day-to day challenges of running a restaurant.
Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.
Molly Valdez & Judson Valdez Why eating only the best part might actually be the worst Bad Roman, the latest restaurant from the Quality Branded group, is three flights up the Shops at Columbus Circle, above the Whole Foods and past the Paper Source, in an upscale Manhattan mall. It remains impossible to get into. And it might be the restaurant that most exemplifies the current maximalism trend popping up in the restaurant world, a marked penchant for the loud and campy and irreverent.
Hyatt Hotels Corporation today announced the opening of Secrets® Tulum Resort & Beach Club, the newest addition to the Inclusive Collection, part of World of Hyatt – the largest portfolio of luxury all-inclusive resorts in the world. The 300-suite and private villa adults-only resort’s opening marks the expansion of the Inclusive Collection’s presence in Mexico to 44 total resorts and the 12th Secrets Resort & Spa branded property in the country.
Trak has swung open its doors in Adelaide’s Toorak Gardens this week in the former Grimaldi’s and Trak Cinema site. The new culinary addition is the work of Quentin Whittle, Paul Tripodi, and Ben McLeod of Adelaide CBD restaurant Herringbone. The name comes from an abbreviation of Toorak Gardens, and also acknowledges the Trak Cinema which was a well-known establishment from 1975.
The holiday season provides an opportunity for companies to express gratitude and appreciation to their employees and customers. It's a time to end the year on a positive note, strengthen relationships, and lay the foundation for a promising new year. However, as the saying goes, "It's the thought that counts." A poorly chosen gift can have unintended consequences, like leaving employees disappointed.
Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.
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