Soft Inn

NOVEMBER 13, 2024

Your hotel’s website is the heart of your digital marketing, functioning as both a virtual front desk and a booking engine. To make the most of it, you need clear insights into how visitors interact with your site, what drives bookings, and where potential guests drop off. Google Analytics 4 (GA4) introduces an advanced, event-based tracking model that gives you a more nuanced understanding of these visitor interactions than ever before.

Book 263

Book Events Marketing 263

eHotelier

NOVEMBER 13, 2024

When sustainability becomes embedded in the culture of an organization, extraordinary behaviors follow.

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Hospitality Magazine

NOVEMBER 11, 2024

The Art Gallery of New South Wales’ (AGNSW) MOD. Dining has appointed Sushil Aryal to run the kitchen, taking over from Claton Wells’ two year spell. In his last role, Aryal led the kitchen at Miss Pearl Bar + Dining, an Asian fusion restaurant in Melbourne’s Southbank. He began his culinary career at Bondi institution Brown Sugar alongside chef Neil Gottheiner, before working at Cumulus Inc, Spice Temple, Vue Du Monde and Cutler and Co, and Moon Under Water at The Builders Arms Hotel with Josh

Catering 246

Catering Magazine 246

Modern Restaurant Management

NOVEMBER 14, 2024

With 59 percent of customers hanging up after calling in and waiting for a minute or less, according to Linga, restaurants are missing out on a lot of business. The average restaurant operating a sit-down dining experience can miss 15-30 percent of incoming calls on average, with that number possibly being even higher during busy hours. The most common asks are to make a reservation, ask a Frequently-Asked-Question (e.g., menu, hours, etc.), or place an order (for take out).

Reservations 179

Reservations Book Information Training 179

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Accounting

Soft Inn

NOVEMBER 11, 2024

The Malaysian hotel industry continues to evolve in November 2024 with key updates. Here's a look at what's happening in the Malaysian hotel sector this month.

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Hospitality Magazine

NOVEMBER 13, 2024

Hospitality and business peak industry bodies have united for the first time to release RespectInHospitality, a microsite with resources, training and templates for hospitality businesses. The peak bodies and organisations include, the Australian Hotels Association NSW, Night Time Industries Association, Independent Bars Association, Clubs NSW, Restaurant & Catering Association, Business NSW, and Hospitality Industry Insurance.

Training 235

Training Catering Magazine 235

Modern Restaurant Management

NOVEMBER 12, 2024

In a time where restaurants are challenged by rising costs and labor constraints, the rise in severe weather adds another challenge that owners and managers must plan and solve for to protect people and assets. 2024 disasters like Hurricanes Helene and Milton are strong examples of how catastrophic weather can be, leaving businesses devastated and communities with billions in damages.

Training 186

Training Communication Information Events 186

Soft Inn

NOVEMBER 14, 2024

As an accommodation owner whether a hotelier, homestay owner or even a glamping & camping master head you have to know that 'Popup' is something that can catch guest's attraction while viewing your hotel website. Let's upgrade your website page with a innovative and engaging popups with our ideas!

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254

eHotelier

NOVEMBER 10, 2024

By integrating AI thoughtfully with a focus on enhancing human interaction and improving efficiency, hotels can not only address today’s challenges but also pave the way for future innovations.

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Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

Service Management

Hospitality Magazine

NOVEMBER 10, 2024

Hospitality talks to Nestlé Professional Communications & Sustainability Manager Karlie Durrant about the future of the Nestlé Golden Chef’s Hat Awards. Why is next year special? Next year holds special significance as we celebrate the 60th anniversary of the Nestlé Golden Chefs Hat Competition. This milestone marks six decades of nurturing and showcasing young culinary talent, underscoring our enduring commitment to the future of the foodservice industry by supporting the career devel

Communication 246

Communication Magazine 246

Modern Restaurant Management

NOVEMBER 14, 2024

The restaurant industry is a hotbed for bacteria, with the potential for contamination lurking around every corner. From the moment a customer steps through the door to the time they leave, they are exposed to a myriad of germs. While stringent cleaning protocols are in place, the constant flow of patrons presents a unique challenge for maintaining a sanitary environment.

Sanitation 167

Sanitation Maintenance Presentation Training 167

Soft Inn

NOVEMBER 11, 2024

Are you thinking of starting a hotel in Malaysia? With a thriving tourism industry, Malaysia is an exciting place to run a hospitality business. But before you open your doors to guests, you will need to complete the hotel registration process. Hence, this guide aims to simplify the process, providing a step-by-step approach to ensure your hotel's registration is smooth and hassle-free.

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235

eHotelier

NOVEMBER 12, 2024

By addressing disability accommodations thoughtfully and proactively, hoteliers can avoid legal troubles and create a more equitable environment for all employees.

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299

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Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

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Hospitality Magazine

NOVEMBER 13, 2024

With summer fast approaching, Sydney’s dining scene is amping up with a host of new menus across town. Longshore, Chippendale For an inner-city restaurant, Longshore has a quintessentially laidback vibe. The restaurant is leaning into this atmosphere for summer by serving up its signature coastal flavours and native ingredients with a new spin. Highlights include briny and sweet Sydney Rock Oysters sourced from Moonlight Flat near Batemans Bay and paired with a refreshing magnolia mignonette; hi

Pricing 244

Pricing Magazine 244

Modern Restaurant Management

NOVEMBER 11, 2024

Imagine this: It’s the year 2035. You walk into your favorite restaurant, but there’s no human host to greet you at the door. Instead, you're welcomed by Tao, a sleek robot host programmed to seat you efficiently based on your preferences, even remembering your favorite booth from past visits. You take your seat at a table embedded with a touchscreen menu.

Front of House 180

Front of House Server 180

EATER

NOVEMBER 12, 2024

The Lactation Network set out to establish a set of standards for restaurants to implement to ensure that they’re being welcoming to breastfeeding parents. | Courtesy of the Lactation Network The Lactation Network’s new program will offer training to restaurant staff across the nation Restaurants are, famously, for eating. They are spaces in which consuming food is not only welcomed, but is expected.

Training 131

Training Server Marketing 131

eHotelier

NOVEMBER 11, 2024

Remember the golden rule, the lower the cap rate the higher the purchase price paid and at the same time the lower the expected returns on that investment in the future because the price paid was higher.

Pricing 261

Pricing 261

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

Presentation

Hospitality Magazine

NOVEMBER 10, 2024

When Archer Houghton walked onto the stage at Nestlé’s Golden Chef Awards, his expression read somewhere between giddiness and disbelief. The 21-year-old Victorian had just found out he was the winner of the 2024 competition, which saw him emerge victorious against 10 other chefs. It marked the end of months of preparation, which culminated in a trip to Melbourne where the finalists took part in culinary challenges and experiences.

Magazine 246

Magazine 246

Modern Restaurant Management

NOVEMBER 13, 2024

Drinksgiving aka Blackout Wednesday has become the lead-in to the holiday season. While there is an opportunity for restaurant operators to reap the benefits of increased alcohol sales, they must pay attention to the potential liability. States such as Pennsylvania and North Carolina enacted new laws earlier this year that allow their restaurant owners to serve alcohol for longer periods of time.

Training 178

Training Server Information Magazine 178

Horizon Hospitality

NOVEMBER 13, 2024

As technology rapidly evolves, so too do the expectations of the modern traveler. From smart guest rooms to mobile apps, here’s how hotels are adopting digital tools to enhance service and stay ahead of the curve. Leveraging Smart Technology to Enhance the Guest Experience Technology improves the guest experience by giving travelers more options and more control over their stay.

Concierge 130

Concierge Guest Satisfaction Housekeeping Maintenance 130

eHotelier

NOVEMBER 13, 2024

With an extensive background in luxury hospitality, both in Brazil and internationally, Patricia Costa returns to the Accor Group as the newly appointed Sales and Marketing Director for the Luxe RJ Cluster.

Marketing 254

Marketing 254

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

Pricing

Hospitality Magazine

NOVEMBER 10, 2024

Basque country meets the Scottish Highlands in a unique – and limited run – whiskey and pintxos event at Sydney’s Gildas. The unlikely combination was inspired by the Pedro Ximenez and Oloroso sherry casks in which the highland spirit is slowly matured. The casks, which are sourced from Andalucia, Spain, impart a unique richness and “flair” on The Glendronach’s whiskeys.

Events 240

Events Brand Management Magazine 240

Modern Restaurant Management

NOVEMBER 13, 2024

The demise of cash payments might be exaggerated as 90 percent of people select cash as their most widely used payment method and 89 percent consider the ability to pay in cash as important for their customer satisfaction, according to Why Won't Cash Just Die??? , a research report from PayComplete. Among the highlights: More than two-thirds (69 percent) sayd they always have cash on them.

Magazine 167

Magazine 167

EATER

NOVEMBER 15, 2024

A Wonder in New York City. | Robert Sietsema/Eater NY Wonder wants to fix food delivery — so it just acquired Grubhub On November 13, Wonder, the company that describes itself as “a new kind of food hall,” announced its acquisition of the established food ordering and delivery platform Grubhub. The acquisition brings Wonder one step closer to its goal of becoming the “super app for meal time” by allowing the company to offer Grubhub’s restaurant partners in its app alongside its existing offerin

Training 111

Training 111

eHotelier

NOVEMBER 13, 2024

Making its grand entrance on the palm-fringed, sugar-soft sands of Costa Mujeres, SLS’s first ever all-inclusive wonderland is bringing something fresh and fabulous to the Yucatán Peninsula with its enviable blend of extravagant style, culinary artistry and electric entertainment.

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Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

Guest Satisfaction