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Running a hotel isn't just about providing a great guest experience; it's also about understanding the numbers behind your operations. Key Performance Indicators (KPIs) play a crucial role in this process, acting as essential tools that can help hotel managers and owners gain insights into their property's performance. By monitoring the right KPIs for hotel staff and operations, you can identify strengths, uncover areas for improvement, and ultimately boost your hotel's succe
Just as some people have experienced “long COVID,” with symptoms lasting well beyond the initial infection, so too have some industries struggled to fully recover from the pandemic’s economic impact. The restaurant industry is a case in point, where employment has yet to climb back from pandemic-induced losses. According to the National Restaurant Association (NRA), as of October 2023 eating and drinking places were 14,000 jobs below their February 2020 level.
Travelling is no longer just about the destination, it’s about the experience, and for today’s senior travellers, technology has become an indispensable part of the adventure.
Lille Allen Cooking, refrigeration, air conditioning, water use, and packaging contribute to greenhouse gas emissions too. These restaurants try to tackle them all. This story was produced in collaboration with Civil Eats. Rifrullo Café, a cozy farm-to-table restaurant in Brookline, Massachusetts, hums with customers on a steamy July mid-morning. Patrons sip coffee on the shady sidewalk patio.
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
Yolk Group has opened the doors on Ophelia, a hybrid café-wine bar in the former Barry site on Westgarth’s High Street. Co-directors Ben Argentino, Bec Moore, and Kieran Spiteri (Terror Twilight, Convoy, Tinker, and HiFi) saw the opportunity to open a daytime dining venue that opens with coffee and closes with cocktails – without forgetting the group’s signature record selection.
Restaurant operators need to be aware of a number of scams that food delivery apps are dealing with now including: Promotional abuse – Bad actors using advanced fraud technology to abuse promos like “15% off when you sign up” Driver fraud – Verified drivers doing things like renting out their accounts to illegitimate drivers or spoofing their location Collusion – Harder to spot because most of the fraud happens off the app but can include a person ordering food, the
Rolling forecasts are nothing new but I must point out that most hotels don’t use them, and they really should. It’s an incredibly useful tool that is literally worth its weight in gold.
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Rolling forecasts are nothing new but I must point out that most hotels don’t use them, and they really should. It’s an incredibly useful tool that is literally worth its weight in gold.
Lille Allen, Jesse Sparks The stand-up comedian became a social media standout for his whip-smart crowd work and casual cooking videos. Now, he’s taking over your dinner table. When Matteo Lane isn’t performing his distinct brand of scathing yet sincere stand-up, he’s busy eating pasta — and being opinionated about pasta. The Chicago-born, New York City-based comedian describes himself as an “Italian, Irish, Mexican homosexual,” and brings all of that cultural experience, plus a whole lot of hum
The Boathouse Group is gearing up to open its latest location, and this time, it’s in North Wollongong. The group secured the top level of the North Wollongong Surf Life Saving Club, which has been converted into a casual bistro and pub launching on 18 October. “We are excited to announce a new chapter, and the South Coast felt like a natural choice with its stunning beaches, vibrant local culture, and growing tourism,” says Antony Jones, CEO of The Boathouse Group.
The outlook for restaurants is complicated. The National Restaurant Association’s Restaurant Performance Index (RPI) demonstrates that a combination of inflation, consumers with less disposable income and rising labor costs have created a difficult market for restaurant owners. These issues have translated to the industry’s insurers as well – causing even more headaches for restaurant owners.
Burnout and alcoholism are hospitality's double-edged sword and fighting them is all about reclaiming control and balance. Are are some tips from a survivor.
Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.
Dishes at Sturehof. | Sturehof Caviar and truffles at a three-Michelin-starred stunner, grilled and smoked seafood from a beloved fishmonger, seasonal menus from buzzy chefs in the burgeoning meatpacking district, and more of Stockholm’s best food right now There’s a lot going on in Stockholm, the biggest city in the Nordic region. In late 2022, the city experienced the simultaneous closure of four of its most cherished dining establishments, which collectively held five Michelin stars.
The Department of Primary Industries and Regions (PIRSA) has placed three South Australian tomato businesses into quarantine in an attempt to limit the outbreak of Tomato Brown Rugose Fruit Virus (ToBRFV). ToBRFV is a highly contagious plant disease that affects tomatoes, capsicums, and chillies. The virus has not been detected in Australian tomato crops previously and an outbreak is expected to threaten hundreds of jobs and millions of dollars in the industry.
The Illinois Biometric Information Privacy Act (“BIPA”), 740 ILCS 14/1, et seq.—a statute regulating the collection of certain biometric data—has been a major driver of class action litigation in Illinois for nearly ten years. The constant evolution of technology is no doubt to credit. While the overwhelming bulk of the BIPA cases have been employment-related, focused primarily on time-keeping and security technology, new waves of consumer litigation have begun to crop up
By rethinking the business model of a food venture—whether through local engagement, technological innovation, or global partnerships—these entrepreneurs are showing that food can be both a business and a force for good.
Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.
Chopin Vodka is entirely family-owned and operated “There’s so much written about wonderful wines, and scotches, and tequilas, and rums, and not very much about vodkas,” says Tad Dorda, founder and CEO of Poland’s Chopin Vodka. “Why don’t we start talking about the biggest distilled spirit in the world?” The process of making vodka starts, of course, with the humble potato.
Westholme Wagyu has joined forces with renowned Sydney-based hospitality group Applejack to present three events across Sydney in October and November. The restaurant series, Flavour and Forage, will take place at Bopp & Tone on Sunday 27th October, The Butler on Wednesday 30th October, and Rafi, Urban Surf on Thursday 14th November. The chefs will have independent creative control over their dishes, allowing for the creating of three bespoke menus that aligns with their restaurant’s cuisine
According to the most recent Department of Labor report, there are more than 8.2 million job openings in the United States, yet only about 7.2 million unemployed workers are seeking to fill these roles. That means if every job seeker were hired, a million positions would remain unfilled. Many of these vacant jobs fall in the service sector, with a high concentration in the restaurant and hospitality industry.
Revenue management for Mille Club properties is diametrically opposite to that of their lower-priced brethren. Luxury consumers are agnostic to minor price differences, while competitive sets are difficult, if not impossible, to define as they lack close geographic parameters.
Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.
In today's competitive hospitality industry, effective marketing strategies are crucial for attracting guests and ensuring your hotel stands out. From online presence to guest engagement, every aspect plays a vital role in your marketing success. Let's give some 5 minutes of your time to have some overview on what are the tips & tricks that your hotel should know in order to understand the marketing strategy in the market for hospitality industry!
Spring is a universally favoured season for many chefs. The return of the warmer weather means longer evenings, abundant green vegetables, and an opportunity to usher in new menus that champion lighter fare. But it’s not as easy as tacking a seafood- or veg-centric dish onto the menu — spring dishes take time, consideration, and future-planning, especially when it comes sourcing hyper-seasonal ingredients that necessitate near-perfect conditions — here’s looking at you, white asparagus.
In the modern dining landscape, where convenience and customer experience are paramount, restaurants increasingly rely on electronic payment systems to facilitate transactions. However, behind the scenes, interchange fees play a crucial yet often overlooked factor in shaping these establishments' financial health. These fees, charged by credit card companies to process transactions, can profoundly impact restaurants of all sizes.
Unlock the full potential of your guest data with our latest whitepaper, From Data to Delight. In this deep dive, we reveal how a Customer Data Platform (CDP) can transform the way hotels operate, engage with guests, and drive long-term success.
Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
What’s holding hotels back from doing more than basic eco-friendly gestures, like reusing towels or reducing plastic, and embracing sustainable hospitality by adopting a green culture into their business? This article takes inspiration from a recent publication by Dr. Laura Zizka et al. that delves into current hotel green challenges.
An historic cobblestone path welcomes visitors to Prefecture 48. Facing the street on one side of the entrance is Dear Florence, a patisserie led by a multi-award-winning pastry chef. On the other side of the impressive timber door is Ibushi, a buzzing robata-style grill with low lighting that promises good music all night long. These are just two of six Japanese-inspired venues which Azabu Group has opened under one heritage-listed roof.
In the heart of every restaurant’s bustling kitchen lies an unexpected treasure: used cooking oil. Every crunchy french fry, mozzarella stick, and piece of crispy chicken generates cooking oil. But this oil’s journey doesn’t have to end when it leaves the fryer. Recycling your restaurant’s used cooking oil isn’t just a way to address your waste problems – it can help fight climate change.
Ethos is a fake AI restaurant Instagram account in Austin sharing computer-generated images of and text about food and chefs, but it’s unclear who is behind the account and why the account exists or what it’s trying to say.
Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.
Hotels are busy places that offer a variety of services to make guests feel welcome. The way a hotel operates is crucial for keeping everything running smoothly and ensuring that visitors have a great experience. In this blog, we will explore what hotel operations are, why they matter, and how they work. What Is Hotel Operations Management? Hotel operations include all the daily tasks that help a hotel function well.
A special edition of Anglicare Australia’s Rental Affordability Snapshot has revealed that hospitality workers can afford less than one per cent of listed rentals in Australia. The report surveyed rental listings as part of Anti-Poverty Week to determine whether essential workers in full time work could afford to rent a home. To test affordability, Anglicare assessed over 45,000 listings from realestate.com.au over one weekend against the wages of essential workers, including aged care workers,
Technomic’s revised predictions for 2024 revealed a challenging road ahead for the restaurant industry, which has been plagued by rising prices and shifting consumer behavior since the onset of the pandemic. The first half of 2024 saw a decline in traffic that was significant enough that the data and analytics firm reduced its original forecast from a 5.3 percent sales increase by 1.5 percentage points to 3.8 percent.
What are the types of travelers and how do you get your hotel ready for them? When it comes to hotels, there are universal elements that every guest seeks: a clean environment, friendly and attentive staff, inviting common areas, and convenient access to food and drinks. Guests also appreciate knowing there’s someone available to address their questions and concerns.
Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.
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