Sat.Feb 04, 2023 - Fri.Feb 10, 2023

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Why Hotels Need Emotional Marketing

Horizon Hospitality

“People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – Maya Angelou In the modern travel industry, many branded hotel chains offer amenities and services indistinguishable from each other. So, hotels must set themselves apart. How? They can help guests tune out the overload of daily information and enjoy letting their intuition make travel choices.

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Data privacy: how hotels can protect guest and customer data

eHotelier

If you work at a hotel, you need to know about data privacy and the threats that exist around every corner. Here are steps you can take to safeguard this data and eliminate those threats.

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Lolla’s Johanne Siy named Asia’s Best Female Chef

Hospitality Magazine

Filipino chef Johanne Siy has been voted the Best Female Chef in Asia for 2023. Siy is the head chef of Lolla restaurant and is the first Singapore-based culinary talent to secure the award, voted on by 300 jury members. “I am beyond honoured to be receiving this award,” says the chef. “It is great validation for my team and I, for all the hard work invested in bettering our craft every single day. “I want to shine a spotlight on the work of remarkable women in our industry, in

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LVMH signs management of two Sardinia hotels

Boutique Hotel News

Italy: LVMH Hospitality Excellence has agreed with Sardegna Resorts S.r.l., owned by Qatar Investment Authority, to manage the Hotel Romazzino and Hotel Pitrizza in Costa Smeralda, Sardinia. LVMH Hospitality Excellence belongs to the luxury group LVMH Moët Hennessy – Louis Vuitton. The group’s portfolio spans wines and spirits, fashion and leather goods, perfumes and cosmetics, watches and jewellery, as well as selective hospitality.

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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Rethinking the Future of Dining Through Technology

Modern Restaurant Management

There have been a lot of discussions and opinions swirling around after Rene Redzepi announced the closure of Noma , arguably one of the top restaurants in the world. While Noma’s run as a Michelin restaurant is now at an end, there are many reasons why it doesn’t spell the end of fine dining cuisine as we know it. Noma’s announcement generated a healthy debate on how we can improve the restaurant industry as a whole and how we should defend our food systems and culture.

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More Trending

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The rise of minimal-intervention cider

Hospitality Magazine

This is a story about minimal-intervention cider — with Fin Wines. Don’t let the name fool you, the Dixons Creek producers in Victoria have made cider from the jump, taking an approach that lets nature do its thing. While natural wines are now part and parcel of the drinks landscape, the same can’t be said for its oft-apple-based counterpart — yet. Fin Wines are part of a growing number of local makers making ciders the way they should be — complex, thought-provoking and nuanced.

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Central London Alliance launches tourism campaign

Boutique Hotel News

UK: Central London Alliance, a collection of London based organisations , has launched a campaign to stimulate visits to the city. The campaign, called Love Letters for London , encourages visitors to locate bespoke postboxes which have been installed at various different venues throughout central London. This includes museums, theatres, hotel lobbies and in commercial buildings.

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Streamline the Rush: Solving the Pain Points Created by Delivery Apps

Modern Restaurant Management

The “Ding!” noises chirping from veritable command centers of tablets in restaurants throughout the country have become a ubiquitous symphony thanks to the staying power of third-party delivery apps offering unparalleled convenience and accessibility to consumers. Offering increased visibility for brands and expanding the pool of customers restaurants are able to reach, the dynamic services these apps provide are essential for owners and operators competing for relevance and market s

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Making room for both AI and the human touch: Intelligent pricing automation for hotels

eHotelier

How can you make sure that the system’s responses completely align with your company’s business strategy? And what part does your team play in this? Here are three steps to achieve a balance at your hotel to foster solid collaboration between your team and their AI-based helpers.

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Food & Beverage Industry Report 2024

Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

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2019’s no.1 restaurant in the world Mirazur comes to Sydney

Hospitality Magazine

Chef Mauro Colagreco will bring his globally acclaimed French restaurant Mirazur to Sydney this March. From 10 March until the end of the month, Colagreco and select members of his team will take over The Gantry at Pier One Sydney, serving a set menu that heroes Australian produce as part of the Mirazur Beyond Borders program. “Mirazur Beyond Borders is the opportunity for us to enrich our knowledge, philosophy and commitment,” says Colagreco. “I have visited Australia a few times an

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Why Cali BBQ is a Digital-First Restaurant

7 Shifts

We started our restaurant in 2008, during what is now known as The Great Recession. And we transformed it into a media company during a global pandemic in 2020. To say we’ve had to learn to be resilient at Cali BBQ is an understatement. By embracing new and emerging technologies, and going all-in on smartphone storytelling, we found a way to become much more than a single-unit barbecue restaurant on the outskirts of San Diego.

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Flag on the Play! Four Penalties Your Bar Can Avoid During Super Bowl Weekend 

Modern Restaurant Management

Regular season game days at the bar are crowded and hectic enough, but Super Bowl weekend? That’s a whole different ballgame! According to National Retail Federation, nearly 18 million fans plan to watch the Super Bowl at their favorite bar. If you’ve got a good game plan, with some well-scripted plays… you’ll be celebrating a “penalty-free” weekend with increased profits!

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A breath of fresh air for luxury hotels

eHotelier

A new study looks at the influence of various dimensions of green atmospherics on the well-being and behavioural intentions of hotel guests and employees. The findings could help luxury hotel managers deliver a more enjoyable experience for guests and take better care of their employees while also reducing their environmental impact.

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Why Every Small Business Needs an HCM Solution: A Comprehensive Guide

Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

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Is your business in shape for the year?

Hospitality Magazine

The industry must deal with labour shortages, inflation, high interest rates and ever changing food trends. But so do your competitors, and eating out is always popular. People will adjust their budgets and choices, and you’re flexible enough to meet them with fresh new offers. Here’s a hit list to stay ahead of the curve. Double down on customer service, removing friction and delays.

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Wyndham signs debut Trademark property in India

Boutique Hotel News

India: Hotel franchising company Wyndham Hotels & Resorts has signed The Earth Amritsar, Trademark Collection by Wyndham, its first for the brand in India. Expected to open in early 2024, the 57-room hotel will be operated in collaboration with Earth Suites & Resorts Private Limited – a hotel operator with properties in Amritsar, Goa and Raipur.

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Keeping Track of Your Cash During One of the Biggest Weekends of the Year

Modern Restaurant Management

The big game is often one of the busiest weekends of the year for restaurants and bars. Whether customers are meeting their friends for an evening out or they’re placing an order for take-out for their at-home festivities, food establishments can expect to see an uptick in business this weekend. This year, according to NRF , an estimated 17.8 million people plan to watch the game at a bar or restaurant and spending for the day is estimated to reach $16.5B, or roughly $85 per person.

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Energy flat rate – Positive aspects and dangerous facts

eHotelier

Some lodging establishments have decided to charge guests an additional energy flat rate. Here's a look at the pro and cons - what solution is best for you?

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Best Practices to Streamline Compensation Management: A Foundation for Growth

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

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Consider the Vegetable Bouquet

EATER

A promotional image from Natoora’s “Radicchio Not Roses” campaign. | Natoora This Valentine’s Day, skip a dozen roses for an elegant arrangement you can eat Not long ago, I went to a mushroom-themed musical dinner. The entire meal featured mushrooms, from the white snow fungus in the welcome drinks to the shiitakes in the sweet mushroom pavlova (surprisingly good!).

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Jumeirah Group acquires Swiss Le Richemond

Boutique Hotel News

Switzerland: Global luxury hospitality company Jumeirah Group has acquired its first property in Switzerland, the Le Richemond located on Lake Geneva. Le Richemond features 109 rooms and suites and will soon undergo extensive renovations to reposition the hotel in line with Jumeirah’s luxury offering. The group plans to add a wellness and fitness area.

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85 Degrees franchisor faces court for franchisee underpayments

Hospitality Magazine

The head franchisor of the 85 Degrees cafe brand in Australia will face the Fair Work Ombudsman in court for alleged contraventions by its franchisees. It marks the first time the Ombudsman has commenced legal action against a franchisor, with the Ombudsman arguing 85 Degrees Coffee Australia Pty Ltd is legally liable for alleged underpayments as it “should have reasonably known its franchisees would underpay workers” “Under federal law, where franchisors operating in Australia do no

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2023 New Openings & Travel Ideas from Small Luxury Hotels

eHotelier

Ranging from a newly preserved ancient house in China to a hand-picked selection of hidden jungle escapes across several countries and cultures, these twelve vibrant, new-to-SLH properties will influence travelers’ itineraries in the year to come. Here we present the latest additions that Small Luxury Hotels of the World (SLH) has to offer discerning boutique hotel aficionados across the globe.

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Pricing for Profit: How to Set, Negotiate, and Succeed

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

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5 best upselling software for hotels | Mews Systems

MEWS

Hotel upsell software can help you manage the process of upselling. With upselling, hotels can generate additional revenue, while adding value to a traveler’s stay by encouraging guests to reserve a higher room category, purchase extra services, or add-ons. Personalizing the guest experience is getting more important every day. Only if you can offer an unforgettable stay with all the conveniences do you have a shot at return business and raving guests.

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Maybourne Hotel Group names chief operating officer

Boutique Hotel News

Worldwide: Owner-operator Maybourne Hotel Group has named Roland Fasel as the group’s chief operating officer, effective April 2023. Fasel brings almost 30 years of global experience with luxury hotel groups to his role with Maybourne Hotel Group. He joins from the Aman Collection , where Fasel held the same title of chief operating officer for the past six years.

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Three Blue Ducks announce new venue

Hospitality Magazine

New South Wales’ mid-north coast is the latest spot to get a taste of the Three Blue Ducks flair with the team taking over The Lodge Bellingen’s restaurant later this year. Chefs and owners Darren Robertson and Andy Allen will be sourcing their produce from local farmers to craft a breakfast, lunch, dinner and event offering. The local theme will continue through the drinks offering, showcasing NSW wines, beers and ciders alongside coffee from Sydney’s Single O.

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Marc Selinger takes charge of Meliá Chiang Mai

eHotelier

A seasoned professional with substantial hospitality experience in Europe and Asia has been appointed general manager of Meliá Chiang Mai.

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Business Automation in Hospitality: A New World

Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.