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With travelers from every corner of the globe eager to explore new destinations and create lasting summertime memories, hoteliers have a unique opportunity to boost revenue, enhance guest satisfaction, and craft unforgettable experiences through strategic upselling. During this season, demand for accommodations escalates, providing hoteliers with the perfect window to implement creative upselling strategies.
There’s no question technology plays an integral role in the success of a hospitality business. From tailoring rosters and integrating POS with bespoke food delivery platforms to compliance management and everything in between, there is a lot to think about. But it’s important operators make the time to research the market and invest in platforms that make life easier — running a venue is stressful as it is, so why not streamline where you can?
Ice plays an indispensable role in the restaurant industry. Not merely a frozen necessity, quality ice is the hallmark of an establishment's commitment to excellence, hygiene, and customer satisfaction. However, the omnipresent challenge that frequently undermines this commitment is the insidious infiltration of mold in ice machines. Understanding the mechanisms of mold incursion and implementing preventative measures is not just advisable—it is imperative.
The shrimp are a symptom, not the root cause Blame private equity and a decade of mismanagement instead On May 20, after weeks of speculation and dozens of shuttered restaurants across the country, Red Lobster announced that it would file for Chapter 11 bankruptcy in an effort to save the flailing chain. As it closed locations, auctioned off its fryers and ovens , and faced an increasingly uncertain future, one popular theory quickly emerged: Red Lobster’s demise surely must be the result of all
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
Rowlee Wines in New South Wales’ Orange region have swung open the doors to its new restaurant and bar space. Located at the winery’s award-winning cellar door, Rowlee Dining & Bar features a 40-seat dining room, 20-seat lounge, 20-seat bar, and 20-seat verandah. The culinary offering is being curated by UK-born Head Chef Simon Furley who most recently comes from a position at Homage and Beechmont Estate in Queensland’s Scenic Rim.
What do today’s restaurant operators need to manage the challenging sales environment? A break. Specifically, a coffee break. More specifically, a specialty beverage break. That is, according to Revenue Management Solutions (RMS) recent survey, Tapping into Specialty Beverages to Maximize Restaurant Sales , which suggests that the coffee (or boba or smoothie or soda) break is a growing trend— and one that could significantly boost your restaurant’s revenue.
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What do today’s restaurant operators need to manage the challenging sales environment? A break. Specifically, a coffee break. More specifically, a specialty beverage break. That is, according to Revenue Management Solutions (RMS) recent survey, Tapping into Specialty Beverages to Maximize Restaurant Sales , which suggests that the coffee (or boba or smoothie or soda) break is a growing trend— and one that could significantly boost your restaurant’s revenue.
The salad plate at Hamburger America in NYC. | Photo illustration by Lille Allen; photo by Luke Fortney Why deli salad plates — simply, scoops of mayo-based salads served with pickles or cottage cheese — are the ideal meal There’s a certain holdover of spiral-bound cookbooks and mid-century tearooms that I’ve been craving lately, a dish that simultaneously appeals to my sense of nostalgia and the way I like to eat right now.
In recent years, the emergence of ‘wellness’ – a broader concept encompassing mental and physical wellbeing – has changed the way hotels sculpt their offerings to go far beyond the simple spa.
Chef and restaurateur Kylie Kwong has confirmed she will exit the restaurant business after 24 years with the closure of Lucky Kwong in June. The acclaimed culinary talent opened the South Eveleigh eatery in 2021 after closing Billy Kwong back in 2019, which she opened back in 2000 with the late Bill Granger. Kwong took to Instagram to announce the shock news, which has triggered an outpouring of support from her peers. “It has certainly been a colourful and life-changing few decades,̶
The past few years have been difficult for restaurants across the country as they have found themselves struggling to adjust to a new normal. Among the many pressures are rapidly rising credit card processing fees. Despite a recent settlement where the two largest card brands agreed to a modest cap of interchange fees for five years, processing fees show no signs of decreasing.
Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.
Let's take a closer look at how this hotel programs for the leisure, hybrid and group segments across its four signature restaurants and six M&E spaces.
It’s been a tough few months for Sydney restaurants, with another establishment set to shutter due to building works after three years in operation. Challis Avenue’s Bistrot 916 will close its doors at the end of this year due to the demolition and redevelopment of the corner block it resides in. Bistrot 916 was the first venue from Dan Pepperell, Michael Clift, and Andy Tyson, who have gone on to launch some of the city’s most acclaimed and popular venues including Pellegrino
The restaurant industry has dominated both the financial and front pages of late as Roark completed its acquisition of Subway and Red Lobster filed for bankruptcy. "This transaction reflects Subway's long-term growth potential, and the substantial value of our brand and our franchisees around the world," said John Chidsey, CEO of Subway, adding that there are no anticipated changes to the company's leadership team, strategic focus or operating plans.
Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.
By focusing on both the physical and digital aspects of renovation, your hotel can offer not just a stay but a distinct, luxurious experience that stands out in today’s competitive hospitality market.
Melbourne restaurateur Guy Grossi is bringing late-night bar Arlechin back to life. The 40-seater is set to relaunch this Friday in the CBD with former Lakehouse Daylesford talent Russell Branford as bar venue manager. Branford has worked closely with the Grossi family to revive Arlechin’s offering, which now has an Italian riff across the food and drink menus.
How can you keep customers returning to your restaurant when so many choices exist? This is one of the most prominent questions that restaurant owners face today. With so many options, staying fresh and agile is important. This stresses the need for customer retention programs. Today, customers find restaurant brands through influencers, social media, review sites, and multiple channels.
Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.
What do we mean by hotel operations? When we talk about hotel operations, we are referring to the whole process of how a hotel runs on a daily basis. In order for a hotel to be successful, all these moving parts must be closely coordinated, with optimal communication so that guests are ensured a top-notch experience.
Three years after TFE’s homegrown A by Adina made its debut in Australia, TFE Hotels has announced the premium brand will head offshore with the opening of A by Adina Vienna Danube in Austria in 2025. The international announcement comes as TFE’s Joint Venture Partner, TOGA Group, marks another A by Adina milestone closer to home, with NSW Government approval now confirmed for construction to commence on the 204-key A by Adina Sydney Central, which is part of Australia’s biggest innovation distr
Telina Menzies, group executive chef, Australian Venue Co. Competed: 2001–2003 My advice is to get involved and submerge yourself into everything the industry has to offer. You’ll make connections and relationships that will open plenty of doors to get you started. A light-hearted motto I like to still use is, “Fake it till you make it baby”. Because even if you don’t feel ready, it’s all about learning and experience — never let the fear of failure hold you back.
Organizational structures and job titles grow and evolve the same as every other facet of running a business and adapting to the times. Two decades ago, we may have written about the dawn of online room sales and how hotels would be wise to carve out a ‘social media manager’ role which was quite novel at the time. Today it’s all but anathema to not have a team member solely devoted to this area or specific responsibilities assigned to the marketing director, depending on the size of the company.
Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
In recent years, Malaysia has been making concerted efforts to promote sustainable tourism and protect its natural heritage. A significant move in this direction is the introduction of the " Lestary Fee " in Pahang. This article provides a comprehensive guide for hoteliers to understand what the Lestary Fee is, its implications, and how to manage it effectively.
First Hospitality, a national hotel operating, management, and development company, assumed management and operations of Hotel Ardent, Dayton, OH, Lively Hotel, Oklahoma City, OK, and opened Tempo by Hilton Louisville Downtown NuLu (May 1, 2024) bringing the number of lifestyle properties to 25+ in its overall portfolio of 70 hotels. First Hospitality is set to open and has assumed management of seven new restaurants, bringing the total number to 30+ restaurants in the portfolio, including its f
The World’s 50 Best Restaurants has released the 2024 extended list, with one Australian fine diner making the cut. Josh Niland’s Saint Peter has been ranked no.98, making its debut on the global platform. The Sydney restaurant is the first Australian establishment to feature on the list in two years, with Attica and Brae both ranking on the extended list back in 2021 and Gimlet in 2022.
Restaurant technology development has taken off at an unprecedented pace in the last five years. Technology companies touted everything from flashy robots to sophisticated operating systems as “the next big thing” in restaurants. However, rapid development also means growing pains. Which of these restaurant technology trends are living up to expectations, and which trends simply are not working?
Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.
Melaka, a city rich in history and cultural heritage, has implemented a Heritage Fee since 1st September 2017 to support the preservation and promotion of its unique legacy. As a hotelier in this iconic Malaysian city, it's crucial to understand the implications of this fee and how it impacts your operations and your guests. This guide will provide you with practical insights and tips on managing the Heritage Fee efficiently, ensuring compliance, and enhancing guest experience.
HBX Group, a leading TravelTech B2B ecosystem player, announced today that Chief Financial Officer Andrés García-Tenorio will leave his role and step away from the business over the next 12 months, following a planned succession process. The company has appointed Brendan Brennan, former CFO of ICON plc, as the new CFO, effective October 2024.
The Gambaro Group has announced it’ll join the line-up of hospitality venues set to open at The Star Brisbane with Black Hide Steak & Seafood By Gambaro. The 240-seat restaurant will be located on The Terrace and will be the largest venue in that space. The restaurant will be an expansion of The Gambaro’s Group Black Hide by Gambaro located at the Treasury Brisbane which will remain open until the new site launches.
Callaghan O’Hare/Bloomberg via Getty Images Whether rainbow-striped or pickle-topped, an ode to the icy refuge of Texas’s essential hot-weather treat It is, famously, hot in Texas. But you really can’t understand exactly how hot it is until it’s the dead of August, and the temperature has exceeded 100 degrees for 100 days in a row. It is a brutal, withering heat — one we can only expect to get worse.
Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.
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