eHotelier
APRIL 11, 2023
Make sure you utilise feedback, whether positive or negative, to improve your hotel and your online reputation Sometimes all it takes to change someone's mind about your hotel is a few well-thought-out words by a sympathetic and professional manager.
Hospitality Magazine
APRIL 12, 2023
My time at Bennelong is something I’ll be forever grateful for. Working so closely with Peter Gilmore at both Quay and Bennelong helped me to become the chef I am today. Peter’s ideas are so innovative and unique and he taught me to think differently and to push the limits of what I thought was possible. Rob Cockerill also taught me so much about leadership and how to maintain a consistent two-hat standard doing 180 covers a night.
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Soft Inn
APRIL 14, 2023
Google Analytics is now a preferred tool by businesses to analyze their data. It's used by millions of them today, including hoteliers. If you are one of them, you must understand how to get the most out of this tool.
Modern Restaurant Management
APRIL 12, 2023
There is a science to running a successful business. That idea holds true in the hospitality and food service industries where crucial business decisions are made every day. At the heart of this science is data. Tracked from numerous sources, thoughtful analysis of this data can be the key to prioritizing needs, driving growth and so on. Below, we’ll briefly go over the importance of collecting data and restaurant analytics and how it be used to improve efficiency and, in due course, boost
Speaker: Amanda Adams, Fractional CFO, CPA
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
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eHotelier
APRIL 10, 2023
Hotels can effectively grow revenue today through applying revenue management strategies to the practice of upselling. By analysing guest data, using dynamic pricing strategies, leveraging pricing psychology, personalizing offers, and providing staff with the right tools and training, hotels can improve overall business performance.
Hospitality Management Today brings together the best content for hospitality management professionals from the widest variety of industry thought leaders.
Soft Inn
APRIL 11, 2023
Prioritizing your guest's happiness and satisfaction is a must. But, how do we know they are satisfied with our service? How do we know we are successfully running our business? That is where feedback comes in.
Modern Restaurant Management
APRIL 10, 2023
The hospitality industry has until very recently been known to drag its feet when it comes to new technology. This partly results from a persistent and prevalent status quo bias that adapting to new tech is costly and tricky to implement. This was however, until COVID-19 changed everything. Cloud-based technology has been leading the tide of change over the last couple of years.
eHotelier
APRIL 12, 2023
Approaching the daily operations of a sales and marketing department with a coaching mindset will allow the hotel to establish procedures, align behaviour and drive performance continually.
Hospitality Magazine
APRIL 10, 2023
One of the world’s most iconic and awarded culinary figures is coming to Sydney this May. Gordon Ramsay will bring his three-Michelin star establishment Restaurant Gordon Ramsay to Sydney’s Aria for a three-night residency, marking the first time the fine diner will leave London. Matt Moran and Ramsay are long-time friends, with the 25-plus year friendship culminating in one of the biggest food events the city has ever seen.
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Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.
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Soft Inn
APRIL 12, 2023
In today's digital age, having secure and convenient payment gateways are essential for businesses of all sizes, especially hotels. Previously, I wrote about What is Payment Gateway together with the list of the top leading payment gateway in Sout East Asia. So in this article, I will be sharing how implementing secure payment gateways can boost your hotel business and increase customer satisfaction.
Modern Restaurant Management
APRIL 11, 2023
As restaurants work overtime to deal with soaring costs, ongoing labor shortages and growing economic uncertainty, many are pushing the limits of what used to be their competitive space to extend their brand and get in front of new potential customers. Who among us hasn’t ordered food through a convenient mobile application, with menu choices ranging from not just quick-serve or fast-casual restaurants, but convenience stores as well?
eHotelier
APRIL 13, 2023
The best approach is not just about secure IT systems - it’s a holistic approach involving people, processes and technology across the whole organisation.
Hotel Business
APRIL 11, 2023
A record number of loyalty program members should help hotel brands lower their customer acquisition costs, increase direct-to-consumer engagement and offset any occupancy shortfalls during an economic downturn, according to CBRE. Direct access to a base of loyal customers is a benefit to owning and operating a branded hotel. Loyalty members can help drive occupancy during off-peak periods or weaker economic conditions.
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Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.
Hospitality Net
APRIL 11, 2023
IHG® Hotels & Resorts, one of the world’s leading hotel companies, has signed a management agreement with Nepal based Shangri-La Hotel & Resort Group to develop four new hotels in - InterContinental Kathmandu Lazimpat, Hotel Indigo Pokhara Gharipatan, InterContinental Resort Pokhara Begnas Lake, and InterContinental Resort Chitwan, Meghauli. The signing will see IHG add close to 500 rooms to its portfolio in Nepal, and debut two of its global brands, InterContinental and Hotel Indigo in the mark
Modern Restaurant Management
APRIL 12, 2023
To learn more about the current state of restaurant investing, Modern Restaurant Management (MRM) magazine spoke with Uday Ahuja, Chief Investment Officer at RSE Ventures, who played a key role in investing and identifying/growing scalable consumer brands restaurant concepts including Momofuku, Milk Bar, Fuku, Bluestone Lane, and Magnolia Bakery. During the pandemic he helped advise Milk Bar CEO Christina Tosi’s shift from retail to ecomm—resulting in the launch of Milk Bar’s r
eHotelier
APRIL 12, 2023
Procaccianti Companies, one of the nation's premier real estate investment and services firms, today announced the acquisition of the Newport Beach Hotel & Suites.
Hotel Business
APRIL 11, 2023
Vision Hospitality Group , a hotel developer and culture-focused operator, has added Patrick O’Neil as its new COO. As COO of Vision, O’Neil provides strategic, process and cultural leadership for the company’s 1200-plus associates across a current portfolio of 42 hotels. He most recently was with Peachtree Hotel Group which included roles as president of asset management and president of Peachtree Hospitality Management.
Speaker: Joe Sharpe and James Carlson
Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.
Lodging Magazine
APRIL 10, 2023
MCLEAN, Virginia—Officials of She Has a Deal announced the five finalist teams of the Early Career track selected to advance to the final round of SHaDPitch 2023. The annual hotel investment pitch competition allows teams of early career women to compete for the prize of $50,000 of equity in SHaD’s Prosperity Fund I, following the conclusion of a virtual, preliminary round of pitching.
Modern Restaurant Management
APRIL 13, 2023
Matt Ogle, the AP and Vendor Manager for Montana Brands Management (MTB) , a fast-growing Taco Bell franchisee in Western Montana, is responsible for all accounts payables and vendor management for 12 Taco Bell stores and the management entity. This is how they made the investment to automate their AP system. The initiative to automate our AP process was really kick-started during Covid.
eHotelier
APRIL 9, 2023
Hotels that adopt sustainable practices not only reduce their impact on the environment but also enhance the guest experience and improve their reputation.
Hotel Business
APRIL 11, 2023
Procaccianti Companies, a real estate investment and services firm, has acquired the Newport Beach Hotel & Suites. The Newport Beach Hotels & Suites consists of two buildings, the historic property built in 1940 and the suite property built in 2008. The property features a rooftop deck, swimming pool and a day spa. This acquisition also includes an additional parcel of land, allowing for further potential development opportunities.
Speaker: Igli Laci, Strategic Finance Leader
In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a
Lodging Magazine
APRIL 10, 2023
While a full slate of educational sessions and robust trade show are a major part of the draw of the upcoming AAHOACON ’23, there’s plenty to look forward to in terms of entertainment options as well, according to AAHOA (Asian American Hotel Owners Association) President/CEO Laura Lee Blake. Blake highlighted this year’s Welcome Reception, which will take place tomorrow night at the Los Angeles Coliseum.
Revfine
APRIL 8, 2023
The guest experience continues to be one of the main concerns for hoteliers. How do you improve it when the guests’ expectations are constantly changing? In this article, you’ll find six tips to avoid common mistakes that can destroy your guest experience. Guest Needs Are Constantly Evolving The times when all that cared was the The post 6 Hotel Mistakes That Destroy Your Guest Experience appeared first on Revfine.com.
EATER
APRIL 13, 2023
I thought we were cool, Resy! | Shutterstock I need the reservation app to embrace the exclamation point! Resy is a fact of my life at this point. Most restaurants I go to use the service , even those at which you don’t typically need a reservation. But in a post-lockdown dining world I’ve found myself more reliant on reservations than ever, whether that’s because restaurants are keeping shorter hours or just because I like the security of knowing I won’t have to wait.
Hotel Business
APRIL 11, 2023
By Danielle Harvey Once considered the budget-friendly options for travelers, the rising costs and unexpected fees associated with vacation rental sites like Airbnb and Vrbo have pushed travelers away—and now they’re returning to hotels. For travel and hospitality brands, now’s the time to take advantage and enhance the customer’s experience, both in person and digitally, to lock in the loyalty of travelers seeking places to stay.
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Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.
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