Sat.Apr 08, 2023 - Fri.Apr 14, 2023

article thumbnail

Assessing the new standards in hospitality

MEWS

Listening to all of the inspiring speakers at Unfold 2023 really got me thinking about the future of hospitality. One thing that has become obvious to me is that we are entering into a new era where all companies will become tech companies.

130
130
article thumbnail

Manage negative guest reviews with the 4 Rs

eHotelier

Make sure you utilise feedback, whether positive or negative, to improve your hotel and your online reputation Sometimes all it takes to change someone's mind about your hotel is a few well-thought-out words by a sympathetic and professional manager.

325
325
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Inside the mind of one of the country’s most talented pastry chefs: Rhiann Mead

Hospitality Magazine

My time at Bennelong is something I’ll be forever grateful for. Working so closely with Peter Gilmore at both Quay and Bennelong helped me to become the chef I am today. Peter’s ideas are so innovative and unique and he taught me to think differently and to push the limits of what I thought was possible. Rob Cockerill also taught me so much about leadership and how to maintain a consistent two-hat standard doing 180 covers a night.

article thumbnail

Hoteliers Guide to Google Analytics

Soft Inn

Google Analytics is now a preferred tool by businesses to analyze their data. It's used by millions of them today, including hoteliers. If you are one of them, you must understand how to get the most out of this tool.

246
246
article thumbnail

What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

article thumbnail

Track These Restaurant Analytics (Infographic)

Modern Restaurant Management

There is a science to running a successful business. That idea holds true in the hospitality and food service industries where crucial business decisions are made every day. At the heart of this science is data. Tracked from numerous sources, thoughtful analysis of this data can be the key to prioritizing needs, driving growth and so on. Below, we’ll briefly go over the importance of collecting data and restaurant analytics and how it be used to improve efficiency and, in due course, boost

article thumbnail

Upselling strategies to grow revenue and improve business performance

eHotelier

Hotels can effectively grow revenue today through applying revenue management strategies to the practice of upselling. By analysing guest data, using dynamic pricing strategies, leveraging pricing psychology, personalizing offers, and providing staff with the right tools and training, hotels can improve overall business performance.

Pricing 299

More Trending

article thumbnail

Hoteliers Guide to Collect Feedback from Guests

Soft Inn

Prioritizing your guest's happiness and satisfaction is a must. But, how do we know they are satisfied with our service? How do we know we are successfully running our business? That is where feedback comes in.

246
246
article thumbnail

Recipe for Success – How Technology Is Revolutionizing the Restaurant Industry

Modern Restaurant Management

The hospitality industry has until very recently been known to drag its feet when it comes to new technology. This partly results from a persistent and prevalent status quo bias that adapting to new tech is costly and tricky to implement. This was however, until COVID-19 changed everything. Cloud-based technology has been leading the tide of change over the last couple of years.

article thumbnail

Data protection and cybercrime: the big risks facing hotels in 2023

eHotelier

The best approach is not just about secure IT systems - it’s a holistic approach involving people, processes and technology across the whole organisation.

277
277
article thumbnail

Gordon Ramsay takes over Aria in Sydney this May

Hospitality Magazine

One of the world’s most iconic and awarded culinary figures is coming to Sydney this May. Gordon Ramsay will bring his three-Michelin star establishment Restaurant Gordon Ramsay to Sydney’s Aria for a three-night residency, marking the first time the fine diner will leave London. Matt Moran and Ramsay are long-time friends, with the 25-plus year friendship culminating in one of the biggest food events the city has ever seen.

Magazine 246
article thumbnail

Navigating Payroll Compliance: Future-Proofing Payroll in an Evolving Regulatory Landscape

Speaker: Jennifer Hill

Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.

article thumbnail

Secure Payment Gateways for Hotel Direct Bookings

Soft Inn

In today's digital age, having secure and convenient payment gateways are essential for businesses of all sizes, especially hotels. Previously, I wrote about What is Payment Gateway together with the list of the top leading payment gateway in Sout East Asia. So in this article, I will be sharing how implementing secure payment gateways can boost your hotel business and increase customer satisfaction.

Book 246
article thumbnail

Need to Reach New Customers? Step Outside the Box

Modern Restaurant Management

As restaurants work overtime to deal with soaring costs, ongoing labor shortages and growing economic uncertainty, many are pushing the limits of what used to be their competitive space to extend their brand and get in front of new potential customers. Who among us hasn’t ordered food through a convenient mobile application, with menu choices ranging from not just quick-serve or fast-casual restaurants, but convenience stores as well?

article thumbnail

A coaching approach to sales leadership in hospitality

eHotelier

Approaching the daily operations of a sales and marketing department with a coaching mindset will allow the hotel to establish procedures, align behaviour and drive performance continually.

Marketing 259
article thumbnail

Ennismore partners with Cain International to expand Delano

Boutique Hotel News

Worldwide: Lifestyle hospitality company Ennismore has partnered with privately held investment firm Cain International to drive the global expansion of the Delano hotel brand. Cain will acquire a minority stake in Delano, and in partnership with Ennismore will support the brand’s global growth. The current expansion pipeline includes properties in Seoul, Istanbul, and Cartagena, with several more under negotiation.

article thumbnail

Food & Beverage Industry Report 2024

Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

article thumbnail

Why Mews acquired Hotello, by Richard Valtr

MEWS

I speak on behalf of every Mewser when I say how excited we are to welcome Hotello into the Mews fold.

130
130
article thumbnail

What’s the Restaurant Investment Forecast?

Modern Restaurant Management

To learn more about the current state of restaurant investing, Modern Restaurant Management (MRM) magazine spoke with Uday Ahuja, Chief Investment Officer at RSE Ventures, who played a key role in investing and identifying/growing scalable consumer brands restaurant concepts including Momofuku, Milk Bar, Fuku, Bluestone Lane, and Magnolia Bakery. During the pandemic he helped advise Milk Bar CEO Christina Tosi’s shift from retail to ecomm—resulting in the launch of Milk Bar’s r

article thumbnail

Sustainable hospitality: Meeting the needs of today’s eco-conscious traveler

eHotelier

Hotels that adopt sustainable practices not only reduce their impact on the environment but also enhance the guest experience and improve their reputation.

246
246
article thumbnail

Conrad Washington DC appoints general manager

Boutique Hotel News

US: The luxury 360-room hotel Conrad Washington DC has appointed Adam Heffron as general manager. Heffron joins the property from the Conrad Los Angeles hotel, which made its debut in downtown Los Angeles last year. Here he led the pre-opening and opening team for the brand’s flagship property in California. Prior to this, Heffron held a variety of senior leadership roles with Hilton , including general manager of the Waldorf Astoria Park City and hotel manager of the Conrad New York Downtown.

Marketing 147
article thumbnail

Why Every Small Business Needs an HCM Solution: A Comprehensive Guide

Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

article thumbnail

Public hospitality group relaunches Lady Hampshire in Camperdown

Hospitality Magazine

Sydney-based hospitality group Public has given new life to iconic Inner West pub the Lady Hampshire. The group, which has made a big impact on the landscape with venues including Oxford House, The Strand Hotel and The Norfolk, has reinstated the Lady’s live music focus and revitalised the food offering with the appointment of Brendan King as head chef.

Magazine 130
article thumbnail

A Case Study for Automating the AP Process

Modern Restaurant Management

Matt Ogle, the AP and Vendor Manager for Montana Brands Management (MTB) , a fast-growing Taco Bell franchisee in Western Montana, is responsible for all accounts payables and vendor management for 12 Taco Bell stores and the management entity. This is how they made the investment to automate their AP system. The initiative to automate our AP process was really kick-started during Covid.

article thumbnail

Procaccianti Companies acquires newport Beach Hotel and Suites

eHotelier

Procaccianti Companies, one of the nation's premier real estate investment and services firms, today announced the acquisition of the Newport Beach Hotel & Suites.

241
241
article thumbnail

Thynk raises $13 million Series A

Boutique Hotel News

Belgium: Hotel sales and operations platform Thynk has completed a $13 million Series A funding round led by European venture capitalist firm Singular. Thynk is a cloud-based technology platform which provides hotels with tools to support sales, event management, guest communication and data insights. The Series A funding will fuel Thynk’s research and development efforts as well as its global expansion.

article thumbnail

Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

article thumbnail

The Sydney bar making drinks with the most-wasted food items

Hospitality Magazine

Matt Whiley’s Re- in Sydney’s South Eveleigh have unveiled their new drinks offering giving a second life to commonly wasted food items. The Re- team has created a list of 100 pantry staples from the 10 most-wasted food items which now feature across their drinks list. Some of the items on the top ten list include: bread, dairy, bananas, rice, chicken and eggs, leafy greens, apples, tomatoes, seafood shells and root vegetables. “For this menu, we’ve turned each of the worldR

Magazine 130
article thumbnail

Top 7 hotel payment processing trends | Mews Systems

MEWS

As technology evolves and the hospitality industry becomes more competitive, it’s important to understand future trends in hotel payment processing technology. Staying on top of the trends helps your hotel to live up to guest expectations. It also drives convenience through a smooth payment journey.

130
130
article thumbnail

IHG strengthens presence in Nepal with four new luxury and lifestyle signings

eHotelier

IHG® Hotels & Resorts, one of the world’s leading hotel companies, has signed a management agreement with Nepal based Shangri-La Hotel & Resort Group to develop four new hotels in - InterContinental Kathmandu Lazimpat, Hotel Indigo Pokhara Gharipatan, InterContinental Resort Pokhara Begnas Lake, and InterContinental Resort Chitwan, Meghauli.

Marketing 130
article thumbnail

Ruby Hotels launches Tats and Tequila UK recruitment event

Boutique Hotel News

UK: Ruby Hotels is hosting a Tats and Tequila recruitment event ahead of the opening of Ruby Zoe in London’s Notting Hill this summer. In partnership with Velvet Underground Tattoo , Ruby Hotels is holding a recruitment event at Ruby Lucy in Waterloo, London on Friday 21 April, from 2-7pm. Interested individuals must bring a CV. The top 10 contenders for positions at Ruby Zoe will be offered a free tattoo on the spot.

Events 130
article thumbnail

Best Practices to Streamline Compensation Management: A Foundation for Growth

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

article thumbnail

Beverley rooftop bar opens in South Yarra

Hospitality Magazine

There’s a new addition to the bar scene in inner-city Melbourne, and this one is located 24 levels above ground on top of Goldfields House. Beverly is the work of Cameron Northway (Rocker, LOTI, Sweet & Chilli), who has teamed up with Marco Gattino and Lachlan Thomas for the launch of the venue which features 270-degree views covering the Yarra River to Port Melbourne Bay.

Magazine 130
article thumbnail

How to do Night Audit at a hotel with a Hotelogix cloud Hotel PMS

Hotelogix

The post <strong>How to do Night Audit at a hotel with a Hotelogix cloud Hotel PMS</strong> appeared first on Hotelogix.

article thumbnail

Akaryn Hotel Group opens Aleenta Retreat Chiang Mai, Thailand

eHotelier

Today marks the official opening of Aleenta Retreat Chiang Mai in northern Thailand. This is the third property under the Aleenta brand from Thailand-based luxury boutique hotel specialist AKARYN Hotel Group. Offering 44 rooms and suites, a restaurant, bar, spa and wellness center featuring tailor-made wellness programs and retreats, the resort manifests AKARYN Hotel Group’s ongoing dedication to providing authentic, premium, sustainable experiences.

130
130
article thumbnail

Waldorf Astoria Orlando to undergo full renovation

Boutique Hotel News

US: The 502-room hotel Waldorf Astoria Orlando is set to undergo a multi-phase renovation beginning this month, with the completed project to debut in December 2023. The property-wide redesign will include all bedrooms and suites, the lobby space, select food and beverage venues, the spa, and the 18-hole golf course. It follows the recent renovation of the hotel’s meeting and event spaces last year.

Events 130
article thumbnail

Business Automation in Hospitality: A New World

Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.