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By focusing on driving direct bookings, you can boost your revenue, strengthen your relationship with guests, and maintain full control over their experience.
The spirits tax in Australia has now risen to $103.89, making it the world’s third highest as consumers and businesses struggle in the midst of the cost-of-living crisis. The tax has risen by more than 20 per cent since the onset of the pandemic and has been increased 75 times since Paul Keating introduced automatic indexation in his first Budget as Treasurer in 1983.
Why are guest activities important at your hotel? Guest activities are crucial because they set your hotel apart from the competition and enhance guest satisfaction by offering more ways to enjoy their stay. Over time, they also increase the average daily spend by encouraging guests to spend more within the hotel rather than seeking activities elsewhere.
In my previous blog, I shared about Malaysia E-Invoicing: What Hoteliers Need to Know about this significant update. With the introduction of this system in August 2024, businesses, including hotels, must now issue and manage invoices electronically in three different phases. But how does this shift affect internal operations, especially regarding staff handling hotel bookings and seeking reimbursements?
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
Savvy travelers can avoid the pitfalls of overcrowded hotspots by traveling during shoulder-seasons, staying overnight and discovering destination dupes.
The Fair Work Ombudsman has secured record penalties against the former operators of several Sushi Bay outlets in New South Wales, Darwin, and Canberra. Ex-operator Yi Jeong ‘Rebecca’ Shin is the sole owner and director of Sushi Bay Pty Ltd (in liq), Sushi Bay ACT Pty Ltd (in liq), Auskobay Pty Ltd (in liq), and Auskoja Pty Ltd (in liq), which is where the contraventions took place. 163 staff were deliberately underpaid more than $650,000, many of whom were Korean nationals on studen
Sixty-nine percent of consumers would dine out more often if it were more enjoyable, and that number goes up to 78 percent for adults under the age of 35, according to a report from ChangeUp. The experience agency, who designed new restaurant prototypes for clients such as Burger King, Panda Express and Panera Bread, surveyed consumers to gain a better understanding of the current customer journey and what guests value most about the restaurant experience, particularly at casual dining and fast
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Sixty-nine percent of consumers would dine out more often if it were more enjoyable, and that number goes up to 78 percent for adults under the age of 35, according to a report from ChangeUp. The experience agency, who designed new restaurant prototypes for clients such as Burger King, Panda Express and Panera Bread, surveyed consumers to gain a better understanding of the current customer journey and what guests value most about the restaurant experience, particularly at casual dining and fast
What is a hotel budget? A hotel budget is essentially your financial roadmap, aligning with your hotel’s strategic goals to guide how you’ll spend and generate money throughout a specific period (typically a fiscal year). It’s not just a tool for the finance department; it influences decision-making across all levels of your operation and determines how resources are allocated during the budgeted timeframe.
The future of hotel bookings is not just about being online; it’s about being intelligently and engagingly present, guiding each visitor towards becoming a guest.
Of all the costs your restaurants generate, your food is one of the largest. The cost of the food you serve can be affected by so many different outside influences, some of them more obvious, like the rise and fall of fuel costs or the effects of good or bad weather. Others are less so, like the sudden pop-culture status of a particular food (think avocados, bubble tea, or cupcakes).
A former employee filed a class-action lawsuit against Panera, following a data breach earlier this year. The suit claims that Panera is to blame for the breach, which exposed employees’ personal information, including Social Security numbers. Panera contacted affected employees and is providing a one-year membership in a program that provides credit monitoring, identity detection and resolution of identity theft.
Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.
In the ever-evolving landscape of the hospitality industry, the concept of luxury has transcended opulence and exclusivity to encompass convenience, personalization, and seamless experiences.
Hackers in hospitality Lately, the hospitality industry has seen a worrying uptick in cyberattacks. In fact, according to the 2023 Hospitality Threat Landscape report by Trustwave, a staggering 31% of hospitality organizations reported a data breach last year. In 2024, we wouldn’t be surprised if that number is even higher.
Right now, many restaurants are benefitting from promoting a value-proposition message, but what happens after those end? How can they convert those guests into loyal diners? That's where old-fashioned consistent marketing efforts comes into play. "It’s important to think long term," HungerRush's SVP of Marketing Shannon Chirone told Modern Restaurant Management (MRM) magazine. "Cutting a marketing budget creates a ripple effect that may not be felt until months down th
Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.
Photo illustration by Lille Allen Eater staffers show their devotion to these regional American dishes — from lobster rolls to disco fries to green chile cheeseburgers Everyone has a certain devotion to regional dishes, especially those from where we grew up, or from the cities we eventually make our home. They can remind us of our childhood or be linked to a particular sense of place, and often remain intertwined with our own sense of self.
¿Qué es el video marketing para hoteles? El video marketing para un hotel es una estrategia de comunicación y promoción que utiliza contenido audiovisual para atraer, informar y convencer a potenciales clientes.
Latino small business owners, particularly in the restaurant industry, are emerging as one of the most dynamic and rapidly expanding business owners across the US. In fact, according to our Verizon Business Latino Small Business Survey , 78 percent of the Latino businesses surveyed stated that their businesses are in a better place today than a year ago, and an even greater percentage (88 percent) believe their business will be in a better place a year from now.
Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.
Building on the brand’s legacy of wonderful hospitality, guests of Marriott Cancun, An All-Inclusive Resort will step into a world of unparalleled hospitality and enriching experiences.
Melbourne cocktail bar and club hybrid Pawn & Co has made its mark in Brisbane with the opening of its first interstate location. Occupying the former Laruche Bar and Supper Club in Fortitude Valley, the 500sqm establishment has been given a $4m makeover, combining the unique elements of a late-night cocktail bar, a pawnshop and a perfumery. Co-Founders Josh Lefers and Stephen Wools, who recently launched the immersive Ballers Clubhouse in Adelaide, hope to create a first-of-its-kind, immers
The rise of RevPAM The podcast covered plenty of fertile ground, and we didn’t want any non-German speakers to miss out. So here are the top six takeaways from their insightful conversation, handily translated into English.
Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
By incorporating wellness elements into your hotel's offerings, you can attract a broader range of guests, command premium rates, and increase overall profitability.
Sydney-based coffee roastery Single O has continued to expand in Japan, opening the doors to a new takeaway-only coffee bar in Shibuya today. It’s been a jam-packed few months for the coffee experts, which has seen the launch of a new café in Brisbane’s Newstead as well as the Ryogoku Roastworks in Japan. “We’re excited to open our first Single O location in West Tokyo, and push the envelope with our most compact store yet,” says CEO Mike Brabant. “Our new coffee ba
Moving from merely managing hotel revenue to maximizing profit is a critical transformation that ensures your property's long-term success. This shift requires a comprehensive approach integrating cost control, strategic marketing, and top-notch guest services. Here's a detailed guide on transforming your hotel's revenue management to focus on profit maximization.
Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.
Part wine fair and part “full cultural freakout” Swillfest is taking over Le Foote in The Rocks on 21 September. The one-of-a-kind event is brought to you by Sydney-based hospitality group Swillhouse, with the first 200 tickets now on sale. Tickets are priced at $69 a pop , which grants guests access to some of the world’s best and rarest wines as well as the producers themselves.
For reference, the Mille Club denotes those hotels that offer accommodations at or above $1,000 per night (hence the word Mille, Italian for thousand), a segment that’s growing rapidly around the globe. With price points in this range and great nominal margins while at all, properties can use their imagination to reinforce their brand equity and enhance the guest’s product appreciation.
Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.
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