eHotelier

DECEMBER 1, 2022

Many hoteliers don’t fully understand the importance of pre-authorizations in their overall revenue management strategy, here's what you need to know.

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Hospitality Magazine

NOVEMBER 28, 2022

Sydneysiders are gearing up to welcome new food and beverage destination Sydney Place come March 2023. The Lendlease project will comprise Jacksons on George by Maurice Terzini and DTLE alongside a number of eat streets and laneways in Circular Quay. The offering will span all-day dining on Crane Lane, takeaway-centric venues on Rugby Place and small concepts on hidden alleyway Underwood Street.

Magazine 264

Magazine 264

Modern Restaurant Management

NOVEMBER 29, 2022

Here’s an important – but often overlooked – truth for the restaurant industry: To make your customers to feel valued and appreciated, you must get their orders right! All too often, restaurants are fumbling on that basic principle. Perhaps they’re understaffed and struggling to keep up with incoming orders. Or employees haven’t been properly (and regularly) trained.

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Training Communication Customer Service Accounting 225

InnQuest

NOVEMBER 30, 2022

The latest technological advancements are reshaping the travel and tourism industry globally at a rapid pace. Modern, tech-based solutions are facilitating businesses in the hospitality industry to streamline their operations, boost productivity and enhance the overall guest experience – all at a cost-effective rate. One such facet of business that has seen phenomenal growth in recent years is how payments are processed.

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Travel and Tourism Demo Pricing Accounting 217

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Accounting

eHotelier

NOVEMBER 30, 2022

A positive guest experience can result in glowing online reviews, return visits, and a brand reputation that contributes to ongoing growth.

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Communication Book 279

Boutique Hotel News

DECEMBER 2, 2022

US: ResortPass, which offers day access to luxury hotels and resorts, has raised $26 million in Series B funding and appointed Michael Wolf as CEO. The Series B funding was co-led by Declaration Partners and 14W, with existing lead investor CRV participating, along with new partners William Morris Endeavor, Gwyneth Paltrow, Jessica Alba and Brian Kelly (also known as The Points Guy).

Marketing 208

Marketing Book 208

Modern Restaurant Management

NOVEMBER 28, 2022

The post-pandemic restaurant industry has been continuously plagued by challenges. Between dining restrictions, inflation, and the ongoing labor shortage, many businesses have been forced to close their doors, change their operations, or otherwise look for alternative solutions. For many, that solution lies in technology such as self-service kiosks, QR codes, and online ordering.

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Budgeting Customer Service Communication Pricing 201

eHotelier

NOVEMBER 29, 2022

Each level of a hotel’s ownership and management has different needs from an RMS, it is important to understand their revenue management ‘wants’ and hear from them in their own words.

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Hotelogix

DECEMBER 1, 2022

Property Management 162

Property Management 162

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Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

Service Management

Boutique Hotel News

NOVEMBER 30, 2022

UAE: Kerzner International has announced the first SIRO hotel will launch in Dubai’s One Za’abeel development in Q4 2023. SIRO is an immersive lifestyle and fitness brand offering tailored programs and treatments developed by specialists in fitness, mental health, nutrition and sleep. British-Somali professional boxer Ramla Ali joins A.C. Milan and British Olympic swimmer Adam Peaty, who will each play a role in the development of SIRO.

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Presentation 147

Modern Restaurant Management

DECEMBER 2, 2022

Restaurant managers are always looking for new ways to make the day-to-day process of running their business easier. One way to do this is by utilizing performance management techniques when evaluating staff to identify who is performing well, who may need some help and those who need letting go. As a manager, hiring an employee doesn’t mean your job is over.

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Front of House Accounting Server Customer Service 189

eHotelier

NOVEMBER 27, 2022

There is an old saying that goes: feed man’s senses, and you will make them the happiest man alive. To make a good impression on your guests, focusing on satisfying their senses is an essential step to making your hotel unforgettable.

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Guest Satisfaction 278

CN Traveler

NOVEMBER 28, 2022

From the American West to vibrant islands in the Caribbean.

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Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

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Boutique Hotel News

NOVEMBER 29, 2022

UK: The Draycott Hotel in Chelsea, London, has been acquired by Cadogan to be operated by Iconic Luxury Hotels. Formerly owned by Draycott Holdings Ltd and managed by Mantis Collection, the property currently has 35 bedrooms and suites. The existing owners and management team will continue to operate the hotel until 5 January 2023, the its operation and staff will be transferred to Iconic Luxury Hotels (ILH).

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Modern Restaurant Management

DECEMBER 1, 2022

Thanks to the internet, including “The Ice Man” TikTok videos, most people know that restaurant ice makers can contain some nasty things. Though many folks still appreciate a cold beverage, knowledge of things lurking in ice makers has them inspecting the ice in their glass more closely. Business owners should take heed of consumers’ new, improved knowledge and work harder than ever to keep ice machines clean, safe, and sanitary.

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Maintenance Sanitation Presentation 180

eHotelier

NOVEMBER 28, 2022

Why is asking for customer feedback so important and how can it be done to enhance the customer journey? The findings of a recent research project answer these questions that are vital to the success of any business, especially one based on hedonic experiences like the hospitality sector.

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Cruise Hive

DECEMBER 2, 2022

After an extensive 3.5-year redevelopment project, Nassau's new cruise port is set to officially open at the end of May 2023. The post Nassau’s New $300 Million Cruise Port to Open May 2023 appeared first on Cruise Hive.

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Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

Presentation

Boutique Hotel News

DECEMBER 2, 2022

UK: Luxury lifestyle brand Dakota Hotels has selected Shiji to power the group’s point-of-sale (POS) and property management system (PMS) across its UK portfolio. Dakota Hotels has five properties across the UK with sites in Edinburgh, Glasgow, Leeds and Manchester. . Beginning January next year, the group will implement Shiji’s Infrasys (POS) and the Shiji Enterprise Platform (PMS) at all five properties to be completed by March 2023. .

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Property Management 130

Modern Restaurant Management

NOVEMBER 30, 2022

QR codes are an invention of the 1990s, a fad during the rise of smartphones and now one of the ultimate comebacks of the tech world. The quick response code, or QR code, hit the U.S. mainstream public in 2010 when smartphones solidified their fame and were beginning to launch QR code readers on their platforms. During this time, millions of Americans scanned these matrix barcodes on their mobile devices, as they were featured on business cards, billboards, trade show booths, movie posters, and

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Download Communication Information 180

eHotelier

DECEMBER 1, 2022

Mandarin Oriental Hotel Group has announced today that it will manage a luxury hotel in Kuwait, projected to open in 2028. The hotel will be located in the heart of the financial district of Kuwait City and will bring a new standard of luxury and elegance to the destination.

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Cruise Hive

NOVEMBER 29, 2022

Carnival Cruise Line guests will once again be able to pre-purchase bottles of liquor, but with more limits and not on every cruise. The post Carnival Cruise Line Reverses Unpopular Pre-Cruise Decision appeared first on Cruise Hive.

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Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

Pricing

MEWS

DECEMBER 1, 2022

Mews is a remote-friendly company. In other words, you don’t have to live close to one of our offices – or any office at all – in order to work for us. This is the story of Guillermo, who swapped his life in the city to live amongst the beautiful but remote mountains of Catalonia.

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Boutique Hotel News

DECEMBER 1, 2022

Worldwide: Sarah Doyle has been appointed vice president, global brand leader at Design Hotels , overseeing more than 300 properties. Doyle joins most recently from Bacardi, Europe where she served as vice president of marketing. Prior to this, she held senior positions at MSC Cruises and spent four yeas at W Hotels Worldwide working as the group’s global brand director. .

Marketing 130

Marketing 130

eHotelier

DECEMBER 1, 2022

Pioneer of PXMS technology for hotels, resorts and casinos continues to expand its executive team in preparation for nonstop growth and success.

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Hospitality Magazine

NOVEMBER 30, 2022

Shannon Martinez has announced that she will be helming Ovolo’s vegan restaurant Alibi Bar & Dining in Sydney’s Woolloomooloo. The plant-based chef will make her mark in the city for the first time, leading the venue’s new culinary direction when it launches next year with a revised fit out. “I’m thrilled to be part of Alibi’s new direction.

Magazine 130

Magazine 130

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Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

Guest Satisfaction