Sat.Nov 26, 2022 - Fri.Dec 02, 2022

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In their own words: Understanding different hotel stakeholders’ revenue management needs

eHotelier

Each level of a hotel’s ownership and management has different needs from an RMS, it is important to understand their revenue management ‘wants’ and hear from them in their own words.

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20 venues announced for new Sydney CBD dining precinct

Hospitality Magazine

Sydneysiders are gearing up to welcome new food and beverage destination Sydney Place come March 2023. The Lendlease project will comprise Jacksons on George by Maurice Terzini and DTLE alongside a number of eat streets and laneways in Circular Quay. The offering will span all-day dining on Crane Lane, takeaway-centric venues on Rugby Place and small concepts on hidden alleyway Underwood Street.

Magazine 264
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Introducing our latest payment processing solution – roomMaster Payments

InnQuest

The latest technological advancements are reshaping the travel and tourism industry globally at a rapid pace. Modern, tech-based solutions are facilitating businesses in the hospitality industry to streamline their operations, boost productivity and enhance the overall guest experience – all at a cost-effective rate. One such facet of business that has seen phenomenal growth in recent years is how payments are processed.

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ResortPass raises $26m, appoints CEO

Boutique Hotel News

US: ResortPass, which offers day access to luxury hotels and resorts, has raised $26 million in Series B funding and appointed Michael Wolf as CEO. The Series B funding was co-led by Declaration Partners and 14W, with existing lead investor CRV participating, along with new partners William Morris Endeavor, Gwyneth Paltrow, Jessica Alba and Brian Kelly (also known as The Points Guy).

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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The first impression counts: What to do to improve guest satisfaction

eHotelier

There is an old saying that goes: feed man’s senses, and you will make them the happiest man alive. To make a good impression on your guests, focusing on satisfying their senses is an essential step to making your hotel unforgettable.

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Why Your Restaurant Should Prioritize Order Accuracy

Modern Restaurant Management

Here’s an important – but often overlooked – truth for the restaurant industry: To make your customers to feel valued and appreciated, you must get their orders right! All too often, restaurants are fumbling on that basic principle. Perhaps they’re understaffed and struggling to keep up with incoming orders. Or employees haven’t been properly (and regularly) trained.

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SIRO One Za’abeel to launch in Dubai next year

Boutique Hotel News

UAE: Kerzner International has announced the first SIRO hotel will launch in Dubai’s One Za’abeel development in Q4 2023. SIRO is an immersive lifestyle and fitness brand offering tailored programs and treatments developed by specialists in fitness, mental health, nutrition and sleep. British-Somali professional boxer Ramla Ali joins A.C. Milan and British Olympic swimmer Adam Peaty, who will each play a role in the development of SIRO.

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How hotels can skip OTA pre-authorizations and go direct

eHotelier

Many hoteliers don’t fully understand the importance of pre-authorizations in their overall revenue management strategy, here's what you need to know.

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Why Your Restaurant Name Matters (+103 Awesome Examples)

7 Shifts

Table of Contents. Why your restaurant name matters. 103 Restaurant Name Ideas. Other resources for starting a restaurant. Why Your Restaurant Name Matters. There is no question that two keys to success in the restaurant business are excellent food and great service. The team you put together and the experience you provide to your guests has to be top—notch.

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Food & Beverage Industry Report 2024

Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

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Why Restaurants Should Prioritize Technology In 2023 Budgets

Modern Restaurant Management

The post-pandemic restaurant industry has been continuously plagued by challenges. Between dining restrictions, inflation, and the ongoing labor shortage, many businesses have been forced to close their doors, change their operations, or otherwise look for alternative solutions. For many, that solution lies in technology such as self-service kiosks, QR codes, and online ordering.

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Cadogan acquires The Draycott Hotel

Boutique Hotel News

UK: The Draycott Hotel in Chelsea, London, has been acquired by Cadogan to be operated by Iconic Luxury Hotels. Formerly owned by Draycott Holdings Ltd and managed by Mantis Collection, the property currently has 35 bedrooms and suites. The existing owners and management team will continue to operate the hotel until 5 January 2023, the its operation and staff will be transferred to Iconic Luxury Hotels (ILH).

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Customer feedback on hospitality experiences: 5 best practices

eHotelier

Why is asking for customer feedback so important and how can it be done to enhance the customer journey? The findings of a recent research project answer these questions that are vital to the success of any business, especially one based on hedonic experiences like the hospitality sector.

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Nassau’s New $300 Million Cruise Port to Open May 2023

Cruise Hive

After an extensive 3.5-year redevelopment project, Nassau's new cruise port is set to officially open at the end of May 2023. The post Nassau’s New $300 Million Cruise Port to Open May 2023 appeared first on Cruise Hive.

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Why Every Small Business Needs an HCM Solution: A Comprehensive Guide

Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

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Restaurant Staff Performance Management Techniques

Modern Restaurant Management

Restaurant managers are always looking for new ways to make the day-to-day process of running their business easier. One way to do this is by utilizing performance management techniques when evaluating staff to identify who is performing well, who may need some help and those who need letting go. As a manager, hiring an employee doesn’t mean your job is over.

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Dakota Hotels selects Shiji to power UK portfolio

Boutique Hotel News

UK: Luxury lifestyle brand Dakota Hotels has selected Shiji to power the group’s point-of-sale (POS) and property management system (PMS) across its UK portfolio. Dakota Hotels has five properties across the UK with sites in Edinburgh, Glasgow, Leeds and Manchester. . Beginning January next year, the group will implement Shiji’s Infrasys (POS) and the Shiji Enterprise Platform (PMS) at all five properties to be completed by March 2023. .

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Increase your hotel’s revenue by focusing on guest experience

eHotelier

A positive guest experience can result in glowing online reviews, return visits, and a brand reputation that contributes to ongoing growth.

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Carnival Cruise Line Reverses Unpopular Pre-Cruise Decision

Cruise Hive

Carnival Cruise Line guests will once again be able to pre-purchase bottles of liquor, but with more limits and not on every cruise. The post Carnival Cruise Line Reverses Unpopular Pre-Cruise Decision appeared first on Cruise Hive.

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Best Practices to Streamline Compensation Management: A Foundation for Growth

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

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Preventing an Ice Maker Takeover

Modern Restaurant Management

Thanks to the internet, including “The Ice Man” TikTok videos, most people know that restaurant ice makers can contain some nasty things. Though many folks still appreciate a cold beverage, knowledge of things lurking in ice makers has them inspecting the ice in their glass more closely. Business owners should take heed of consumers’ new, improved knowledge and work harder than ever to keep ice machines clean, safe, and sanitary.

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SureStay Hotel Group Surpasses 400 Properties Worldwide

Lodging Magazine

PHOENIX—BWH Hotel Group announced that SureStay Hotel Group has surpassed 400 properties around the world with 250 hotels now open in North America. In the premium economy segment, SureStay Hotel Group is expanding its presence across markets and offers a selection of hotels with different features and amenities. Launched six years ago, SureStay Hotel Group has remained a fast-growing brand that offers travelers consistent levels of comfort, cleanliness, and service. “Economy hotel develop

Magazine 123
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Mandarin Oriental announces a new luxury hotel project in Kuwait

eHotelier

Mandarin Oriental Hotel Group has announced today that it will manage a luxury hotel in Kuwait, projected to open in 2028. The hotel will be located in the heart of the financial district of Kuwait City and will bring a new standard of luxury and elegance to the destination.

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Holland America Line Sees Record-Breaking Black Friday Bookings

Cruise Hive

Holland America Line has surpassed 2019 booking records by a wide margin with recent holiday sales, especially for one amazing destination. The post Holland America Line Sees Record-Breaking Black Friday Bookings appeared first on Cruise Hive.

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Pricing for Profit: How to Set, Negotiate, and Succeed

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

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MRM EXCLUSIVE: QR Codes – How to Use Them Responsibly in Hospitality

Modern Restaurant Management

QR codes are an invention of the 1990s, a fad during the rise of smartphones and now one of the ultimate comebacks of the tech world. The quick response code, or QR code, hit the U.S. mainstream public in 2010 when smartphones solidified their fame and were beginning to launch QR code readers on their platforms. During this time, millions of Americans scanned these matrix barcodes on their mobile devices, as they were featured on business cards, billboards, trade show booths, movie posters, and

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Hyatt Announces Plans to Acquire Dream Hotel Group

Lodging Magazine

CHICAGO—Hyatt and Dream Hotel Group announced an agreement for a Hyatt affiliate to acquire Dream Hotel Group’s lifestyle hotel brand and management platform including the Dream Hotels, The Chatwal Hotels, and Unscripted Hotels brands, with properties in hotel markets across the Americas, Europe, and Asia. The acquisition will include a portfolio of 12 managed or franchised lifestyle hotels, with another 24 signed long-term management agreements for hotels expected to open in the future.

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Accor and Avis extend partnership across Australia and New Zealand

eHotelier

Accor, Australia and New Zealand’s largest hotel operator, has extended its partnership with Avis car rentals across Australia and New Zealand, allowing members of Accor to feel more rewarded when booking car rentals.

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Lifeboat Mishap on Royal Caribbean Cruise Ship

Cruise Hive

A startling incident was captured from Royal Caribbean's Quantum of the Seas, when a lifeboat does what no cruise passenger ever wants to see. The post Lifeboat Mishap on Royal Caribbean Cruise Ship appeared first on Cruise Hive.

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Business Automation in Hospitality: A New World

Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.