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A comprehensive guide to hotel mobile marketing: Part 2 - Insights Mobile marketing is not just a trend but a necessity. To succeed, optimize your web presence, engage guests on social platforms, and safeguard data.
Maybe Sammy co-founder and former creative director Andrea Gualdi has been appointed as Merivale’s new group beverage manager. In the role, Gualdi will oversee the development and execution of beverage offerings across Merivale’s 90+ venues that range from bars, restaurants, event spaces, and nightclubs. “Merivale’s commitment to pushing the boundaries in hospitality aligns perfectly with my own passion for creating unique and memorable drinks,” says Gualdi.
The hospitality sector relies on people more than technology to deliver a positive guest experience and set the standards of service. With almost 10 percent of the world’s total gross domestic product (GDP) and employing over 255 million people, it is no surprise that the travel and tourism industry is one of the most important sectors to drive employment.
It’s a trend well-known to restaurant operators, and yet each year brings the same scramble: young people who provided a ready supply of flexible labor over the summer simultaneously change their patterns – resigning to focus on school, moving back to college, or limiting their availability to accommodate other activities. In 2021, for example , 36.6 percent of teens 16-19 had jobs during the summer, dropping to 30.5 percent during the school year.
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
The former operators of Upper East Side Bondi in Sydney have been hit with penalties totalling $164,635 for workplace breaches described as “extensive and deliberate” The Fair Work Ombudsman began investigating Upper East Side Bondi Pty Ltd years ago, issuing two compliance notices to the company and its director Julia Rose Gelonese in 2020 requiring the business to back-pay eight staff.
There’s a general tendency for people to really dig into their professional community when they want to learn and improve. I notice this a lot particularly in the content design community. People love to discuss voice and tone, title case vs sentence case, and so many other styling preferences, but this really does have its limits.
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Hospitality Management Today brings together the best content for hospitality management professionals from the widest variety of industry thought leaders.
There’s a general tendency for people to really dig into their professional community when they want to learn and improve. I notice this a lot particularly in the content design community. People love to discuss voice and tone, title case vs sentence case, and so many other styling preferences, but this really does have its limits.
As a restaurant owner, you’ll know just how powerful word-of-mouth can be. All it takes is one negative review or piece of criticism, and instantly, potential might customers turn away from your business and toward a competitor. After all, when it comes to choosing where to eat, we tend to prioritise the opinions and experiences of others over most other factors – it’s no wonder influencers have become such a powerful tool for restaurants in boosting their bookings.
There is no definitive guide to social media marketing because social media is constantly evolving, but these tips can help you always stay ahead of the curve.
Melbourne fine diner Vue de monde is back after closing in July for a multimillion-dollar renovation. The restaurant, located on the 55th floor of a Rialto Tower in the CBD, has undergone a significant revamp covering the installation of a new kitchen; the relocation of Lui Bar; an updated private dining room, and revised interior furnishings. Led by Elenberg Fraser, the venue has been fitted out with hand-blown lights; shou sugi ban timber, a new pastry section in the kitchen, and kangaroo hide
Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.
If you’re looking to rank higher on Google and land in front of more customers, you’ve come to the right place. In this article, you’ll learn how to improve your restaurant’s online presence and how it will land you in front of thousands of hungry customers in your local area. The best part? It’s just four steps, and you don’t need an entire marketing team to do it.
Everyone is talking about guest loyalty and how it is key for any accommodation business. But how important it really is? And, is it something only certain areas of a hotel should care about?
Commonly referred to by many as the ‘darling’ of the hotel industry in recent years, the extended-stay segment has risen to new heights on the strength of widespread growth and stellar performance outpacing all other chain scales. Demand continues to grow at unprecedented levels for the segment, which was established some 30 years ago and has upped the ante for both large brand companies and owner/operators looking for increased profitability.
Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.
According to the National Floor Safety Institute (NFSI), more than three million food service employees and one million guests are injured as a result of slip-and-fall accidents annually. The industry spends more than an established $2B for slip and fall-related injuries, and this number is rising by 10 percent each year, according to an NFSI study.
Find the strategies, tools, and best practices that empower hotels to engage and convert guests effectively through mobile channels, from mobile apps to SMS marketing, ultimately driving bookings and enhancing guest experiences.
Hotel security technology is something all hoteliers should be aware of. There are many ways to streamline hotel security systems – your goal is to offer the best protection to your guests. We’ll look at the latest technologies improving hotel security and how they can make a difference to the guest’s experience.
Lille Allen/Eater; Source: Getty Images The Kitchen Witch brings the ancient art of tyromancy — divination through cheese — to the modern day Throughout history, people have sought answers about the unknown. But predicting fates and futures hasn’t always been synonymous with tarot cards and oracles; sometimes, it comes down to what you eat or drink.
Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.
Each year, 48 million people get sick and 3,000 die from (preventable) foodborne illness in the United States. From mystery meat in chemical buckets and mouse prints in soda syrup to tears in a parking lot and threats of being shot, Francine L. Shaw's “ Who Watches the Kitchen ?” takes readers on a rollicking, astonishing journey through the hidden truths of the foodservice industry.
The commitment of the World Tourism Organization (UNWTO) to moving closer to its Members and being on the ground in every region has been further demonstrated through confirmed plans for two new Regional Offices.
In the past, we’ve looked at where some iconic hotels went wrong. We offered humble suggestions to the management at Hotel California , Club Tropicana and The Shining’s Overlook Hotel about how modern hotel technology could transform their operations and guest experience.
Getty Images No one expected the cult classic slapstick comedy to predict the future of AI, corporatization, and fair wages Like any ’90s kid who was allowed to spend countless hours in front of the television, I am a child of the Nickelodeon generation. And for all of the wacky cartoons and All That sketches and slime-drenched game shows , no cultural artifact from the network lingers in my imagination quite like Good Burger.
Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
Let’s face it, at some point during the cold and flu season, you’re at higher risk of having a sick employee working at your establishment. In fact, the CDC notes between nine and 41 million illnesses occur annually in the United States. As a restaurant owner, you want to be able to ensure your establishment can operate with healthy employees.
If the static brochure websites of yesteryear are like steam power, then machine learning deployments truly are the electricity upgrade your hotel needs for the decade ahead.
Solotel and Matt Moran have revealed Daniel Cooper as the new head chef at Chiswick Woollahra. Cooper comes from time spent across venues in the Hunter Valley and most recently as executive chef of St Kilda’s The Prince where he lead the team to a hat within two months of opening. “We couldn’t be more excited to welcome Daniel to the Chiswick family,” says Moran. “We couldn’t have found a better fit to lead Chiswick’s kitchen team.
Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.
Are you wondering what a hotel chatbot is and whether it’s suitable for your property? From answering questions to providing relevant information, this emerging technology is changing how hotels interact with guests. And they can do it 24/7.
In the hospitality industry, a hotel's success often hinges on the strength of its leadership team. This team's ability to effectively manage areas like human resources, finance, revenue management, marketing, and operations can make the difference between a thriving business and one that merely exists. Gauging the efficiency through baselining the team can be challenging without a systematic approach.
American fast-casual juice chain Jamba will open its first store in Australia, with plans to roll out several locations thereafter. Franchisee Newford QSR Group is behind the local launch, and has also brought other US concepts to Australia including Cinnabon in Queensland. Jamba’s first storefront will be in Melbourne Central and is slated to open between mid and late November, with a second location planned for the Sunshine Coast also due to open this month. “Jamba is a brand that&
So bright. | Shutterstock Sharp shadows and bright sun are the latest way food influencers are striving for relatability I tell myself it’s the lighting in my apartment that has kept me from becoming an Instagram cooking sensation. I have southern exposure, perfect for growing tomatoes on my slip of a balcony but not for any sort of windowsill photo shoot.
Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.
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