Sat.Aug 17, 2024 - Fri.Aug 23, 2024

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Leading change effectively – Insights from top hospitality leaders

eHotelier

Welcome to a collection of insights and learnings based on the lived experiences of some of the many hospitality managers encountered at EHL. Based on practicing a set of key principles and behaviors, becoming an effective change leader is a skill that develops over time. The need for constant change It has become almost commonplace.

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Victoria Cross venues now open above North Sydney Metro

Hospitality Magazine

The North Shore has had a serious boost to its food and beverage offering thanks to the opening of the Victoria Cross Metro station in North Sydney. The first retailers have now opened their doors above the station, with more venues to launch in the coming months as construction nears completion. Locals can now enjoy the food offerings of Marrickville Pork Roll, Mary’s, Dopa, Torotoro Ramen Bar, Two Good Co, and North Sandwiches, which have all made their way across the bridge for the firs

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Celebrating Culinary Traditions of Southern Appalachia

Modern Restaurant Management

Tupelo Honey Southern Kitchen & Bar released a micro documentary “A Journey Through Appalachia,” which celebrates the unique ingredients, techniques and culinary traditions of southern Appalachia. The video follows Tupelo Honey’s four-time James Beard Award semifinalist Executive Chef Eric Gabrynowicz on a week-long exploration of this rich food culture, “Appalachian culture has shaped our food in so many ways, and this is our way to pay homage to our roots,” sa

Book 189
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What is a Virtual Restaurant? And How to Start One

7 Shifts

What Is a Virtual Restaurant? A Ghost Restaurant take orders through online apps (like Uber Eats, Grubhub, and Skip the Dishes) and prepare food exclusively for pick-up, take-out and delivery customers. Virtual restaurant concepts only exist in apps, and use ‘ ghost kitchens ’ (aka ‘virtual kitchens’ or ‘dark kitchens’) to serve a virtual menu to virtual customers.

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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Robotics, hotels and storytelling

eHotelier

New research sheds light on how such service robots influence customers’ brand experience – a critical determinant of hotels’ growth and profitability in today’s highly competitive market.

Marketing 305

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Emotion-Based Ad Targeting in QSR Environment

Modern Restaurant Management

Artificial Intelligence is not normally associated with emotion, but PMG recently partnered with Wurl to use their AI-powered emotion targeting to align their clients' QSR ads with content that conveyed emotions related to hunger and cravings. The result: PMG found was a 40 percent increase in incremental store visits and 48 percent lift in incremental sales.

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Effective Communication For Restaurant Teams & Employees

7 Shifts

Communication is key in virtually every workplace, but this rings especially true in the restaurant industry. With the industry facing a 73% annual turnover rate and poor communication being the number one reason staff quit , there is a lot that effective team communication could do to improve the hospitality industry. Watch the video version of these 5 restaurant communication tips In order to build an effective work culture and a productive team, restaurant leaders need to communicate successf

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Understanding GDS: a comprehensive guide for hoteliers

eHotelier

This guide provides a solid foundation for understanding the role and importance of GDS in the hospitality industry. By focusing on these key aspects, hoteliers can better navigate the complexities of the market and position themselves for success.

Marketing 264
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Hills Collide opens in Adelaide Hills

Hospitality Magazine

Shane Ettridge and Mitchell Fitzpatrick have opened the doors on their new Adelaide Hills venue, Hills Collide. The duo founded their wine label of the same name in 2016, and it has grown steadily since. After hosting several popular events at other venues, Ettridge and Fitzpatrick say finding their own brick-and-mortar space was the natural next step in sharing winemaking and hospitality directly with their community.

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Food & Beverage Industry Report 2024

Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

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Alain.AI: Creating a Chef’s Digital Twin

Modern Restaurant Management

Alain Coumont founded Le Pain Quotidien focused on organic ingredients and the brand is now adding a new ingredient to the mix: artifical intelligence. Partnering with November Five, Le Pain Quotidien launched Alain.AI, a tool that can be called the world's first digital twin of a chef-founder and used to help with menu development, recipe standardization, and culinary innovation. "As a restaurant business, we use AI to go faster and to develop the business further," Annick Van Overs

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The Ultimate Guide to Restaurant Costs

7 Shifts

Opening a restaurant is a big challenge that requires a huge investment of time and money. But the challenges don’t stop there—once open you have to focus on improving processes, managing labor schedules, and controlling restaurant costs. Indeed, controlling restaurant costs is one of your biggest challenges. Not only do you have to manage many costs including, labor, equipment, and food—but you have to do it while dealing with inevitable price increases.

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Hotels can still benefit from Google Hotel Ads Pay Per Stay

eHotelier

Google Hotel Ads is a metasearch engine, or price comparison site, on which you can launch campaigns to convert ready-to-book travelers and drive direct bookings.

Book 264
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Delly’s Milton announces closure

Hospitality Magazine

The duo behind Small Town Provisions is closing its praised South Coast sandwich bar, Delly’s. The husband-and-wife team made the announcement on Instagram. “It is nearly 12 months to the day that we rolled the dice and made the decision to close Small Town Food + Wine and reopen with our little sandwich shop,” they wrote. “We are sad to say the puff has run out, we have given our all to hospitality and still bloody love it, but we are out of gas.

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Why Every Small Business Needs an HCM Solution: A Comprehensive Guide

Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

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Embracing Hyperlocal Ingredients: Transforming Menus and Communities

Modern Restaurant Management

Buying locally has been trending for quite a few years for several reasons. People have become increasingly aware of climate change and the importance of ethical sourcing. Consumers want to support their communities, and do so by attending and buying from family owned businesses, art fairs, and local brands. Their desire to shop local has extended to farmers markets and the food industry.

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Owning a Bar: Everything You Need to Know

7 Shifts

Opening and owning a bar is one of those unique life experiences; you have no idea what it will be like until you actually go for it. And while it can be enjoyable, rewarding, and, yes—even profitable, it also requires long hours and hard work. In this guide, we're covering everything you need to know about owning a bar to prepare as well as you can for the big opening day.

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Do’s and don’ts for guest communication in a multi-property hotel

eHotelier

Having multiple properties doesn't just mean big hotel groups. Even if your accommodation brand has only two locations, then it can already be considered multi-property and communication can become difficult to manage.

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Circl Wine House launches with a jaw-dropping wine list

Hospitality Magazine

A staggering 1,500 wines and over 150 by-the-glass options spearhead the menu at Melbourne’s Circl Wine House. The newly opened wine bar and restaurant is an exciting addition to the city’s already competitive sommelier landscape. The Melbourne CBD venue sits just off Little Bourke Street in Punch Lane, in the former Bar Saracen venue. It was developed by a group of wine-loving friends who wished to encourage a culture of accessibility and discovery around wines.

Magazine 245
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Best Practices to Streamline Compensation Management: A Foundation for Growth

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

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Shining a light on the missing menopause market

Smart Brief Hospitality

Menopause is not just another life stage; it is a profound transition marked by physical shifts, emotional complexities and neglected wellness needs. Williams (Parallel Path) Why does this matter now more than ever? Generation X and millennial women are reaching this milestone with a collective sense of frustration and confusion. They’re questioning why menopause – a natural journey affecting millions – has been sidelined in discussions, solutions and support.

Marketing 107
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Controversial Chef Eric Rivera Arrested in North Carolina on Domestic Abuse Charges

EATER

The Raleigh chef was held on $7,000 bond in the Wake County Detention Center

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How EAST Hotels defines a new luxury hotel category

eHotelier

The progressive luxury trend presents a bright future for the entire industry because it shows that there are many different travelers who all want different things – alternatives for alternative thinkers, if you will.

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Food delivery report shows late-night orders are booming

Hospitality Magazine

DoorDash has released new data from its annual Online Ordering Trends Report , with the results showing some interesting trends when it comes to ordering habits, peak times, and convenience. The 2024 year-end report was compiled from consumer surveys as well as aggregated DoorDash data, with the new information confirming ongoing growth across the online ordering sector despite the cost-of-living pressures many are currently facing. 68 per cent of customers are ordering food delivery the same or

Pricing 242
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Pricing for Profit: How to Set, Negotiate, and Succeed

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

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Optimizing Hotel Performance by Season in Malaysia: A Guide for Hoteliers

Soft Inn

When it comes to hotel performance in Malaysia, it is crucial to consider the impact of the country's tropical climate. Malaysia experiences hot and humid weather year-round, and this plays a significant role in shaping the travel seasons. In this blog, we will explore the nuances of hotel performance across different seasons in Malaysia, offering insights on how hoteliers can leverage seasonal trends to their advantage.

Blog 130
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Meet the Best New Bartenders of 2024

EATER

The Best New Bartenders of 2024: These 10 talented individuals represent the future of bartending and the drinks industry.

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Inside an urban cenote-inspired luxury boutique hotel in the heart of Mexico City

eHotelier

Mexico City is known for its abundance of fascinating architecture with styles ranging from classic and colonial to Art Deco, modern and contemporary – a la renowned architects like Juan O’Gorman, Luis Barragán, Felix Candela and David Chipperfield – however the recent opening of the city’s hottest new luxury property, Hotel Volga, is bringing intriguing new design style and refreshed excitement to the Cuauhtémoc neighborhood.

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Changes to workplace laws start on 26 August

Hospitality Magazine

Changes to workplace laws will come into effect on 26 August as part of the Closing Loopholes reforms. The reforms include changes to how casual work is defined , new independent contractor rules , the right to disconnect , and new minimum standards and protections for “employee-like workers” in the gig economy and select industries. The Fair Work Ombudsman is set to release additional information and resources on 26 August, but here’s what we know so far.

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Business Automation in Hospitality: A New World

Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.