Sat.Mar 30, 2024 - Fri.Apr 05, 2024

article thumbnail

Maintainability vs sustainability: Finding the common ground in property management

eHotelier

Juggling maintenance and sustainability in a property is a balancing act between deciding what level of maintenance we want to achieve and can afford and ensuring that the property runs as efficiently as possible without compromising on service or standards.

article thumbnail

Lessons in building better hotel tech products

MEWS

Part 1: Solo, Duo, Trio Aylin and I work together in the Connectivity tribe at Mews, where our primary focus is the connectivity of our hospitality platform. This enables hoteliers to connect their crucial external systems, such as processing reservations through connections to CRS, OTAs, etc., and manage their business from a single unified platform.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Alejandro Saravia’s Morena arrives in Martin Place

Hospitality Magazine

Martin Place has a new addition to its dining landscape with the launch of Alejandro Saravia’s Morena. The restaurant opens its doors on 15 April, and is the first Sydney location for the Farmer’s Daughters chef. While the Saravia is renowned for his hyper-local approach to cooking, Morena is an homage to his Latin American background, with dishes inspired by the cuisines of Peru, Colombia, Venezuela, Brazil, and Argentina.

Book 246
article thumbnail

Understanding the Restaurant Cybersecurity Threat Landscape

Modern Restaurant Management

Cyber risks have been around for a long time, but that doesn’t mean they’re static. Attacks are growing more sophisticated and more expensive. The average cost of a data breach in 2023 was almost $4.5 million, a figure that’s more than 15% higher than just three years prior. Statista’s market insights forecast the global cost of cybercrime will increase from $9.22T in 2024 to $13.82T in 2028.

article thumbnail

Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

article thumbnail

In the tenches: Insights from hospitality law expert

eHotelier

Members of the steering committee for Female Founders in Hospitality and the Academy of Hospitality Industry Attorneys talk about the practice of law, specifically in the hospitality sector.

278
278

More Trending

article thumbnail

Australia’s best Sydney Rock oysters revealed

Hospitality Magazine

The Royal Agricultural Society of New South Wales has named Tathra Oysters as the producers of the best Sydney Rocks over the Easter long weekend. The South Coast producers were just one of 30 entries in the competition, including four entries in the Boutique Class, which is a new addition to the program The judging panel consisted of seafood expert John Susman and Restaurateur Martin Bosley, former Rockpool Chef Corey Costelloe as well as fellow aquaculture judges from Fish Butchery and The Apo

article thumbnail

Optimizing Your Restaurant Merch Game

Modern Restaurant Management

Merch might a somewhat newer term in a restaurant owner's lexicon, but having a focused merchandising effort can connect a person to a brand as well as be a great way to build awareness and put buts in seats. While someone might want to express their admiration by wearing or displaying brand merch, it's important for those brands to create products that will not simply collect dust in a corner.

Marketing 202
article thumbnail

10 Creative Ways Hotels Can Boost Revenue Through Upselling

eHotelier

In the competitive landscape of the hospitality industry, hoteliers are constantly exploring innovative ways to increase revenue and enhance the guest experience. Upselling presents a lucrative opportunity for hotels to maximize their profits while providing added value to guests. By implementing creative upselling strategies, hotels can drive additional revenue streams and foster guest loyalty.

article thumbnail

How did the cost of food delivery get so high?

EATER

Food delivery apps have recently added new fees in response to minimum pay rules in New York City and Seattle. | Getty Images/iStockphoto As delivery discourse rages, don’t forget the middlemen: apps like UberEats, DoorDash, and Grubhub. No one is happy about the delivery apps. Not the customers, who feel gouged by an avalanche of fees. Not restaurants, who feel gut-punched by the commission apps take from them.

Pricing 145
article thumbnail

Food & Beverage Industry Report 2024

Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

article thumbnail

Nobu Matsuhisa to tour Australian venues next month

Hospitality Magazine

The culinary talent behind famed Nobu restaurants will be visiting his Australian venues across Sydney, Melbourne, and Perth next month. Matsuhisa is set to visit his Nobu restaurants at Crown Sydney, Crown Melbourne, and Crown Perth to work hands-on with chefs on dishes and menu design. “I can’t wait to return to Australia. It is a place very close to my heart and I love visiting my team and local suppliers,” says Matsuhisa. “The Australian dining scene and hospitality industr

Events 189
article thumbnail

Roadmap to Sustainability

Modern Restaurant Management

There is not one simple thing a company can do to be more sustainable–there are dozens that need to done every day, but they are doable. That's one of takeaways in You Can't Market Manure at Lunchtime: And Other Lessons from the Food Industry for Creating a More Sustainable Company by Maisie Ganzler, chief strategy and brand officer of Bon Appétit Management Company.

Book 196
article thumbnail

Hotel Revenue Managers talk trends and challenges for 2024

eHotelier

Here's what revenue leaders from around the world think are the trends and challenges for 2024.

225
225
article thumbnail

Why Are Restaurant Water Glasses So Small?

EATER

This glass is too small. | Getty Images Tables are tiny and so are the glasses One question I often find myself mulling over while dining out is: When did the water glasses get so tiny? That gives way to other thoughts. Am I just uncontrollably, and perhaps worryingly, thirsty? Is the guidance that I drink eight glasses a day indeed bogus ? Am I not supposed to drink this much water with a meal?

Server 143
article thumbnail

Why Every Small Business Needs an HCM Solution: A Comprehensive Guide

Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

article thumbnail

Build A Better Menu: Solving the Profit vs. Price Puzzle

Lodging Magazine

A strategically designed menu has an enormous impact on customer choice and your bottom line. Menus created with top food choices in mind will encourage the customer to explore their options and pick something they might not normally choose. If implemented correctly, this will have a positive effect on your profits. Explore the art and science of menu engineering.

Pricing 130
article thumbnail

Catering to Families: The Untapped Potential in the Restaurant Industry

Modern Restaurant Management

As the restaurant industry faces multifaceted challenges, ranging from new minimum wage laws to reputational hurdles, a new hero has emerged: families with children. Despite a general decline in dining frequency, families have shown resilience and an increased appetite for dining out, according to Revenue Management Solutions' Q1 Consumer Survey, “ Dining Dynamics in 2024: The Shifting Landscape of Consumer Tastes.” The survey's insights offer a glimmer of hope for an industr

Catering 194
article thumbnail

Evian Resort: five-star Hôtel Royal unveils its evian® SPA, the first in Europe

eHotelier

The Hôtel Royal, a gem nestled amidst the surrounding nature, celebrates the completion of a year of transformation of its spa, inaugurating a new space dedicated to an all-round wellness experience: evian® SPA.

130
130
article thumbnail

The Who’s Who of Beer Cool

EATER

The best craft beer breweries in 2024, from a minimalist operation serving lagers to the brewers making IPAs that spotlight regional flavors.

140
140
article thumbnail

Best Practices to Streamline Compensation Management: A Foundation for Growth

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

article thumbnail

Unlocking Advantage & Disadvantage: Hotel Kiosk Experience

Soft Inn

I n today’s fast-paced world, technology has revolutionized various industries, including hospitality. Delays in hotel check-ins can significantly impact guest satisfaction, with even a 5-minute delay reducing it by 50%. Long queues at hotel front desks during check-ins are now a thing of the past, thanks to the self-check-in hotel kiosks. In this article, we'll delve into the advantages and disadvantages of hotel kiosks and how they're reshaping the hospitality landscape.

article thumbnail

How to Make Your Restaurant a Solo Dining Destination

Modern Restaurant Management

We’re seeing more and more of it: people at our restaurants choosing to sit by themselves and have their meal alone. It’s been identified as an emerging dining trend – with a 2020 study by NPD Research Group finding single diners have increased their share of U.S. restaurant visits to a record 35 percent. This shift in consumer behavior underscores the need for restaurants to cater to this growing customer demographic.

Catering 164
article thumbnail

Holland America Line teams up with Audible to offer a virtual book club allowing guests to stay connected to the brand on board and ashore

eHotelier

Holland America Line is working with Audible, a leading creator and provider of premium audio storytelling, as the first cruise line to offer a co-branded book club with celebrated authors across different genres. The alliance also includes curated destination-focused collections—accessed via an extended Audible free trial—as well as free in-stateroom Audible content available to all guests.

Book 130
article thumbnail

California’s New $20 Fast-Food Worker Minimum Wage, Explained

EATER

Allen J.

140
140
article thumbnail

Pricing for Profit: How to Set, Negotiate, and Succeed

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

article thumbnail

What is hotel revenue management and why is it important?

MEWS

What is revenue management? Revenue management is a business technique that optimizes inventory and maximizes profits. Its parameters evolve over time with advancements in artificial intelligence, automation, and industry-leading tools, but its core principles remain consistent.

130
130
article thumbnail

Industry reacts to China’s removal of wine tariffs

Hospitality Magazine

Winemakers and associations across Australia have welcomed the news that China has agreed to lift its restrictive tariffs on Australian wine. Last week the Chinese Ministry of Commerce said that the tariffs, which were imposed in 2020 and devastated a $1.2bn industry for Australian winemakers, would be removed as of Friday, 29 March 2024. Australian Grape & Wine Chief Executive Lee McLean described the move as a very important decision for the Australian wine industry, adding: “It reflects t

Marketing 130
article thumbnail

Hilton named no. 1 best company to work for in the US

eHotelier

Hilton has once again been recognized for its award-winning workplace culture. Today, Great Place to Work and Fortune named Hilton No. 1 on the 100 Best Companies to Work For in the U.S. list, marking its ninth consecutive placement on the prestigious list and sixth consecutive year in the top 10. Today’s recognition follows the company’s ranking as the No. 1 World’s Best Workplace and makes Hilton the only hospitality company to have earned the top spot on these prestigious lists.

130
130
article thumbnail

Should Momofuku Own the Term ‘Chili Crunch’?

EATER

Jars of Homiah and Momofuku chili crunches alongside other popular chile crisp brands. | Louiie Victa How the company acquired the “chile crunch” trademark to begin with — and why it’s sending cease-and-desist letters to small businesses using both spellings of the phrase Chile crisp — an infused chile oil condiment layered with crispy fried ingredients, with roots in Asian cuisines — is beloved across cultures, inspiring dozens of entrepreneurs to launch their own brands and at least one standa

article thumbnail

Business Automation in Hospitality: A New World

Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.