Sat.Mar 05, 2022 - Fri.Mar 11, 2022

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Three Types of Bad Reviews and How to Respond to Them

Modern Restaurant Management

Bad reviews can come from anywhere and stay on the internet for thousands of potential customers to see. Some reviews point out small, one-off incidents and others touch on systematic problems. To help ease some of the frustration that follows receiving a negative review, look at it this way. All negative reviews hold valuable information about how your restaurant can improve.

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Does Your Restaurant Website Need a Boost? 7 Design Ideas

Restaurant Engine

After a couple of years, it’s often time to give your website a boost. Your restaurant has a certain ambiance and vibe. From your theme to the layout of your tables, the design of your restaurant, and your lighting, your brick-and-mortar restaurant tells your customers what they can expect when they dine with you. The sights and smells of your food entice them and provide your diners with a feeling they can only get when they eat in your restaurant.

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Why Bootleg Moe’s Taverns Are All Over Latin America

EATER

Taberna de Moe in San Cristobal de las Casas, Mexico | Tamlin Magee. Homer Simpson drinks here. So do countless “Simpsons” fans across Latin America. On the outskirts of Cuenca, Ecuador, bar hoppers might accidentally wander from the Andes right into Los Simpson. On one side of the road, Springfield is spelled out, Hollywood sign-style, above illustrations of Chief Wiggum arresting Bart, Kearney, and Dolph for vandalism.

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The Top 24 Restaurant Management Apps for Owners and Operators

7 Shifts

Restaurant technology has revolutionized the way that restaurants are managed - replacing arduous and tedious task management with efficiency, automation, and clarity. The best restaurant management apps allow you to run your business from anywhere, provide you with valuable insights, empower your team , and let you focus on creating the very best experience for your guests.

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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Private Equity in 2022

Modern Restaurant Management

For much of last year, private-equity groups didn’t participate in too many deals. They were still building an understanding of the post-pandemic economy and valuations, making it difficult to evaluate investment opportunities. Adding to direct pandemic-related concerns were the inflation of two of the industry’s largest costs: labor — up 13 percent over the past year — and supply chain costs, up more than 11 percent.

More Trending

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The Empty Politics of Stoli’s Name Change

EATER

Say goodbye to these. | Shutterstock. Will the few people dumping out their bottles of Stoli stop now that it’s ditched the “-chnaya”? On Friday, the makers of Stolichnaya vodka announced that it would no longer be called Stolichnaya vodka. Instead, the brand will be known as Stoli, making official the nickname consumers have been using for years, and changing the name from an actual Russian word (“Stolichnaya” translates roughly to “metropolitan”) to one that doesn’t mean anything.

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VIDEO: PhocusWire Flash - Crisis In Ukraine

PhocusWire

Executives from the World Travel & Tourism Council, Tripadvisor and Road.travel join PhocusWire for a discussion of the war in Ukraine and its implications from both a humanitarian and economic perspective.

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Tips For Restaurants to Reduce Food Waste and Save Significant Money

Modern Restaurant Management

The restaurant industry loses an astounding $162 billion each year in food waste. This is due, in large part, to overbuying, overproduction, and spoilage, which could be significantly reduced with smarter systems in place. All restaurants should proactively work to reduce food waste, which will also help you save money, increase profits, spotlight your commitment to sustainability, and help the environment.

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How Can A Cloud POS Software Augment Your Guest Experience?

The Restaurant Times

Poor customer service almost always results in bad comments from your customers. Even if your cuisine is delicious and the atmosphere is perfect, if your service fails to fulfil your clients’ needs, they will probably never return. To solve this problem, you need to switch to cloud services. Let’s talk about different ways in which a cloud POS can help in enhancing your customer experience and increasing the footfall of your restaurant business. 5 Ways To Enhance Guest Experience Wit

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Food & Beverage Industry Report 2024

Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

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The Ultimate Guide to Aperitifs

EATER

From bittersweet to botanical, there’s an appetite-stimulating aperitif out there for everyone in this growing category Humans are creatures of habit, and that’s especially true when it comes to our drinking rituals. We drink coffee for its ability to wake us up, herbal tea for relaxation, and wine to pair with food. But to stimulate the appetite before a meal, there’s one drink category most Americans tend to forget about: the aperitif.

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WebInTravel and Phocuswright unite for global startup pitch

PhocusWire

This combined effort is the next evolution of a relentless, ongoing 25-year search for startups that disrupt, innovate and propel the travel industry forward.

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The Digital Foodie: Top Trends That Will Drive 2022 Restaurant Marketing

Modern Restaurant Management

As the COVID-19 pandemic continues to throw curve balls, the restaurant business is getting knocked back down just as it was starting to recover. In particular, supply chain disruptions and staffing shortages – whether due to resignations or illness – are forcing quick service and fast casual restaurants to adapt quickly to changing conditions.

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Why You Need A Restaurant Operation Manual In 2022

The Restaurant Times

The restaurant industry in the UK as well as across the globe has taken a severe hit due to COVID-19. The sheer level of chaos that had followed the outbreak of the virus has left a large number of restaurateurs feeling exhausted and overwhelmed. Now is the time for the industry players to come up with a plan to settle down the disorderliness triggered by the pandemic, which is where the restaurant operation manual comes in.

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Why Every Small Business Needs an HCM Solution: A Comprehensive Guide

Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

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America’s Priciest Sushi Bar Now Costs (at Least) $1,000 Per Person

EATER

Masa. [link].

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Sounding Off: Business travel needs a lot of stars to align right now

PhocusWire

A swift resolution to the Ukraine crisis will be extremely welcome from a humanitarian perspective, most importantly, but a prolonged conflict will not be what a recovering industry - especially corporate travel - needs.

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Why Restaurants Are Switching to Intelligent Packaging

Modern Restaurant Management

We've all ordered our favorite food online at least once from a local restaurant, and it was cold when it arrived at our doorstep. Events like this not only ruined our entire eating experience, but also prevented us from ordering food from this restaurant for a while. Restaurant owners are trying to solve this problem by choosing the right packaging option.

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Top Ways To Hire And Retain Restaurant Staff

The Restaurant Times

The restaurant business is experiencing a labour shortage, which the pandemic has exacerbated. Employees are resigning in droves, causing the “Great Resignation” and making it difficult for businesses to retain talent. The COVID-19 pandemic is the most commonly credited, even though several others. Indeed, the virus has drastically altered the workplace, and restaurants must adapt or risk losing their businesses.

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Best Practices to Streamline Compensation Management: A Foundation for Growth

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

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How America’s Coffee Got Bad — and Then Got Great

EATER

Solepsizm /Shutterstock. Beloved by Americans, coffee had to go through a lot of stages before becoming the industry it is today Despite coffee beans growing largely outside the U.S., coffee has been embraced as America’s unofficial national beverage since as far back as the Civil War, when it was a staple of soldiers’ rations. While different regions around the world have had their own ways of making coffee palatable (mostly with spices and sugar) for centuries, it wasn’t until the mid-1800s th

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In The Big Chair - Michele Fitzpatrick of Eviivo

PhocusWire

Since 2012, Michele Fitzpatrick has been CEO of U.K.-based Eviivo, which provides a cloud-based booking and property management platform.

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Restaurants Coping with Inflation

Modern Restaurant Management

Inflation is making restaurant owners, chefs and managers get even more creative to keep costs reasonable while still providing guests with stellar experiences. NORMS Restaurants, a Southern California staple for more than 72 years, was challenged with remaining true to their brand and provide guests with a value proposition. Execs did not want to pass the burden of increased costs onto guests, who were accustomed to large portions with quality ingredients.

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How To Streamline Restaurant Manager Duties In The UAE

The Restaurant Times

If your head chef is responsible for managing the kitchen and producing great food, the restaurant manager is accountable for the smooth functioning of the establishment and many other duties. This role comes with multiple responsibilities, and it is often difficult to find someone who can do it all and yet keep a smile on their face. . Along with the general administration of the staff, managing internal operations, being the POC between the customer and the staff, it is also important to have

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Pricing for Profit: How to Set, Negotiate, and Succeed

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

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The Return of SXSW Has Austin Restaurants Cautiously Hopeful, but Ready

EATER

Photo credit should read Robert MacPherson/AFP via Getty Images. [link].

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OTA Insight buys Transparent in bid to cover full accommodation sector

PhocusWire

The combination of the two brands is being positioned as a way of giving hotels and rental properties the opportunity to access data and business intel on their markets and competition.

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Creating a Celebrated Culture

Modern Restaurant Management

Call her a people person, if you will, but Christie Schatz’s desire to connect with others runs far deeper. So much so that she’s made it her career’s work: as Chief Talent Officer at Sonny’s BBQ, Schatz is ever-passionate about coaching and developing talent and, most importantly, creating a positive career experience for the barbecue brand’s thousands of employees. “I’ve loved every minute of it,” Schatz says with a smile one recent afternoon. &#

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What is Franchise Development and Why Should I Consider It?

MBB Hospitality

When you have a business your goal is to have maximum growth each year. You want your business to be profitable and have room to improve. When you are at a standstill with your business and are looking for new ways to help it grow, it may be time to think about franchising it. What Is Franchise Development? Franchise development is a way to expand your business into new markets.

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Business Automation in Hospitality: A New World

Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.