Sat.Jun 17, 2023 - Fri.Jun 23, 2023

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Insightful Solutions to Reservation No-Shows

Horizon Hospitality

If you work in the restaurant industry, we don’t need to tell you how irritating, and usually financially detrimental, reservation no-shows are. It can throw operations out of balance and often creates staff resentment toward diners. While there is no one-size-fits-all solution, there are several ways you can control the rising rate of reservation no-shows.

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Unleashing profit potential through innovative packages

eHotelier

If a hotel puts more effort into designing packages using the four Ps (Product, Price, Promotion, and Place), the chances are much higher that the package will become a sales success.

Pricing 263
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5 Easy Steps To Create Listing on Airbnb

Soft Inn

Have an extra property that you don't know how to make use of? Well, listing them on Airbnb might be the answer for you. Airbnb is the top site for you to rent out properties and gain income. With the many Airbnb users, it would be a waste of opportunity if you don't take it.

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Bentley Group announces contemporary Asian restaurant

Hospitality Magazine

The Bentley Group has announced it will open a second Sydney restaurant this year, and this time, Brent Savage and Nick Hildebrandt are exploring the cuisines of China, Korea, and Japan. King Clarence is slated to launch in October with a 100-seat industrial-esque dining room, a kitchen decked out with a custom BBQ and grill, and a central seafood tank.

Magazine 246
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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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How to Build Social Proof for Your Restaurant Business

Modern Restaurant Management

The restaurant industry has generally seen an increase in online orders since the start of the pandemic. Although this is a welcome development, it also means more competition. It means more restaurant businesses now have an online presence. So, how do you attract more customers to your restaurant in the competitive market? One way to do this is by building social proof.

Marketing 203

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Great Wolf Resorts Partners with APS to Modernize Reservations Technology

Hospitality Net

Great Wolf Resorts, North America’s largest family of indoor waterpark resorts, has selected Above Property Services (APS®) to modernize its technology across their 19 properties across the country. Great Wolf Resorts’ strategic decision to partner with APS was part of an ongoing effort to enhance capabilities and the overall guest experience.

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Finding Joy in the Garden

EATER

My first experience of gardening was a lesson in scarcity and sustenance. Returning to it years later, as an adult with a connective tissue disorder, I would also discover the joy. The summer stretched long and hot in southeastern Ohio, where the Appalachian hills begin their climb. The dirt road painted everything white with dust; a drought had hit us early and promised to cling late.

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How QSR Brands Can Best Position Themselves for Non-Traditional Expansion

Modern Restaurant Management

As travel and leisure activities continue to rebound from the impact of the COVID-19 pandemic, quick-service restaurant (QSR) brands like ours have a unique opportunity to position themselves for growth in non-traditional venues like airports, casinos, college campuses, sports stadiums and other travel centers. People are eager to resume their travel journeys and fill up their social calendars, which has allowed QSRs to tap into the demand for quick and convenient food options by expanding their

Catering 188
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Blended travel: what it means and how to prepare your hotel for it

eHotelier

Blended travel: what it means and how to prepare your hotel for it - Uncategorised - Insights An Expedia survey shows that 76% of travellers extend their business travel into a leisure trip. How is your hotel preparing to attract these guests?

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Food & Beverage Industry Report 2024

Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

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Web Exclusive: Getting to know a hotel pastry chef

Hotel Business

Chef Joshua Cain, the Caribe Royale Orlando’s executive pastry chef, is changing the game for hotel pastry chefs. He’s revamped the resort’s pastry and chocolate program, following Caribe Royale’s $140-million reimagination, and just recently, he competed as a contestant on the Food Network’s “Spring Baking Championship.” Soon, he will be launching hands-on chocolate programming he’s designed for the resort’s Chocolate Room.

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Five Best Practices to Increase Market Share and Gain Loyal Guests for Resorts

Lodging Magazine

Today’s hospitality markets have new challenges to overcome—especially resorts. No sooner have they begun to regain market share in a post-pandemic world when an economic recession is causing guests to become more cautious of where and when they spend their money and time. The good news is that they continue to spend. According to American Express Global Business, during the third quarter of 2022, business travel reached 71% of pre-pandemic levels.

Marketing 118
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The Power of Storytelling: Secrets to Content Marketing for Franchise Restaurants

Modern Restaurant Management

Franchise brands have many goals in common: enter a new market; attract new franchisees, employees and loyal customers; increase average unit volume (AUV); and accelerate franchise expansion strategies. Yet, there is nothing common about your specific brand. Every brand has a story, and that’s what makes customers, employees and franchisees take notice, choose you and keep coming back.

Marketing 180
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Hyatt to debut Thompson Hotels Brand in Italy with Thompson Rome

eHotelier

Hyatt Hotels Corporation today announced that a Hyatt affiliate has entered into a franchise agreement with Botteghe Oscure s.r.l., a company affiliated with AG Group s.r.l., for the first Thompson Hotels property in Italy with Thompson Rome. Expected to open by mid-2024 in the heart of the Italian capital, the 70-room luxury lifestyle hotel will be the brand’s second property in Europe, joining Thompson Madrid, which opened in 2022, and the previously announced Thompson Vienna, which is slated

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Why Every Small Business Needs an HCM Solution: A Comprehensive Guide

Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

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Road to the Show: HITEC returns to Toronto

Hotel Business

Returning to Canada for only the second time in its history, HITEC Toronto will take place from Monday, June 26 through Thursday, June 29 at the Metro Toronto Convention Centre. The conference portion of HITEC will include a number of sessions throughout the three days. Here’s a look at some of the highlights: Monday The conference kicks off with the “The Workforce Focus Has Shifted: Recruitment, Retention and Work-Life Balance” session from 9:00 a.m. to 10:15 a.m.

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Parking Profits: As Occupancy Stalls, Hoteliers Increase Revenue From Drive-In Guests

Lodging Magazine

Based on our February 2023 Hotel Horizons report, CBRE reports that total hotel revenue for the average U.S. hotel returned to pre-COVID levels in 2022. This occurred even though the average occupancy for U.S. hotels is not expected to exceed 2019 levels until 2026. With occupancy levels lagging during the post-COVID recovery and guest counts depressed, hotel owners and operators have had to look for alternative sources of revenue beyond the rental of guestrooms to […] The post Parking Pro

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Menu Engineering: The Secret to Maximum Profitability

Modern Restaurant Management

Not all menu items are created equal, nor do they contribute the same profit to the bottom line. Some dishes are more popular and increase revenue, while others carry a smaller margin or might not be ordered as often. It is important to understand not only the profitability of each item per serving but also its overall contribution according to the total servings sold.

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Hotel insurance 101

eHotelier

Here’s a detailed overview of hotel insurance, covering the key aspects that every hotelier should consider when assessing their insurance requirements.

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Best Practices to Streamline Compensation Management: A Foundation for Growth

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

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Whitbread sees 18% rise in Premier Inn sales

Hotel Owner

Premier Inn UK has reported accommodation sales up 18% compared with the same period last year, according to its Q1 trading update for the 13 weeks to 1 June 2023. According to Premier Inn hotel’s owner Whitbread, strong demand from both business and leisure guests across the regions and London boosted its sales. Its revenue per available room also increased 16% ahead of FY23 and up 40% compared with FY20.

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Pipeline Full of Projects: Boutique Brand Aiden Poised to Double Portfolio in Next 24 Months

Lodging Magazine

Coming up on its five-year anniversary, BWH Hotel Group’s boutique Aiden brand continues to gain momentum with 21 properties open and a robust development pipeline that is projected to at least double the portfolio within the next two years. In fact, there are roughly 50 Aiden hotels in various phases of development globally, according to Brad LeBlanc, SVP and chief development officer, BWH Hotel Group.

Magazine 110
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Don’t Slip Up: Preventing Summer Falls at Restaurants

Modern Restaurant Management

Everyone knows to be careful during the winter months when there’s snow or ice on the ground. What people often neglect to consider is that hazards still exist in the summer months, both indoors and outdoors. In fact, it’s the element of surprise that can make summer slips, trips and falls more severe than those that occur in winter. Slips, trips and falls are the second-leading cause of employee injury nationally.

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Unveiling the harsh reality of overtourism

eHotelier

Given the challenges caused by overtourism, some innovations are emerging that could shape the future of travel and create a sustainable paradigm that balances the needs of both destinations and travelers, paving the way for a more inclusive and responsible travel experience.

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Pricing for Profit: How to Set, Negotiate, and Succeed

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

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Dublin hotel criticised for Taylor Swift ‘price gouging’

Hotel Owner

A hotel in Dublin has been criticised by the Irish Minister of Transport after raising the price of a room from €359 (£309) to €999 (£860) for the nights of the Taylor Swift concerts next year. Eamon Ryan TD, who is the leader of the Green Party, told Newstalk radio that the price was “too high and not worth it”. Ryan said: “We’ve a real problem when you get that sort of pricing – it does a lot of reputational damage to the city and the country.If someone wants to sell at that price, there’s not

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This Week’s Comings & Goings

Lodging Magazine

Hard Rock Hotel New York named David Salcfas general manager. Salcfas joins the property after a career with Marriott International where he made an impact on the company as an Executive Committee member across 16 hotels and five brands. The Biltmore Los Angeles, part of Millennium Hotels & Resorts, appointed Tiffany Zimmer-Penton as general manager of the property.

Magazine 105
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Hotel Paso del Norte: an El Paso jewel

Hotel Business

The West Texas city of El Paso is home to Hotel Paso del Norte, Autograph Collection, a 100-year-old property that was renovated and brought back to life in 2020. The building, which was added to the National Register of Historic Places in January 1979, is located less than a mile from the Mexican border and has a storied history of hosting U.S. presidents, celebrities and dignitaries from around the world.

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SiteMinder’s Hotel Guide: Direct Bookings Accelerator

SiteMinder

Direct bookings are a vital part of your hotel’s ability to be a successful accommodation business. Direct bookings give you more control over your reservations, closer relationships with your guests, and more profit in your pocket. This guide provides a simple but powerful process on how to optimise your hotel’s direct bookings, including: Using images and room descriptions Maintaining availability Integrating your website and booking engine Using Google and social media Creating cancellation p

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Business Automation in Hospitality: A New World

Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.