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If you work in the restaurant industry, we don’t need to tell you how irritating, and usually financially detrimental, reservation no-shows are. It can throw operations out of balance and often creates staff resentment toward diners. While there is no one-size-fits-all solution, there are several ways you can control the rising rate of reservation no-shows.
An attractive offering of non-alcoholic beverages can have an exceptionally high ROI and represent a competitive advantage elevating your overall F&B program.
Have an extra property that you don't know how to make use of? Well, listing them on Airbnb might be the answer for you. Airbnb is the top site for you to rent out properties and gain income. With the many Airbnb users, it would be a waste of opportunity if you don't take it.
The Bentley Group has announced it will open a second Sydney restaurant this year, and this time, Brent Savage and Nick Hildebrandt are exploring the cuisines of China, Korea, and Japan. King Clarence is slated to launch in October with a 100-seat industrial-esque dining room, a kitchen decked out with a custom BBQ and grill, and a central seafood tank.
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
The restaurant industry has generally seen an increase in online orders since the start of the pandemic. Although this is a welcome development, it also means more competition. It means more restaurant businesses now have an online presence. So, how do you attract more customers to your restaurant in the competitive market? One way to do this is by building social proof.
Here’s a detailed overview of hotel insurance, covering the key aspects that every hotelier should consider when assessing their insurance requirements.
Great Wolf Resorts, North America’s largest family of indoor waterpark resorts, has selected Above Property Services (APS®) to modernize its technology across their 19 properties across the country. Great Wolf Resorts’ strategic decision to partner with APS was part of an ongoing effort to enhance capabilities and the overall guest experience.
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Great Wolf Resorts, North America’s largest family of indoor waterpark resorts, has selected Above Property Services (APS®) to modernize its technology across their 19 properties across the country. Great Wolf Resorts’ strategic decision to partner with APS was part of an ongoing effort to enhance capabilities and the overall guest experience.
My first experience of gardening was a lesson in scarcity and sustenance. Returning to it years later, as an adult with a connective tissue disorder, I would also discover the joy. The summer stretched long and hot in southeastern Ohio, where the Appalachian hills begin their climb. The dirt road painted everything white with dust; a drought had hit us early and promised to cling late.
As travel and leisure activities continue to rebound from the impact of the COVID-19 pandemic, quick-service restaurant (QSR) brands like ours have a unique opportunity to position themselves for growth in non-traditional venues like airports, casinos, college campuses, sports stadiums and other travel centers. People are eager to resume their travel journeys and fill up their social calendars, which has allowed QSRs to tap into the demand for quick and convenient food options by expanding their
If a hotel puts more effort into designing packages using the four Ps (Product, Price, Promotion, and Place), the chances are much higher that the package will become a sales success.
US: Seasoned hotelier Jana Bissonnette is making her return to the Kennebunkport Resort Collection in Kennebunkport, Maine, in the role of general manager. In her role, she will be tasked with managing four of the collection’s luxury resorts, including Hidden Pond , Tides Beach Club , Cape Arundel Inn & Resort , and Goose Rocks Beach House.
Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.
Smart hotel tech isn't just designed to be clever and optimize revenue – it can save time for hotel staff and guests while making operations more scalable and reliable. It also comes with open connectivity that allows hoteliers to use best-in-class solutions for every area of their business. Most importantly, smart tech empowers hotel staff to connect with guests in more meaningful ways by replacing screen time with face time.
Franchise brands have many goals in common: enter a new market; attract new franchisees, employees and loyal customers; increase average unit volume (AUV); and accelerate franchise expansion strategies. Yet, there is nothing common about your specific brand. Every brand has a story, and that’s what makes customers, employees and franchisees take notice, choose you and keep coming back.
Blended travel: what it means and how to prepare your hotel for it - Uncategorised - Insights An Expedia survey shows that 76% of travellers extend their business travel into a leisure trip. How is your hotel preparing to attract these guests?
Israel: Lifestyle destination The George has announced that it is set to open in the heart of Tel Aviv in October this year. Located minutes from the renowned Rothschild Avenue, the development holds 170 rooms, 40 of which are designed for extended stays, four unique dining experiences, open work areas and event spaces, as well as a blend of leisure and relaxation zones centred around a members club.
Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.
In hospitality, guests matter most. Returning guests especially, as they're great for your brand reputation, bottom line and staff retention rates. The secret to loyalty is offering one-of-a-kind experiences and benefits across all touchpoints: from marketing messaging, pre-arrival communications and check-in to the hotel service and after check-out.
Not all menu items are created equal, nor do they contribute the same profit to the bottom line. Some dishes are more popular and increase revenue, while others carry a smaller margin or might not be ordered as often. It is important to understand not only the profitability of each item per serving but also its overall contribution according to the total servings sold.
Hyatt Hotels Corporation today announced that a Hyatt affiliate has entered into a franchise agreement with Botteghe Oscure s.r.l., a company affiliated with AG Group s.r.l., for the first Thompson Hotels property in Italy with Thompson Rome. Expected to open by mid-2024 in the heart of the Italian capital, the 70-room luxury lifestyle hotel will be the brand’s second property in Europe, joining Thompson Madrid, which opened in 2022, and the previously announced Thompson Vienna, which is slated
Israel: Lifestyle destination The George has announced that it is set to open in the heart of Tel Aviv in October this year. Located minutes from the renowned Rothschild Avenue, the development holds 170 rooms, 40 of which are designed for extended stays, four unique dining experiences, open work areas and event spaces, as well as a blend of leisure and relaxation zones centred around a members club.
Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.
Guest satisfaction is the main driver of the hospitality industry – it directly influences customer loyalty, positive reviews and repeat bookings. That's why hotels are always looking for ways to surpass guest expectations. But is focusing on one-of-a-kind experiences and personalized services enough? There are ways to go above and beyond that can help hotels create a loyal customer base and gain a competitive advantage.
Everyone knows to be careful during the winter months when there’s snow or ice on the ground. What people often neglect to consider is that hazards still exist in the summer months, both indoors and outdoors. In fact, it’s the element of surprise that can make summer slips, trips and falls more severe than those that occur in winter. Slips, trips and falls are the second-leading cause of employee injury nationally.
Given the challenges caused by overtourism, some innovations are emerging that could shape the future of travel and create a sustainable paradigm that balances the needs of both destinations and travelers, paving the way for a more inclusive and responsible travel experience.
KSA: Habitas, a luxury hotel brand, experiential travel lodging and experiences company , has received US$400 million [1.5 billion riyal] from the Saudi government and investment community as the Kingdom builds up its travel and tourism industry for a wave of international visitors in the coming years. According to Bloomberg , the money has been invested through a ‘Habitas Fund’, created by The Saudi Tourism Development Fund [TDF], to potentially help the company’s expansion across the Kingdom
Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
Bret Cameron joins the team after working at Sydney’s Harvest Newrybar and Four in Hand, along with Byron Bay’s Dish. Cameron, along with Head Chef Rafael Rodrigues have designed a new menu which is shining the light on the small-scale producers of the state. Some of the producers across the menu include Eastwell Farms in Kin Kin; Tanglewood Organic Sourdough Bakery in Noosaville; Falls Farm in Mapleton; and Beyond Honey on the Sunshine Coast.
From the beginning of my career in content, which has included business journalism, digital marketing, content strategy and product content in several successful tech startups and scaleups, most of my strategic decisions have been based on the goal of getting as many people to read my words as possible.
Marriott International, Inc. today announced that it has signed an agreement with Delaware Investment Limited to open its first JW Marriott luxury safari lodge in the Serengeti, Tanzania. Expected to open in 2026, the lodge will be situated within the Serengeti National Park, a protected UNESCO World Heritage Site and one of the most renowned safari destinations in Africa, home to endless plains, the incredible Great Migration and some of the largest herds on the planet.
UK: The Crown Estate has put the Harte & Garter Hotel and Spa in Windsor up for sale for offers in excess of £13,250,000, seeking buyers looking for a prime hospitality development and restaurant investment opportunity in the heart of the historic market town. The hotel, which is a historic red-brick inn, features many original features across 79 en-suite bedrooms, a spa and meeting rooms, including a ballroom that can accommodate up to 260 guests.
Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.
Vanna Taing, Brendon Bui, and Gary Lai have faced the Fair Work Ombudsman in court for allegedly providing false pay slips to inspectors. Taing and Bui formerly operated the Gami-Southland outlet at Westfield Southland Shopping Centre, while Lai worked in a human resources role within the business. The business was a part of a surprise Fair Work audit blitz in 2019, which saw Gami Chicken & Beer stores targeted across Melbourne, Sydney, and Perth.
Chef Joshua Cain, the Caribe Royale Orlando’s executive pastry chef, is changing the game for hotel pastry chefs. He’s revamped the resort’s pastry and chocolate program, following Caribe Royale’s $140-million reimagination, and just recently, he competed as a contestant on the Food Network’s “Spring Baking Championship.” Soon, he will be launching hands-on chocolate programming he’s designed for the resort’s Chocolate Room.
Extended Stay America announced today the opening of the Extended Stay America Suites Huntsville - Madison, located in Madison, Alabama. TGC Group developed the property, and it will be managed by TGC Hospitality Management, both of Wichita, Kansas.
Greece: Design hotel Apollo Palm has officially opened its doors in Athens’ evolving Psyrri neighbourhood. The 48-room hotel, which seeks to retain an authentic Mediterranean atmosphere and design ethos, nodding to the nearby Aegean and Mediterranean Seas, houses a patio, wine bar and rooftop cocktail bar overlooking the Acropolis and the surrounding neighbourhood.
Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.
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