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The digital landscape is evolving rapidly, and hoteliers who stay ahead of these trends will see higher engagement, increased brand awareness, and ultimately, more direct bookings.
The role of a hotel general manager is among the most demanding in hospitality. From ensuring the financial health of your property to maintaining staff morale and exceeding guest expectations, the sheer breadth of responsibilities is immense.
When the economy is low, the first thing that most businesses want to save on is their marketing. This might not be a good thing for hotels because they need some quality content to attract more guests during bad times. HubSpot carried out a study that established the fact that the more customer engagement and bookings take place, the better a business focuses on content marketing ( HubSpot, 2023 ).
AI represents a myriad of tools that can be deployed iteratively to attain operational improvements to all stages of the guest journey, from better merchandising of experiences at the booking or prearrival phases through to onsite facility management and post-stay loyalty.
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
Did you know that 9 out of 10 hoteliers are successful because of their active involvement in hospitality associations? You can't say you didn't see this one coming, but for hospitality professionals, this is more than just a membership. They open the many gates for unmatched networking, resource capabilities ahead of trends, and a voice through an ever-changing industry.
Odd Culture has appointed two key leadership roles to support founder and CEO James Thorpe and Creative Director Nick Zavadszky on new concept development and venue sustainability. Celebrated restaurant operator and sommelier Rebecca Lines has joined as chief operating officer, while Michelin-award winning chef Alex Haupt has joined as group executive chef.
Better food safety has never been more in reach, thanks to advancements in traceability standards and technology. With the January 20, 2026 compliance deadline for the U.S. FDA’s Food Safety Modernization Act (FSMA) Rule 204 approaching, restaurant operators stand to gain improved confidence in the safety and quality of the food they serve. While the rule targets all links in the supply chain such as manufacturers and distributors, its ripple effects can empower restaurants to respond more
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Better food safety has never been more in reach, thanks to advancements in traceability standards and technology. With the January 20, 2026 compliance deadline for the U.S. FDA’s Food Safety Modernization Act (FSMA) Rule 204 approaching, restaurant operators stand to gain improved confidence in the safety and quality of the food they serve. While the rule targets all links in the supply chain such as manufacturers and distributors, its ripple effects can empower restaurants to respond more
Hooters closed dozens of locations in the summer of 2024. | Photo By Raymond Boyd/Getty Images Hooters is reportedly in talks about a bankruptcy filing It seems that another major chain might be ready to bite the dust: Bloomberg reported today that Hooters, the countrys most famous breastaurant, is in talks with law firm Ropes & Gray to prepare a bankruptcy filing, according to sources close to the situation.
But being a hotelier, have you ever questioned yourself, why is my hotel ever booked but profits not up to the mark? It is a maddening reality for many hoteliers. On the face of it all is well, guests are checking in, rooms are filling and forward bookings are healthy. But unseen inefficiencies such as idle staff, excessive energy consumption and legacy processes are slowly eating away at your bottom line.
Jack Gaffney long had an interest in dairy before moving to France for a whirlwind two-ish years. The country is revered for its cattle including Froment du Leon, Bretonne Pie Noir, Normande, and Montbeliarde, which produce milk used to make some of the all-time great cheeses; Emmental and Gruyre are just a couple. But Gaffneys interest always lay in butter, and where better to learn the craft than one of the birthplaces of artisan-made dairy products.
The hospitality industry has been inundated with technology solutions promising to free hotel brands from the constraints of legacy systems and elevate the guest experience. For years, the message has remained the same: Invest in cutting-edge technology and automation, and youll empower your staff to focus on what truly mattersthe guest. After all, technology should be an enabler rather than a barrier to real-world connections.
Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.
We can expect to see a prolonged period of higher egg prices through the Easter and well into 2025, according to a repor t from CoBank. While this can be largely attributed to supply challenges associated with bird flu which has affected nearly 100 million egg-laying hens since 2022, it's not the only factor. The report found demand for eggs has skyrocketed , with per capita consumption growing 20 percent from 2016-2019.
Introduction: The Hidden Revenue Killer for Hotels Did you know that hotels utilizing a mix of OTAs, metasearch engines, and direct booking strategies experience significantly higher revenue growth than those relying on a single channel? According to a study by Hospitality Insights, hotels that adopt a multi-channel distribution strategy can see an increase in direct bookings by 20-30%, improving their overall revenue performance.
Victorian restaurant Brae has welcomed back alumni chef Damien Neylon to the fold. The chef is now the head of creativity and development, which is a newly created role at the award-winning Birregurra restaurant helmed by Dan Hunter. “Brae means a lot to me personally, and stepping into this new role, with the opportunity to focus on sustainability processes, creativity, and the technical refinement of dishes, is really exciting,” says Neylon.
The beginning of a new year always presents the perfect opportunity to debate which trends faded and which came to fruition over the course of the past year, while looking ahead to identify new ones that are underfoot. This reflection is all the more relevant given that the hospitality industry is highly dynamic, as it swiftly adapts to shifting consumer trends, technological advances and socio-economic changes.
Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.
WASHINGTONHotels efforts including higher pay and a broadening range of benefits have improved staffing levels over the past year, but nearly two-thirds (65 percent) of surveyed hotels continue to report shortages, according to a recent survey conducted by the American Hotel & Lodging Association (AHLA) and AHLA Gold Partner Hireology. While American hotels have largely recovered from the pandemic, hotel employment is still nearly 10 percent below pre-pandemic staffing levels, said AHLA Pres
Did you know that the hospitality industry is facing an alarmingly high employee turnover rate? In 2021, the leisure and hospitality sector in the USA experienced a turnover rate of 84.9% , significantly higher than the national average of 47.2%. ( Hospitality Net ) This constant churn not only disrupts operations but also incurs substantial costs. Replacing an employee can cost between 50% to 200% of their annual salary.
The NSW government has approved a 5.2-hectare section of Barangaroos harbour foreshore precinct for development, after a decade of delays. The Minister for Planning and Public Space has now approved the modification request, meaning the Central Barangaroo proposal can proceed subject to conditions. The project is a partnership between the NSW government and developer Aqualand.
"These tariffs could deeply affect the food service and hospitality industries on both sides of the border," Alex Thalassinos, President of Silverware POS, one of the first tech providers dedicated to Canada’s hospitality industry, told Modern Restaurant Management (MRM) magazine. Operators would see increased prices in their supply chain, resulting in rising costs to their guests as well.
Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.
As a revenue manager, you may not always be on the frontline of MICE (meetings, incentives, conferences, and exhibitions) and group segments, but their influence is undeniable. NB: This is an article from Duetto Subscribe to our weekly newsletter and stay up to date Over the years, theres been a shift away from just looking at room revenue, to focusing on focusing on total revenue optimization across all hotel profit centers.
In Adam Mogelonsky’s latest podcast appearance with Bart Berkey on “Most People Don’t”, he talks about: How the future of luxury is impacted by a constellation of concurrent trends The impact of the upcoming demographic shift where the boomers reach an advanced age and can no longer support the luxury travel sector as they currently are doing The increasing integration of wellness throughout the entire hotel experience How the trickle up effect of wellness will help baby
Laundy Group pub The Horse & Jockey Hotel has teamed up with chef Kim ‘Missy K’ Udomdj to develop a Pan-Asian culinary offering. The chef has worked in kitchens for more than 30 years, including at her own restaurant in Paddington, which was revered for its dumplings. Were incredibly excited to work with Missy K, says Laundy Group Executive Chef Jamie Gannon.
We can expect to see a prolonged period of higher egg prices through the Easter and well into 2025, according to a repor t from CoBank. While this can be largely attributed to supply challenges associated with bird flu which has affected nearly 100 million egg-laying hens since 2022, it's not the only factor. The report found demand for eggs has skyrocketed , with per capita consumption growing 20 percent from 2016-2019.
Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
Without understanding which guest segments are most profitable, hotels target the wrong audiences, misallocate their marketing budgets, and miss critical opportunities to boost revenue and profit. NB: This is an article from Demand Calendar Subscribe to our weekly newsletter and stay up to date We explore why robust segmentation is essential for maximizing profitability, examine key segmentation criteria, and outline practical strategies to enhance data quality.
Lille Allen/Eater Whether its simmered in curries or milk for ice cream, lemongrass provides a citrusy punch to everything it touches In warm climates with plenty of sun, lemongrass grows like a weed. Such is the case in my moms backyard in Los Angeles, where the bushy tropical grass stands over three feet tall. If you find yourself in this scenario, with an armful of fragrant lemongrass, you might ask yourself, What can I do with all of this?
Hospitality group Dap & Co. has opened The Fifty Six, a Cantonese restaurant on the rooftop of Brisbanes heritage-listed Naldham House. Dap & Co. announced it would relaunch Naldham House last year as part of Dexus $2.5 billion waterfront Brisbane project. The three-storey building on Mary Street underwent extensive renovations to reopen with three new hospitality concepts.
Having a clean and completely reconciled balance sheet is mission critical and just because youre not an accountant does not mean you cant stay on top of this.
Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.
With multiple competing hotels likely right across your street corner, establishing an effective hotel pricing strategy is paramount to ensure your hotels long-term success. NB: This is an article from Otelier Subscribe to our weekly newsletter and stay up to date With proper hotel pricing, your hotel will be set up to maximize revenue and ensure guest satisfaction.
The International Society of Hospitality Consultants (ISHC) in partnership with The Americas Lodging Investment Summit (ALIS) presented Ben Weprin, Founder and CEO of AJ Capital Partners and creator of several hospitality brands such as Graduate Hotels, Marine & Lawn Hotels & Resorts, Field & Stream Lodge Co., with the 2025 Pioneer Award. The Award each year recognizes an individual who is considered a pioneer in their field by making an outstanding contribution, achievement, or improvement in t
One of Sydney’s oldest restaurants The Malaya will move to a new location this autumn after 23 years at King Street Wharf. The iconic wharf was not original location of the restaurant, in fact, it first opened its doors to the public in 1963 at 787 George Street, the same street it will return to this autumn. The Malaya has snapped up the former Rosetta location at Grosvenor Place, which spans two levels and 180 seats.
Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.
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