How Restaurants Should Respond to Bad Reviews
Modern Restaurant Management
SEPTEMBER 17, 2021
Online reviews have a lot of influence on today’s restaurants. Most customers check out reviews before heading over for their first meal. That’s why it can be nerve-wracking when a few bad reviews come in. Thankfully, having a few bad reviews isn’t the end of the world. However, you can’t ignore them. A survey from GatherUp found that nearly four in ten consumers expect businesses to respond to reviews in one day.
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