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Hospitality insolvencies have surged by over 40 percent between December 2023 and December 2024, according to a new report from Equifax. The Equifax Quarterly Commercial Insights – December 2024 report found that the sector has also seen a spike in auto loan arrears rates, up 43 per cent since December 2023. Meanwhile, overall business credit applications decreased by 3.2 per cent.
Front Desk Team Your front desk team are in direct contact with your guests, so your job as general manager is to do whatever you caH3n to let them focus on creating meaningful moments.
The hospitality industry is more competitive than ever, and independent hotels must embrace the latest technology to maximise their bookings and revenue. A channel manager streamlines online distribution, prevents overbookings, and ensures rate parity across all platforms. In this blog, well explore why a channel manager is essential for independent hotels and how HotelREZs ChannelREZ can revolutionise hotel distribution.
Managing a profitable hotel is akin to a theatrical production. The hotel staff serve as stagehands and performers while the guests are the audience. Every successful stage production requires cooperation among everyone involved.
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
Despite another challenging year in many respects, the global hotel industry remained resilient in 2024. Through November, global hotel demand reached a staggering 4.8 billion room nights, 102 million more than 2023, resulting in Revenue per Available Room (RevPAR) growth of 3.7%. Resort and leisure-heavy markets, which were generally the first to recover following the Covid-19 pandemic, have started to see some normalization in demand.
Its important for me to look at every single customer and maximise their satisfaction. Thats the biggest point, says Raita Noda. Its a mentality that has driven the chef since he left Ocean Room to open Sydneys first eight-seat omakase restaurant, Raita Noda Chefs Kitchen, about a decade ago. Now, Noda is in the process of opening his next venture, a 15-seat restaurant on the edge of Surry Hills and Redfern.
The restaurant industry is facing unprecedented challenges and opportunities in maintaining visibility online, where the majority of local consumers go for information and recommendations. SOCi's 2024 Local Visibility Index (LVI) reveals that the U.S. restaurant industry risks losing approximately $6.9 billion in revenue every year due to inadequate digital engagement across key consumer channels such as search engines, social media platforms, and review sites.
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The restaurant industry is facing unprecedented challenges and opportunities in maintaining visibility online, where the majority of local consumers go for information and recommendations. SOCi's 2024 Local Visibility Index (LVI) reveals that the U.S. restaurant industry risks losing approximately $6.9 billion in revenue every year due to inadequate digital engagement across key consumer channels such as search engines, social media platforms, and review sites.
Expedia is one of the worlds largest online travel agencies (OTAs), providing hotels with a powerful platform to reach millions of travellers globally. If you're looking to boost your hotels visibility and increase bookings, listing your property on Expedia is a great step forward. This guide will walk you through the process of creating a hotel listing on Expedia and optimizing it for maximum success.
Whether youre a hotel manager, concierge, or front desk staff, cultivating the right traits can set you apart in this competitive field. Here are the top traits that define exceptional hospitality professionals and why they matter.
The Fair Work Ombudsman (FWO) has hit KRC Pty Ltd, the operators of Black Rock caf The Colonels Son, and its caf manager Rishi Chaudhari with fines totalling $28,171, despite the company’s last minute attempt to backpay the affected staff member. KRC Pty Ltd received a $23,475 penalty while caf manager Rishi Chaudhari received a penalty of $4,696 for underpaying and failing to backpay a full-time cook it employed.
W Studio/Shutterstock Garlic fried rice, shrimp fried rice, golden fried rice, and more Kat Thompson is the associate editor of Eater at Home, covering home cooking and baking, cookbooks, and kitchen gadgets. Fried rice is one of those dishes that doesnt really need a recipe. So often, its all about chucking whatever odds and ends you have in your fridge along with cold, leftover rice and calling it a day.
Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.
The way travelers search for hotels online is changing. About 30% of travelers prefer to use AI Search to help draft their itineraries. NB: This is an article from Operto Subscribe to our weekly newsletter and stay up to date Traditional search engines like Google are now facing new competition from AI-powered platforms such as ChatGPT, Google Gemini, and DeepSeek.
New research offers a vision of how the metaverse could reshape the tourism experience, highlighting both exciting opportunities for the sector and significant challenges ahead.
Lucas Restaurants will open a second Grill Americano location in September this year, but this time, it’s in Sydney. The Melbourne-based hospitality group is growing its Harbour City footprint, which currently consists of Chin Chin in Surry Hills, which opened back in 2017. You’ll find Grill Americano Sydney at No.1 Chifley Square (formerly known as Qantas House) later on this year, with the team focused on preserving the bones of the historic location. “I’ve always had a
Crowne Plaza by IHG , in partnership with Stylus , has released its second white paper, Leading the Charge in Blended Travel, which unveils a major shift in how people live and work since its 2022 report , particularly as companies embrace the return to office more broadly. Currently, 66% of U.S. and U.K. travelers actively combine business trips with personal leisure time, up from 53% in 2022.
Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.
Do hotels need business intelligence? The immediate answer is no. Many hoteliers do not want to change and happily run their operations to satisfy owners and maintain profitability without changing how decisions are made. NB: This is an article from Demand Calendar Subscribe to our weekly newsletter and stay up to date Unless there’s direct pressure from the owner to increase ROI or a desire from the hotelier to exceed current profit limits, business intelligence might seem unnecessary.
Nicole Medina/Eater Keep your blade sharp, your bowl clean, and your motor running A food processor is the ultimate workhorse: It shreds cheese, dices peppers, effortlessly turns chickpeas into a silky hummus, and does it all with an almost smug efficiency. Its the best thing in your kitchen. Until, that is, its time to disassemble and clean it. Cleaning a food processor can be a nightmare wrapped in a puzzle, wrapped in the very real possibility of slicing off a small portion of your hand.
One of Australia’s largest artisan baked goods brands Sonoma has acquired Northern Beaches-founded Berkelo Bakery. Berkelo’s footprint currently consists of three stores in Brookvale, Manly, and Mosman, with Sonoma taking over the operations of the business from 20 February. The bakery was founded by Tom Eadie, who will now focus on McCarrs House restaurant in Terrey Hills as well as the development of a Berkelo pasta range. “Im incredibly proud of the bakery business weve buil
Germantown, TN-based McNeill Hotel Company (MHC) has promoted Jesse Kremer from regional director, operations to the new position of VP, hotel operations. In his new role, Kremer leads the regional directors and hotel teams to achieve a balanced scorecard, focusing on associate satisfaction, guest satisfaction, brand initiatives, financial success and owner relations, the company reports.
Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.
More than 80% of travelers read reviews before booking a hotel. One negative review can influence potential guests, but the right response can turn the situation around and even strengthen your brand. The Power of Online Reviews Guest opinions have always shaped a hotel’s reputation, but now, they travel faster than ever. Reviews pour in from platforms like TripAdvisor, Google, Online Travel Agents (OTAs) , and social media, influencing potential guests before they even step through your d
The hotel distribution landscape is undergoing a seismic shift, one that promises to redefine how properties connect with their guests. For too long, hotels have relied on intermediaries to fill their rooms, ceding control and a substantial chunk of revenue in the process. But as the industry evolves, so do the opportunities to reclaim the guest relationship and build a smarter, more sustainable model for growth.
Lilianfels Blue Mountains Resort and Spa has reopened its onsite restaurant, Miss Lilian, after it closed at the start of Covid. The owners have relaunched the Asian restaurant with updated interiors and a refreshed menu showcasing Vietnamese, Thai, and Cantonese-inspired dim sum dishes. Nestled among the trees at the edge of Echo Point, the restaurant is an ideal pitstop for those visiting the Three Sisters or the Jamison Valley.
The food service industry is on the brink of a transformation, and at the forefront of this change is Kitchenless, a Swiss-American company that has developed a groundbreaking, kitchen-free food service solution. Mike zkan, founder/CEO, Kitchenless , is leading this innovative shift with a vision to make gourmet dining simpler, more sustainable and more profitable for hospitality providers.
Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
Hyper-personalization is poised to be the next big revenue driver for hotels. By meeting guests where they are and anticipating their needs, hotels can build stronger loyalty and capture more revenue from existing and new guests. NB: This is an article from TCRM Subscribe to our weekly newsletter and stay up to date However, with great power comes great responsibility – hyper-personalization must strike a delicate balance between being helpful and not overstepping boundaries.
Palladium Hotel Group announces it has begun construction to expand Grand Palladium Hotels & Resorts in Jamaica, Montego Bay, promoted by asset owner Grupo Empresas Matutes. The transformative $20 million project will add over 948 new rooms to the resort, which currently has a total of 1,049 rooms, distributed across two hotels: Grand Palladium Lady Hamilton Resort & Spa and Grand Palladium Jamaica Resort & Spa.
Following Luke Mangans departure from head chef role at the end of 2024, Natalie Murphy has taken over the helm at Glass Brasserie. Murphy began her career at the age of 19 as a junior at Glass Brasserie, where she worked up to head pastry chef, before becoming chef de cuisine in January 2024. Now as head chef, she is revising and modernising the menu, placing emphasis on share-style options with simplicity in mind to allow the produce to shine through.
WASHINGTON, D.C.Spring Break season spans several weeks, starting in March and ending mid-April. AAA booking data shows most travelers are looking for warm weather with the Sunshine State topping the list of U.S. destinations. Four Florida cities are on the top 10 domestic list: Orlando, Fort Lauderdale, Miami, and Tampa. For families who live in colder climates, Spring Break cant come soon enough, said Stacey Barber, vice president, AAA Travel.
Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.
Every hotelier schemes ways to boost their hotel profitability. From poring over data to scouring competitors and hoping the room rates are the right price to attract visitors, they can make daily adjustments that never quite work. NB: This is an article from Franco Grasso , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date The problem is a simple one.
Hyatt Hotels Corporation today announced the opening of Andaz Doha, marking the debut of the lifestyle brand in Qatar and the fourth Hyatt brand in the city.
Sydney has welcomed a new pasta bar to the dining landscape run by brother and sister duo Ben and Emily Calabro. The pair are no strangers to Pyrmont, with their first venue Quick Brown Fox cafe located just a few minutes away from Rosa Pasta Bar, which was created to bring guests a slice of Italy. We wanted to capture the spirit of the Amalfi Coast and bring that to Pyrmont, says Ben. “We grew up eating pasta with our family around the table, and we wanted to create a space that feels lik
Hyatt Hotels Corporation has launched Hyatt Select, a new upper-midscale transient brand. The brand will complement Hyatt Studios, Hyatts extended-stay brand in the category, which marked the opening of its first property, Hyatt Studios Mobile/Tillmans Corner, on Feb. 18. As part of Hyatts evolution to a more brand-focused company with five distinct brand portfolios, the Hyatt Select brand joins the Essentials portfolio alongside the companys established select-service brands.
Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.
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