Sat.Nov 30, 2024 - Fri.Dec 06, 2024

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Setting the tone: the impact of a strong hotel GM

eHotelier

When you first walk into a hotel lobby do you get a sense of the hotel? A sense of positive or negative vibes. I have seen both lately and I firmly believe it starts with the Hotel General Manager – not rocket science.

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Culinary-approved Christmas gift guide

Hospitality Magazine

Hospitality’s Christmas gift guide has you covered when it comes to buying that something special for the culinary-obsessed person in your life. Here’s our round-up spanning a ready-to-drink martini from one of Australia’s best restaurants, a Puglia-crafted butter dish, and an egg cup unlike any other. Christmas pudding Michael Wholley Sydney’s Continental Deli is renowned for its canned range, and now you can get a tinned Christmas pudding that’s ready to crack open at your convenience.

Book 246
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Hotel Kiosk with Multiple Languages Support

Soft Inn

Hotel guests may come from anywhere in the world and speak different languages. Hence, the hotel kiosk solution must support multiple languages. In Japan, all the train ticket kiosks support Japanese and five other languages, such as English, Chinese, Spanish, etc.

Training 246
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How Restaurants Can Personalize Customer Experience

Horizon Hospitality

In today’s competitive restaurant landscape, providing memorable customer experience is essential. By creating dining experiences that feel unique to each guest, restaurants can foster stronger connections with their patrons and encourage repeat business. Here are three strategies you can implement to create an exceptional experience for your guests. #1 – Leverage Data Analytics Data analytics reveal insights into your customers’ dining preferences, ordering habits, and spending patt

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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Lotte New York Palace case study of how a robo-massage expands wellness revenues

eHotelier

In the wild world of welltech that we’re now entering, robo technologies are not here to supplant traditional spa teams or services, but to help hotels maximize the use of their spaces and find new customers.

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More Trending

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We Deserve Free Sparkling Water

EATER

Seltzer for all | Lille Allen Why more restaurants are making sparkling water free At a recent celebratory meal, when presented with the essential opening question of any meal — “Still or sparkling?” — I chose sparkling, and was somehow surprised to find a bottle of Pellegrino plopped on my table a minute later, and a charge for $9 on the check at the end of the night.

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Hotel E-Invoice in Malaysia: Best Practices and FAQs

Soft Inn

As Malaysia's e-invoicing system becomes more prevalent, it is essential for hoteliers to stay informed about the process and the different scenarios they may face. Whether you are collecting payments directly or using a third-party booking engine or platform, understanding how to handle e-invoices efficiently can help streamline your operations and ensure compliance with tax regulations.

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Marriott International signs agreement to bring The Ritz-Carlton to Serbia

eHotelier

Marriott International, Inc., announced today that it has signed an agreement with Danube Riverside d.o.o.

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Merivale to pay $19.25 million to former staff

Hospitality Magazine

Justin Hemmes’ Merivale has agreed to pay $19.25 million to former staff who allege the hospitality giant underpaid them. Merivale, which operates over 90 Australian hospitality venues, did not admit any liability in relation to the claims. The settlement comes off the back of a class action lawsuit that employment law firm Adero launched on behalf of Merivale’s workforce in December 2019.

Magazine 264
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Food & Beverage Industry Report 2024

Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

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For Many Puerto Ricans, It’s Not Christmas Without Pasteles

EATER

Making Pasteles in the kitchen at the Freakin Rican in Astoria, Queens. How the beloved, labor-intensive dish — folded with malanga, yuca, plantains, and pork — became an essential part of Puerto Rican cuisine For many Puerto Ricans, Christmastime is pasteles season. Come November, many of us are already thinking about how we’re going to score our pasteles, a complicated, labor-intensive holiday dish.

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Black Friday 2024: Strategic Hotel Website Campaigns Drive 64% Growth in Direct Bookings

Hospitality Net

Black Friday has become a game-changer in the hospitality industry, a moment that redefines booking trends and drives unprecedented opportunities for hoteliers. As one of the most anticipated shopping events of the year, its impact on the travel sector continues to grow, reshaping how hotels approach their direct channel strategies. Following the close of the 2024 Black Friday season, The Hotels Network (THN) has conducted an in-depth analysis to uncover how this pivotal period influenced direct

Book 110
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The art of storytelling through mobile ordering in hotel restaurants

eHotelier

By leveraging the storytelling potential of digital platforms, hotel restaurants can create immersive and memorable dining experiences that leave a lasting impression on their patrons, fostering loyalty and setting themselves apart in a competitive hospitality landscape.

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Ross and Sunny Lusted gear up to open their first Melbourne venues

Hospitality Magazine

Ross and Sunny Lusted, the lauded Sydney restaurateurs behind Woodcut and the now-closed Bridge Room, are set to unveil their first Melbourne venues this Thursday, 5 December. Using charcoal and wood fire cooking and taking cues from Portugues cuisine is Marmelo, a 90-seat restaurant with an intimate bar, and 14-seater private dining room. Downstairs is Mr Mills, a late-night bar and supper club with an open kitchen.

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Why Every Small Business Needs an HCM Solution: A Comprehensive Guide

Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

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Adam Mogelonsky Interview with Journal des Palaces about Spa Upselling Technology

Larry Mogelonsky

Read the latest interview with Journal des Palaces : Wellness is redefining luxury hospitality, evolving from traditional spa offerings into a revenue-driving strategy. Adam Mogelonsky, Partner at Hotel Mogel Consulting, highlights wellness as a catalyst for longer stays, increased revenue, and elevated guest experiences. By integrating wellness across operations—from spa services to room amenities—hotels can position themselves as destinations rather than stopovers.

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These Are the 2024 Eater Award Winners

EATER

Carnitas Ramirez in Alphabet City received an award from Eater NY for Best Counter-Service Spot. | Jutharat Pinyodoonyachet/Eater NY Raise a glass to the year’s best bars, restaurants, pop-ups, and roving trucks across 20 Eater cities What does 2024 taste like? Just ask Eater’s local city editors who’ve been tirelessly scouring their regions — from sampling Boston’s premier bakery for ube brownies to test-driving San Diego’s stellar yakitori experiences — in search of the best dining experiences

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Creating an inclusive workplace: it’s the law

eHotelier

Misgendering, derogatory comments, and retaliation not only violate the law but damage workplace culture.

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Hacienda Bar & Lounge launches new look & menu

Hospitality Magazine

Pullman Quay Grand Sydney Harbour Hotel has relaunched Hacienda just in time for the summer season. The level-three bar offers enviable views of the harbour complemented by a new food and beverage program inspired by Latin American elements. “We envisioned a place … where the worries of the outside world melt away with the first sip of a fresh margarita,” says James Finnigan-Curtis, Director of Restaurants & Bar.

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Best Practices to Streamline Compensation Management: A Foundation for Growth

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

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10 Tips to Improve Hotel Customer Service

Hotelogix

Customer service in hotels is arguably one of the most important considerations that guests make before booking a room. While quality hotel customer service can be a huge boon for your business, offering inexcusable customer care in the hospitality industry can be just as disastrous. Let’s look at some situations that are widely considered unacceptable: Delayed response time to a query, complaint, or concern Long lines due to inefficient service Rude and unprofessional interactions Impers

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Escape Miami’s Eternal Summer With Casa Juancho’s Take on Christmas

EATER

Inside the castle-like dining room, an extravagant celebration awaits For some restaurants, whether old or new, the reason for the season is not just to celebrate with food and drink — it’s to go wild over holiday decor. In this miniseries, we highlight the spots across the country for whom extra doesn’t begin to cover it when it comes to lights, tinsel, and Christmas spirit.

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Madrid sets the stage for the 3rd World Sports Tourism Congress

eHotelier

Organized by UN Tourism in collaboration with the Government of the Region of Madrid, with the support of Visit Nayarit and Turkish Airlines

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Speedibake launches new and improved Vietnamese roll

Hospitality Magazine

Tip Top Foodservice, a trusted name in bakery products for the foodservice industry, has announced the launch of the new Speedibake Vietnamese Roll , offering enhanced quality and consistency. With a focus on delivering a unique sensory experience, the new roll features a light, airy crumb and a satisfyingly crisp crust—perfect for a variety of foodservice applications, from the classic banh mi to innovative menu items.

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Pricing for Profit: How to Set, Negotiate, and Succeed

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

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How New Technology Transforms the Hotel Booking Journey

Revenue Hub

Like most things in life, the travel industry has been through many evolutions. If we go back as far as 1758, the first known travel agency was founded when Richard Cox became the official travel agent of the British Royal Armed Forces. NB: This is an article from DerbySoft Subscribe to our weekly newsletter and stay up to date Almost a century later (1841), Thomas Cook opened the first leisure travel agency, and by 1845, he launched his first commercial packaged tour.

Book 109
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A Vintage Cake Breaker Is Perfect for Slicing Delicate Cakes

EATER

Lille Allen/Eater This old-school gadget is fun piece to have in your kitchen Nothing brings me joy quite like browsing the aisles of an antique mall. Every corner of every booth is a new chance to discover something lovely, rare, and most importantly, useful. My most cherished kitchen tools have come from neighborhood estate sales or small vintage shops with coffee stations and frosted home-baked goods at their entrance, and it was one of these weekend outings that brought the cake breaker to m

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Cultural Immersion: Building legacy through authentic experiences

eHotelier

Every destination holds a story, a unique narrative woven through regions, cities, monuments, and architecture, each reflecting the unique character of its place.

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World-renowned Lune Croissanterie arrives in Sydney this Saturday

Hospitality Magazine

Lune has an undeniably magnetic story. At the croissanterie’s heart is Kate Reid, the former Formula One aerodynamicist cum meticulous pastry mastermind. Reid’s first store in Melbourne quickly ballooned in popularity, leading to the establishment of a rigorous ticketing system and purchasing limits to manage the expanding crowds. Now – among much fanfare and after a prolonged wait – the croissants that led New York Times food writer Oliver Strand to ask if they’re the best in the world ar

Magazine 130
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Business Automation in Hospitality: A New World

Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.