Sat.Jan 08, 2022 - Fri.Jan 14, 2022

article thumbnail

Is Your Ice Cream Too Cold? Lessons in Fighting Friendly Fraud

Modern Restaurant Management

In mid-December, a story went viral on Twitter across the pond about a customer being refunded by a food delivery service after complaining that the “four milkshakes, a cheesecake and an ice cream” they had ordered from a Manchester restaurant were “too cold”, as reported by Manchester Evening News. The restaurant owner turned to the media as he felt he had to speak up against the “spate of suspicious refunds” he had been experiencing, with seemingly legitimat

article thumbnail

Diners Turn to Reddit to Sell Their $1,500 Reservations During Omicron

EATER

Spencer Platt/Getty Images. [link].

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Virtualization and diversification: looking beyond the hotel bed

EHL Insights

Since the turn of the twenty-first century, "technology" has been the buzzword that’s been said to death – and it’s not going anywhere anytime soon, if ever at all. In the hospitality industry, technology had once been vilified by some as the harbinger of doom to the sacred ‘human touch’. Hence, the big question, how can machines create personable experiences?

105
105
article thumbnail

How To Start A Waste-Free Restaurant In The USA

The Restaurant Times

Globally, food waste generates 4.4 Gt of CO2e annually, accounting for 8% of GHG emissions. This is one of the reasons why food waste has been gaining momentum over the past few years. In the US, food waste and related packaging account for almost 45% of the material that goes into landfills. Around 1.4 billion tons of food is wasted across the globe every year, which represents nearly 1/3rd of global food consumption.

article thumbnail

Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

article thumbnail

Six Strategies to Improve Restaurant Efficiency

Modern Restaurant Management

Restaurant efficiency is the key to making a profit in an industry with thin margins and fierce competition. Inefficient restaurants are usually the result of a combination of, if not, all of the following factors: Bad stock management and rotation. Untrained and unmotivated staff. Inefficient management of staff. No realistic table management. This guide sets out six tips for improving your restaurant efficiency that can be implemented immediately and cheaper to your pocket.

More Trending

article thumbnail

Will Food Trucks Outpace Traditional Diners in Popularity?

Restaurant Engine

Food trucks are on target to outpace traditional diners in popularity. Did you know there are nearly 33,000 food trucks in the United States? What’s more, the food truck industry’s market size has grown by an average of 6.6% each year from 2016 to 2021. This might lead you to ask, “Will food trucks outpace traditional diners in popularity?”. In this article, we look at the rise of the food truck and uncover if food truck trends will continue to grow.

article thumbnail

Top F&B Industry Trends To Watch Out For In 2022

The Restaurant Times

After more than two years of unprecedented disruption, 2022 is shaping up to be another exciting and unique year for the food and beverage industry, with consumers demanding adventure and experience on the one hand, and businesses focusing on transparent industry practices and innovations that reduce waste, save water and minimize environmental impact on the other.

article thumbnail

Taking Loyalty to the New Normal Level and Beyond

Modern Restaurant Management

The pandemic has challenged the relationship between restaurant operator and guest. Brands that have shifted to a more customer-centric approach have an understanding of loyalty as being earned and not sold. Modern Restaurant Management (MRM) magazine asked Suzi Tripp, VP of Insights at digital transformation firm Brooks Bell how restaurants loyalty programs are evolving and the importance of having a head of loyalty who understands why people buy, how they buy and how often they buy.

article thumbnail

Who’s Really Behind Joanna Gaines’s Perfect Peanut Butter Brownies?

EATER

The New York Times credits the “Fixer Upper” star for this transcendent peanut butter and chocolate combination, but both the comment section and Gaines herself say otherwise It is important that I begin by assuring you that Joanna Gaines’s brownies are delicious. More than delicious, actually, they are perfect. Like some of my favorite pastries, they benefit from a slight chill, which in this case further defines the layers; the frosting becomes like a hardened chocolate shell, the peanut butte

article thumbnail

Food & Beverage Industry Report 2024

Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

article thumbnail

Discover the Best Destinations To Work Remotely With The "Work From Wherever" Guide

Travel Pulse Technology

KAYAK's new guide helps travelers find the best remote working destination for them.

59
article thumbnail

Origin raises $5M for membership-based trip-planning app

PhocusWire

Origin's travel curators have local expertise and use machine learning to help travelers find, plan and book their trips, including flights, accommodation and experiences.

Book 54
article thumbnail

MRM Research Roundup: 2022 Restaurant Trends

Modern Restaurant Management

This edition of MRM Research Roundup features evolving guest relationships, views on restauarant tech, employee desires and wedding trends. The Pandemic Has Permanently Altered the Consumer-Restaurant Relationships. The pandemic has permanently altered the consumer-restaurant relationship with operators investing in technology and real estate to align with changing consumer preferences, according to the 2021 Restaurant Franchise Pulse survey, conducted by TD Bank.

Server 215
article thumbnail

I Miss Few Things More Than Eavesdropping in Restaurants

EATER

Shutterstock. The looming specter of COVID has ruined my favorite hobby: being in everybody else’s business I am, by nature, an exceedingly nosy person. I am the type of individual who reads hundred-comment-long Facebook threads involving people I’ve never met, and I absolutely cannot resist an in-public spat between lovers. For better or worse, if there’s a conversation going on within earshot of me, I need to know what it’s about.

128
128
article thumbnail

Why Every Small Business Needs an HCM Solution: A Comprehensive Guide

Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

article thumbnail

How To Open A Touchless Ghost Kitchen In The UK

The Restaurant Times

When ghost kitchens first popped up in the restaurant industry, it appeared to be an innovative solution to many obscure problems, such as a limited job market, rising costs, and increased catering overhead. . And, over time the global market for ghost kitchens is expected to grow from $43.1 billion in 2019 to $71.4 billion by 2027. Even before the COVID-19 pandemic, the takeaway food delivery market accounted for 8% of the UK foodservice, and the numbers have only gone up since.

article thumbnail

Sounding Off: A major - and overdue - power shift is coming to travel

PhocusWire

Self-sovereign decentralized identity solutions are coming to travel and will give consumers much-needed control over their personal data.

52
article thumbnail

Six Trends to Expect from Back of House in 2022

Modern Restaurant Management

It’s no secret that the restaurant industry has changed dramatically in the last two years. COVID has upended the way the industry operates, shifting everything from the way we serve guests to how sanitation works to what the supply chain and labor market look like. Although the pandemic will continue to change how we navigate the restaurant industry moving forward, many operators are looking to find their new normal and begin proactively investing in their success again.

article thumbnail

KFC’s Beyond Meat Nuggets Taste Like Chicken, Eat Like Rubber

EATER

Amy McCarthy. The plant-based chicken nuggets mimic the flavor, but not so much the perfect texture, of a fast-food chicken nugget On Monday, Kentucky Fried Chicken’s long-awaited fake-meat nuggets officially arrived at the chain’s nearly 4,000 locations across the United States. The announcement couldn’t have come at a better time for the chain, which is apparently struggling mightily with supply chain issues, at least in my corner of the world.

Pricing 126
article thumbnail

Best Practices to Streamline Compensation Management: A Foundation for Growth

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

article thumbnail

How To Start A Waste-Free Bakery In The UK

The Restaurant Times

A survey conducted by Too Good To Go indicates that more than 1/3rd of the bakery output in the UK ends up being wasted. Every day, a large volume of delicious pastries, cupcakes, etc., end up in the bin just because it wasn’t sold in time. Such wastage is excruciatingly painful for the bakers, given the time and energy that go into creating the perfect pastries, crusty loaves, and delicious cupcakes.

article thumbnail

WATCH: Digital travel revenues bounce back as recovery kicks in

PhocusWire

Most of the publicly traded digital travel companies posted significant upticks in their results in Q3 2021, especially in revenue as customers took trips for the first time since the onset of the pandemic.

52
article thumbnail

Leveraging Vendor Data to Improve Your Brand’s Operations and Align Locations

Modern Restaurant Management

Supply-chain management has always been a pain point in the foodservice industry, even in pre-pandemic times. But these days, between labor shortages and challenges in the shipping industry, staff is scrambling just to keep day-to-day operations running smooth. And with a lack of visibility into the supply chain, teams are left to guess on shipment and pick-up timing for critical supplies, including beverage-grade gas.

article thumbnail

These Are the Worst Kinds of Viral Food TikToks

EATER

Brandon Bell/Getty Images. On TikTok, users turn fast-food workers into content through viral stunts or videos designed to shame their behavior. Can we just not? At this point, it happens practically weekly. A video of a food worker or restaurant patron doing something ostensibly (or obviously) bad takes over TikTok, inspiring hearty debate over whether or not the particular behavior was appropriate.

article thumbnail

Pricing for Profit: How to Set, Negotiate, and Succeed

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

article thumbnail

How to Prepare Your Business for Omicron to Prevent Profit Loss

MBB Hospitality

The last few years have been a big eye-opener for businesses. When the pandemic hit, many people were left in a bad place with their businesses. Many businesses closed temporarily when COVID hit, and some businesses even had to close down permanently. Since the beginning of the pandemic, business owners have been looking to get back on their feet and find a new sense of normal.

article thumbnail

VIDEO: Uplift on riding the buy-now-pay-later wave

PhocusWire

CEO Brian Barth discusses how the concept might evolve next, usage rates of the services, partner trends and how subscription models fit in.

52
article thumbnail

United States Supreme Court Imposes Stay on OSHA Vaccine Mandate: What Does it Mean for Restaurants?

Modern Restaurant Management

Following an expedited hearing on January 7, 2022, the United States Supreme Court granted a petition for stay of enforcement of OSHA’s COVID-19 Vaccination and Testing; Emergency Temporary Standard that would have been imposed on employers of 100 or more employees. This stay is, in effect, injunctive relief pending disposition of the numerous businesses, trade groups, and non-profit organizations’ consolidated petitions for review in the Sixth Circuit Court of Appeals.

article thumbnail

Everything You Ever Wanted to Know About Garum

EATER

Sophia Pappas. A culinary star in ancient Rome, this fermented fish sauce transforms everything it touches Extremely tasty and frequently misunderstood, garum is a fermented fish sauce that traces its origins back to Roman times. Over the course of more than a dozen centuries, it has managed to sustain its influence in the culinary world, even if its preparation method may have changed: Unlike the Romans, today’s garum makers don’t typically use huge quantities of fish and salt and seawater to p

Book 116
article thumbnail

Business Automation in Hospitality: A New World

Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.