Modern Restaurant Management

SEPTEMBER 26, 2022

Technology has been a great help during these testing times and, in particular, more and more restaurateurs have been turning to conversational voice AI ordering systems to help them meet —and increase— their orders with the resources they have available. When it’s designed for a specific use case (like restaurants), voice technology is actually pretty straightforward to deploy.

Training 215

Training Pricing Marketing 215

Boutique Hotel News

SEPTEMBER 30, 2022

UK: The Institute for Hospitality (IoH) has secured funding from Savoy Educational Trust (SET) to employ an equality, diversity and inclusion (EDI) specialist for the global hospitality sector. The role will help the hospitality industry attract talent from a diverse talent pool, including LGBTQ+, neurodiversity, supporting people from disadvantaged backgrounds, gender reassignment, age, disability, religious beliefs and other important groups.

Article 130

Article Training 130

MEWS

SEPTEMBER 27, 2022

POS inventory management is the process of using a point of sale system to successfully manage supply. In the case of hotels, you can use the POS to help you keep track of stock levels on cleaning and office supplies, any supplies relating to maintenance, food and beverage, and any other supply-chain-related matter that ensures the proper running of your hotel, along with ancillary services.

Maintenance 130

Maintenance 130

InnQuest

SEPTEMBER 28, 2022

Modern-day hotel tech is constantly being upgraded to cater to evolving guest preferences. However, the rising complexity of hotel management tech may reach a point where it restricts your hospitality staff from offering first-class guest service. The aim, amidst this digitized shift, is to find the right balance that enables hoteliers to deliver an unparalleled experience to their guests.

Property Management 130

Property Management Catering Accounting Housekeeping 130

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Accounting

Modern Restaurant Management

SEPTEMBER 30, 2022

You became a manager to build an effective team and connect with your guests. You envisioned leading your staff as they created amazing experiences for everyone that steps foot into your restaurant. But you didn't sign up for all the time-consuming back-office work. Behind the scenes, managers spend countless hours dealing with tip distributions, creating weekly schedules in spreadsheets, and doing the dreaded payroll twice a month.

Server 197

Server Front of House Scheduling Reservations 197

MEWS

SEPTEMBER 26, 2022

You may be wondering: what is a POS transaction and how does it work in the hospitality industry? POS stands for point of sale and it’s used to charge guests throughout their stay at your hotel. Not only does it improve the guest experience by allowing payments to be made electronically from anywhere on the hotel premises, but it also helps hoteliers keep better track of sales in order to optimize and improve the customer journey as well as your bottom line.

130

130

Soft Inn

SEPTEMBER 27, 2022

The self-check-in kiosk is not a new concept, yet becoming a popular trend before 2021. Now it started to be embraced by hotel industries worldwide after the hit of the Covid-19 pandemic. Besides that, hotel guests are now becoming more aware of contactless service. This is proven based on the research run by students in UTEM, Malaysia, 93.7% of customers preferred a contactless check-in after the Covid-19 pandemic for their safety and convenience.

130

130

Modern Restaurant Management

SEPTEMBER 29, 2022

No matter how excellent your customer service is, you will always encounter the occasional aggressive customer. You cannot avoid them; sooner or later, you will encounter them. If you've worked in the hospitality industry, you've already had to deal with an aggressive customer or two. Customer satisfaction is always the top priority in the hospitality and restaurant industry, so it's essential to know how to handle aggressive customers in a way that will diffuse the situation and lea

Customer Service 197

Customer Service Scheduling Communication Training 197

7 Shifts

SEPTEMBER 26, 2022

Working in a restaurant is something more than 11 million people in the United States do. It's one of the most hands-on jobs you can have - and equips employees with an abundance of restaurant skills as a result. Like any job, a restaurant job teaches skills and processes you can put on your resume in addition to soft skills that make you both a better worker and a more well-rounded person.

Back of House 148

Back of House Front of House Server Download 148

Advertisement

Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

Service Management

MEWS

SEPTEMBER 27, 2022

At Mews, we have three CSR (corporate social responsibility) goals. One of them is helping the homeless and displaced , and we’ve already written about tackling climate action. Today, we’re talking about furthering knowledge and education.

130

130

EATER

SEPTEMBER 30, 2022

The food blogger aesthetic has given way to something more realistic and DIY: Laissez-faire Instagram food is here For a long time, food looked one way on Instagram. It was the look of crisp, pristinely lit plates seen from above, with sprigs of herbs strewn to appear haphazard, despite the tedious work of styling tweezers; stacks of pancakes and cookies shot at exactly the correct angle to show a blur of eggs, old-timey glass bottles of milk, and an “accidental” dusting of flour in the backgrou

Blog 145

Blog Accounting Presentation Magazine 145

Modern Restaurant Management

SEPTEMBER 28, 2022

Restaurants are bracing themselves for the effects of an economic downturn. Roughly 43 percent of restaurant operators believe economic conditions will worsen in the coming months. They worry because rising food costs and inflation go hand-in-hand. The rising expense of food and supplies is trending ahead of inflation rates causing restaurant margins to plummet.

Download 195

Download Marketing Document Budgeting 195

EHL Insights

SEPTEMBER 28, 2022

Whenever we think about hospitality, hotels are usually the first thing that comes to mind. During our 6-month mandate as Ambassadors of Swiss International Air Lines, we wanted to broaden our understanding of the meaning of hospitality according to the aviation industry. What better way of finding out than directly going to the field and being surrounded by professionals in the sector?

104

104

Advertisement

Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

Download

MEWS

SEPTEMBER 25, 2022

Digital ordering , once considered the wave of the future, is now firmly here to stay. This is good news because it’s a win-win for all parties concerned. Hoteliers will be able to generate clearer guest profiles, allowing them to better optimize the guest experience, while guests will be able to take the hospitality journey into their own hands, deciding when to order and pay, and how to pay.

130

130

EATER

SEPTEMBER 28, 2022

Shutterstock. It’s an easy way to level up homemade desserts This post originally appeared in the September 26, 2022 edition of The Move , a place for Eater’s writers and editors to reveal their recommendations and pro dining tips — sometimes thoughtful, sometimes weird, but always someone’s go-to move. Subscribe now. There is obvious pleasure in plain ol’ whipped cream, be it dolloped over a mousse or pie, smothered with hot fudge and sprinkles, or squirted from a Reddi-Wip tube straight into a

106

106

Modern Restaurant Management

SEPTEMBER 28, 2022

More than 30 QSR brands have nearly three Esports sponsorship deals on average, while 10 have five or more, according to SponsorUnited’s a “ QSR and Esports Sponsorship Snapshot.” The report notes that as Esports popularity grows, QSR brands are investing in the space through sponsorships. For the report, SponsorUnited's platform identified 47 active QSR brands buying sponsorships or media. “As the fandom in Esports continues to grow, QSR brands have been leaders in s

Marketing 180

Marketing 180

Industry Insights Lodging Magazine

SEPTEMBER 30, 2022

Since announcing its rebrand in March 2021, Raines, a hospitality management, development, and?investment?group that operates in the Southeastern United States, remains focused on growing its third-party management business in the region. The company recently added its first property in Florida and sixth managed hotel: the Fairfield Inn & Suites by Marriott Pensacola West I-10, owned by Season 21, LLC.

Hospitality Management 100

Hospitality Management Magazine Events 100

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

Presentation

Sculpture Hospitality

SEPTEMBER 28, 2022

As an owner or manager in the hospitality industry, you know that restaurants have narrow profit margins. This means it’s especially important for restaurants to find ways to cut costs to increase profitability.

98

98

EATER

SEPTEMBER 30, 2022

Dina Ávila/Eater. The deep, nutty flavor of browned butter makes a perfect companion for the fresh figs that are still in season Growing up, the only time I ate figs was when my father brought home a package of Fig Newtons, his favorite grocery store cookies. Occasionally, he would come home, look at me wordlessly and crinkle the plastic wrap that encased our beloved treat, and I would follow him to the kitchen counter where we would sit, eating row after row of the fig-filled cookies.

Marketing 106

Marketing 106

Modern Restaurant Management

SEPTEMBER 27, 2022

Fall has just begun, but pumpkin has already been spicing up menus and bringing in customers across the U.S. According to There’s Somethin’ About Pumpkin , from by foot traffic analytics firm Placer.ai, Dunkin’ and Starbucks both experienced boosts when they debuted fall-menu items this year. The report found that in 2019, 2021, and 2022, visits to the chains spiked in correlation with the releases.

173

173

SiteMinder

SEPTEMBER 27, 2022

Trying to perfect the hospitality experience at your hotel can often have you thinking of a million different things and quickly overwhelm you. Sometimes getting it right isn’t all about reading dozens of blogs, books, or other resources, but instead taking note of a poignant quote and simple advice. In this blog we’ve picked some of the best hospitality quotes available on the web that you and your team can take inspiration from at your hotel.

Blog 98

Blog Training Book Marketing 98

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

Pricing

Revfine

SEPTEMBER 30, 2022

Revenue managers have no shortage of data at their fingertips. To visualize that data in an understandable and actionable way, here are some top RMS reports that every revenue manager should be familiar with. RMS Reports Every Hotel Revenue Manager Needs to Know Below you'll find top revenue management reports that every revenue manager should. The post Top RMS Reports Every Hotel Revenue Manager Needs to Know appeared first on Revfine.com.

98

98

EATER

SEPTEMBER 28, 2022

How the owners behind HAGS turned a famous — and famously dark and cramped — Momofuku space into a colorful restaurant that’s decidedly queer My first time walking into HAGS, a queer fine dining destination in the East Village, I thought I would be flooded with memories. I thought it would be obvious what it had been, the bones of its previous life pushing through the skin of its walls.

Magazine 104

Magazine Marketing 104

EHL Insights

SEPTEMBER 30, 2022

Dr Sowon Kim answers questions based on a 2022 industry report that looks at the positive impact of flexible working practices in the hotel sector. Giving hotel employees the opportunity to organize their professional lives via part-time work, remote work and flexible scheduling brings benefits not just to the personnel's work-life balance but also to the organization and its capacity for resilience.

Scheduling 98

Scheduling 98

SiteMinder

SEPTEMBER 26, 2022

World Tourism Day 2022: SiteMinder launches annual Changing Traveller Report, the largest accommodation-specific traveller survey globally. Sydney, Australia – SiteMinder (ASX:SDR), the world’s leading open hotel commerce platform, has today launched its annual Changing Traveller Report , revealing that the urge to travel is stronger than rising inflation, and the already popular ‘bleisure’ travel trend — combining business and leisure — is pushing new preferences that are set to change the hote

Travel and Tourism 98

Travel and Tourism Book Reservations Definition 98

Advertisement

Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

Guest Satisfaction