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If you are tired of dealing with disorganised and scattered guest data and manually managing all guest communication, you are probably looking to implement (or already have implemented) a CRM for your hotel.
The Tourism Tax (TTx) in Malaysia is a fee imposed on foreign tourists staying at accommodation premises in the country. It was introduced to boost the country's tourism industry and improve the facilities and infrastructure available for tourists. The tax is charged at MYR10.00 per room per night, regardless of the star rating of the hotel or the type of accommodation.
Melbourne bar Caretaker’s Cottage has secured the 2024 Art of Hospitality Award from The World’s 50 Best Bars. More than 700 anonymous industry experts from across the globe voted for the bar they received the most outstanding hospitality service at in the last 18 months, with Rob Libecans, Ryan Noreiks and Matt Stirling’s venue emerging victorious.
As a result of the Great Chicago Fire that killed 250 people in 1871, the National Fire Protection Association has declared the public observance of Fire Prevention Week since 1922, marking more than 100 years this year of the public observance. The holiday was later cemented by President Coolidge, marking the longest-running public health and safety observance on record.
Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
The World Travel & Tourism Council (WTTC) today launched its 2024 Economic Impact Trends Report, which has revealed the U.S. as the world’s most powerful Travel & Tourism market, contributing a record-breaking $2.36 TN to the nation’s economy last year.
These days, a restaurant's reputation is built on more than the taste of its food. They must also focus on creating memorable experiences for customers at every touchpoint. 60% of guests who have a positive experience are likely to dine at a restaurant more frequently. From creating a welcoming ambiance to offering unique menu items, let’s explore the ways you can refine your restaurant's customer experience in 2024.
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These days, a restaurant's reputation is built on more than the taste of its food. They must also focus on creating memorable experiences for customers at every touchpoint. 60% of guests who have a positive experience are likely to dine at a restaurant more frequently. From creating a welcoming ambiance to offering unique menu items, let’s explore the ways you can refine your restaurant's customer experience in 2024.
Casa Mariotti is bringing Rome to the heart of Richmond, serving up cream-filled buns, a curated Italian wine list, and “Nonna’s beloved Roman rice balls” in a warm neighbourhood setting. Melbourne brothers and hospitality veterans Guido and Giacomo Guerrieri own and run the restaurant, combining their wealth of front and back-of-house experience. “We’re excited to bring Casa Mariotti Bar & Cucina to Richmond – a community we love – to showcase our family’s dedication to Italian
Now that the summer of the value meal has ended, what will autumn bring for QSR brands? Will they be able to capitalize on the good will and traffic boosts as the weather gets cooler? To learn how operators can take a forward-looking approach and ease customers back into a profitable pricing model, Modern Restaurant Management (MRM) magazine reached out to Hope Neiman, CMO at restaurant ordering and loyalty platform, Tillster, which works with brands like Baskin Robbins, Popeyes and Burger King
FCS Solutions, a global leading provider of hospitality technology, continues its strategic expansion across the Europe, with a new office in Czech Republic.
World Champion Squirrel Cooker hopeful Addie Hayes preps her dishes on a Coleman stove. Professional chefs and amateur cooks compete for Arkansas pride in the annual World Champion Squirrel Cook Off As the kitchen manager at the Odd Soul , a pizzeria and bar in Springdale, Arkansas, Addie Hayes is used to spending Saturday mornings in front of a stove.
Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.
The hospitality industry has changed a lot over the years. Labor shortages, rising guest expectations, and tightening budgets are the new norm. We’ve spent a lot of time thinking about how technology can help solve these challenges. And while technology won’t fix everything, it can go a long way in making operations run smoother and guests happier.
Bar and restaurant operators often face tough dilemmas, ranging from the daily question, “Should we be mixing more drinks or turning more tables?” to strategic decisions such as, “Should we use a patchwork of digital features or one platform?” But these questions don't require an either-or answer. With today’s technology, bar and lounge operators can have the best of both worlds.
Explore the evolution of game development from simple 2D games to immersive 3D worlds. Contact Abhiwan Technology, the top game development company in Delhi, for cutting-edge game development services.
In today’s competitive hospitality industry, managing bookings efficiently can make or break a hotel's success. For small and mid-size hotels, having the right OTA ( Online Travel Agencies ) channel manager is critical. A channel manager allows you to update room availability, pricing, and bookings across multiple platforms like Booking.com, Expedia, and more—all from one place.
Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.
A new report has revealed that almost half of the surveyed restaurant owners say their financial position has recently changed for the worse. The report combines data from the Restaurant and Catering Association, Mastercard, and Uber Eats to reveal the longtail economic impacts of covid on hospitality. The findings drew insights from almost 60 thousand small business operators and over 300 thousand people in the sector.
The modern restaurant industry has always moved fast, but the pace continues to accelerate. Consumer demands are changing at a rapid rate. Macroeconomic conditions cycle quicker and quicker. Supply chains, while showing more stability, are fraught with uncertainty. And yet, the modern restaurant is thriving. The food service industry is forecast to reach $1 trillion in sales this year.
As technology evolves, Artificial Intelligence (AI) has become a valuable tool across industries, especially in hospitality. However, with this rapid advancement, misconceptions about AI's role in replacing human workers have also surfaced.
In today's digital world, Online Travel Agencies (OTAs) like Booking.com and Expedia have become essential for hotels looking to reach a larger audience and increase bookings. OTAs offer unmatched exposure, but with so many hotels listed, it can be challenging to stand out. To attract more guests and ensure high visibility, it’s crucial to improve your ranking on these platforms.
Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.
The shift in IT priorities There’s been a significant shift in the priorities of IT management in recent years. A study by Hospitality Technology showed that 68% of hoteliers reported an increased focus on digital transformation as a key driver for business growth. The emphasis has moved from maintaining basic operational stability to driving innovation, enhancing security and optimizing performance.
Nearly half of restaurants fail in their fifth year of business. My long and largely positive journey in the industry hasn't been without challenges. That’s part of the price of doing business – especially when you own multiple restaurants. But if you learn from failures and misfortunes as we have, those experiences can spur you to even more success.
As many guests and operators prepare for the upcoming season, have you been tracking the latest trends relating to mobile ordering to ensure you are maximising each and every sales opportunity?
The travel industry has undergone many changes in recent years, and one area that’s constantly evolving is the world of Online Travel Agencies (OTAs). These platforms have become the go-to for many travelers, offering a simple and convenient way to book everything from flights to hotels. As we step into 2024, it’s clear that OTAs are not slowing down regarding innovation.
In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a
Hiring and training new employees is an expensive business, both in recruiting costs and time invested. So, it’s not surprising that staff satisfaction and retention are priorities for hotels looking to drive profitability.
The Fair Work Ombudsman (FWO) has taken Landhaus Estate Wines to court for failing to observe a compliance notice regarding an employee’s unpaid leave entitlements. The Adelaide Hills winery is facing a penalty of up to $46,950. The worker was employed by Landhaus as a full-time sales representative between September 2020 and May 2022. He requested assistance from the regulator for unpaid annual leave entitlements that were accrued but untaken at the end of his employment.
International tourism bounced back to 96% of pre-pandemic levels in the seven months through July 2024, driven by strong demand in Europe and the re-opening of markets in Asia and the Pacific.
When it comes to wellness for hotels, to get people’s attention, we often start with the total addressable market (TAM). As of EOY 2022, the Global Wellness Institute estimated the global wellness economy at $5.6 trillion with an 8.6% CAGR to reach $8.5 trillion in 2027. That’s a tremendous opportunity and huge growth, all stemming from many personal factors that can be summarized in the phrase, “If you don’t make time for your wellness, you will be forced to content with your illness.
Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.
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