Sat.Jan 20, 2024 - Fri.Jan 26, 2024

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Navigating market shifts: Keeping your hotel competitive in the age of new entrants

eHotelier

How can you capture demand when your hotel is no longer the hot new thing on the market? How can you compete with newer properties and their aggressive sales and marketing tactics?

Marketing 279
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Michelin-star chef’s pop-up at Freyja

Hospitality Magazine

Two culinary forces are set to come together in February for a limited dining series at Melbourne’s Freyja. The Nordic-inspired restaurant’s Executive Chef Jae Bang is collaborating with Hugo Souchet from three Michelin-star restaurant Les Pres d’Eugenie in France. Over three nights, the chefs will serve a six-course set menu commencing on 8 February as part of the 4 Hands dining series.

Pricing 246
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Beyond Menus: Creative QR Code Uses for Restaurants

Modern Restaurant Management

During the COVID-19 pandemic, QR codes took center stage in the restaurant industry. The technology allowed patrons to bypass physical menus and access digital menus instead, lowering the risk of spreading the virus. But QR codes offer much more than a pathway to a menu on our phones. Businesses use the 2D barcode in new, exciting ways every day. For example, Pizza Hut used QR codes to turn pizza boxes into an augmented reality game of Pac-Man, while Chili’s promoted the technology at its

Download 197
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How to Schedule Employees Effectively in 9 Steps

7 Shifts

A restaurant’s schedule is its framework for success. It’s the key to creating a consistent experience every day, week, and month of the year — the essential structure for the restaurant’s operations. Getting it right is critical for sustained success in the restaurant industry. But it isn’t simple. Effective employee scheduling means finding the right mix of shifts and shift types for your business.

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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Beyond apologies: 7 keys to service recovery after a mistake

eHotelier

Just as your minor missteps resonate, so does the praise when you acknowledge your faults, apologize, and provide a genuine, human and tangible solution. Here's how you can transform challenging moments into opportunities to strengthen your customer relationships.

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How To Stay Open When The Power Is Out 

Modern Restaurant Management

When the lights go out, equipment stops running, chefs can’t cook and customers can’t dine. Quite simply, when restaurants lose electricity, revenues stop. And, with power outages lasting on average seven hours, this could create devastating losses for businesses in an industry already operating on thin margins. Between the product waste from refrigerated food expiring in two to four hours and the inability to keep generating income from a kitchen shutdown, power outages have the pot

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Why Does ‘Hell’s Kitchen’ Still Celebrate Toxic Chef Culture?

EATER

FOX Image Collection via Getty I After 22 seasons, Gordon Ramsay’s show remains a safe space for unhinged workplace aggression There’s a point in most Hell’s Kitchen episodes where Gordon Ramsay stops dinner service. There’s a problem: The beef Wellington is raw. Or the scallops are raw. Or the salmon is raw. It upsets Ramsay so much that he’s forced to chuck the beef against a wall or punch the salmon, the full force of his fist making raw fish shards fly everywhere.

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What really matters to travel industry insiders when making 2024 travel plans?

eHotelier

Spending more, booking earlier, lost luggage fears and delayed revenge travel are some of the insights provided by Sabre’s global workforce in a recent survey about 2024 travel planning.

Book 235
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Parker Group opens Busselton Pavilion in Western Australia

Hospitality Magazine

Parker Group, led by hospitality figure John Parker has unveiled its latest venue Busselton Pavilion in Western Australia’s Margaret River region. The 500-pax venue features a pub, dining room, wine shop, and a soon-to-be-opened distillery. Parker Group Culinary Director Brendan Pratt (ex-Vasse Felix) is spearheading the food offering which champions fresh seafood and produce from the surrounding area.

Magazine 130
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Food & Beverage Industry Report 2024

Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

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How F&B Companies Can Mitigate Some of the Industry’s Biggest Risks

Modern Restaurant Management

Already one of the largest sectors of the global economy, the food and beverage industry shows no signs of slowing down. In fact, according to the Business Research Company’s 2023 Food and Beverages Global Market Report, the global industry’s market size grew over 7.3 percent from $6,729.54 billion in 2022 to $7,221.73 billion in 2023 in one year alone.

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N/A Beer, Why So Secretive?

EATER

Craft beer was built on the open sharing of ideas among brewers. Nonalcoholic craft beer is taking the opposite tack—to the detriment of innovation.

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Crafting a stellar online image: Mastering online reputation to drive hotel bookings

eHotelier

Let’s examine how hotels can use AI tools to improve their web presence and make sure that their reputation draws and keeps visitors.

Book 227
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Renewed calls from industry to freeze spirits tax

Hospitality Magazine

Spirits excise is once again scheduled for increases next month and in August and Australia’s spirits manufacturers are calling on the Government to freeze spirits tax increases and instead focus on supporting this promising industry. In August last year Australia’s spirits tax rose to over $100 per litre of alcohol and the bi-annual indexation continues to fuel inflation and cost of living pressures, having already risen in line with the Consumer Price Index (CPI) by a total of 12.5 per cent in

Budgeting 130
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Why Every Small Business Needs an HCM Solution: A Comprehensive Guide

Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

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What Consumers Want? A B2C Checklist

Modern Restaurant Management

Understanding your diner’s requirements, preferences, and desires is the foundation for success in the modern restaurant industry. This industry seeks to develop a value proposition that speaks to its consumers and convinces them to dine in their restaurants. But precisely, how can you determine what customers want? How can you adjust your B2C marketing strategy to align with their needs and provide an elevated culinary experience?

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The Vegas Strip’s Newest Casino Charged $21 for Six Nacho Chips — And #Nachogate Was Born

EATER

When one sports bar came under fire for a pitiful plate of nachos, social media users united under the banner of what a good plate of nachos looks like

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Profitable approaches to early check-ins and late check outs

eHotelier

Hotels recognize revenue management drives profits, but only some hotels recognize revenue management is like a stream running through the hotel. Every department and staff member impacts the hotel’s profitability. Take early check-ins and late checkouts. Usually, the reception staff handles these requests and must strike a balance. Your front-line staff wants to keep the.

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Peeling back the layers of the humble hero

Hospitality Magazine

Onions ( Allium cepa ) are one of the world’s oldest cultivated plants. A herbaceous, biennial grown throughout the world for its edible bulb, the onion is likely native to south-western Asia. Ancient Egyptians regarded onion bulbs as a symbol of the universe, and Julia Child is famously quoted as saying: “It’s hard to imagine a civilisation without onions; in one form or another, their flavour blends into almost everything in the meal except the dessert.

Magazine 130
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Best Practices to Streamline Compensation Management: A Foundation for Growth

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

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Dry Promotions: The Essential Dos and Don’ts for Hospitality Employers

Horizon Hospitality

As a hospitality manager, implementing “dry” promotions – a promotion that does not include a pay raise – can be risky. On the one hand, it can help employees quickly grow their skill sets and gain a better understanding of the business. On the other hand, employees often view it as an empty gesture by employees looking to squeeze some extra work out of them.

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When Did Taprooms Start to Look So… Nice?

EATER

Craft beer taprooms, once only industrial extensions of breweries, have gotten a makeover. Here's why they're now bright, airy and sleek.

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Welcoming a new era of guest luggage management…

eHotelier

In your hotel, how many guest complaints do you receive relating to wrong luggage being retrieved, or delays to luggage retrieval? And how many guests misplace their luggage tickets?

Concierge 214
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Lode Pies & Pastries farewells two co-owners

Hospitality Magazine

The Sydney pastry shop responsible for giving the city its best pithivier is bidding a fond farewell to co-owners Lorenzo Librino and Benji Spencer. The business will now be run by fellow founder and Lumi chef Federico Zanellato, who launched Lode in Surry Hills at the end of 2021 alongside Librino. The news was announced on Instagram yesterday, with a post paying tribute to the pair. “Your passion, dedication, and incredible hard work have shaped Lode into what it is today.

Magazine 130
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Pricing for Profit: How to Set, Negotiate, and Succeed

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

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JLL: Global hotel investment volume to accelerate in ’24

Hotel Business

JLL’s Hotels & Hospitality Group ‘s Global Hotel Investment Outlook 2024 forecasts that global hotel investment volume will increase 15% to 25% year-over-year. Though 2023 proved to be a challenging year for commercial real estate, marked by geopolitical tensions and capital market dislocation, the lodging industry demonstrated resilience, with RevPAR achieving a full recovery and surpassing 2019 levels by 12%.

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That’s (Not) the Tea

EATER

Maren Caruso/Getty Images Michelle Francl’s new book “Steeped: The Chemistry of Tea” sparked an international debate over which country makes the best tea Humans have a particular penchant for using beverages as markers of identity. I’ve seen friends get into legitimate fights over gin versus vodka martinis. I’ve read essays on how the whole country of Italy is right to not allow you milk in your coffee after 10 a.m.

Book 137
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Hyatt continues strategic brand expansion in Europe, Africa and the Middle East

eHotelier

Hyatt Hotels Corporation highlighted today Hyatt’s expected growth trajectory for 2024 and beyond, across Europe, Africa and the Middle East (EAME), underscored by a record year of deal signings in 2023.

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Australian venues debut on the 50 Best Discovery list

Hospitality Magazine

Renowned city guide 50 Best Discovery has added more than 600 new venues to its list including a number of Australian spots. The platform now hosts profiles of 3,200-plus hospitality venues globally, with more than 260 restaurants and 120 bars included in the latest wave of additions. The latest platform debuts also includes 240 hotels, which are the first ever to be included in the guide.

Magazine 130
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Business Automation in Hospitality: A New World

Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.