eHotelier

JULY 9, 2023

Which elements of virtual trips are the most essential and how these can be used to encourage returning tourists’ behavioural intentions via immersion and nostalgia?

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299

Hospitality Magazine

JULY 12, 2023

Fine Food Australia returns to Sydney from 11-14 September, with the Southern Hemisphere’s ultimate industry food event set to showcase the latest innovations in the sector. Registrations are now open to trade who will be able to visit more than 850 local and international exhibitors during the four-day event at the ICC. “We are thrilled to be back in Sydney for 2023 hosting the ultimate food trade event, to inspire, educate and unite this incredible industry, which is the backbone of our

Workshop 246

Workshop Events Special Events Magazine 246

Hotelogix

JULY 11, 2023

As per our interactions with hotel groups, it is clear that most of them want to replace their existing on-premises solutions with today’s cloud-based solutions. But then, why is the adoption rate so slow, at least slower than expected?

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Soft Inn

JULY 10, 2023

Try googling the largest hotel chain in the world and see what pops up. It's a guarantee that Marriot International takes the cake. Being so successful must come from a solid strategy, right? Take a look at what you can learn from Marriott's pricing strategy.

Pricing 246

Pricing 246

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Accounting

eHotelier

JULY 11, 2023

The hotel bar is experiencing a revival while guests who are over-satiated by screens are reverting to the ‘old school’ method of asking a real person what they should do or where they should go. There are plenty of ways to make this work for your topline growth.

Concierge 264

Concierge 264

Modern Restaurant Management

JULY 12, 2023

A majority of diners report diminishing guest experience because of labor shortages at restaurants, according to a consumer survey from HungerRush. Key takeaways include: More than half of consumers surveyed (51 percent), felt that independent restaurants have been impacted the most by not having enough staff to take orders, cook food, and handle deliveries – followed by major chains (36 percent) and mid-sized regional restaurants (14 percent). 57 percent of consumers aren’t confident tha

Customer Service 167

Customer Service Marketing Magazine 167

7 Shifts

JULY 12, 2023

Kwini Reed fell into the restaurant industry by accident. She met her now husband and business partner, chef Michael Reed when he worked at Poppy + Rose in downtown LA. She now co-owns Poppy + Rose, Poppy & Seed , and Root of all Food , an LA-based catering company. She joined us on The Pre-Shift Podcast to discuss her philosophy on managing a team, including how she coaches managers.

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Server Book Training Catering 148

eHotelier

JULY 13, 2023

It is time to focus on ways of developing leadership soft skills to inspire greater engagement, loyalty, productivity and enhance overall business performance.

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Hotel Owner

JULY 12, 2023

The world of work can be a daunting place at the best of times and this can be especially heightened for disabled people. Research from Hilton found that nearly 90% of people with a learning disability have experienced difficulty finding a job. However, Hilton has made it its mission to help those with disabilities get into the hospitality industry by partnering with Down’s Syndrome Association’s WorkFit programme, and Aurora Foxes.

Training 105

Training 105

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Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

Service Management

Modern Restaurant Management

JULY 11, 2023

QR codes have rapidly transformed the traditional restaurant landscape in recent years. Their contactless nature and ease of use earned them an excellent reputation, especially at the height of the COVID-19 pandemic. Customers could find menus online, earn rewards and pay their checks — all with a simple scan. And today, customers still appreciate that convenience.

Server 126

Server Information Pricing Marketing 126

7 Shifts

JULY 8, 2023

Joe Kahn opened the first Condado Tacos in 2014, a stone's throw from the Ohio State University in Columbus, Ohio. And the driving principle behind it was to be the type of place he would work at forever given the opportunity. He joined us on The Pre-Shift Podcast, along with Chris Artinian, President and CEO of Condado Tacos. Kahn: "It was kind of a no-brainer.

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Training Server Communication Definition 109

eHotelier

JULY 12, 2023

Here is a look at three of the most significant questions operators have about their data in the cloud and how they can take steps to curtail uncertainty.

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Hotel Owner

JULY 12, 2023

Splendid hospitality group has announced the appointment of Kevin Bonello as executive head chef of five-star hotel The Grand, York. With a culinary background spanning over two decades, including as culinary director at Michelin-starred restaurant De Mondion, Bonello brings a wealth of expertise and innovation to The Grand’s culinary team. He will be working with Ahmed Abdalla, head chef of Legacy, the hotel’s Michelin favorited restaurant for February 2023, and Marc Williams, chef director of

Training 105

Training 105

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Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

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Modern Restaurant Management

JULY 14, 2023

Restaurant insurance is complicated. Just as owners have to play many roles in management, marketing, and menus, their insurance has to protect their finances, patrons, and employees. And who has the time to read a 100-page insurance policy? According to a recent survey by Wakefield Research, 90 percent of business respondents said they lack confidence that their business is adequately insured.

Training 88

Training Pricing Marketing Information 88

Technology: Lodging Magazine

JULY 10, 2023

Technology both facilitates hotel operations and enhances the guest experience, but it is the latter area that has seen the most advancements coming out of the pandemic. The staffing shortage existed pre-pandemic, and so did software that automated operations to assist with that shortage. As INTELITY CEO Robert Stevenson observes, “While there has been a more recent uptick in the importance of staff-oriented software, the fundamental tools have been around for many years.

Magazine 104

Magazine 104

eHotelier

JULY 10, 2023

From understanding the importance of guest segmentation to learning about guest lifetime value, let's delve into various aspects that will help you identify and nurture your most profitable guests.

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Hotel Owner

JULY 12, 2023

UK-based independent serviced apartment and aparthotel provider, Your Apartment, has launched seven new serviced apartments in Shepherd’s Bush. Your Apartment – Shepherd’s Bush is the firm’s second location in London, but first in the Borough of Hammersmith and Fulham, following the successful launch of Your Apartment – Brixton at the end of 2021.

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105

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

Presentation

Modern Restaurant Management

JULY 13, 2023

In the ultra competitive landscape of bars and restaurants, providing unique and unforgettable experiences for your patrons is crucial. While for many sports bars, traditional flatscreen televisions have been the norm for watching sporting and live events, it’s time to take your establishment to new heights by upgrading with a game changing addition.

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Events Definition Marketing 88

EATER

JULY 11, 2023

Kristen Kish is joining Tom Colicchio and Gail Simmons for Top Chef Season 21, set in Wisconsin. | David Moir/Bravo via Getty Image It’s a full circle move for Kish, who won “Top Chef” Season 10 in 2013 When Padma Lakshmi announced last month that she was leaving Top Chef , Kristen Kish was considered a top contender to replace her. On Tuesday, Bravo made it official when they announced Kish will be the show’s new host beginning with Season 21, set in Wisconsin.

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Presentation 103

eHotelier

JULY 13, 2023

Dusit Thani Maldives, a luxury Thai-inspired resort on Mudhdhoo Island in Baa Atoll, has elevated its arrival experience by opening an exclusive seaplane lounge at the Trans Maldivian Airways (TMA) terminal at Velana International Airport in Malé.

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Hotel Owner

JULY 12, 2023

Holiday park operator, Haven Holidays, has announced it is recruiting more than 1,500 new seasonal team members across 38 of its 41 holiday parks this summer. This recruitment drive follows an investment of over £170m across the company’s multiple parks in 2023, which has been driven by the continued growth in domestic tourism. Haven has seen over 40,000 more guests make bookings for the peak summer holiday season, compared with the same time last year.

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Housekeeping Training Book Marketing 105

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

Pricing

Hotel Business

JULY 14, 2023

Hyatt Hotels Corporation has revealed that Calistoga Motor Lodge and Spa, a retro-inspired property with 97 guestrooms and suites, has joined the JdV by Hyatt portfolio. Located at the head of the Silverado Trail in California’s wine country, the property is the first Independent Collection hotel in Napa Valley. Inspired by California’s wine region with design by New York-based design firm AvroKo, the property is a new take on the classic roadside motel experience, according to Hyatt.

Marketing 98

Marketing 98

Industry Insights Lodging Magazine

JULY 14, 2023

ROCKVILLE, Maryland—Clarion Pointe, a midscale select-service brand founded in 2018 and franchised by Choice Hotels International, Inc., is continuing its expansion with 60 hotels open and more than 50 hotels in the pipeline. “Today’s savvy travelers seek affordable hotel accommodations with elevated essentials in just the right places—and Clarion Pointe delivers with contemporary design, on-demand technology, modern fitness essentials, and thoughtful food and beverage options,”

Magazine 98

Magazine 98

eHotelier

JULY 13, 2023

As part of its promise to preserve pristine natural environments and conserve resources, Anantara Desaru Coast Resort & Villas has expanded its CSR programme to further align it with the brand’s sustainability ethos. The new initiatives aim to protect the ecosystems, on both land and water, of Desaru Coast – a beautiful coastal area where a dense mangrove forest gives way to a handsome beach of golden sand.

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Hotel Owner

JULY 12, 2023

Thorpe Estate, a landed estate and farm in Staffordshire has received new funding from Lloyds Bank for its plans to build eco-friendly guest accommodation. The estate has been provided with a £2m funding package to aid the conversion of an old Victorian redbrick farmhouse into accommodation with 21 en suite rooms. The accommodation, called Constantine House, will also include a bridal suite, a lounge, bar and dining area and is expected to attract 8,000 guests per year.

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Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

Guest Satisfaction