eHotelier

APRIL 27, 2023

Employers value skills over experience. By paying attention to in-demand soft skills, you can be sure to remain in-demand among employers.

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Revenue Hub

APRIL 26, 2023

As hotel demand in some ways returns to pre-pandemic patterns and guest behaviors evolve, hoteliers are working out how to best price different room types. Different booking patterns, changing guest preferences and new technology all come together as hotel revenue managers figure out rates for rooms as well as room upgrades. Subscribe to our weekly newsletter and stay up to date Pricing Rooms In the robust hotel market prior to the pandemic, hotels were pushing premium pricing on just about ever

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Pricing Housekeeping Book Article 74

Soft Inn

APRIL 25, 2023

Self-service machines were invented to improve counter service and reduce repetitive work. It's commonly used in the bank (ATMs, automated teller machines) and train stations (ticketing machines). But, why is a self-service hotel kiosk not popular in the hotel industry?

Training 246

Training 246

Boutique Hotel News

APRIL 28, 2023

US/UK: Hyatt Hotels Corporation has announced plans to acquire the London-based hotel booking platform Mr & Mrs Smith for £53 million in cash. The planned acquisition is expected to close in the second quarter of this year. At a later date, Hyatt will introduce direct booking access to more than 1,500 properties within the Mr & Mrs platform.

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Definition Book 264

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Accounting

eHotelier

APRIL 23, 2023

The more we interact and communicate with satisfied, dissatisfied and neutral guests, the more insights we will glean from them. We can learn from all types of reviews and ultimately improve every subsequent guest stay.

Communication 325

Communication 325

Modern Restaurant Management

APRIL 24, 2023

A strong catering business can be a restaurant’s biggest moneymaker. You know exactly how many people you’re going to serve, how many portions will be provided, what the cost is, what you’re going to charge and what your net profit will be. Most of the year, catering can comprise 10 to 15 percent of your total sales, but during December, if 20 percent of sales are not coming from catering, you’re missing an opportunity.

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Catering Pricing Server Marketing 197

Boutique Hotel News

APRIL 26, 2023

Kerrin MacPhie, chief executive of the Meetings Industry Association (mia), emphasises the need for greater attention and focus on welfare in sustainable business meetings and events. In the business meetings and events industry, the focus on sustainability has increased intensely over the past couple of years. Nine in 10 organisations (91 per cent) now list sustainability as a key part of their business strategy, and almost three quarters (73 per cent) have measurable targets in place, accordi

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Events Catering Training 208

eHotelier

APRIL 24, 2023

Creating a brand in the hotelier industry is a journey that requires time, energy, thought, and money invested. However, if done properly, it's a process that gives back.

Marketing 290

Marketing 290

EATER

APRIL 26, 2023

Fleur Geffrier and Tom Wozniczka in “Drops of God,” now streaming on Apple TV+. The Apple TV+ show brings family dysfunction and high stakes into the world of wine tasting I am a wine idiot. I truly could not tell you the difference between wines beyond being able to identify that some are red and some are white. Which is why I’m thrilled that I’m not Camille Leger (played by Fleur Geffrier), the protagonist of Apple TV+’s new series Drops of God , who’s tasked with identifying a single bottle o

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Definition 142

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Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

Service Management

Modern Restaurant Management

APRIL 25, 2023

On April 17, 2023, a panel of judges in the Ninth Circuit Court of Appeal held that the City of Berkeley’s regulation prohibiting the installation of natural gas piping within newly constructed buildings was preempted by the federal Energy Policy and Conservation Act (“EPCA”). The action was brought by the California Restaurant Association (“CRA”).

Training 188

Training 188

Hotel Owner

APRIL 26, 2023

Highland Coast Hotels has reopened the Plockton Inn and The Tongue Hotel following a £1.8m refurbishment. The two Highland hotels, both situated on the North Coast 500, are now welcoming overnight guests and diners after completing the “extensive” four-month refurbishment at both properties. Tongue Hotel, a former 19th Century sporting lodge, now offers 19 individually-styled guest rooms and a newly refurbished restaurant and bar, all overseen by general manager Marcel Wassen.

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eHotelier

APRIL 26, 2023

Here's how to make wellness work for corporate events and retreats, both to improve the effectiveness of those meetings for attendees as well as to activate a new revenue stream for your hotel.

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Events 279

PhocusWire

APRIL 26, 2023

Omio has compared its search and booking data from Q1 2019 with Q1 2023, finding a 20% increase in total train bookings and a 54% decrease in total flight bookings.

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Training Book 133

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Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

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Modern Restaurant Management

APRIL 25, 2023

In March, Chick-fil-A announced that a forensic investigation found that a cybersecurity breach compromised its mobile app. More than 71,000 mobile app users were affected, resulting in the exposure of personally identifiable and sensitive data that included names, email addresses, phone numbers, and banking information. With an increasing number of restaurants relying on mobile apps for orders, payments, customer rewards, promotions, and menu updates, mobile apps have become a vital aspect of t

Regulatory Compliance 180

Regulatory Compliance Training Accounting Communication 180

Hotel Owner

APRIL 27, 2023

Ahead of the local elections, UKHospitality is urging local authorities to back the hospitality sector, which is capable of delivering economic growth, drive employment and revive communities. In its local elections manifesto, which has been sent to council leaders, local authority CEOs and candidates across the country, UKHospitality sets out how the decisions of local authorities are crucial to the survival of businesses.

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eHotelier

APRIL 25, 2023

Here is a comprehensive list of benefits for many different roles in a hotel, including a few action points for each role.

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Hospitality Net

APRIL 28, 2023

Nobu Hospitality is delighted to announce the launch of Nobu Hotel and Restaurant Sevilla. Set in the heart of the Andalusian capital at Plaza de San Francisco, the brand’s latest opening occupies two early 20th century residential buildings, lovingly restored to enhance their traditional architecture. Facing the plateresque façade of the City Hall, Nobu Hotel Sevilla features 25 stylish guest rooms and suites, and an expansive rooftop terrace complete with a swimming pool and dining area which

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Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

Presentation

Modern Restaurant Management

APRIL 28, 2023

What if I told you that you could solve a variety of your problems by improving your supply chain transparency? This one effort can help your restaurant ensure you’re aligned with suppliers that prioritize safety and quality efforts. It can also help you identify – and mitigate – a variety of risks. Supply chain transparency can provide vital information about suppliers’ environmental, social, and governance (ESG) initiatives.

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Communication Information Events 167

Hotel Owner

APRIL 28, 2023

Trade body UK Hospitality has called for all parties involved to “redouble” their efforts to reach a resolution ahead of planned strike action by train drivers. Train drivers from the ASLEF union are set to strike on three dates across May and June dashing hopes of a resolution to the dispute. ASLEF has confirmed that the strikes will be held on 12 May, 31 May and 3 June after the union turned down what it described as a “risible” pay offer of 4% a year for two years.

Training 112

Training 112

Hotel Business

APRIL 26, 2023

Twenty Four Seven Hotels, a third-party hospitality management company for premium-branded, select-service and lifestyle hotel segments in the western U.S., has named Dan Grunbeck corporate F&B director. In the newly created role, he will implement and lead strategic operations to enhance offerings and partner with hotels to create unique, market-based food and beverage concepts, as well as source quality products that adhere to brand standards.

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Presentation Training Hospitality Management Marketing 111

Lodging Magazine

APRIL 23, 2023

As the digital entertainment journey continues to evolve within the hospitality space, hoteliers are faced with more complex decisions than ever before about exactly how to provide their guests with both a memorable and seamless experience. Whether you’re talking about live TV programming, streaming services or wifi networks, guest expectations have risen to new heights in a post-COVID environment where they demand their hotel technology meets or exceeds what they have at home.

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Magazine Whitepaper 110

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

Pricing

Modern Restaurant Management

APRIL 26, 2023

Just like a great restaurant that remembers your favorite order before you even sit down, what if artificial intelligence could do the very same thing? Artificial intelligence, in particular generative artificial intelligence, has been changing the game lately, especially in the field of marketing. Learn how your restaurant can benefit from this form of the future of generative AI in marketing in the Infographic below.

Marketing 161

Marketing 161

EATER

APRIL 27, 2023

Bagels at Ottawa Bagelshop. | Liliana Piazza Where to find wood-fired sourdough bagels, egg rolls that fueled an NHL rivalry, braised pork belly at the city’s coolest hangout, romantic dinners at an idyllic forest hideaway, and more of Ottawa’s best food At some point Ottawa was slapped with an inaccurate label: “The city that fun forgot.” To be fair, the country’s capital and bureaucratic hub doesn’t call to mind the late-night clubbing you’ll find in Montreal or Toronto.

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Hotel Business

APRIL 28, 2023

Hyatt Hotels Corporation and Mr & Mrs Smith have agreed to a Hyatt affiliate acquiring London-based Mr & Mrs Smith, a travel club platform offering direct booking access to a curated collection of more than 1,500 boutique and luxury properties worldwide. Hyatt will acquire 100% of the asset-light Mr & Mrs Smith platform for an enterprise value of 53 million pounds ($66.3 million) in cash consideration.

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Book Definition 105

Lodging Magazine

APRIL 26, 2023

To maintain a secure and safe environment for guests and employees, general managers should establish a “culture of safety,” where all staff understand the importance of keeping guests and coworkers safe through attentiveness to any potential issues. This culture must extend through the entire organization, especially into HR and management, through open-door policies and proper de-escalation and crisis training.

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Training Magazine 107

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Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

Guest Satisfaction