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What is today’s workforce looking for from employers? Health benefits? Flexibility? Long-term financial security? Career support? Yes, yes, yes, and yes. For hospitality employers looking for ways to draw in new talent and keep existing employees, here are the benefits most meaningful for today’s workers: Robust Retirement Support Flexible Healthcare Paid Time Off (without strings attached) Childcare Benefits Career Development Multi-faceted Mental Health Support Learn more below, or find even m
The sooner you identify and plan for the major trends and changes in the industry, the better chance you'll have to improve your guests' experience, drive direct bookings, and succeed in 2023.
Brunswick East bar and bottle shop Bahama Gold has appointed its first head chef. Jane Low joins the vinyl-centric venue after time at some of Melbourne’s most lauded dining institutions including The Lake House and Neighbourhood Wine as well as stints cooking in London. Low’s debut menu is a culmination of her recent travels across the Mediterranean as well as her Malaysian heritage.
Hotel management is a complex and challenging task requiring business acumen and customer service skills. In this blog post, we will be discussing six essential steps to successful hotel management: Successfully manage their properties Increase revenue Provide a positive experience for guests Understand Your Customers The first step to successful hotel management is understanding your customers.
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
In a State of the Restaurant industry report, the Natiional Restaurant Association sees a return to normal with predicted sales growth in 2023. Other top research lists how impactful the Super Bowl was for restaurants, the state of gift cards and top pizza cities. A Return to Normal The National Restaurant Association released its 2023 State of the Restaurant Industry report, which examines key factors impacting the industry including the current state of the economy, operations, workforce, and
Here's an in-depth look at what hotel operations are worth automating in the first place and how to select the tool best suited for your business’s needs.
Palazzo Salato will arrive in Sydney’s CBD this autumn, marking a new chapter for the Love Tilly Group. It’s the biggest project yet for the force behind some of the city’s most iconic venues including Dear Sainte Eloise, Ragazzi and Fabbrica. Come April, Palazzo Salato will open on Clarence Street in a heritage-listed building with Group Executive Chef Scott McComas-Williams, Executive Chef Alex Major and Head Chef Vincenzo Romeo heading up the kitchen.
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Palazzo Salato will arrive in Sydney’s CBD this autumn, marking a new chapter for the Love Tilly Group. It’s the biggest project yet for the force behind some of the city’s most iconic venues including Dear Sainte Eloise, Ragazzi and Fabbrica. Come April, Palazzo Salato will open on Clarence Street in a heritage-listed building with Group Executive Chef Scott McComas-Williams, Executive Chef Alex Major and Head Chef Vincenzo Romeo heading up the kitchen.
Customer interaction is critical in deciding the guest experience in the hotel industry. It affects guest reservation choices, establishes expectations before arrival, and ensures that guests feel welcomed and well-cared for while they are there. This is where robust strategies to enhance guest communication come in handy. Guest communications have seen a significant transformation recently.
Today, restaurants’ staggering turnover rates are 70 percent higher than all other sectors. What can restaurant owners and managers do to better engage workers and increase retention in the long run? The current state of employee retention rates can feel dire for restaurant owners, especially after the Covid pandemic. McKinsey research analysts claim that the retail and hospitality employment sector – a segment that includes restaurant employees – is up against “a more se
While the potential for emergencies to arise may be outside of your hotel’s control, your ability to respond is not. By placing focus on planning for emergencies, your hotel is likely to be able to recover from them more positively.
Origins Okra or Abelmoschus esculentus is an ornamental plant that is considered part of the Malvaceae family which includes cacao, durian and hibiscus. Although the geographical origin of okra is disputed, it is believed to have roots around Ethiopia where it can be traced as far back as the 12 th century BC where it was cultivated by Egyptians. Also known as lady’s fingers, okra is grown across Asia, Africa, South America, Africa and the Middle East.
Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.
In the hospitality industry, providing exceptional guest experience is the key to long-lasting success. With the rise of technology, hotels and resorts are using innovative tools to offer guests a seamless and memorable experience. One such tool that has been making massive waves in the industry is cloud property management software (PMS). This software provides a centralized platform that can be accessed anywhere, anytime, and on any device.
Restaurant365’s State of the Industry Customer Survey shows that 60 percent of surveyed customers plan to expand their businesses in 2023 despite expected increased labor and food costs. Whether a restaurant wants to expand on its first location’s success or try a new type of venue entirely, opening a second location is a big decision. While most restaurant operators will seek outside funding to get the second location running, it still takes time for a unit to become profitable once
Since your lobby can have a significant impact on how your guests view their stay, it’s vital that owners invest in its overall look. You don’t need a major renovation, as the smallest additions make a big difference.
The Double Down. | KFC KFC is bringing back its breadless fried chicken sandwich, and it’s 2010 all over again The Double Down was meant to sound like a prank. KFC first announced the sandwich, featuring bacon, cheese, and sauce held between two fried chicken filets, on April Fool’s Day in 2010. It was real and went on to become legendary in its absurdity and decadence.
Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.
In a nutshell, Power BI (business intelligence) is the journey from data to decision. We all generate a lot of data, which in turn brings opportunities (insightful decisions, timely action and focused efforts) as well as challenges (time to implement, learning curve, cost). By taking the right learnings from BI, hotels have the possibility of transforming their hotel’s analytics to make important data-driven decisions.
Is your restaurant up to speed with the latest best practices for back of house (BOH) management? Those areas of your restaurant that aren’t typically seen by customers but directly impact your business. So, even if your customers are unaware of what’s going on behind the scenes, any operational inefficiencies will eventually surface – with potentially dire consequences for your business.
Automation and digital transformation can no longer be viewed as future buzzwords as change is already happening in new and established hotels across the world.
Photos: Teranga, Dept of Culture, Nok by Alara | Illustration: Eater Chefs are spotlighting their culinary heritage on tasting menus, at buzzy pop-ups, and at new restaurants across the country At Dept of Culture, a soft white cheese called wara comes plated with stew — blended and cooked tomatoes, bell peppers, and onions, spiced like many Nigerians prefer it.
Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.
Hotel waste management is an important topic, as handling resources effectively can positively influence revenue, and at the same time improve brand perception. Effectively managing waste is both good for time, money and for your hotel’s resources. Plus, it’s important that hotels live up to the legislation surrounding this topic, working with licensed contractors in order to ensure they are up to code.
“Complexity is the enemy of execution,” according to business and life coach and author Tony Robbins. It can also be the enemy of payment processing cost efficiencies and the ability to deliver a satisfying customer experience (CX). Whether you own or operate a bar, restaurant, hotel, resort, casino, or sports venue, your ability to control costs and deliver a satisfying CX depends on many factors.
Learn from a leading expert in hospitality, Adam Mogelonsky, about the latest trends in wine and how to make money from it. Tune into this podcast episode for valuable insight on turning wine sales into profit!
UK: Jane Bental, former Bourne Leisure executive, is set to join privately owned and operated hotel group , Resident Hotels, as chair. Bental spent more than 20 years at Bourne Leisure group, before the company’s 2021 sale to Blackstone. During this time, her roles included group finance director and managing director of Haven. She also currently holds non-executive positions at Safestore plc, Oakman Inns & Restaurants plc, and The Royal Marsden NHS Foundation Trust.
Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
Sitting above Goldfields House on Chapel Street, Melbourne’s new rooftop bar will boast 260-degree views of the city. Beverly is the project of Co-Founder and Director Cameron Northway (Rocker Bondi, LOTI and Sweet&Chilli) along with Goldfield’s Managing Director Marco Gattino and Lachlan Thompson. David Ball (Le Manoir aux Quat Saisons and The Glass House) will lead the kitchen to serve up a sophisticated but approachable menu with a focus on local produce.
Hotel distribution is a hot topic, which is why it’s important to understand the difference between a hotel direct booking vs OTA booking and which is better for hotels. While OTAs have large advertising budgets, which can increase your hotel’s visibility, this also comes at a cost, namely in the form of commissions. Direct bookings, however, are the most cost-efficient and valuable bookings for a hotel.
Following the announcement of bringing the best real estate talent for its growth plans and new multiple project launches this year, Samana Developers today announced the appointment of a real estate expert, Ms Najmeh Jafari, as General Manager.
South Korea: Lifestyle hospitality company Ennismore is set to open the first Maison Delano in Asia, located in the South Korean capital of Seoul. Set in the Gangnam district in the south of the city, Maison Delano Seoul will offer 81 guest rooms, 52 branded residences, along with F&B venues. There will also be a members club, sunken garden courtyard, an indoor and outdoor infinity rooftop pool, and a spa and gym.
Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.
Crown Sydney’s a’Mare is set to host an exploration of Italian cuisine with their long lunch series across April, June and July. a’Mare’s Alessandro Pavoni will be joined by Giovanni Pilu (Pilu at Freshwater), Lucio Galletto (ex-Lucio’s), and Armando Percuoco (ex-Buon Riccordo) across the three lunches. The menu will focus on each Italian chef’s origins, with Pilu focusing on Sardinia, Galletto on Liguria, and Percuoco on Naples.
Suzy Badaracco, president of Culinary Tides, reveals what you need to know about Eatertainment, preps and seasonings, plants and protein; global flavors and dessert.
The American Hotel & Lodging Association is hosting the inaugural “General Manager Summit at The Hospitality Show” June 28 at the Venetian Resort Las Vegas.
UK: Hotel management company RBH Hospitality Management has been selected by Reuben Brothers to manage The Olde Bell and Thames Riviera in Maidenhead. As of 1 March 2023, both properties have come under the management of RBH, taking the company’s total number of rooms under management to over 7,000. Thames Riviera is in the process of re-opening after a period of closure to facilitate a full refurbishment.
Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.
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