Modern Restaurant Management

SEPTEMBER 6, 2023

Without customer loyalty, it’s difficult to succeed in any business, particularly when you’re competing in a crowded landscape like hospitality. Customer retention plays a significant role, with existing customers spending two-thirds more than new ones and 70 percent of Americans considering loyalty programs as a top reason to be faithful to their favorite brands.

Marketing 196

Marketing Server Information Customer Service 196

eHotelier

SEPTEMBER 7, 2023

Here's an in-depth look at how making your hotel's vision clear and relatable can inspire everyone, make work more meaningful, and create memorable experiences for your guests.

Communication 306

Communication 306

Hospitality Magazine

SEPTEMBER 6, 2023

One of Sydney’s most-awaited fine diners has confirmed it will open its doors next month. House Made Hospitality’s Martinez will make its arrive at Quay Quarter Tower and offer diners a menu anchored by flavours from Southern France – think dishes from Provence, Nice, and Corsica. Lana’s Alex Wong has taken on the exec chef position and is joined by Head Chef Andrea Sonnate who joins from Sagra.

Reservations 246

Reservations Magazine 246

MEWS

SEPTEMBER 6, 2023

The status quo must go. That's the verdict of industry experts who suggest that meeting the complex needs of modern guests will soon be impossible without a flexible tech stack.

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227

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Accounting

InnQuest

SEPTEMBER 5, 2023

At a glance: What is Hotel Inventory Management? Types of Inventory in the Hotel Industry The Impact of Inventory Management on Hotel Operational Costs Best Practices for Hotel Inventory Management 4 Key Benefits of Effective Hotel Inventory Management Conclusion About InnQuest In the ever-evolving hospitality industry, effective inventory management is a critical aspect of running a successful hotel.

Guest Satisfaction 218

Guest Satisfaction Maintenance Pricing Book 218

Hospitality Magazine

SEPTEMBER 4, 2023

QT Sydney’s all-day eatery Parlour has been given a refresh by chef Sean Connolly who has chanelled all things “French avant garde” into the venue’s new chapter. Like many in the industry, the chef spent his early career learning foundational French cookery techniques, and the influential experience has been chanelled into the dishes seen on Parlour’s new menu, which is a collaborative effort with Head Chef Kenny Radegonde.

Magazine 246

Magazine 246

Modern Restaurant Management

SEPTEMBER 8, 2023

Ensuring food safety is essential for restaurant brands and others within the food industry. A weak food safety culture can have severe consequences, including product recalls, foodborne illnesses, reputational damage, diminished customer loyalty, and financial losses. Restaurants and other food businesses must prioritize building and maintaining a strong food safety culture to mitigate these risks.

Communication 208

Communication Training Accounting Information 208

Industry Insights Lodging Magazine

SEPTEMBER 7, 2023

McLEAN, Virginia—Through an expanded agreement with Tesla, Hilton announced that, beginning in early 2024, up to 20,000 Tesla Universal Wall Connectors are slated to be installed at 2,000 hotels in the United States, Canada, and Mexico, making Hilton’s planned EV charging network the largest of any hospitality company. With at least six chargers at each of the selected hotels, Hilton will increase the number of travelers visiting its properties who drive electric vehicles.

Magazine 145

Magazine 145

eHotelier

SEPTEMBER 5, 2023

The most successful hotel brands in the near future will be those that identify a growing demand and work to serve this desire with approachable and appropriate experiences. You should be developing a process for continual evolution of your fitness programming to capture a slice of this ever-growing pie.

Book 298

Book 298

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Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

Service Management

EATER

SEPTEMBER 6, 2023

A cheese plate by Courtney Johnson | Courtney Johnson After months of rigorous practice and study, Courtney Johnson and Sam Rollins are set to represent the United States at the World’s Best Cheesemonger competition this month. Courtney Johnson and Sam Rollins are currently in training. They’re meeting with a team of coaches to finesse their routines.

Training 139

Training Presentation 139

Modern Restaurant Management

SEPTEMBER 7, 2023

The Millennial generation is a force to be reckoned with, not only in the housing market but also in the dining industry. As Millennial homeownership surpasses Millennial renters for the first time, restaurants have a golden opportunity to engage this valuable demographic through targeted new mover marketing strategies. Millennials have been charting a new course for home ownership, with the number of Millennial homeowners reaching a staggering 18.2 million in 2022.

Marketing 203

Marketing Catering Customer Service Reservations 203

Industry Insights Lodging Magazine

SEPTEMBER 6, 2023

NEEDHAM, Massachusetts—Tripadvisor released the next in its Seasonal Travel Index series, revealing data and trends about what to expect for travel this fall. Although the popular summer vacation season is coming to a close, travel doesn’t appear to be fading with it: 74 percent of U.S. travelers surveyed report they will travel this fall, well above the 61 percent planning to travel at the same time last year.

Magazine 119

Magazine 119

eHotelier

SEPTEMBER 4, 2023

It’s no coincidence that Mondrian Hong Kong’s Q4 2023 opening is perfectly timed to city’s revival. This new standard of hospitality is integral to a rebirth that dares the culturally-curious to pass it by. From the original MONDRIAN opened in the heart of Los Angeles, to properties in New York, Miami, London, Cannes, Doha and Seoul, the brand has always transformed and defined the neighbourhoods in which they are found through a commitment to creativity, art and the unexpected.

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246

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Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

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EATER

SEPTEMBER 8, 2023

Square’s point-of-sale system is used by millions of small businesses. | Smith Collection/Gado/Getty Images The point-of-sale system has experienced widespread disruptions to multiple services On Thursday, the payment processing company Square experienced a widespread outage. The point-of-sale system is used by millions of small businesses, including restaurants and food vendors, and the network’s downtime left many of them unable to process transactions.

Accounting 126

Accounting Marketing 126

Modern Restaurant Management

SEPTEMBER 7, 2023

Think of commercial ice equipment like your vehicle. Once you buy it, you still have to budget for ongoing maintenance and repair expenses that will come up as long as you drive the car. Choose not to perform the recommended maintenance on your vehicle, and eventually you’ll run into major problems that cost you much more than the maintenance would’ve.

Maintenance 189

Maintenance Customer Service Pricing Accounting 189

Hotel Business

SEPTEMBER 8, 2023

Commonwealth Lodging Management LLC has been awarded management of the Courtyard Princeton in Princeton, NJ. An existing client of the firm recently purchased the hotel and plans to complete a comprehensive renovation next year. The hotel opened in 1999 and features the signature Courtyard Bistro, 154 guestrooms and an event room, all of which will be upgraded to offer the latest Courtyard by Marriott design package, technology and amenities.

Catering 116

Catering Events 116

eHotelier

SEPTEMBER 4, 2023

While there are initial costs associated with implementing a revenue management system, it’s important to recognize the significant potential for increased revenue, cost savings, and competitive advantages that such a system brings.

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246

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

Presentation

EATER

SEPTEMBER 7, 2023

“Italian Tajín” on a Margarita. Aperitiki. Spaghetti Western–themed bars. The drink world’s obsession with Italy has gone far beyond its classic cocktails.

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Modern Restaurant Management

SEPTEMBER 5, 2023

Though Fortune Business Insights projects the quick service restaurant (QSR) industry will grow from $862.05 billion to $1,467.04 billion by 2028, the reality is that owners are making the most of every dollar to maximize profit. With margins ranging from six to nine percent , even the smallest gain in efficiency and reduction of loss can make a significant impact on the bottom line.

Maintenance 110

Maintenance 110

SAS

SEPTEMBER 7, 2023

Computer vision is a field of artificial intelligence that teaches computers to understand visuals. Using digital images from cameras and videos and deep learning models, machines can learn to recognize and categorize objects and respond to their surroundings based on what they “see.” Computer vision's accuracy has skyrocketed in the [.

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116

eHotelier

SEPTEMBER 6, 2023

Travel Outlook, The Premier Hotel Call Center™, is pleased to announce a partnership with Thrio, a revolutionary contact centre platform making waves in the customer service industry.

Customer Service 246

Customer Service Reservations 246

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

Pricing

EATER

SEPTEMBER 6, 2023

From Cleveland to Los Angeles, the ’70s are inspiring a growing crop of nostalgic bars, complete with disco balls, wood paneling and even a water bed.

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134

EHL Insights

SEPTEMBER 4, 2023

Labor is the biggest single cost for hospitality institutions, yet many hotel and tourism industry employers are facing an industry-wide shortage of qualified employees. Travel and tourism may be up as global levels of wealth increase, but there are fewer qualified hospitality workers across the entire industry - from casinos and cruise ships to restaurants and hotels.

Travel and Tourism 116

Travel and Tourism 116

Lodging Magazine F&B

SEPTEMBER 8, 2023

NEWTON, Massachusetts—Sonesta International Hotels Corporation announced a new complimentary breakfast program for guests across its Sonesta ES Suites hotels and a new partnership with Kellogg’s to have a variety of Kellogg’s cereals in the program. The new breakfast program includes pancakes and toppings, breakfast tacos and bowls, and breakfast classics such as bagels, muffins, a yogurt bar with fruit, oatmeal, whole fruit, and coffee. “Sonesta’s new breakfast program c

Magazine 111

Magazine 111

eHotelier

SEPTEMBER 3, 2023

Nikki Takamatsu has been appointed executive chef for The LookOut Food & Drink at The LineUp at Wai Kai, a new year-round waterfront venue for active adventurers anchored by the Wai Kai Wave and the adjacent 52-acre recreational Wai Kai Lagoon. In his new position, Takamatsu will lead the restaurant’s kitchen staff, collaborate with management to set pricing, introduce new culinary techniques and menus and keep up with industry trends.

Pricing 245

Pricing 245

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Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

Guest Satisfaction