This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
Without customer loyalty, it’s difficult to succeed in any business, particularly when you’re competing in a crowded landscape like hospitality. Customer retention plays a significant role, with existing customers spending two-thirds more than new ones and 70 percent of Americans considering loyalty programs as a top reason to be faithful to their favorite brands.
Here's an in-depth look at how making your hotel's vision clear and relatable can inspire everyone, make work more meaningful, and create memorable experiences for your guests.
One of Sydney’s most-awaited fine diners has confirmed it will open its doors next month. House Made Hospitality’s Martinez will make its arrive at Quay Quarter Tower and offer diners a menu anchored by flavours from Southern France – think dishes from Provence, Nice, and Corsica. Lana’s Alex Wong has taken on the exec chef position and is joined by Head Chef Andrea Sonnate who joins from Sagra.
The status quo must go. That's the verdict of industry experts who suggest that meeting the complex needs of modern guests will soon be impossible without a flexible tech stack.
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
At a glance: What is Hotel Inventory Management? Types of Inventory in the Hotel Industry The Impact of Inventory Management on Hotel Operational Costs Best Practices for Hotel Inventory Management 4 Key Benefits of Effective Hotel Inventory Management Conclusion About InnQuest In the ever-evolving hospitality industry, effective inventory management is a critical aspect of running a successful hotel.
Hotel guest profiles and how you can connect with them? - Insights How you profile your guests – or segmentation as it is popularly called – defines the effectiveness of your marketing.
QT Sydney’s all-day eatery Parlour has been given a refresh by chef Sean Connolly who has chanelled all things “French avant garde” into the venue’s new chapter. Like many in the industry, the chef spent his early career learning foundational French cookery techniques, and the influential experience has been chanelled into the dishes seen on Parlour’s new menu, which is a collaborative effort with Head Chef Kenny Radegonde.
Sign up to get articles personalized to your interests!
Hospitality Management Today brings together the best content for hospitality management professionals from the widest variety of industry thought leaders.
QT Sydney’s all-day eatery Parlour has been given a refresh by chef Sean Connolly who has chanelled all things “French avant garde” into the venue’s new chapter. Like many in the industry, the chef spent his early career learning foundational French cookery techniques, and the influential experience has been chanelled into the dishes seen on Parlour’s new menu, which is a collaborative effort with Head Chef Kenny Radegonde.
Ensuring food safety is essential for restaurant brands and others within the food industry. A weak food safety culture can have severe consequences, including product recalls, foodborne illnesses, reputational damage, diminished customer loyalty, and financial losses. Restaurants and other food businesses must prioritize building and maintaining a strong food safety culture to mitigate these risks.
The most successful hotel brands in the near future will be those that identify a growing demand and work to serve this desire with approachable and appropriate experiences. You should be developing a process for continual evolution of your fitness programming to capture a slice of this ever-growing pie.
The coastal-inspired eatery and bar has launched at Broadbeach’s Oracle Boulevard with a focus on charcoal cooking and local seafood. Kōst has been a passion project for Owner and Hospitality Operator Dave Galvin, who also looks after Mozza Mozza and Bird Royale in the Sunshine State. The culinary offering is being spearheaded by Executive Chef Sebbie Keynon who comes from time spent at Burnt Ends Group in Jakarta.
Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.
The Millennial generation is a force to be reckoned with, not only in the housing market but also in the dining industry. As Millennial homeownership surpasses Millennial renters for the first time, restaurants have a golden opportunity to engage this valuable demographic through targeted new mover marketing strategies. Millennials have been charting a new course for home ownership, with the number of Millennial homeowners reaching a staggering 18.2 million in 2022.
A cheese plate by Courtney Johnson | Courtney Johnson After months of rigorous practice and study, Courtney Johnson and Sam Rollins are set to represent the United States at the World’s Best Cheesemonger competition this month. Courtney Johnson and Sam Rollins are currently in training. They’re meeting with a team of coaches to finesse their routines.
To gain a competitive advantage, hotel operators must embrace centralized data practices to help them level the playing field against established brands.
Executive Chef Krish Dutt (ex-Madame Hanoi) and Fahey Hotels have teamed up to open Momoda by Krish at The Maid Hotel in Adelaide’s eastern suburbs. The 48-seat eatery boasts a menu by Dutt that takes inspiration from South-East Asian street food paired with creative cocktails and an overall speakeasy vibe. The menu draws on Dutt’s travels and features snacks, street food dishes, bao, dumplings, plus a selection of small and large share-style plates.
Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.
Think of commercial ice equipment like your vehicle. Once you buy it, you still have to budget for ongoing maintenance and repair expenses that will come up as long as you drive the car. Choose not to perform the recommended maintenance on your vehicle, and eventually you’ll run into major problems that cost you much more than the maintenance would’ve.
It’s no coincidence that Mondrian Hong Kong’s Q4 2023 opening is perfectly timed to city’s revival. This new standard of hospitality is integral to a rebirth that dares the culturally-curious to pass it by. From the original MONDRIAN opened in the heart of Los Angeles, to properties in New York, Miami, London, Cannes, Doha and Seoul, the brand has always transformed and defined the neighbourhoods in which they are found through a commitment to creativity, art and the unexpected.
In today's digital age, online reviews have become an integral part of the decision-making process for travelers. As a hotelier, it’s crucial to understand the impact of guest feedback on your business. This is where Google hotel reviews come into play. In this guide, we’ll explore everything you need to know about Google hotel reviews and provide valuable insights on leveraging them to enhance your hotel's reputation and attract more guests.
Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.
Sydney-based chef Josh Niland is gearing up to launch his first international concept in Singapore. Edition Hotels has partnered with the Saint Peter co-founder to open a signature restaurant which will be a seafood-focused steakhouse “with the addition of sensational meat and vegetable dishes” The yet-to-be-named eatery will channel old-world elegance and tradition, offering diners a la carte menus across breakfast, lunch, and dinner services.
“Italian Tajín” on a Margarita. Aperitiki. Spaghetti Western–themed bars. The drink world’s obsession with Italy has gone far beyond its classic cocktails.
While there are initial costs associated with implementing a revenue management system, it’s important to recognize the significant potential for increased revenue, cost savings, and competitive advantages that such a system brings.
For hoteliers, labor costs represent a sizable portion of fixed costs. It can be challenging to strike a balance between an exceptional guest experience and having the right number of staff to remain cost-effective.
Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
If you’re ever on the hunt for a good steak, you’ll likely find one without exercising too much effort. Whether it’s a porterhouse, rump, or even a tomahawk — a cut of beef isn’t hard to source. But steak often comes with a hefty price tag, which means the protein is usually ordered by guests for special occasions over a casual meal — until now.
Square’s point-of-sale system is used by millions of small businesses. | Smith Collection/Gado/Getty Images The point-of-sale system has experienced widespread disruptions to multiple services On Thursday, the payment processing company Square experienced a widespread outage. The point-of-sale system is used by millions of small businesses, including restaurants and food vendors, and the network’s downtime left many of them unable to process transactions.
Travel Outlook, The Premier Hotel Call Center™, is pleased to announce a partnership with Thrio, a revolutionary contact centre platform making waves in the customer service industry.
Mews Community may only be half a year old, but it’s already reached the milestone of 1,000 users. I’m not mentioning this to show off (although the whole team is rightfully proud), but because I want to highlight the amazing benefits it’s already bringing to hoteliers.
Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.
Culinary figure Guillaume Brahimi is the force behind The Waiting Room’s (TWR) new menu, which combines the chef’s French background with the creme de la creme of local produce. The Crown Sydney culinary ambassador’s creations are available seven days a week from 12pm-8pm, and chart everything from freshly shucked oysters with mignonette dressing to a charcuterie plate with cured meats sourced from Victor Churchill. “I’m excited to be able to collaborate with the TWR team
Nikki Takamatsu has been appointed executive chef for The LookOut Food & Drink at The LineUp at Wai Kai, a new year-round waterfront venue for active adventurers anchored by the Wai Kai Wave and the adjacent 52-acre recreational Wai Kai Lagoon. In his new position, Takamatsu will lead the restaurant’s kitchen staff, collaborate with management to set pricing, introduce new culinary techniques and menus and keep up with industry trends.
What resources can you use to create an attention-grabbing resume? Having a friend or colleague proofread your resume is always a great idea. But when many large companies utilize technology to receive and screen resumes, wouldn’t it make the most sense to introduce your resume to cutting-edge technology first? Resume, meet ChatGPT! You don’t need to be a tech wiz to use this tool.
Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.
We organize all of the trending information in your field so you don't have to. Join 11,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
196 
Let's personalize your content