eHotelier

JULY 18, 2023

The Brown Palace Hotel and Spa – a legend among downtown Denver hotels since 1892 – proudly announces the appointment of Jana Smith as the iconic landmark’s first female General Manager. In her new role, Smith will be responsible for overseeing all operational aspects of the 241-room hotel and its 300-person team, ensuring day-to-day success in providing guests with exceptional dine and drink experiences and distinguished service.

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Hospitality Magazine

JULY 19, 2023

Hong Kong’s Coa has been named as The Best Bar in Asia for the third year running and also the Best Bar in Hong Kong for 2023. The announcement came at the Asia’s 50 Best Bars 2023 live ceremony in Hong Kong this week, which was also livestreamed on Facebook and the competition’s YouTube channel. Coa was launched in 2017 by bartender Jay Khan and saw its debut in the Asia’s 50 Best Bars list in 2019 at number 12.

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Magazine 189

Modern Restaurant Management

JULY 19, 2023

The "metaverse" is a general term used to describe any of the virtual universes where people can interact with one another in a shared, immersive environment. With the growth of both virtual reality and augmented reality technologies, more and more people are engaging with the metaverse to do things like play games, shop, and even get married.

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Presentation Information Communication Article 167

EATER

JULY 21, 2023

Lille Allen/Eater Barbie cakes aren’t just for kids’ birthday parties anymore Barbie turned 30 the year I was born. That same year, my grandmother bought a dome cake pan for making Barbie cakes: typically, a Barbie doll enveloped to the waist in frosted layers of cake, carved into the shape of a voluminous skirt. In her words,“I had my first granddaughter and I envisioned making a lot of Barbie cakes.

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Book Marketing 98

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Accounting

eHotelier

JULY 18, 2023

Customer satisfaction is a never-ending process, you need to take continuous action to meet your customer needs. By utilising these digital tools in the right way, you can enhance the guest experience and improve guest satisfaction, ultimately leading to increased revenue and loyalty.

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Guest Satisfaction 246

Modern Restaurant Management

JULY 20, 2023

In this episode of " The Main Course ," Johnny Tellez, VP of International Operations and Training at Focus Brands International, discusses how the customer experience has changed during the pandemic, the role technology has played in these changes, and how restaurants are adapting their use of technology to enhance customer experience. In this conversation with host MRM Executive Editor Barbara Castiglia, Tellez talks about The impact of the pandemic on international restaurant operatio

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Training 167

Technology: Lodging Magazine

JULY 20, 2023

CHICAGO—Hyatt Hotels Corporation announced a new technology agreement between affiliates of Hyatt and Sabre Corporation. Under this agreement, Sabre’s SynXis Central Reservation System will become the main central reservation system (CRS) for Hyatt hotels beginning in 2024. This integration will improve Hyatt’s reservation capabilities, operations, and experiences for guests, including a faster search and booking process.

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Reservations Magazine Book 98

eHotelier

JULY 16, 2023

A new study casts light on what practitioners can expect to see when they make strategic changes to refund policies. As well as keeping their heads above water, hoteliers must strive to retain customer trust and loyalty in times of crisis.

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Hotel Owner

JULY 21, 2023

Cartmel Old Grammar, a “beautifully” renovated, exclusive-use wedding venue with guest rooms in Cartmel, Cumbria, has been brought to market for an undisclosed price. The country house enjoys a prime location in the village, overlooking the Cartmel Racecourse and close to the 12th century Cartmel Priory and L’Enclume, a three Michelin Star restaurant.

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Marketing Presentation Pricing Events 98

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Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

Service Management

Modern Restaurant Management

JULY 18, 2023

Restaurant customers are back, with many restaurants reporting business close to pre-pandemic levels. And those consumers want the restaurant experience, according to a survey earlier this year by the National Restaurant Association. It reported that “84 percent of consumers say going out to a restaurant with family and friends is a better use of their leisure time than cooking and cleaning up.” Take a minute now and think of five things that you believe bring your customers back tim

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Server Training Reservations 167

Adora POS

JULY 19, 2023

As a restaurant owner, unexpected expenses and hidden fees can be detrimental to your business. Discover the Adora difference, where transparency, choice, and autonomy are valued. Say goodbye to unilateral policies and surprise charges. Partner with Adora POS and regain control over your payment processing.

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eHotelier

JULY 17, 2023

Email marketing is a powerful tool for all-sized properties including motels, hotels and vacation rentals, etc to connect with their guests and drive bookings.

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Marketing Book 246

Hotel Owner

JULY 19, 2023

Ed and Laura Ashton have taken over the lease at the 18th Century Lower Buck Inn, in Waddington. They will be taking over the helm of the traditional inn from current leaseholder Oliver Clegg in a sale arranged by commercial real estate firm Colliers. The inn, which was constructed on Edisford Road in 1760, is made of sandstone, and includes a roaring open fire in the 70-capacity bar, as well as five bespoke, ensuite letting rooms, and a three bedroom cottage.

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Marketing 98

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Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

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Modern Restaurant Management

JULY 21, 2023

Jean-Georges Director of Restaurants Vincenzo Decaria was raised in Crotone, Italy surrounded by hotels and restaurants. While studying for a law degree, he worked nights at restaurants and bars. He then started working at a private members club, Café Royal and visited New York for a consultancy job and ended up staying. Decaria has been with Jean-Georges Management for seven years and played a fundamental part in opening many of Jean-Georges’ restaurants including L’Italien and L’Asiatique in M

Communication 167

Communication Training Presentation Magazine 167

Industry Insights Lodging Magazine

JULY 19, 2023

Today’s hoteliers and revenue managers have access to a myriad of technology services, software, and tools that allow them better leverage data to efficiently operate their businesses and ease workloads for hotel employees. Recently, at HITEC 2023 in Toronto, Ontario, Canada, LODGING discussed with Klaus Kohlmayr, chief evangelist and development officer for IDeaS, his company’s latest capabilities, data aggregation, and the increased adoption of tech in hospitality.

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Magazine Events 98

eHotelier

JULY 18, 2023

The all-in-one Hotel Management System is expanding its footprint in North America with the appointment of Toronoto-based Account Executive, Iris Diab.

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Accounting 244

Hotel Business

JULY 18, 2023

Luxury hospitality brand AKA has appointed T. Blake Danner as COO. His appointment is part of AKA’s brand expansion strategy, as it recently opened two hotels, Hotel AKA NoMad and Hotel AKA Alexandria, both designed by Italian architect and designer Piero Lissoni. Additionally, in South Florida, Hotel AKA Brickell and AKA West Palm are newly renovated and are unveiling their finished design enhancements later this month.

Marketing 98

Marketing 98

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

Presentation

Modern Restaurant Management

JULY 17, 2023

When restaurants, food businesses, and other organizations become ISO certified, they’re showing that they: Prioritize safety, quality, and compliance, following strict guidelines to ensure safe, high-quality foods. Respect their customers and work diligently to earn their trust and loyalty. Are meeting the demands of key stakeholders (including customers, employees, investors, the media, and influencers) who want to align with reputable, ethical, sustainable, humane, diverse organizations

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Document Training Information 166

EATER

JULY 18, 2023

The Spongmonkeys doing whatever the hell it is that they do. | Quiznos In 2003 the Spongmonkeys, a pair of potato-shaped, human-toothed, rodent(ish) critters became the unlikely faces of Quiznos. Now, the sandwich chain is plotting a comeback, and the Spongmonkeys are once again loving their subs. The year 2003 was a different time. George W. Bush was president, MySpace had just launched, and U.K. animator Joel Veitch created what would eventually become one of the weirdest — and most enduring —

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eHotelier

JULY 16, 2023

Several factors are affecting deal activity, including rising interest rates, the looming fear of recession, and ongoing geopolitical tensions.

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Travel and Tourism 242

Hotel Business

JULY 18, 2023

Wyndham Hotels & Resorts is hosting its second BOLD Symposium ahead of the official start of the 2023 National Association of Black Hotel Owners, Operators & Developers (NABHOOD) Hotel Ownership & Investment Summit at the Miami Marriott Biscayne Bay in Miami. It will be followed by a BOLD Bootcamp, a part of its BOLD Incubator, later in the week.

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Back of House Events Information 98

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

Pricing

Modern Restaurant Management

JULY 20, 2023

Like most headline-grabbing technology, artificial intelligence (AI) has its pros and cons. But like it or not, AI is being implemented in so many industries, including foodservice, and is here to stay. For readers seasoned enough to remember, there was a time 20-30 years ago when mobile phones were being tried on for size by consumers. There was a mixture of early adopters and those who questioned cell phones’ staying power.

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Information 129

EATER

JULY 18, 2023

Restaurant menus can present an awkward challenge for blind people. But it doesn’t have to be that way. Listen to this article In 1999, the first “dining in the dark” restaurant opened in Zurich, Switzerland. Blindekuh , or the Blind Cow (the German name for the game of blind man’s bluff ), was wildly popular, and inspired dozens of similar ventures that opened in cities across Europe and around the world.

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Server Pricing Book Accounting 98

eHotelier

JULY 16, 2023

Hotels are constantly seeking innovative ways to enhance guest experiences while increasing revenue - and summer time is no exception!

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Hotel Owner

JULY 18, 2023

Killyhevlin Hotel in Enniskillen has announced it has launched 12 new Lakeland Studios bringing the total investment in the leading four-star property’s self-catering collection to over £3m in the last two years. Since 2021, Killyhevlin has doubled its luxury self-catering accommodation. The Woodland Lodges with private Hot Tubs and Lakeside Lodges, perfect for breaks with family and friends.

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Catering Book 98

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Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

Guest Satisfaction