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The Brown Palace Hotel and Spa – a legend among downtown Denver hotels since 1892 – proudly announces the appointment of Jana Smith as the iconic landmark’s first female General Manager. In her new role, Smith will be responsible for overseeing all operational aspects of the 241-room hotel and its 300-person team, ensuring day-to-day success in providing guests with exceptional dine and drink experiences and distinguished service.
Hong Kong’s Coa has been named as The Best Bar in Asia for the third year running and also the Best Bar in Hong Kong for 2023. The announcement came at the Asia’s 50 Best Bars 2023 live ceremony in Hong Kong this week, which was also livestreamed on Facebook and the competition’s YouTube channel. Coa was launched in 2017 by bartender Jay Khan and saw its debut in the Asia’s 50 Best Bars list in 2019 at number 12.
The "metaverse" is a general term used to describe any of the virtual universes where people can interact with one another in a shared, immersive environment. With the growth of both virtual reality and augmented reality technologies, more and more people are engaging with the metaverse to do things like play games, shop, and even get married.
Are you looking to reduce your hotel's carbon footprint? There are many actions your hotel can take to reduce its impact on the environment. Becoming more eco-friendly improves reputation, too – it's a deciding factor for guests who care about sustainability.
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
Customer satisfaction is a never-ending process, you need to take continuous action to meet your customer needs. By utilising these digital tools in the right way, you can enhance the guest experience and improve guest satisfaction, ultimately leading to increased revenue and loyalty.
Raja is the work of Co-Owners Nick and Kirk Mathews-Bowden who also own Middle Eastern restaurant Ezra. Located next to door to Ezra on Potts Point’s Kellett Street, Raja pays homage to the flavours, dishes, and ingredients of Mumbai through a modern food offering. “Raja is our ode to the amazing city of Bombay, bringing Sydney a taste of its food scene, vibrancy, curated chaos, stories, myths and traditions,” Mathews-Bowden both said. “Raja will tell a story through chic inter
Restaurant customers are back, with many restaurants reporting business close to pre-pandemic levels. And those consumers want the restaurant experience, according to a survey earlier this year by the National Restaurant Association. It reported that “84 percent of consumers say going out to a restaurant with family and friends is a better use of their leisure time than cooking and cleaning up.” Take a minute now and think of five things that you believe bring your customers back tim
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Restaurant customers are back, with many restaurants reporting business close to pre-pandemic levels. And those consumers want the restaurant experience, according to a survey earlier this year by the National Restaurant Association. It reported that “84 percent of consumers say going out to a restaurant with family and friends is a better use of their leisure time than cooking and cleaning up.” Take a minute now and think of five things that you believe bring your customers back tim
Traditionally, high school workers have been staples of the restaurant workforce. But in the last twenty years, the percentage of high school students holding jobs has dropped from over 30% to less than 20%. Since the most recent classes of high schoolers have had a unique upbringing in the last ten years, restaurants must look beyond the standard “We’re Hiring” window sign to gain their attention.
Email marketing is a powerful tool for all-sized properties including motels, hotels and vacation rentals, etc to connect with their guests and drive bookings.
The Australian franchisor of Bakers Delight will face the Fair Work Ombudsman in court for its reported role in 142 staff allegedly being underpaid a total of $1.25 million. The Fair Work Ombudsman is taking legal action against Bakers Delight Holdings Pty Ltd in relation to a portion of the alleged underpayments, which totals $642,162, as well as the franchisee of the now-closed stores Make Dough Enterprises Pty Ltd run by John Vince Puglisi and Lisa Kay Puglisi.
In this episode of " The Main Course ," Johnny Tellez, VP of International Operations and Training at Focus Brands International, discusses how the customer experience has changed during the pandemic, the role technology has played in these changes, and how restaurants are adapting their use of technology to enhance customer experience. In this conversation with host MRM Executive Editor Barbara Castiglia, Tellez talks about The impact of the pandemic on international restaurant operatio
Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.
As the temperature rises and vacation plans take shape, the summer season presents a golden opportunity for hoteliers to attract a large influx of guests. But how can hotel owners capture their attention and ensure that their property stands out in a sea of options? In this blog post, we will explore actionable hotel marketing tips that will help you attract more guests during the summer season, maximize occupancy rates and enhance overall profitability.
A new study casts light on what practitioners can expect to see when they make strategic changes to refund policies. As well as keeping their heads above water, hoteliers must strive to retain customer trust and loyalty in times of crisis.
The Dolphin was synonymous with some of Sydney’s best pizzas when it first opened in Surry Hills, and now pizza is back on the menu after a hiatus. The in-house pizzeria has seen the old pizza oven replaced with a new Neapolitan Mesiano wood-fired oven as well as the appointment of former Bella Brutta chef Sasa Smiljanic as head pizzaiolo. “I’ve always been a fan of The Dolphin and really believe in everything they’ve been putting out, so to get to join them and create something new was a
Jean-Georges Director of Restaurants Vincenzo Decaria was raised in Crotone, Italy surrounded by hotels and restaurants. While studying for a law degree, he worked nights at restaurants and bars. He then started working at a private members club, Café Royal and visited New York for a consultancy job and ended up staying. Decaria has been with Jean-Georges Management for seven years and played a fundamental part in opening many of Jean-Georges’ restaurants including L’Italien and L’Asiatique in M
Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.
For those who haven’t read the first few editions of this Mille Club series, membership qualification is simple: offer rates of more than a thousand (hence ‘mille’) dollars, pounds, Euros or equivalent. If you’re already there (or very close), or aspire to this lofty room rate level, please read on. Whereas American Express (since 1987) espoused the selling line, “Membership has its Privileges™,” the opposite applies to your property if you want to uphold four-figure-plus nightly rates.
Opening tomorrow in the former Light Years space, The Smoking Camel is set to bring vibrant Middle Eastern fare to the area. The team from Light Years are behind The Smoking Camel, with the new opening expected to continue the fun, approachable dining vibe the group are known for. The Smoking Camel’s menu will be spearheaded by Executive Chef and Co-Owner Robbie Oijvall and recently appointed Head Chef Joachim Borenius who also led the culinary offering at Light Years.
When restaurants, food businesses, and other organizations become ISO certified, they’re showing that they: Prioritize safety, quality, and compliance, following strict guidelines to ensure safe, high-quality foods. Respect their customers and work diligently to earn their trust and loyalty. Are meeting the demands of key stakeholders (including customers, employees, investors, the media, and influencers) who want to align with reputable, ethical, sustainable, humane, diverse organizations
Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.
Marked by changing traveling patterns and blurred lines between working and living, the new era of hospitality shows no signs of slowing down. From bleisure travel to slomads, serviced apartments have a perfect opportunity to grab the spotlight – and some extra revenue.
The all-in-one Hotel Management System is expanding its footprint in North America with the appointment of Toronoto-based Account Executive, Iris Diab.
Diageo Australia has announced its new managing director after confirming Angus McPherson will leave the business in September this year. Dan Hamilton will move into the position after 13 years working for Diageo in a number of senior roles that has seen him work across markets in China and Europe as well as Japan and Korea. “In 2016, Dan took up the role of general manager Diageo Japan where he drove a step change in execution making it one of the fastest-growing Scotch businesses in Diageo and
Like most headline-grabbing technology, artificial intelligence (AI) has its pros and cons. But like it or not, AI is being implemented in so many industries, including foodservice, and is here to stay. For readers seasoned enough to remember, there was a time 20-30 years ago when mobile phones were being tried on for size by consumers. There was a mixture of early adopters and those who questioned cell phones’ staying power.
Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
It’s said that the average person spends a third of their life in bed, so wouldn’t it make sense to optimize this time by getting the best sleep experience possible? When framed this way, the answer may seem obvious. But most of us don’t yet view bedding in the same luxury limelight as cars, clothing or jewelry – goods that we spend far less actual time inhabiting than our beds.
After spending much of her career working alongside David Thompson, it’s safe to say Annita Potter knows a thing or two about Thai cuisine. From Nahm to Long Chim, her career has taken her to Paris, London, Singapore, and Thailand. But after decades living abroad, she decided to put down roots in Sydney and open Viand in Woolloomooloo. Potter’s offering at Viand is not the kind of Thai cuisine most are familiar with — and that’s exactly how she likes it.
Lille Allen/Eater Barbie cakes aren’t just for kids’ birthday parties anymore Barbie turned 30 the year I was born. That same year, my grandmother bought a dome cake pan for making Barbie cakes: typically, a Barbie doll enveloped to the waist in frosted layers of cake, carved into the shape of a voluminous skirt. In her words,“I had my first granddaughter and I envisioned making a lot of Barbie cakes.
Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.
The sudden growth in demand for wellness pursuits has perhaps calmed with the recession of Covid-19, but general interest in the great outdoors and getting back to nature has remained strong, prompting more and more hoteliers to tap into this trend.
The guarantee of getting a proper sleep while traveling is something that people are willing to pay for, and it is an aspect of the guestroom experience that customers are now specifically looking for when selecting their hotels.
From 27 July, hidden CBD bar Dusk Club will turn into a late-night Cuban-style venue for its second pop-up as part of an ongoing series. Located at Solotel’s Edinburgh Castle hotel, Dusk Club will be partnering with Bacardi for the Havana-inspired project. Cocktail-wise there will be a four-person mojito teapot alongside other tipples such as a Papa Doble (Bacardi Carta Oro, pink grapefruit, maraschino, and lime); a Hotel Nacional (Bacardi Carta Oro, apricot, pineapple, and lime) and more.
Daniela Jordan-Villaveces “Honey, it’s so good” We all could use a little dinner inspiration — even Ali Slagle, who dreams of dinner. In “Dinner Is Served,” she asks colleagues about one night when they somehow transformed ingredients into dinner with all this life going on. This month’s installment: Tabitha Brown, the TikTok star , author, and actor, moves with her spirit to make vegan dinners for her family.
Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.
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