This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
To achieve a FTG rating is truly a rarity and an achievement that a property should cherish. Of the roughly 700,000 hotels and resorts in the world, only 0.002% of properties attain this distinction.
Chris Lucas of hospitality group Lucas Restaurants has announced he will make his first foray into the Canberra dining scene this year with the opening of Mediterranean eatery Carlotta. Slated to open in spring in the CBD’s Scotts Crossing precinct, the 150-seat Carlotta is expected to focus on local Canberran produce, boast a timeless design, contemporary menu, and vibrant energy.
Restaurants are complex businesses with many moving parts. Yet all of these parts must work together in harmony for the customer to leave the restaurant feeling satisfied, with their only hunger being to return for another visit. Unfortunately, the restaurant industry is notoriously known for being cliquish, and these cliques may not be as innocent and harmless as they may seem.
Why do you need to know the different types of hotel guests? Defining your ideal hotel guest enables you to develop strategies, offers, and communications that specifically appeal to this demographic. Certain guest personas will gravitate towards your brand more than others, whether due to location or the hotel's ambiance.
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
By embracing these innovative promotion ideas in 2024, hotels can differentiate themselves, attract new guests, and foster loyalty among existing clientele.
Acclaimed Sydney fine diner Saint Peter will officially move into its new Paddington home this July. Josh and Julie Niland acquired neighbouring pub The Grand National hotel in 2022, and have been working to convert the iconic venue into a restaurant, bar, and 14-room boutique hotel since. While the space is certainly an upgrade in terms of capacity, Niland says Saint Peter’s ethos will remain. “I don’t want to lose what makes Saint Peter a special place, not only to eat and en
Limited Time Offerings (LTOs) have been a staple of the restaurant industry, although their very nature is short-lived. For consumers, LTOs often bring to mind seasonal offerings that have become synonymous with specific times of the year. For restaurants, LTOs create new avenues to connect with customers and generate opportunities for chefs to expand offerings.
Sign up to get articles personalized to your interests!
Hospitality Management Today brings together the best content for hospitality management professionals from the widest variety of industry thought leaders.
Limited Time Offerings (LTOs) have been a staple of the restaurant industry, although their very nature is short-lived. For consumers, LTOs often bring to mind seasonal offerings that have become synonymous with specific times of the year. For restaurants, LTOs create new avenues to connect with customers and generate opportunities for chefs to expand offerings.
Bad friction In simple terms, friction is when two opposing forces encounter each other. But, of course, the world isn’t simple – especially the world of hospitality – and so it’s important to make the distinction between good friction and bad friction.
Hotels anticipating and incorporating trends – from experiential travel to influencers, health & wellness, medical tourism, culinary experiences, and the business of worship – set a new standard for the ultimate guest experience, moving beyond mere accommodation to become architects of unforgettable journeys.
The group behind Melbourne’s much-loved haunts such as Lilac Wine, Hazel, and Dessous are welcoming two new additions to the portfolio with Molli and Little Molli. The two venues will sit side-by-side on the corner of Mollison and Nicholson streets in Abbotsford and are slated to open mid-June. “We want to make Molli and Little Molli a super-approachable hub where locals can connect,” says The Mulberry Group Founder Nathan Toleman. “The sort of place you come back to because it
Restaurant brands need to pay attention to evolving media consumptions in order to better engage with potential customers, according to results of a year-long study conducted by Digital Turbine in collaboration with Qrious Insight. While 91 percent of people use social media, the report finds that, among QSR brand consumers, nearly four in ten social users actually spend more time playing mobile games than they do on social media.
Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.
A growing chorus of talented winemakers say that the economics of making wine in the state have turned the promise of the “New California” into a cautionary tale.
During, and immediately after the pandemic, travellers were planning their trips closer to the time of actual travel, whereas that trend is now turning around, with greater advance booking windows. Travellers are now feeling confident enough to book well in advance, and by booking now for 2025, they have plenty of time to really think about what they want to do at their destination.
Is the “hush workcation” the new vacation trend? Nearly a third of Americans admitted they’ve worked remotely on vacation without telling their bosses.
Keeping health and wellness top of mind, consumers are increasingly choosing mocktails and other non-alcoholic drinks at restaurants and at home. In fact, the market for non-alcoholic alternatives has seen consistent double-digit growth over the last five years and exceeded half a billion dollars in 2023, according to NielsenIQ. Celebrities such as Katy Perry, Blake Lively, Kylie Minogue and Bella Hadid are helping to boost the booze-free band wagon by launching non-alcoholic beverages.
Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.
Penny Pound Ice; Shutterstock A $32 bag of ice balls at Erewhon has become infamous on TikTok. The company behind it explains the science and pricing of premium ice. Here’s a fun game: Guess how much this normal, everyday item costs at Erewhon, the exclusive Los Angeles-area specialty grocery. One gallon of raw milk? $20. A single Hailey Bieber smoothie?
Each day is a new chapter in an RM's ongoing story of navigating the complex waters of hotel revenue management. Above all is the goal of communicating with other stakeholders to drive the asset performance forward.
Don’t be bland Everyone has different tastes, and nothing exemplifies this like Eurovision. Past winners include perfectly pitched Swedish pop, a Portuguese-language jazz waltz and Italian glam rock. Songs that do well can come from any genre, but the key is that they commit and feel authentic.
Every industry has its jargon and its acronyms. For hotel technologists, this is the PMS, CRS, POS, IBE, CRM, BI, AI, ML, PCI, as well as financial KPIs to monitor like GOPPAR, GSS or CPOR. While useful as heuristics for discussing business challenges, over time such technical details can unknowingly narrow one’s focus to the point where it limits one’s appreciation for concurrent trends in other industries.
Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.
The new Netflix series captures the uncertain power dynamic and unusual level of intimacy between bartender and patron—real, illusory, performative, sometimes all three.
IHG Hotels & Resorts (IHG), one of the world’s leading hotel companies, today announced the opening of its first dual-branded avid hotels and Candlewood Suites property in North Platte, Neb., following the prototype’s launch in 2021.
Sydney fine diner Icebergs Dining Room and Bar is gearing up to kick off its 2024 takeover bar series from this Sunday. The collaboration is now in its second year and will run until September, with some of the city’s top bar talents headlining the Bondi bar from 4pm each Sunday. “I’m super excited to be able to throw some pretty epic parties with all of our dear friends from Sydney bars,” says Bar Director Matty Opai. “Not only am I stoked to be able to give the regulars
What is a night audit in a hotel? A night audit is a critical process used in hotels to ensure financial accuracy, operational efficiency, regulatory compliance, and guest satisfaction. By meticulously reviewing the hotel's daily operations and transactions during off-peak hours, hotels can maintain financial integrity, mitigate risks, and optimize performance.
Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
“Trust is the highest form of human motivation. It brings out the very best in people.” – Stephen R. Covey For hospitality employers looking for the magic ingredient for motivating their teams, they can look no further than trust. Trust improves retention, productivity, and morale. Without it, employees will quickly leave, or worse, stick around and perform poorly.
Tasmanian urban regeneration specialists, Red Panda Property, announced today that Accor, Australia’s largest hotel operator, will manage its first hotel project - a five-star Pullman hotel in the heart of Launceston – under a hotel management agreement.
Prickly pear is also known the Opuntioid cacti or nopal and is part of a group of perennial plants that belong to the Cactaceae subfamily. There are more than 114 nopal species grown across Central Mexico, with the Opuntia ficus indica and Opuntia matudae the most farmed. There are around 3 million hectares dedicated to nopal production in Mexico, with the plants grown on commercial farms, private properties, and in the wild.
California’s ban on so-called junk fees, SB 478, goes into effect on July 1. But the attorney general’s office has yet to outline how the law will be enforced, leaving restaurant and bar owners anxious and worried.
Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.
The Chairman of The Lux Collective ("TLC") global luxury hospitality group, Arnaud Lagesse, has announced the appointment of Olivier Chavy as its next Chief Executive Officer.
Odd Culture Group has revealed it has sold its first and only Melbourne venue Odd Culture Fitzroy. The wine bar and restaurant has been sold to Melbourne hospitality figure Gerry Nass, who has also been general manager and a 50 per cent owner of the venue since its launch in July 2023. Nass will continue to operate the space but under the new name Good Liquor and Wine, with the first day of operation to be Monday 6 May. “Over the last year, the team and I have developed really close relati
"Edgy" and "raw" are not words one uses to describe Mina or his restaurants. "That’s David Chang’s rebel thing," former colleague chef Paul Chung says. "That’s not Michael’s brand. It’s The Rolling Stones versus The Beatles.
Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.
We organize all of the trending information in your field so you don't have to. Join 11,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content